Contact Centres Supporting The Retail Shift Online
Success beyond voice: Contact centres supporting retail shift online As the nation continues to overcome the challenges presented by COVID-19,…
Contact Centre
Evros signs Agreement with Enghouse to strengthen Contact Centre Offering
Evros signs partnership agreement with Enghouse Interactive to strengthen contact centre offering to Irish businesses Integration of Communications Center solution…
Brits Frustrated at Long Waiting Times at Contact Centres
Left on hold – Two-thirds of Brits frustrated at long customer service waiting times at contact centres, Maintel research reveals…
Auto Trader PCI Pal for Secure & Compliant Payments
Auto Trader implements PCI Pal® for secure and compliant payments for contact centre agents The company is leveraging PCI Pal’s…
How a Digital-First Strategy is Redefining Contact Centres
How a digital-first strategy is redefining contact centres – Iain Banks Group Vice President, TTEC EMEA Understanding where your customers…
The Contact Centre: Embracing the Evolving World of Work
Contact Centre White Papers & Guides: The State of the Contact Centre: Embracing the Evolving World of Work How have…
The Secret to Successful of Home Contact Centre Agents
Callmedia CX Now: The Secret to Successful of Home Contact Centre Agents Duration • 50mins Are you keen to find…
Contact Centre Webinar – Living in the New Norm
Living in the New Norm – an online event on Thursday 15th October 1PM – 2PM hosted by SVL Business…
How To Reduce Average Handling Times & Call Volumes
How To Reduce Average Handling Times & Call Volumes in your contact centre – Rick Kirkham, Founder and Managing Director…
TTEC Effective Employee Engagement Contact Centre
TTEC in EMEA sweeps the board winning awards for Best Contact Centres, Most Effective Employee Engagement, and Employee Empowerment TTEC…
SVL & Yorkshire Youth Football Pay NHS Tribute.
As a Thank you to the NHS for the incredible work they have done during the Covid19 crisis, SVL and…
UK National Contact Centre Awards Winners Announced
UK National Contact Centre Awards Winners Announced at Extraordinary Virtual Awards Ceremony – Winners include Sage, Severn Trent Water, Ulster…
Content Guru Contact Centre as a Service Solutions Award
Content Guru Commended by Frost & Sullivan for Offering Superior Customer Engagement with its Advanced Contact Centre as a Service…
Webinar – The Future of Contact Centre Solutions
Maintel Webinar – The Future of Contact Centre Solutions Wednesday 23 September 2020 – 11am The nature of customer experience…
Enghouse Interactive Promotes Node4 to Silver Partner Status
Enghouse Interactive Promotes Node4 to Silver Partner Status Achievement based on subsidiary, N4Engage’s success in selling Enghouse Interactive contact centre…
The Dispute Service selects the Vonage Contact Centre
The Dispute Service selects the Vonage Contact Centre to strengthen landlord-tenant relationships Vonage, a global leader in cloud communications helping…
TTEC’s AI is Reimagining Contact Centre Learning
TTEC’s AI is reimagining contact centre learning and voted “Disruptive Technology of the Year 2020” Award recognises TTEC’s innovative RealPlay™…
CallMiner Launch Speech & Interaction Analytics Model
CallMiner Launches Maturity Model for Implementing and Operationalising Speech and Interaction Analytics New Continuum Maturity Model helps organisations leverage engagement…
The Contact Centre As A Premium Sales Channel
Consumers willing to pay more for insurance if phone experience can match online Survey by ResponseTap reveals the potential of…