PCI Pal Partners with Virgin Atlantic to Secure Omnichannel Payments
PCI Pal partners with Virgin Atlantic to secure its international omnichannel payments via its contact centre PCI Pal®, the global…
Contact Centre
Take Part in the UK Contact Centre Decision-Makers’ Guide 2023
With insights built on hard data, the 20th annual edition of “The UK Contact Centre Decision-Makers’ Guide” is the largest…
42% of Customer Queries to UK Retailers Go Unanswered
42% of customer queries to leading UK retailers contact centres go unanswered – Study reveals correlation between retailer success and…
Lemon Contact Centre New Partnership will Keep Off Site Staff Safe
Lemon Contact Centre is partnering with a leading personal safety app to help keep its clients’ staff safer. Concerns over…
Poor Customer Service Impacting Utility Sector’s Reputation
Poor customer service is impacting utility sector’s reputation, research finds The utilities sector has the worst reputation for customer service,…
Make Outbound Dialling More Effective with Voicemails
Make outbound dialling from your contact centre more effective with voicemails – Essential contact centre tips from Maxcontact Like them…
Empathising with your Contact Centre Customers in Difficult Times
Empathising with your contact centre customers in difficult times – How businesses can deliver sensitive customer service Gary Bennett, VP…
Customer Authentication in Contact Centres Without Complication
Customer Authentication in Contact Centres Without Complication So do you need voice biometrics in the contact centre? One of the…
FM Outsource Join Manchester Good Employment Charter
The Greater Manchester Good Employment Charter welcomes FM Outsource Bury-based contact centre FM Outsource, an outsourced customer service provider, has…
UK Consumers Prefer to Reach Contact Centres via WhatsApp
One in three UK consumers would prefer to reach Contact Centres via WhatsApp according to research by Esendex One in…
What’s DTMF Masking? How can it Help Compliance in Contact Centres?
What is DTMF masking and how can it help you ensure PCI DSS compliance in your contact centre? This article…
Content Guru Win at Computing Cloud Excellence Awards
Content Guru’s Customer Data Platform Wins at Computing Cloud Excellence Awards 2022 Leading cloud communications and customer experience provider, Content…
UK Energy Provider’s Contact Centres Inundated with Calls
UK Energy Provider’s Contact Centres Inundated with Calls Due to Price Hikes, Infinity Data Reveals Infinity, global call intelligence and…
Southway Housing get Personal with Britannic Contact Centre Solution
Southway Housing Trust get Personal with Britannic Contact Centre Solution Britannic Technologies, specialists in business communications and managed services, have…
Staff Wellbeing & Engagement in Your Contact Centre
How to Improve Staff Wellbeing and Engagement in Your Contact Centre In the era of The Great Resignation, staff wellbeing…
ContactBabel Launch UK CX Decision Makers’ Guide 22-23
Sabio Group and ContactBabel Launch UK CX Decision Makers’ Guide 22-23 » The annual report studies the CX strategy, performance,…
Almost Half of Calls Fail Due To Contact Centre Background Noise
Almost half of customer service calls fail due to contact centre background noise – Nearly half of all consumers hang…
The 2022 Contact Centre Trifecta of Pain: Increasing Workloads
The 2022 contact centre trifecta of pain: increasing workloads (Part 3) Rachel Lane, Solution Principal for Contact Centres, Medallia As…
3 out of 4 European Businesses have invested in AI for CX
3 out of 4 of European businesses have invested in AI for CX, Odigo reveals 75% of business executives are…