Content Guru Becomes Google Cloud Contact Centre AI Partner
Content Guru Becomes Official Google Cloud Contact Center AI Partner Leading cloud communication technology provider, Content Guru, has announced that…
– Cloud
Zoom to Acquire Five9 Cloud Contact Centre Suite
Why Payment Data in the Cloud Means Risk and Complexity
Maintel & Avaya enable Telegraph Media Group Transition to Cloud
Cirrus Partners with Amillan to Provide Cloud Contact Centre
How IPI Assisted Co-op Business Services to the Cloud
JD Sports Unified communications with Maintel Cloud
Content Guru’s storm® solution Verified as Citrix® Ready
What’s Next for Contact Centres that Moved to Cloud?
Talkdesk Enters Next Decade Fueled by Innovation
Talkdesk Enters Next Decade Fueled by Innovation, Expanded International Presence, New Brand Cloud contact centre leader’s rebrand reflects global expansion,…
NICE inContact CXone Accelerates International Growth
NICE inContact CXone Accelerates International Growth: Tripling Sales and Adding a Record Number of New Customers Doubling in-region CXone resources…
Contact Centre Report: Cloud is Here. What’s Next?
Nearly Three-Quarters of Contact Centres That Moved to The Cloud Did So During the Pandemic. Here’s What They’re Expecting Next.…
Making the Move to Cloud in Contact Centres
Making the move to cloud in contact centres: 3 key questions to ask – As organisations look to future-proof customer…
Work-at-Home Agent Model Accelerate Cloud Migration
Work-at-home contact centre Agent Model to Accelerate Migration from On-premise to Cloud Application Solutions Frost & Sullivan’s recent analysis finds…
IPI adds PCI capability to IPI Contact Centre Cloud
IPI Cloud PCI offered on consumption basis to help contact centres satisfy PCI requirements cost-effectively IP Integration (IPI), the digital…
Odigo Becomes Google Cloud Contact Centre AI Partner
After two years as a Google Cloud Technology Partner, Odigo, a global leader in Contact Centre as a Service (CCaaS)…
Calabrio Charts Record Growth as Demand for Cloud Tech Soars
Calabrio charts record year-on-year UK growth as demand for cloud contact centre technology soars during lockdown Digital transformation acceleration drives…
First the Traditional now the rise of the ‘Casual’ Contact Centre
The emergence of the ‘casual’ contact centre – Justin Hamilton-Martin, Enreach for Service Providers Alongside the market for traditional contact…
Daisy Corporate Select Cirrus for Cloud Contact Centre
Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Daisy Corporate Services to meet the growing…