Contact‑centres.com, based just outside the University City of Cambridge, was founded in September 1999. Originally launched as a print publication, the platform moved entirely online in May 2002 under the strapline “everything contact centres.”
Our experience in both print and digital publishing made it clear that the most effective way to deliver timely, relevant industry news was through a dedicated online presence. Since then, our website has been the sole home of our coverage, enabling us to provide up‑to‑the‑minute updates, insights, and developments from across the contact centre sector.
This work is supported by a strong network of industry professionals and long‑standing relationships with PR and marketing agencies. While we strive to ensure our reporting is comprehensive, we recognise that some stories may occasionally be missed. We welcome contributions and encourage anyone with relevant news or insights to contact us via email