Pindrop & Five9 Fraud Protection for Contact Centres
Pindrop and Five9 Partner to Provide Greater Access to Authentication and Fraud Protection for Five9 Customers Pindrop’s leading voice authentication…
Contact Centre
What Retailers Should Prepare for in 2022
The future of customer service: What retailers should prepare for in 2022 Join CX leaders from Tuft & Needle,…
CCMA Event: Evolution of the Contact Centre
Our industry has had to work through major challenges as the pandemic has thrown opportunities and threats our way. Here…
CCMA Event: Managing Change in the Contact Centre
Change and transformation is a constant journey in most organisations and the contact centre environment is no exception. This workshop…
CCMA Event: Quality Assurance in the Contact Centre
This workshop, with its focus on practical implementation, explores the importance of QA and calibration and the influence it…
CCMA: Effective ways to increase contact centre efficiency
Contact centre efficiency is the name of the game when you’re faced with doing more with less. We’re going to…
CCMA Event: Feedback Skills Workshop
Both giving and receiving feedback are crucial for personal development, motivation and job satisfaction yet the act…
The Future of Security & CX Annual Conference
PCI Pal launches Payments 2022: The Future of Security & CX annual conference – Global industry leaders come together to…
Payments 2022: The Future of Security & CX Conference
PCI Pal launches Payments 2022: The Future of Security & CX annual conference – Global industry leaders come together to…
Digital First: The Future of Card Payments in Contact Centres
Digital First: The Future of Card Payments – Contact centres are complex places at the best of times with multiple…
ResQ Announce New Business Development Director
ResQ, the leading outsourced contact centre specialist, has announced the appointment of Clive Burnham as Business Development Director. Clive will…
Affinity Water Keeps Customer Conversations Flowing
Affinity Waters Keeps their Contact Centre Customer Conversations Flowing with Chatbots and Automation from Webio Affinity Water, the largest water…
Contact Centre Operations: Keep it Simple, Keep it Human
Contact Centre Operations: Keep it Simple – Keep it Human Running a contact centre today is a tricky business but…
Infobip appoints Bobby White as Head of Marketing, Europe
Infobip appoints Bobby White as Head of Marketing, Europe Infobip, the global communications provider, has announced Bobby White as its new Head…
Secure Omni-Channel Payments in a Post-Pandemic World
This research updates CardEasy’s 2018 white paper De-scoping from PCI DSS in Contact Centres by reviewing the current state of…
Senior Appointments at CC33 Sheffield Contact Centre
Sheffield contact centre CC33 go from strength to strength with four senior appointments CC33 is pleased to announce four new…
The Communications Trends that will Shape 2022
Infobip The communications trends that will shape 2022 James Stokes, Enterprise Team Lead UK & Ireland at Infobip discusses We…
Toople Opens Second Contact Centre with Support from BT
Toople PLC, a provider of bespoke telecom services to UK SMEs and a reseller of BT’s products and services, is…
NICE NEVA For Debt Collection Practices Contact Centres
NICE Announces NEVA for Collection Adherence, Enabling Contact Centres to Uphold New Fair Debt Collection Practices Act Requirements NEVA’s innovative…