How to Manage A Gradual Return To The Contact Centre
How To Manage A Gradual Return To The contact centre with Workforce Planning – Scott Budding of Business Systems looks…
Contact Centre
Contact Centre Recruitment: NRG move to Quorum Park
NRG eyes growth in office move to Quorum Park as part of continued investment Newcastle headquartered recruitment business NRG, part…
Only 15% of Consumers Want No Interaction with Contact Centre Agents
It’s still good to talk: only 15% of consumers want no interaction with contact centre agents according to ResponseTap survey…
NICE Leader in Contact Centre Workforce Optimisation
NICE Named Market Share Leader in Contact Centre Workforce Optimisation by DMG Consulting Demonstrating another strong performance, NICE acknowledged for…
The future of the Contact Centre Post COVID-19
The future of the contact centre post Covid-19 – Coronavirus has forced unprecedented change upon the contact centre, testing every…
Remote Working for contact Centres: Beyond COVID-19
Remote Working for contact centres: Critical next steps, beyond the crisis Remote working – is here to stay. How to…
Sytel Releases V11 of Softdial Contact Centre Platform
Sytel Releases Multi-tenant, Multimedia and Fully Blended Contact Centre Platform Sytel announces version 11 of their Softdial Contact Centre™ (SCC)…
Speechmatics and Puzzel Partner to Transform Customer Experiences
Speechmatics and Puzzel partner to transform customer experiences using any-context speech recognition Speechmatics, a UK leader in any-context speech recognition technology and…
Contact Centre Supports Remotely during COVID-19
Dogs Trust Contact Centre ‘supawts’ thousands of new adopters remotely during coronavirus pandemic Players of People’s Postcode Lottery help fund…
Take Part in the 2020 UK CX Decision-Makers Guide
The 2020 UK Customer Experience Decision-Makers’ Guide is based on 200+ surveys with UK businesses, and 1,000 interviews with British…
Contact Centre Scheduling: Time To Try Something New?
Contact Centre scheduling efficiency: time to try something new? Managing your contact centre capacity while adjusting to increased home working…
Webinar: Using Speech Analytics to Create a Better CX
Webinar: Using Speech Analytics to Create a Better CX in the Contact Centre Tuesday 30th June 2020 – 7:00 PM…
How are UK Businesses Using AI to Improve CX?
How are UK businesses using AI to improve CX? Research shows that organisations are very willing to embrace AI technologies…
Multi & Omni Channel Contact Centres. What’s The Difference?
Multichannel, Omnichannel… How to tell the difference? The terms multichannel and omnichannel contact centres are readily banded around and most…
The Home Field Advantage: Business Continuity by Design
Aspect White Paper The Home Field Advantage: Business Continuity by Design The capability to seamlessly shift contact centre operations to…
Reducing Costs and Improving CX in Local Government
Reducing Costs and Improving Customer Experience in Local Government Throughout the webinar we’ll consider how local government organisations can reduce…
PCI Pal Progress partnership with Cloud Contact Centre Provider Talkdesk
PCI Pal® progresses partnership with leading cloud contact centre provider Talkdesk The partnership offers enhanced security and compliance to Talkdesk…
Noble Conversations Analytics Insight Helps Contact Centres CX
Noble Conversations Analytics Insight Helps Contact Centres Manage Quality and Improve the Customer Experience Noble Systems, a global leader in…
COVID-19 Accelerating Work Changes for Contact Centres
Calabrio Study Finds That the Pandemic is Accelerating the Evolving World of Work for Contact Centres Results show most contact…