Real-Time Adherence – Help You Manage Your Workforce Remotely
Real-Time Adherence – A Key Ingredient To Help You Manage Your Workforce Remotely With Contact Centres all over the globe…
Articles
Manage Remote Contact Centre Agents During COVID-19
The Truth Behind Foreign Contact Centre Scams
Seasonal Demands Require Scalability and the Human Touch
Are phones a thing of the past for contact centres?
The customer contact revolution – new models
Puzzel’s Top 3 Predictions for Contact Centres in 2020
How to Build the Connected Council Contact Centre
Saving Christmas from the Contact Centre of Doom
Contact Centre Occupancy – Less is More
Contact centre occupancy – sometimes less is more By Scott Fulton, Training Manager at Content Guru According to a recent…
Human Automation In Contact Centres – What’s New?
The newest feature of Teleopti WFM is Self-Scheduling, and it is a perfect example of Human Automation It’s time to…
Why 2020 is set to change the contact centre forever
Why 2020 is set to change the contact centre forever As the IT industry is ever changing and evolving, predicting…
Mythbusters: Are Quality Assurance Teams all that Bad?
Mythbusters: Are Quality Assurance teams all that bad? SJ Thompson of EvaluAgent speaks to Lee Stark to dispell some of…
UK Supervisors Spend Half Working Day on Meetings & Admin
Supervisors in the UK spend more than half their working day on meetings and admin…leaving little time to manage performance…
Quality Assurance: Improve Perception & Achieve Great Results
Quality Assurance: How to improve the perception and achieve great result The perception of Quality Assurance is a struggle for…
Use of Profanity by Customers in Contact Centres Rising
Use of Profanity by Customers in the Contact Centre is On the Rise and That’s Bad for Business New CallMiner…
Cyber Security Month: How clean is your Contact Centre?
Cyber Security Month: How clean is your contact centre? – Cyber Security Month aims to teach ‘cyber hygiene’ tips to…
2 million Adults Don’t Know When To Call 999
More than 2 million adults don’t know when to call 999 – Adults call 999 twice in their lifetime BT…
What Contact Centres are using to Elevate Online CX
How Contact Centres are using Voice, Video and Cobrowse to Elevate Online Customer Experience The typical contact centre setup has…