Top Performing Trends in the Contact Centre Industry
Top Performing Contact Centre Trends By Iain Banks, Group Vice President at TTEC EMEA This year, like no other, has…
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Give Contact Centre Agents The Tools To Do the Job
Don’t Put your Customers & Contact Centre On Hold
Is your Contact Centre Ready for this Years Black Friday?
Phoning Contact Centres has Replaced face-to-face
Look Forward Not Back: Future-Proof your Contact Centre
Desktops, Dashboards and Human Centred Design
Productivity: the new priority for your employee
The Rise of the CRM in the Contact Centre Space
Contact Centres Supporting The Retail Shift Online
Success beyond voice: Contact centres supporting retail shift online As the nation continues to overcome the challenges presented by COVID-19,…
The Contact Centre As A Premium Sales Channel
Consumers willing to pay more for insurance if phone experience can match online Survey by ResponseTap reveals the potential of…
Six Trends That are Transforming the Contact Centre
Research from CCMA and Puzzel reveals six trends that are transforming the contact centre industry Six trends, that include the…
Maximising Contact Centre Tech To Provide Business Contingency
Maximising UC & Contact Centre Technology To Provide Business Contingency When a disaster recovery plan is put into action for…
Making the Right Call: Contact Centres in the New Normal
Making the Right Call: Contact Centres in the New Normal – Gary Williams, Director of Sales and Consultancy at Spitch,…
Experimentation is holding back the Contact Centre Flood
Dambusters: how experimentation is holding back the contact centre flood – Jil Maassen, Lead Strategy Consultant, Optimizely The loosening of…
Contact Centre Customer Experience and the financial sector
Contact Centre CX and the financial sector As customer experience continues to rise, in spite of COVID-19, the financial sector…
Is Your Contact Centre Listening to Vulnerable Customers?
is your contact centre listening to your vulnerable customers? Steve Murray, solutions director at IPI Covid-19 has had a resounding…
Here’s What Always-On CX Looks Like in the New Normal
Here’s What Always-On CX Looks Like in the New Normal in contact centres Neil Russell-Smith – Head of Marketing EMEA…
Multi & Omni Channel Contact Centres. What’s The Difference?
Multichannel, Omnichannel… How to tell the difference? The terms multichannel and omnichannel contact centres are readily banded around and most…