Contact centres Can Speed Up Phone Payments
Contact centres can speed up phone payments while giving agents and customers a frictionless experience. Contact centres can now securely…
Contact Centre
After Lockdown Will Remote Customer Support Stay?
After UK Coronavirus Lockdown #3, Will Remote Contactless Customer Support be Here to Stay in contact centres? By Ruti Dadash…
Talkdesk Machine Learning with AWS Contact Centre
Talkdesk broadens machine learning with Amazon Web Services Contact Centre Intelligence Talkdesk collaboration with AWS CCI boosts artificial intelligence integration…
Virtual Event: Part 3 | Evolution of the Contact Centre
Contact centres witnessed an extraordinary period of transformation and innovation in 2020. COVID-19 was the catalyst, but the advances…
How to elevate and integrate your contact centre
Contact centres have enjoyed a high profile in 2020 with the wider business truly discovering that they represent the…
Contact Centre Webinar: Enabling a flexible and engaged workforce
Right now contact centre leaders are having to deal with sudden changes in working environments, absence levels in…
Contact Centre Webinar: Ask the Experts – Moving to the Cloud
Having your contact centre operation in the cloud can deliver significant benefits, as many businesses discovered when the UK…
Capita Improves CX with Digital Voice Analytics
Capita improves customer experience with new digitally augmented real-time voice analytics Capita have announced the launch of its new assisted…
The Contact Centre & Customer Service Summit
The Contact Centre & Customer Services Summit is an amazing opportunity for collaboration between those working in the…
PCI Pal Offers Payment Security Guidance at PCI London
PCI Pal®, the global provider of cloud-based secure payment solutions, is confirmed as an exhibitor and speaker at this year’s…
Mitel Partnership with Noetica Delivers Major Wins in 2020
Mitel’s Strong Partnership with Noetica Delivers Major Wins in 2020 Mitel’s contact centre technology portfolio is one of the most…
FourNet’s ANTENNA Wins Top Comms Business Award
FourNet’s ANTENNA service scoops another top award – Win for shared Central Government communications service at Comms Business Awards FourNet’s…
Contact Centre Virtual Event: The Future of Security & CX
Contact Centre Virtual Event: PCI Pal Payments: The Future of Security & CX Learn about the future of payment security…
Contact Centre Outsourer Substantial Investment
Despite the current economic challenges, Europa Contact Centre is starting the new year with big ambitions and has pressed ahead…
Xdroid Applauded for Voice & Facial Analytics
Xdroid Applauded by Frost & Sullivan for Its Innovative Voice and Facial Analytics Solution Portfolio – The company’s highly flexible…
Payments: The Future of Security & CX
Attendees from around the globe will come together on 24th February 2021 to discuss and learn about the future of…
Boost Automation & Expand Customer Self-Service with AI
Contact Centre Talkdesk Webinar: Boost automation and expand customer self-service with Artificial Intelligence Tuesday, January 26 at 10 a.m. GMT…
Boost Automation & Expand Customer Self-Service with AI
Customer self-service has been a hot topic in the contact centre space for many years. Now, with new Artificial Intelligence…
Hull City Council and Civica Create 100 contact centre Jobs
Hull City Council is partnering with Civica, a global leader in software for public services, to bring 100 new home-based…