ICO Fines Funeral Directors Contact Centre £80k
ICO fines funeral plan firm and asks public to help elderly relatives to report nuisance calls from unscrupulous contact centres…
Contact Centre
NICE inContact CXone Adds Artificial Intelligence Capabilities
NICE inContact CXone Spring 2019 Release Adds End-to-End Artificial Intelligence (AI) Capabilities NICE inContact have announced the Spring 2019 release…
Greater Bank Digital Transformation with Genesys Purecloud
Greater Bank underpins local growth and development with global cloud technology from Genesys Greater Bank starts its digital transformation of…
Channel Shift: Customers like it only on their Terms!
Channel shift: customers like it, but only on their own terms! Stephen Ball, Senior VP Europe & Africa at Aspect…
Noble Systems Hires 500th Employee
Noble Systems, a global leader in omnichannel contact centre technology solutions, today announced that it has reached a new milestone…
Does your Contact Centre Measure Against the Competition?
How Does your Contact Centre Measure Against the Competition? How does your contact centre compare to your competitors? Are your…
Consumer Contact Centre Experiences in the age of GDPR
Consumer contact centre experiences in the age of the GDPR It’s still good to talk! But there’s plenty to improve…
UK Consumers Switch Brands if Trust Breaks Down
79% of UK consumers will switch brand if trust breaks down Eptica research finds automotive, technology, insurance and government least…
You Must Engage Your Contact Centre Agents – Fact!
Before You Can Engage Your Customers… You Must Engage Your Contact Centre Agents Contact centre agents are the ambassadors of…
Firstsource Investment in Belfast Contact Centre
Firstsource Solutions unveil £1 million investment in Belfast Contact Centre Operation Global Business Process Management (BPM) Company Firstsource Solutions has…
Contact Centre Events: Talkdesk CX Tour London
Talkdesk CX Tour Register today to join Talkdesk to hear from industry thought leaders and learn how you can take…
Mitel & Talkdesk Cloud Contact Centre Solution
Mitel and Talkdesk partner for enterprise cloud contact centre solution Strategic partnership launches with Mitel MiCloud Connect CX so organisations…
Centralised or De-Centralised WFM in the Contact Centre
Centralised or de-centraliszed WFM in the contact centre: 5 ways to strike the perfect balance New business models and organisational…
Measuring Customer Sentiment in Contact Centres
Monitoring and Measuring Customer Sentiment in the Contact Centre Daisy Shevlin, Marketing Content Executive at Britannic Technologies Digital transformation is…
Genesys Expand Support for Google Cloud Contact Centre
Genesys Expands Support for Google Cloud Contact Centre AI Across All Three Customer Experience Platforms Tightly integrated solution marks swift…
Why Collaboration is Key for the Contact Centre
“Don’t Believe the Hype” – Why Collaboration is Key for the Contact Centre Gary Bennett, Channel Sales Director, UK &…
The Contact Centre, also available in the Cloud
The Contact Centre, also in the Cloud – Julio Pérez, Executive VP Altitude Software Cloud technology solutions are one of…
DISRUPT CX 2019 Showcases Brilliant CX Delivery
Sabio DISRUPT CX 2019 event to showcase brilliant customer experience delivery • BGL Group, DirectLine Group and Forester Research to…
allpay & Eckoh Celebrate PCI DSS Payment Success
allpay and Eckoh celebrate the success of their syndicated PCI DSS payment solution Eckoh, the global provider of secure payment…