Omnichannel CX in the Travel Industry During Pandemic
In our recent webinar ‘The Changing Face of the Contact Centre – 1 Year On’ our panel of contact centre…
Contact Centre
Maintel Wins Contract to Deliver SD-WAN Enabled Network
Sanctuary awards Maintel contract to deliver SD-WAN enabled network – Maintel to deliver SD-WAN network for Sanctuary’s 800 UK wide…
North East Contact Centre Awards – The Competiton is on!
Major new employers across the North East are set to compete against established international brands for a number of prestigious…
How to Navigate the Complexity of Digital Transformation
How to Navigate the Complexity of Digital Transformation Contact Centre Webinar Hosted by TTEC and Genesys 6th July 11.00am –…
How to Navigate the Complexity of Digital Transformation
How to Navigate the Complexity of Digital Transformation Contact Centre Webinar Hosted by TTEC and Genesys 6th July 11.00am –…
How Edwardian Hotels delivers a truly exceptional personalised experience
Edwardian Hotels, one of the leading luxury hotel and hospitality brands in the UK, will describe how they successfully evolved…
Come Together at ACE2021
Annual event brings together highly sought-after CX thought leaders and product forums from the Aspect ACE and Noble SNUG events…
Come Together at 2021 Alvaria Customer Experience Conference
Come Together at the 2021 Alvaria Customer Experience Conference for contact centre professionals Annual event brings together highly sought-after CX…
NICE Introduces AI Solution for Voice of the Customer
NICE Introduces First-of-its-Kind AI Solution for Voice of the Customer to Prevent Customer Churn and Reduce Costly Repeat Calls NICE…
Ventrica Contact Centre Digital Multilingual Bureau
Ventrica launches Digital Multilingual Bureau (DMB) to provide fast-growth businesses both digital and multilingual customer service support charged on a…
Customer Experience and why it Matters in your Contact Centre
What is customer experience and why it matters in your contact centre – A positive customer experience is vital to…
AI-Driven Contact Centres in the New Era of Remote Working
In 2021, contact centres will need to pivot from “work harder” to “work smarter” to keep up with rapidly evolving…
SVL Presented with NICE Analytics Partner Award for 2020
SVL have announced that they have been awarded NICE EMEA contact centre analytics partner for 2020. NICE annually distribute awards…
Raise your profile! How to turn contact centre sceptics into fans
Raise your profile! How to turn contact centre sceptics into fans – Fed up of negative contact centre perceptions limiting…
Capita Gains Contact Centre Renewal Contract with Tesco Mobile
Capita plc have announced it has been awarded a contact centre customer management contract renewal with Tesco Mobile. Building on…
Palatine Invests in Leading Tech Firm FourNet
Leading mid-market investor Palatine Private Equity has acquired a majority stake in leading tech firm FourNet, the award-winning digital transformation…
Marks & Spencer Launch Voice of the Customer Programme
Marks & Spencer Selects Medallia and KPMG in the UK to Launch Global Voice of the Customer Programme Working together…
Is it safe to go back to the Contact Centre Now?
Is it safe to go back to the contact centre now? Should we go back? Do we need to? There…
Challenges contact centres face around scheduling & forecasting
Top Challenges contact centres face around scheduling & forecasting and how to overcome them Forecasting and scheduling accurately within a…