How the senior leaders of the water sector can learn from contact centre agents – Hannah…
Category: – Articles
Jabra Research: How Audio Volume Affects Performance & Office Vibe
Jabra’s research reveals how audio volume affects performance and office vibe • 71% of UK workers…
Signed, Sealed, Delivered – the Demise of Customer Experience
Signed, Sealed, Delivered – the Demise of Customer Experience in the contact centre. Jonathan Sharp, CEO,…
How DORA will Push Financial Firms to Enhance Operational Resilience
How DORA will Push Financial Firms to Enhance Operational Resilience – James Dodson, Sabio Group, discusses.…
DORA’s Knocking: Will Financial Services Organisations Weather the Storm?
DORA’s Knocking: Will Financial Services Organisations Weather the Storm? James Dodson,Sabio Group, discusses. As the winds…
Insurance CX: Data-Driven Communications is the Key
Insurance CX: Data-Driven Communications Key to Mitigating Financial Losses & Improving Customer Relationships within the contact…
The Voices people would like to hear when they call a Contact Centre
Taylor Swift and Margot Robbie named as the voices most Southampton people would like to hear…
Modern Phone Manners – is it Goodbye to Hello?
Modern phone manners – is it goodbye to hello in the contact centre? – Moneypenny provides…
Contact centre roles are adapting to market needs
Contact centre roles are adapting to market needs so says Hervé Leroux, Chief Marketing Officer at…
Transforming Retail: Interview with Tatum Bisley on AI and Industry Evolution
Transforming Retail: An Interview with Tatum Bisley on AI and Industry Evolution within the contact centre…
Is Your Salesforce CRM Stuck in a Rut?
These days, many organisations find themselves grappling with a common dilemma: is their Salesforce CRM still…
AI Stands to Benefit Contact Centre Agent Mental Health
Global Study of Contact Centre Leaders by Calabrio reveals How Artificial Intelligence May improve Call Centre…
Innovative Solutions to the Conundrum of Collecting Rents
Ahead of the curve: Innovative solutions to the conundrum of collecting rents With demand rising for…
Contact Centres in 2030: Where Humans and Machines Unite
Contact Centres in 2030: The AI Frontier – Where Humans and Machines Unite Kevin McGachy, Head…
AI-Powered Customer Service: Revolutionising the Support Experience
The evolution of customer service has transitioned from traditional contact centres to digital platforms. This shift…
The Future of Contact Centres: Navigating the Metaverse
The journey from call centres to today’s contact centres is like watching black-and-white TV turn into…
The Unseen Scale of Nuisance Communications
Quadient warns of unseen scale of nuisance communications, as email scams push total complaints up by…
Keeping up with Regulation: Ready to Report Tenant Satisfaction Measures?
Keeping up with regulation: Are you ready to report against the Tenant Satisfaction Measures Standard this…
How IPI Can Help Elevate Your Insurance Contact Centre
How IPI Can Help Elevate Your Insurance Contact Centre Join IPI for an insightful discussion featuring…