The Contact Centre As A Premium Sales Channel
Consumers willing to pay more for insurance if phone experience can match online Survey by ResponseTap reveals the potential of…
– Articles
Six Trends That are Transforming the Contact Centre
Maximising Contact Centre Tech To Provide Business Contingency
Making the Right Call: Contact Centres in the New Normal
Experimentation is holding back the Contact Centre Flood
Contact Centre Customer Experience and the financial sector
Is Your Contact Centre Listening to Vulnerable Customers?
Here’s What Always-On CX Looks Like in the New Normal
Multi & Omni Channel Contact Centres. What’s The Difference?
UK Workers Claim To Be More Productive At Home
UK workers claim to be more productive at home according to research conducted by Jabra – 56% of workers feel…
Is Remote Working the Way Forward for the Travel Industry?
Could Remote Working Point a Way Forward for the Travel Industry? Nino Reina, Business Development Manager at QStory Ltd Remote…
Contact Centres Establish New Normal of Home-Working
New research reveals how UK contact centres could establish a ‘new normal’ of home-working, with major benefits for employers and…
The Green Contact Centre – What it means and matters
Building a greener contact centre – What it means and why it matters today by Jeremy Payne, VP of Product…
Workforce Planning When There’s a Global Pandemic
Workforce Planning When There’s a Global Pandemic – Aspect partner, Call Design, shares insight regarding how to get the most…
Why now is the Time of the Contact Centre Chatbot
Why now is the time of the contact centre chatbot By Steve Murray, Solutions Director, IPI The effects of the…
Contact Centres after COVID-19 – No Longer Business As Usual
Contact Centres after Covid-19 – No Longer Business As Usual Edmund Ovington, VP Global Channel & Alliances at Unbabel The…
Homeworking During COVID-19: A New World of Work
Homeworking During COVID-19: A New World of Work Steve Mosser is Group CEO at Sensée So, amidst the chaos and…
COVID-19 – Rebuilding Business After the Pandemic
Rebuilding After the covid-19 Pandemic – Patrick Dennis is CEO at Aspect reflects on what businesses and contact centre should…
Managing Workforce Engagement During COVID-19
Managing workforce engagement during COVID-19 Craig Farley, Head of WEM Consultancy IPI Contact centres have seen numerous changes in response…