GDPR is actually a Customer Experience Opportunity!
Worried about GDPR? Use Infinity CCS’s Guide to get compliant and at the same time build a Single Customer View…
Contact Centre
Contact Centres Must Adapt Their Security Methods
If the financial sector is to fight fraud attacks, contact centres must adapt their security methods – By James Loft,…
Happy 1st Birthday Puzzel. A time to Reflect
Børge Astrup, CEO of Puzzel looks back over the last year as the company celebrates its first birthday. This time…
Ways to Optimise Your Contact Centre with Cloud Technology
5 ways to optimise and enhance your contact centre with cloud technology – Paul Jarman, CEO, NICE inContact It’s no…
Echo-U South Seek 50 Agents for Contact Centre
Echo-U South is creating up to 50 permanent customer service advisor jobs for local people. Located in the heart of…
Ultracomms Warn of Security Risks of Pause & Resume Payment Methods
Ultracomms to attend Call Centre and Customer Services Summit as it warns of security risks of ‘Pause and Resume’ card…
BBC Renews Capita Contact Centre Contract
Broadcaster BBC renews Capita Audience Services contact centre contract – New contract extends long-term BBC partnership to 25 years Capita…
Introducing Gen Z – “Millennials on Steroids”
Introducing Gen Z – “Millennials on Steroids” – Understanding the Snapchat, Smartphone generation is essential for building highly effective contact…
Contact Centre Agents Have Difficulty Getting through to Management
A study by KURA of frontline contact centre agents has highlighted their extraordinary difficulty in getting though to their own…
Vonage Launch Virtual Assistant Contact Centre Chatbot
Vonage, a business cloud communications leader, has announced the launch of its contact centre chatbot, Vee in beta. The first…
Aspect: Is your contact centre ready for GDPR yet?
One month to go: is your contact centre ready for GDPR yet? Stephen Ball of Aspect Software gives invaluable advice…
Echo-U Create 100 Contact Centre Jobs in Newcastle
Newcastle-based customer contact centre Echo-U North is creating up to 100 permanent customer service advisor jobs over the coming months…
Teleopti Earns Top Score for Overall Vendor Satisfaction
Teleopti earns top score for overall vendor satisfaction in DMG Consulting’s WFM Report for fourth year running Teleopti, a global…
KURA Contact Centre Growth After Contract Wins
Kura poised for further growth following contract wins Glasgow-based contact centre specialist Kura is celebrating a string of contract wins…
Jabra Engage The Ultimate Headset for Satisfaction & Security
Jabra launches Engage – the business headset engineered for ultimate call satisfaction and security Noise-cancelling microphones, three times user density,…
Register Now for Aspect’s Engagement Analytics Session
Last chance: register now for our Engagement Analytics Lunch and Learn session Engagement Analytics is the ability to learn and…
Royal Mail Fined After Sending 300,000 Nuisance Emails
Royal Mail Group Ltd has been fined £12,000 by the Information Commissioner’s Office (ICO) after sending more than 300,000 nuisance…
Stratcom Opens First UK Contact Centre in Brighton
Stratcom Opens its first UK based Contact Centre in Brighton Stratcom has been working with charities and non-profits in Canada,…
Content Guru to Electrify Customer Engagement at Utility Week Live
Content Guru to Electrify Customer Engagement at Utility Week Live From 22nd to 23rd May 2018, Europe’s leading cloud contact…