Senior Leaders in the Water Sector can learn from Contact Centre Agents
How the senior leaders of the water sector can learn from contact centre agents – Hannah Cook, Lead…
Smart tools can help utilities companies to meet net zero goals
Smart tools can help utilities companies to meet net zero goals according to by Richard Higginbotham of Netcall…
Cirrus Wins Prestigious Contact Centre Vendor Award
Cirrus Wins Prestigious Contact Centre Vendor Award at Comms Business Awards 2024 Cirrus, a leading provider in the…
UK Consumers Call on AI to Save ‘Broken’ Customer Service
New survey reveals: UK consumers call on AI to save “broken” customer service, as businesses fail to deliver…
SVL & Clarity Business Travel: Improving Operational Efficiency
SVL and Clarity Business Travel have built a strong partnership over the past three years, collaborating together to…
Sabio Group Wins New Contact Centre Contract
Sabio Group Wins Contact Centre Contract with Swedish Energy Firm, Vattenfall, for Cloud Contact Centre Transformation Sabio Group,…
UK Consumers Call on AI to Save ‘Broken’ Customer Service
New survey reveals: UK consumers call on AI to save “broken” customer service, as businesses fail to deliver…
First-Contact Resolution Ranked as most important Driver of CX
First-contact resolution in the contact centre is the ‘miracle metric’ that improves customer experience while helping business profitability.…
Sensée / TCC Wins Contact Centre Contract With Nespresso
Sensée/TCC Wins Contact Centre Contract With Nespresso to Enhance Customer Service Operations Sensée/The Contact Company (TCC), a leading…
IPI Introduces Service Recovery Solution for Contact Centres
IPI introduces Service Recovery solution for Contact Centres Latest addition to ElasticCX CCaaS suite provides cost-effective Service recovery…
British Gas to Boost Workforce with Contact Centre Apprentice Scheme
British Gas will be hiring and training new apprentices to boost its customer facing teams and help accelerate…
First-Contact Resolution Ranked as most important Driver of CX
First-contact resolution in the contact centre is the ‘miracle metric’ that improves customer experience while helping business profitability.…