As per PwC, 73% of customers prioritize their experience when making purchasing decisions, ranking it just…
Tag: Contact Centre
Ethical Insurance Company Partners with IPI as it Launches Contact Centre
New ethical insurance company, the Green Insurer, partners with IPI as it launches contact centre services…
The UK National Contact Centre Awards 2024 are OPEN!
The largest awards programme that recognises contact centre talent in the UK is now OPEN and…
Case Study: ENGIE Completes Digital Transformation
ENGIE Completes its Digital Transformation towards the cloud – ENGIE now benefits from a seamless CX…
Whitepaper: Taking Video to the Contact Centre
Video calling has become a staple of global communications. Almost all of us use some form…
Noetica Waves the Flag for British Contact Centre Technology
Noetica Waves the Flag for British Contact Centre Technology Innovation with Global Award Win Noetica –…
ContactBabel: Agent Engagement & Customer Interaction Analytics
The new ContactBabel analyst reports, “The Inner Circle Guide to Agent Engagement & Empowerment” and “The…
Awaken Intelligence Announces Release of Awaken CoPilot
Awaken Intelligence, the market leader in agent guidance solutions for the contact centre, is excited to…
Unveiling the Future of AI with Microsoft
Unveiling the Future of AI with Microsoft – It’s safe to say that AI has been…
CCMA Benchmarking Tool now open for 2024 Registrations
CCMA Benchmarking Tool for contact centres now open for 2024 Registrations – Get ready to Measure,…
Brits Prefer Traditional Phone Calls to Emails for Customer Support
New Research Reveals Brits Prefer Traditional Phone Calls to Emails for Customer Support in contact centres…
FourNet Acquires High-Speed Global Network Specialists 01T
FourNet acquires high-speed global network specialists 01T – Acquisition underpins FourNet capabilities in providing the ‘underlay’…
Hanging on the Contact Centre Telephone: Go Online Says HMRC
Hanging on the contact centre telephone: 5 reasons Self Assessment customers don’t need to wait on…
Echo Managed Services Secure Contract with Northern Ireland Water
Echo Managed Services to deliver specialist customer service and new software to Northern Ireland Water following…
The Benefits of Personalisation in CX in your Contact Centre
The benefits of personalisation in CX in your contact centre The customer experience is pivotal to…
Your Organisation’s Way to Productive Meetings according to Jabra
Your organisation’s way to productive meetings – Nigel Dunn, Managing Director, EMEA North, Jabra What would…
Customer Experience Foundation ‘Retail CX Report’
The latest report from the Customer Experience Foundation “Retail CX Report” is now available for FREE…
Meeting CX Demand During The Holiday Shopping Season
Meeting CX Demand During The Holiday Shopping Season in the contact centre – Martin Taylor, Co-Founder…
Winners Announced at European Contact Centre & Customer Service Awards
Austria, Czechia, France, Germany, Greece, Poland, Portugal, Spain and the UK amongst winners at the greatest…