ECCCSA 2017 Shortlist Announced Let The Judging Begin!
ECCCSA 2017 shortlist announced as tickets for the Awards Dinner go on sale – Belgium, Bulgaria, Germany, France, Greece, Hungary,…
Contact Centre
Clarabridge Announces Clara, a New Omnichannel Intelligent Agent
Clarabridge Announces Clara, a New Omnichannel Intelligent Agent for Customer Experience Clarabridge, Inc., have introduced Clara, an intelligent agent powered…
Serenova Appoints Tom Schollmeyer as New CEO
Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, today announced the appointment of Tom Schollmeyer as Chief Executive Officer….
Ensuring Re-Shoring Doesn’t Cost Your Contact Centre Customers
The trend for offshoring services started in the 1990s, with organisations seduced by the prospect of cost reductions of as…
Home Security Company Ring Deploy Aspect Via™
Home security company Ring to deploy Aspect Via™ Workforce Management ™ solution – Aspect Via Workforce Management (WFM) will be…
Webinar: How Back-Office Organisations Optimise Workforce
How Back-Office Organisations Optimise Workforce and Operations Using Traditional Call Centre Model Rochester Regional Health joins Genesys in August 30-31…
Eighty-Five Percent of Contact Centres Want Artificial Intelligence
Research report examines how contact centres are adapting to new innovative technologies, such as Artificial Intelligence and Internet of Things….
Ten Key Steps to ensure Speech Analytics Success
Ten Key Steps that businesses should follow to ensure Speech Analytics Success Customer experience technology specialist Sabio has identified Ten…
Liquid Voice Expands Project Management Team
Liquid Voice Expands Project Management Team to meet increasing demand for call recording systems Liquid Voice, one of the UK’s…
Webinar: Taking your Contact Centre to the Cloud
Taking your Contact Centre to the Cloud – Does Your Team Have the Right Stuff? Register for August 23-24 global…
PC-1 Named Genesys UK Partner of the Year Company
PC-1 named as Genesys UK and Ireland 2017 Partner of the Year Company recognised for leadership in innovation, business excellence…
Outsourcer KURA Asks ‘What is it About Call Centres?’
Have you ever heard a child answer the question “what do you want to be when you grow up?” with…
Helping Contact Centres Become More Valued Assets
Colin Hay at Puzzel takes a look at how to realise the real potential in contact centres Contact centres and…
Genesys Introduces Olivier Jouve as New PureCloud Leader
Former IBM Watson IoT head will drive strategy and operations for world’s leading cloud customer engagement and employee collaboration offering…
BGL Webchat Helps Optimise Service Delivery
BGL Group, a leading digital distributor of insurance and household financial services to more than eight million customers, has successfully…
KCOM fined £900,000 for emergency-call failure
Ofcom has today fined KCOM £900,000, after uncovering a serious weakness in the telecoms company’s emergency-call service. An Ofcom investigation…
Netcall and MatsSoft join to help Organisations drive Digital
Netcall plc and MatsSoft Ltd, provider of the leading cloud Low-code platform, MATS®, have today announced that the companies have…
How equipped is your credit control to prevent bad debt
Debt of British households will hit a record high next year How equipped are your credit control team to prevent…
Is Online Check-In As Popular As It Should Be?
The days of standing in a huge queue at an airline check-in desk to kick start your holiday or travel…