Corporate Culture Is More Than Time Spent At Water Cooler
Corporate Culture Is More Than Just Time Spent At The Water Cooler It’s now September 2022. This is the month…
– Articles
Will Higher Energy Bills Have An Impact On Where We Work?
The Globalisation of Contact Centres & Benefits Created
Brands Are Under Pressure to Differentiate via CX
Voice needs to be Part of Digital CX – Not the Legacy Annoyance
The Benefits of a Diverse Workforce in the Contact Centre
The Future is Omni-Channel in the Contact Centre
It’s all Change for Insurance Customer Experience in 2022
How do you Improve the Contact Centre Agent Experience?
3 Reasons your Contact Centre Agent’s Well-Being is Broken
3 Reasons your Contact Centre Agent’s Well-Being is Broken – Contact centre customer engagements tend to follow a set path…
The Future of Communication in the Contact Centre
The Future of Communication in the Contact Centre How to improve the customer and employee experience For contact centres around…
Achieving work-life balance in the hybrid contact centre
Achieving work-life balance in the hybrid contact centre Hybrid working has become the norm for contact centres across the UK.…
Digital Transformation Needs to Focus on more than just Digital
Why digital transformation needs to focus on more than just digital in the contact centre – Rick Kirkham, Founder and…
Can Employers Address The Cost Of Living Crisis?
Can Employers Address The Cost Of Living Crisis By Asking Employees To Stay At Home? The UK is facing a…
Contact Centres Need Flexibility To Handle All Unforeseen Circumstances
Contact Centres Need Flexibility To Handle All Unforeseen Circumstances – Even A National Rail Strike Throughout the Covid pandemic there…
Making Space for Contact Centre Agent Wellbeing
Making space for contact centre agent wellbeing – Melissa Cowdry Field Marketing Director – UKI – Odigo Contact centre agents…
Ways to Connect with Employees in World of Remote & Hybrid Work
Five ways to connect with employees in the world of remote and hybrid work Blend new technologies with tried and…
Addressing Contact Centre Agent Stress with Technology
addressing agent stress with well-designed technology – The contact centre agent is the lifeblood of any contact centre so what…
Poor Mental Health Costs Contact Centres Almost £1bn A Year
Poor mental health costs UK contact centres almost £1 billion each year – MaxContact is calling for rebalancing of mental…