AI Stands to Benefit Contact Centre Agent Mental Health
Global Study of Contact Centre Leaders by Calabrio reveals How Artificial Intelligence May improve Call Centre Agent Wellbeing…
Global Study of Contact Centre Leaders by Calabrio reveals How Artificial Intelligence May improve Call Centre Agent Wellbeing…
4 tips to apply to your payment processes to boost your CX in your contact centre – PciPal…
Inaugural CX Force Awards Winners Honoured at Avaya ENGAGE for Transforming Customer Experiences in the contact centre Co-sponsors…
Contact Centres in 2030: The AI Frontier – Where Humans and Machines Unite Kevin McGachy, Head of AI…
Fix Auto UK Selects Vodafone storm® to Deliver Personalised & Efficient Interactions Content Guru have today announced Fix…
Fix Auto UK Selects Vodafone storm® to Deliver Personalised & Efficient Interactions Content Guru have today announced Fix…
Unlock the Secrets of Customer Service Excellence: Who’s Winning and What’s Broken? Leigh Hopwood – Chief Executive Officer…
A successful self-service interaction costs less than one-tenth of a phone call, and AI now means that complex…
Sigma Connected accredited as a top UK employer for second year in a row by The Sunday Times…
Avaya Unveils Significant Enhancements to the Avaya Experience Platform, Further Elevating the Enterprise Customer Experience Avaya Engage have…
It has been reported that BT is to close its contact centre in Enniskillen with the loss of…
Kore.ai’s Research Reveals Historic Shift as Contact Centre Agents and Consumers Increasingly Prefer AI-Driven Solutions Kore.ai has unveiled…