Latest News & Information from the UK Contact Centre Industry

Is Your Salesforce CRM Stuck in a Rut?

These days, many organisations find themselves grappling with a common dilemma: is their Salesforce CRM still focused on…

4 tips to apply to your Payment Processes to boost CX

4 tips to apply to your payment processes to boost your CX in your contact centre – PciPal…

Inaugural CX Force Awards Winners Honoured at Avaya ENGAGE

Inaugural CX Force Awards Winners Honoured at Avaya ENGAGE for Transforming Customer Experiences in the contact centre Co-sponsors…

The Power of CX – as Told by the Customer

The Power of CX – as Told by the Customer – Steve Joyner, Vice President Avaya UK&I Customer…

Fix Auto UK Selects Vodafone storm® for Personalised Interactions

Fix Auto UK Selects Vodafone storm® to Deliver Personalised & Efficient Interactions Content Guru have today announced Fix…

Workforce Management Challenges for BPOs

The business process outsourcing (BPO) industry is thriving in the UK, where the sector’s revenue is projected to…

Sabio’s Wellbeing Companion Now Available on the Genesys AppFoundry

Sabio Group has announced its new Wellbeing Companion solution is now available in the Genesys AppFoundry to boost…

BT Announce Closure of Enniskillen Contact Centre

It has been reported that BT is to close its contact centre in Enniskillen with the loss of…

Contact Centre Agents Increasingly Prefer AI-Driven Solutions

Kore.ai’s Research Reveals Historic Shift as Contact Centre Agents and Consumers Increasingly Prefer AI-Driven Solutions Kore.ai has unveiled…

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