Amazon Connect As Cloud Contact Centre Solution?
Why use Amazon Connect for your cloud contact centre solution? On-prem to cloud……… You’ve decided to trade in your old…
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So Why Should I Switch to the Cloud then?
Sentiment’s Role in Contact Centre Management
Customer Authentication in Contact Centres Without Complication
Quality Management in the Contact Centre: The Future is Hybrid!
Omningage Connect and Chatbots – doing more with a lot less
Bring on the Contact Centre Bots says Omningage!
The many faces of Customer Satisfaction in the contact centre
What about putting the ‘Omni’ Back in the Omnichannel?
Speaking Customer’s Language: Everyone Speaks English?
Speaking the customer’s language surely everyone speaks English – well don’t they? Despite Brexit and the pandemic, business still becomes…
OMNINGAGE Minimises Time & Maximises Cloud ROI
How OMNINGAGE will minimise your time to value and maximize your cloud ROI Beginnings As my colleague and friend, Daniel…
Addressing Contact Centre Agent Stress with Technology
addressing agent stress with well-designed technology – The contact centre agent is the lifeblood of any contact centre so what…
From Start-Up to Standard: How Omningage Emerged from the Cloud
From start-up to standard: How Omningage emerged from the cloud – Daniel Solomon (MD Omningage) A Scottish tale….. On May…