IPI (IP Integration)

Contact Centre Supplier Directory

IPI (IP Integration)

IPI is the UK’s leading digital contact centre specialist, focused on creating intelligent and innovative contact centre solutions that deliver exceptional customer experiences.

IPI understands that technology is only part of the solution to addressing business challenges within the contact centre. Its experts know the intricacies of people, technology, processes and customer demands and understand the realities of running a contact centre, as well as the practicalities of making advanced software deliver to its full potential.

By looking at the challenges and business drivers in the contact centre, both today and in the future, IPI ensures its clients realise the full benefits of their contact centre technology by using it as an enabler to achieve measurable results and maximise investment value. Fully focused on business outcomes, IPI offers a comprehensive blend of contact centre operational experience, combined with deep technology expertise. This enables its experts to align the most appropriate technology for its clients’ needs, and ensure people are equipped in the short and long term to deliver exceptional experiences.

Founded in 2001, IPI supports more than five million customer interactions and 65,000 agents every day. Headquartered in Reading, UK, IPI also has offices in London and Manchester, as well as in the Philippines.


The Latest News From IPI


IPI Partners with Verint to Deliver Workforce Innovation

Cloud Delivering a Contact Centre Omnichannel CX

3 Contact Centre Trends that will Shape 2023

Welcoming in a New Era at IPI – ElasticCX CCaaS

IPI launches ElasticCX CCaaS, the new Contact Centre as a Service solution

IPI Named Supplier on G-Cloud 13 Framework

IPI No. 35 on UK’s Best Mid-Sized Companies to Work For!

How to make your Hybrid Workforce PCI Compliant

The Hidden Costs of Contact Centre Licencing

Managing Workforce Engagement in a Hybrid Contact Centre

IPI Provides Career Mentoring for Young People

IPI Receives ‘Best Companies to Work For’ Accreditation for Second Year

IPI and ZSAH Team up to Deliver CX Innovation

Is The Misalignment of CX priorities Driving You Round The Bend?

3 Ways to Capitalise on Intelligent Call Routing in Contact Centres

Improve Productivity in your Insurance Contact Centre

IPI Outfits Boden with the Latest Cloud Technology

Achieve your Business Outcomes with IPI Cloud AI

Putting Your Contact Centre Staff First in 2022

IPI Pauseable Now Available on Genesys AppFoundry


Contact IPI

Integration House, Turnhams Green Business Park, Pincents Lane, Reading, Berkshire. RG31 4UH.

Telephone: 0118 918 4600

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