People’s Partnership Enhances Customer Experience with IPI

People’s Partnership enhances customer experience with IPI  – Provider of The People’s Pension moves to the…

Outdated Contact Centre Tech: 5 Red Flags to Watch for

If there’s one thing the last few years have taught us, it’s that technology evolves quickly—and…

Septeo, Software Publisher, Promotes Customer Excellence with Sabio Group

Sabio is entrusted with the contact centre migration project which will enable Septeo to offer exceptional…

Kärcher Netherlands Modernise Customer Experiences Through Vodafone storm®

Kärcher Netherlands to Modernise Customer Experiences Through Vodafone storm®   Kärcher Netherlands has selected Vodafone storm®…

Cardiff Schools Turn PSTN Switch-Off into Opportunity for Improved Teacher Agility

Cardiff Schools Turn PSTN Switch-Off into Opportunity for Improved Teacher Agility with Avaya Cloud Office UK’s…

Dutch Railways Move Contact Centre Operation to the Cloud

NICE have announced that NS (Dutch Railways), the principal railway operator in the Netherlands, has successfully…

How does a Cloud Contact Centre Improve Customer Retention?

Customer retention is the backbone of any successful business. Traditional customer service methods, such as manual…

Sabio Group Wins New Contact Centre Contract

Sabio Group Wins Contact Centre Contract with Swedish Energy Firm, Vattenfall, for Cloud Contact Centre Transformation…

Pluxee Serves Up Transformative Customer Experience with Cloud Migration

Pluxee Serves Up Transformative Customer Experience (CX) with Cloud Migration Powered by Sabio and Genesys for…

Fix Auto UK Selects Vodafone storm® for Personalised Interactions

Fix Auto UK Selects Vodafone storm® to Deliver Personalised & Efficient Interactions Content Guru have today…

The Importance of Moving from On-Premise to Cloud-Based Tech?

With more than 40,000 calls per month, long hold times, overwhelmed contact centre agents, and frustrated…

IPI Accredited as Avaya Experience Platform Cloud Specialist

IPI becomes the UK’s first client-facing Avaya partner to receive accreditation, which will help more organisations…

Benenden Health Transforms Member CX with Cloud Platform

Healthcare Mutual, Benenden Health, Transforms Member Experience with Cutting-Edge Cloud Platform Benenden Health, a not-for-profit healthcare…

Five9 Intelligent CX Platform on Google Cloud Marketplace

Five9 announces availability of Intelligent CX Platform on Google Cloud Marketplace Five9 solution gives customers the…

MSI Handles More Enquiries with Cloud-Based Contact Centre Solution

MSI Reproductive Choices handles 23% more enquiries with cloud-based contact centre solution from IPI -IPI implements…

Cirrus and DuoCall MSP Sign Contact Centre Solutions Partnership

Cirrus, a leading contact centre solutions supplier, has joined forces with DuoCall MSP, a renowned managed…

Case Study: ENGIE Completes Digital Transformation

ENGIE Completes its Digital Transformation towards the cloud – ENGIE now benefits from a seamless CX…

Cloud v On-Premise: Why it’s a Matter of Contact Centre Choice

Cloud v on-premise: why it’s a matter of contact centre choice – Enghouse explains to do’s…

Content Guru storm Named as a Chrome Enterprise Recommended Solution

Content Guru’s storm Named as a Chrome Enterprise Recommended Solution Content Guru, one of the world’s…

error: Content Protected