Has Work From Home Lead To A Nation Of Slackers Watching Netflix?
So… did Work From Home Lead To A Nation Of Slackers Watching Netflix? In the early days of the pandemic…
– Articles
Research: Choosing Where You Work from Makes You Happier
FCA Highlights An Operational Resilience Problem
3 Ways to De-Stress Employees with Contact Centre Tech
Why Contact Centres Should Take Stress Seriously
Workforce Wellbeing – What Does it Mean & Why Does it Matter?
What Are the Biggest Obstacles Faced in Contact Centres?
The Future of the Contact Centre is Right Here Right Now
Contact Centre Trends: The Current State of Play
Is it the End of Cold Calling from Contact Centres?
Is it the end of the cold call? – PPI claims, home insulation, car accidents that never happened — the…
Why 2021 was the Catalyst for Change in Contact Centres
A year to build on: why 2021 was the catalyst for change in contact centres Marco Ndrecaj, Government Director of…
Contact Centre Operations: Keep it Simple, Keep it Human
Contact Centre Operations: Keep it Simple – Keep it Human Running a contact centre today is a tricky business but…
The Communications Trends that will Shape 2022
Infobip The communications trends that will shape 2022 James Stokes, Enterprise Team Lead UK & Ireland at Infobip discusses We…
Putting Your Contact Centre Staff First in 2022
Putting your contact centre staff first in 2022 – Craig Farley, Head of Consulting at IPI discusses It’s the people…
Why Agent Desktop Strategy is More Critical to CX Success
Why your contact centre Agent Desktop Strategy is becoming more and more Critical to CX Success We’ve seen this story…
Facing the New Perfect Storm. Stabilising your Digital Contact Centre
Facing the new perfect storm – Stabilising your digital contact centre – Having weathered the disruption of a global pandemic,…
3 Ways to Win the Contact Centre Technology Tug-of-War
3 ways to win the contact centre technology tug-of-war – In a digital-first era, how do organisations show customers they…
What Customers Want for Christmas from Contact Centres
What your customers (really) want for Christmas from contact centres – Rohan Newton Head Of Sales · SVL Business Solutions…
How to Stay on Top of Every Trend in your Contact Centre
How to stay on top of every trend in your contact centre (part 2) – In part 2 of his…