The Contact Centre is New Battleground for Post-Lockdown Sales
The contact centre is the new battleground for post-lockdown sales Consumers have been through a lot over the past 12…
– Articles
Empower your Contact Centre with Smarter approach to WEM
Predicting the Seven Future Trends for Contact Centres
The Changing Face of the Contact Centre Post Covid
Agility the Superpower For Contact Centres in 2021
Tech Trends for the Contact Centre Workplace During 2021
Whisper it Quietly: Customers Don’t Care about Omnichannel
PCI Pal Releases Cyber Security & Compliance Predictions for 2021
What’s Hot and What’s Not In Contact Centres 2021
Wave Goodbye to 2020: What’s in store for 2021?
Wave Goodbye to 2020: What’s in store for 2021? As we say farewell to 2020 there are plenty of positives…
2021: The Year Customer Service Becomes More Human
contact centres 2021: the year that customer service becomes more human Brian Atkinson, GM and VP EMEA, Five9 Remote working…
Top Performing Trends in the Contact Centre Industry
Top Performing Contact Centre Trends By Iain Banks, Group Vice President at TTEC EMEA This year, like no other, has…
Give Contact Centre Agents The Tools To Do the Job
Give contact centre agents the tools to do the Job and reap the rewards because motivation makes businesses successful It’s…
Don’t Put your Customers & Contact Centre On Hold
Don’t put your customers (and business) on hold – Brian Atkinson, GM and VP EMEA, Five9 All too often, brands…
Is your Contact Centre Ready for this Years Black Friday?
Is your contact centre ready for Black Friday? With great bargains comes the potential for a tremendous amount of chaos! …
Phoning Contact Centres has Replaced face-to-face
For two in five UK consumers, the telephone has replaced face-to-face interactions during the pandemic 41% of UK consumers say…
Look Forward Not Back: Future-Proof your Contact Centre
Look forward not back: 4 ways to future-proof your contact centre – Heightened customer expectations are here to stay and…
Desktops, Dashboards and Human Centred Design
Desktops, Dashboards and Human Centred Design – Why getting the user experience right will protect your investment in tech and…
Productivity: the new priority for your employee
Productivity: the new priority for your employee Nigel Dunn, Managing Director, Jabra EMEA North To thrive during change, businesses must…