Take Part in the UK’s Largest Survey of Contact Centres
With insights built on hard data, the 19th annual edition of “The UK Contact Centre Decision-Makers’ Guide” is the largest…
Contact Centre
Contact Centres Simplified: Turn Theory into Practice
Contact centres simplified: 3 ways to turn theory into practice In our last two blogs, we introduced the concept of…
Reinvent your Contact Centre after Digital Transformation
Reinvent your contact centre after digital transformation – Download the report from NICE and ContactBabel. Contact centres survived seismic shifts…
go-centric On UK Gov Framework For Contact Centres
Glasgow-based go-centric has been awarded a place on a major UK Government procurement framework to deliver contact centre services. The…
contact-centres.com New Kit Sponsors of Crowhurst Youth AFC
As a company we like to give something back; as our Publisher, Perry Sanger, is Football crazy it was agreed…
A Day in the Life of an Agent in the Contact Centre of the Future
Day in the life of an agent in the contact centre of the future – Contexta360’s CTO, Tim Harbers, imagines…
The Challenge of Evaluating Contact Centre Performance
The Challenge of Evaluating Contact Centre Performance – Download the eBook from Alvaria The ultimate objective of the contact centre…
Contact Centre Outsourcer Sigma Plant Trees For Staff
Environmental tree planting project helps contact centre outrsource Sigma celebrate new staff appointments A unique partnership has seen a forest…
Customer Experience Decision-Makers’ Guide Free Download
“The 2021-22 UK Customer Experience Decision-Makers’ Guide”, based on surveys with 211 UK organisations and 1,000+ interviews with UK consumers,…
ICO Fine Companies for ‘Frustrating and Intrusive’ Nuisance Messages
We Buy Any Car, Sports Direct and Saga fined £495,000 after sending millions of ‘frustrating and intrusive’ nuisance messages. The…
Choosing the Right Low-Code Platform for Digital Success
Cutting through the noise: 10 tips for choosing the right low-code platform for digital success in your contact centre By…
PCI Pal Shortlisted in 5 Payment Industry Awards
High Five! PCI Pal celebrates shortlisting in five payment industry award categories PCI Pal® – the global cloud provider of…
Deliver Amazing Customer Experiences at every Digital Touchpoint
Deliver amazing customer experiences at every digital touchpoint – Create amazing customer experiences, every time. It all starts with the…
CallMiner – Overview of Conversational Intelligence Providers
CallMiner – Overview of Conversational Intelligence Providers You can use conversational intelligence to deliver customer experience insights at scale, improve…
Ventrica Announce Launch of Jamaica Contact Centre
Ventrica is first British-based BPO to open in Jamaica – Ventrica the fast-growth multilingual customer service specialist is expanding into…
CCMA Evolution of the Contact Centre Research
CCMA’s Evolution of the Contact Centre research provides hope for contact centre leaders The CCMA (Call Centre Management Association) today…
COVID-19 Is Not An Obstacle to Customer Satisfaction
COVID-19 mustn’t be an Obstacle to Customer Satisfaction in Contact Centres – Poor customer service has been a consistent theme…
FourNet Storms into Top 50 Tech Chart & Award Nominations
FourNet storms into top 50 tech chart – New ranking tops tech group’s sizzling summer of nine key award shortlists …
Will Data Security Hold Back Remote Contact Centre Working?
Will Data Security Hold Back Remote Contact Centre Working? – Take part in the research conducted by ContactBabel In June,…