18 Jun
09:30 AM
Until
18 Jun, 01:30 PM
4h
From Insight to Impact: CX Done Right
Customer expectations continue to rise, and organisations are under pressure to respond faster, smarter, and with greater confidence.
This CONNECT event focuses on turning data and insight into action and helping teams move from analysis to impact in minutes, not weeks.
This is about going beyond dashboards and reports to make insights usable and valuable across the customer journey.
Here’s what to expect at this in-person CONNECT event:
- Our keynote speaker will share how investing in people and experience drives healthier, long-term growth.
- Hear how TUI transformed weeks of analysis into minutes, cutting payment contacts by 40%, uncovering hidden issues, and saving over 100,000 agent hours annually.
- Explore how faster, more connected insight can help teams prioritise the right problems, respond with confidence, and deliver measurable business outcomes.
Connect with peers, share practical perspectives, and leave with ideas you can take back and apply immediately.
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For additioonal informnation on the event or to register Click Here
Location: TUI, Swansea
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