Eckoh’s Secure Payment Solutions Shortlisted for Awards
Eckoh, the global provider of Secure Payment products and Customer Engagement solutions, has been shortlisted for further awards for its…
Contact Centre
Your Six Step Plan to Robot-Powered Productivity
Your Six Step Plan to Robot-Powered Productivity – Business Systems’ Richard Mill discusses how contact centre managers can best take…
Noble Systems to Host 2019 SNUG Conference
Noble Systems, global leader in omnichannel contact centre technology solutions, will host its 2019 Select Noble Users Group (SNUG) Conference…
Poor CX Prevents Citizens accessing Vital Information
Poor customer service prevents UK citizens accessing vital information from councils Over a third (37%) of UK citizens have been…
4net & Welsh Public Sector Collaborate Across Local Government
Connecting Wales – 4net and Welsh public sector working together to support collaboration across local government Award-winning 4net Technologies, Avaya’s…
Ascensos Improve Young People’s Job Prospects
Ascensos partners with DWP to improve job prospects of Isle of Wight’s young people A programme designed to improve the…
VeriCall Announce 118 118 Outsource Contract Win
VeriCall Receives Ministerial Seal of Approval As They Announce 118 118 Contract Win The Scottish Government’s Minister for Trade, Investment…
3 Steps from WFM to WFO for Exceptional Customer Service
What’s next for WFM? 3 Steps from WFM to WFO for exceptional customer service It’s time to transition from Workforce…
5 Reasons for Intraday Scheduling in Contact Centres
Keep calm and carry on: 5 Reasons for Intraday Scheduling in Contact Centres The latest WFM solutions with real-time management…
Bringing Customer Service Into The Digital Age
Bringing Customer Service Into The Digital Age Jeremy Payne, VP of Product Marketing, Enghouse Interactive When organisations embark on the…
Noble Gamification Mobile – Product of the Year
Noble Gamification Mobile Named a 2019 Product of the Year Noble Systems is Recognised for Exceptional Innovations in Customer Contact…
Western Union Customer Journey Transformation
Western Union’s Customer Journey Digital Transformation Fueled by NICE – Innovative NICE Nexidia Customer Journey Optimisation provides powerful analytics to…
ECCCSAs Finalists announced for Largest Contact Centre Awards
ECCCSAs 2019 Finalists announced as tickets for the largest contact centre industry Awards Evening go on sale – Finalists include…
Noble Systems Sponsor CX Event of the Year
Noble Systems, global leader in omnichannel contact centre technology solutions, is proud to sponsor CXS (Customer Experience Summit) on 11th…
Speakers Announced at ‘Winning With Complaint Handling’
Awards International announce the full list of companies that will be speaking at this year’s Winning With Complaint Handling Conference….
CX Rockstar takes the stage at Puzzel Get Connected 2019
CX Rockstar takes to the stage at Puzzel Get Connected 2019 Contact centre event on Thursday 19th September at the…
Increased Government Spend Sees UK Outsourcing Grow
Increased government spending sees UK outsourcing market rebound in Q2 2019 Outsourcing contracts worth £938 million were signed between April…
BGL Announce New Customer Services Director Lisa Steele
BGL announces new Customer Services Director for BGL Customer Services – Lisa Steele appointed Customer Services Director BGL Group, a…
Atos & NICE Partner – Cloud Adoption for Contact Centre Agents
Atos and NICE inContact Announce Partnership to Fuel Cloud Adoption for Hundreds of Thousands of Contact Centre Agents – Atos…