Latest News & Information from the UK Contact Centre Industry

Calabrio Highly Commended at The CX Awards 2025

Calabrio Highly Commended at The CX Awards 2025 for its Workforce Engagement Management Platform The company has been…

Calabrio – The State of the Contact Centre

Building a Smarter Contact Centre with AI and Automation

Sabio’s Kevin McGachy highlights some key considerations ahead of any AI implementation in the contact centre. The foundation…

Jabra – ClearSpeech

Staysure Selects NiCE to Deliver Seamless Insurance Experiences

Staysure contact centre Selects NiCE to Deliver Seamless Insurance Experiences for the Modern Traveler with CXone Mpower Staysure…

Resorting to Digital – Cloud Technology for Hospitality

Living costs and living standards in South East Asia have risen. For the hospitality industry, staffing costs have…

ECCCSA Awards 2025

2025 CX Study: Meeting Rising Customer Expectations

2025 CX Study: Meeting Rising Customer Expectations –  New contact centre report from Five9 Customer expectations have never…

2025 CX Study: Meeting Rising Customer Expectations

2025 CX Study: Meeting Rising Customer Expectations –  New contact centre report from Five9 Customer expectations have never…

Capita to Outsource Scottish Power Jobs to South Africa?

Back in May 2022 contact-centres.com reported that outsourcing company Capita had secured a 5-year £63m contact with Scottish…

IPI Partners with C1 to extend IPI’s Flagship Compliance Solution

IPI partners with C1 to extend IPI’s flagship compliance solution in North America C1 to make IPI’s “automated…

Suffolk Fire & Rescue Service Control Centre Goes Live

Suffolk’s once-in-a-generation, state-of-the-art fire control room / contact centre goes live. A new era in emergency response has…

Consumers Demand Fines for Long Hold Times Survey Finds

Consumers Demand Fines for Long Hold Times in the contact centre , 8×8 Survey Finds with 62% of…

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