Genesys AI Unlocks Hyper-Personalised Customer Engagement
Genesys AI Unlocks Better, Faster, Hyper-Personalised Customer Engagement – New native and third-party AI orchestration optimises customer journeys from marketing…
Contact Centre
Salesforce Recognised as Leader in 2019 Magic Quadrant
Salesforce Recognised as a Leader in the 2019 Magic Quadrant for CRM Customer Engagement Centre Salesforce have announced that for…
PSD2 & SCA: What do we need to know, right now?
PSD2 & SCA: What do we need to know, right now? New EU regulations affecting electronic payments are about to…
Black Friday Guide for Troubled Contact Centres
Fonolo Launches New Black Friday and Cyber Monday Guide for Troubled Retail Contact Centres Fonolo, the leader in cloud-based call-back…
Senior Appointments at Leading Contact Centre Specialists
Leeds-based contact centre specialist, BrightCloud Group, has expanded its team of specialists with the appointment of two contact centre consultants….
Zendesk Launch Self-Service AI Powered Solutions
Zendesk announces new self-service experiences with expanded AI-powered solutions for contact centres – Answer Bot expands to new channels for…
Redwood Technologies Enhances Quality Monitoring Expertise
Redwood Technologies Group Enhances contact centre Quality Monitoring Expertise with Weston Digital Technologies Acquisition Redwood Technologies Group has announced that…
Will Automation Spell The End For Contact Centres?
Contact centres are often described as modern-day factories, and their employees just as vulnerable to automation as factory workers were…
Ant Marketing To Open New Sheffield Contact Centre
Ant Marketing announce the opening of an additional contact centre in Sheffield employing 80 new staff. Following a new client…
Content Guru Strengthens Verint Partnership to Better Agent Experience
Content Guru Strengthens Verint Partnership to Deliver Better Agent Experience Cloud contact centre pioneer Content Guru has strengthened its successful…
365IT Achieves Gold Status as Enghouse Interactive Partner
365IT Achieves Gold Status as an Enghouse Interactive Partner – Growth in business volume and revenue generation enables 365IT to…
Cyara Accelerates Contact Centre Migrations to the Cloud
Cyara Accelerates Contact Centre Migrations to the Cloud – Cyara Accelerator cuts migration time in half and improves post-migration customer…
D&G £3.4M Contact Centre Refurbishment
Chris Leslie MP visits Nottingham call centre after £3.4M refurbishment The Member of Parliament for Nottingham East, Chris Leslie, toured…
Contact Centres Consider Compliance Software Priority
NICE Research Study Finds 91% of Contact Centre IT Staff Consider Compliance Software Investments a Priority Research indicates that solutions…
Companies Face Boycotts For Slow Customer Service
Research reveals over half (56%) of Brits would stop shopping with a brand if they experienced slow customer service. That…
Soccer Aid 2019 – Confero Contact Centre Raise Millions
– 60 volunteers from Confero Call Centres provide their time to Soccer Aid for Unicef to handle donation calls from…
NICE CX Excellence Award Winners Interactions 2019
NICE Announces CX Excellence Award Winners at Interactions EMEA 2019, Celebrating Innovation and Outstanding Service Winners took innovation in analytics,…
Talkdesk Announces Talkdesk Hybrid Spaces
Talkdesk, the cloud contact centre for innovative enterprises, today at CX Tour in London unveiled Talkdesk Hybrid Spaces, a simple,…
William Hill & Aspect Partner For Next Generation CX
Leading gaming giant William Hill forms strategic partnership with Aspect Software to enable its vision for next generation customer experience…