Start Your Contact Centre Agent Training Now
3 Reasons Why You Want To Start Your Contact Centre Agent Training Now CFO asks CEO: What happens if we…
Contact Centre
4 Weeks Left to Enter 25th UK National Contact Centre Awards
4 Weeks Left to Enter the 25th UK National Contact Centre Awards – Nominate individuals and teams for free on…
4net in top 50 Best Performing UK tech companies
4net Technologies was today ranked among the top 50 best performing privately-owned companies in the UK tech sector. At the…
Eckoh CallGuard Success at PCI Excellence Awards
CallGuard wins for the fourth year in a row at the PCI Excellence Awards Eckoh is celebrating its patented payment…
Are phones a thing of the past for contact centres?
The role of phones in the contact centre is changing thanks to the rise in artificial intelligence (AI) and virtual…
TTEC Assist Volkswagen UK with New Leeds Contact Centre
TTEC announces new contract win with Volkswagen Group UK and opens a new contact centre in Leeds TTEC Holdings, a…
Syntec CardEasy win 2020 PCI Excellence Award for Payment Security
CardEasy wins 2020 ‘PCI Award for Excellence’ for providing payment security to Hiscox and Avon Syntec won its fourth successive…
Cyara CX Assurance Platform Delivers 283% ROI Within 3 Years
Independent Research Firm Shows Cyara CX Assurance Platform Delivers 283 Percent ROI Within Three Years Contact centres that implement Cyara…
The Contact People Announce Expansion of Contact Centre
Contact centre outsource company The Contact People, based in Wavertree, Liverpool have announced as recruitment drive at their Contact Centre…
PCI Pal advances to a Cisco Preferred Solution Partner
PCI Pal® advances to a Cisco Preferred Solution Partner PCI Pal Agent Assist and IVR Payments achieve Cisco compatible certification…
January blues threaten customer satisfaction levels
January blues threaten customer satisfaction levels for more than 25% of businesses More than a quarter (26%) of UK businesses…
The customer contact revolution – new models
The customer contact revolution – new models – Graham Ede, CEO, Neoswave Many, if not most, organisations have now invested…
Preparing Your Contact Centre for a Complex 2020
Business Systems (UK) Ltd’s Scott Budding looks at major drivers of change that our industry should be getting ready for…
ORGANO Selects Talkdesk Enterprise Cloud Contact Centre
ORGANO Selects Top-Rated Talkdesk Enterprise Cloud Contact Centre to Elevate Customer Experience Leading producer and marketer of healthy, convenient and…
Vax Transforms Payment Transaction Process with PCI Pal
Vax transforms telephone payment transaction process within their Driotwich based Contact Centre with PCI Pal Agent Assist Solution Vax, a…
Contact Centre Music on Hold That Transcends Borders
Contact Centre Music on Hold That Transcends Borders – Around the globe, Classical music is top choice to soothe customer…
Sabio: DISRUPT CX 2020 – 17th March 2020 – London
Hello, we’re Sabio. We know that customer service for many organisations remains impersonal, disjointed and inefficient. Our mission is to…
NICE Event: Engineering Customer Experience Transformation
Contact Centre Event: Engineering Customer Experience Transformation in the Customer-Obsessed Roaring ‘20s The ‘20s promise lots of growth and change…
Redwood Technologies Group listed in Tech 100
Redwood Technologies Group listed in the 2020 Southern Tech 100 Bracknell-based pioneer in cloud customer experience technology, Redwood Technologies Group,…