What’s Next for Contact Centres that Moved to Cloud?
What’s next for contact centres that moved to the cloud during the pandemic? The global pandemic has accelerated digital transformation…
– Cloud
Talkdesk Enters Next Decade Fueled by Innovation
NICE inContact CXone Accelerates International Growth
Contact Centre Report: Cloud is Here. What’s Next?
Making the Move to Cloud in Contact Centres
Work-at-Home Agent Model Accelerate Cloud Migration
IPI adds PCI capability to IPI Contact Centre Cloud
Odigo Becomes Google Cloud Contact Centre AI Partner
Calabrio Charts Record Growth as Demand for Cloud Tech Soars
First the Traditional now the rise of the ‘Casual’ Contact Centre
The emergence of the ‘casual’ contact centre – Justin Hamilton-Martin, Enreach for Service Providers Alongside the market for traditional contact…
Daisy Corporate Select Cirrus for Cloud Contact Centre
Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Daisy Corporate Services to meet the growing…
Halfords Deploy Cloud Contact Centre to Enhance Digital
Leading UK Retailer Halfords Expands 8×8 Cloud Contact Centre and Communications Deployment to Enhance Digital Transformation Efforts 8×8, Inc. a…
Noble Systems Remote Work Pioneer for Cloud Contact Centre
Noble Systems, a global leader in omnichannel contact centre technology solutions, has been named a 2021 Remote Work Pioneer by…
Maintel Grows Cloud Services By Nearly a Third in 2020
Maintel, the cloud and managed services company, has revealed a rapid growth in the use of its cloud services –…
Talkdesk Machine Learning with AWS Contact Centre
Talkdesk broadens machine learning with Amazon Web Services Contact Centre Intelligence Talkdesk collaboration with AWS CCI boosts artificial intelligence integration…
Conn3ct secures Position on G-Cloud 12 Framework
Conn3ct have announced they have secured its space on the UK public sector procurement framework, G-Cloud. The London-based communications partner…
2021: The Year of the Omnichannel Cloud Contact Centre
2021: the year of the omnichannel cloud contact centre – Craig Farley, Head of Consulting, IPI As this unprecedented year…
The Role of Cloud Contact Centres in Covid-19 Recovery
The role of cloud contact centres in supporting Covid-19 recovery and driving SMB growth While many small and medium-sized businesses…
Foehn win Genesys EMEA Cloud Partner of the Year
Foehn win Genesys EMEA Cloud Partner of the Year at Genesys Partner Vision 2020 Genesys Celebrates the Success of its…