Enghouse Releases New Cloud-Based Call Accounting Platform
Enghouse Interactive Releases New Cloud-Based Call Accounting Platform for contact centres The release of Proteus Cloud helps facilitate customer migration…
– Cloud
Britannic Technologies Announces Partnership with Five9
Content Guru Wins at Computing Cloud Excellence Awards
Cox & Cox Platform For Growth With Cloud Contact Centre
Content Guru Becomes Google Cloud Contact Centre AI Partner
Zoom to Acquire Five9 Cloud Contact Centre Suite
Why Payment Data in the Cloud Means Risk and Complexity
Maintel & Avaya enable Telegraph Media Group Transition to Cloud
Cirrus Partners with Amillan to Provide Cloud Contact Centre
How IPI Assisted Co-op Business Services to the Cloud
How IPI assisted Co-op Business Services (CBS) contact centre move to the cloud and away from its on-premise solution. Customer…
JD Sports Unified communications with Maintel Cloud
JD Sports upgrades and future-proofs its instore European wide unified communications infrastructure with Maintel’s cloud-based telephony solution JD Sports Fashion plc, more commonly known as JD Sports,…
Content Guru Storm Solution Verified as Citrix Ready
Content Guru’s storm® solution Verified as Citrix® Ready Content Guru’s award-winning storm® cloud communications solution is Trusted to Enhance Citrix…
What’s Next for Contact Centres that Moved to Cloud?
What’s next for contact centres that moved to the cloud during the pandemic? The global pandemic has accelerated digital transformation…
Talkdesk Enters Next Decade Fueled by Innovation
Talkdesk Enters Next Decade Fueled by Innovation, Expanded International Presence, New Brand Cloud contact centre leader’s rebrand reflects global expansion,…
NICE inContact CXone Accelerates International Growth
NICE inContact CXone Accelerates International Growth: Tripling Sales and Adding a Record Number of New Customers Doubling in-region CXone resources…
Contact Centre Report: Cloud is Here. What’s Next?
Nearly Three-Quarters of Contact Centres That Moved to The Cloud Did So During the Pandemic. Here’s What They’re Expecting Next.…
Making the Move to Cloud in Contact Centres
Making the move to cloud in contact centres: 3 key questions to ask – As organisations look to future-proof customer…
Work-at-Home Agent Model Accelerate Cloud Migration
Work-at-home contact centre Agent Model to Accelerate Migration from On-premise to Cloud Application Solutions Frost & Sullivan’s recent analysis finds…
IPI adds PCI capability to IPI Contact Centre Cloud
IPI Cloud PCI offered on consumption basis to help contact centres satisfy PCI requirements cost-effectively IP Integration (IPI), the digital…