Join the Big Calabrio CX Quiz
Customer Experience (CX) makes the world go round. But how much do you really know about making it unforgettable and…
Contact Centre
Be Part of the Big Calabrio CX Quiz
Customer Experience (CX) makes the world go round. But how much do you really know about making it unforgettable and…
NICE inContact CXone Accelerates International Growth
NICE inContact CXone Accelerates International Growth: Tripling Sales and Adding a Record Number of New Customers Doubling in-region CXone resources…
Housing Provider Long-Term Partnership with FourNet
Housing provider builds long-term partnership with FourNet Lincolnshire Housing Partnership chooses FourNet to accelerate digital transformation Award-winning technology firm FourNet…
Why Contact Centre Staff wellness matters more than ever
Feeling Frazzled – Why Contact Centre Staff wellness matters more than ever by Jeremy Payne, International VP, Enghouse Interactive Needs…
BT Completes First Phase of Contact Centre Refurbishment
BT completes first phase of Newcastle contact centre refurbishment Local colleagues will be among the first in the UK to…
Contact Centre Agents Feel ‘Let Down’ by Lack of Information
Majority of contact centre agents feel ‘let down’ by lack of information when handling customer enquiries, Cirrus survey finds. Independent…
Working with Vulnerable Customers
Great businesses can be relied upon to provide a consistent level of service that is inclusive of all their customers.…
Effective Performance Management
Whether in person or remotely, effective performance management of your team is critical Managing the performance of your team is…
Building empathy with customers
Connecting with customers on an emotional level reaps rewards In recent months, contact centre advisors have demonstrated their empathy and…
Managing Change in the Contact Centre
Change and transformation is a constant journey in most organisations and the contact centre environment is no exception. This workshop…
Quality Assurance in the Contact Centre
This workshop, with its focus on practical implementation, explores the importance of QA and calibration and the influence it can…
Emotional Intelligence in the Contact Centre
Emotional Intelligence has shown to be a far more reliable indicator of success in our lives than simply having a…
Talkdesk AI Trainer ‘human-in-the-loop’ tool for contact centres
Talkdesk launches AI Trainer, the first ‘human-in-the-loop’ tool for contact centres Talkdesk AI Trainer moves company one step further in…
How Contact Centres Can Prepare for the Unexpected
Delivering through disruption: how contact centres can prepare for the unexpected with built-in adaptability Paul Thomas, Vice President & GM…
Pindrop European Cloud to Defend Contact Centres
Pindrop launches European Cloud to defend contact centres and enterprises from fraud attacks in the voice channel Pindrop, the global…
NICE inContact – Interactions 2021
Join us to gain insights on how global experts from best-in-class organizations drive agility and infuse innovation into every customer…
Contact Centre Report: Cloud is Here. What’s Next?
Nearly Three-Quarters of Contact Centres That Moved to The Cloud Did So During the Pandemic. Here’s What They’re Expecting Next.…
CCMA Event: Channel Battles
For consumers and business customers alike, email is an important channel to service customers. It’s a channel that was once…