Artificial Intelligence, Call Handling, Call Recording, Cloud Solutions, Consultancy, Contact Centre Satisfaction, Contact Centre Technology, Customer ID & Verification, IVR, Managed Services, Omni-Channel, PCI Compliance, PCI DSS, Self Service, Unified Communications, Voice of the Customer, Workforce Management, Workforce Optimisation
As the UK’s leading Digital Contact Centre Specialist, IPI powers over 4 million customer interactions every day. From our heritage delivering and supporting traditional contact centres, through to new innovations in AI, Chatbots and our own developed applications, we have been the trusted pioneer and evangelist of employee and customer experience for over 30 years.
It is the IPI ethos to help shape our clients’ existing practices and provide solutions that best meet the needs for their business, their customers, and their staff. Our wide portfolio of solutions from leading software vendors places us in the unique position to offer a complete, fully integrated and supported solution from a single supplier.
Our evolving portfolio includes,
» Cloud and on-premise contact centres
» Contact centre consultancy
» Bespoke integration, development, and CTI
» Speech analytics and IVR applications
» Workforce optimisation, intraday management, and call recording
» PCI compliance solutions
» Conversational AI
» 24x7x365 Support
Behind every IPI solution stands a dedicated team with extensive contact centre, cloud, security, and digital transformation expertise, with a sharp focus on customer success. We see each of our clients as a partner in innovation.
With our exceptional Contact Centre skills and accreditations, we understand the evolving customer expectations, rapid increase in contact channels, the rise of social media and the heightened strategic role of customer services that are changing todays contact centres dramatically.
IPI have an enviable customer retention rate of 98.7%, with more than 300 customers and 55,000 agents using an IPI solution, which demonstrates our unparalleled pedigree.
Contact us for more information.