5 ways to Aid compliance with The Consumer Duty
The dawning of a new regulation: 5 ways to aid compliance with The Consumer Duty The start of a new…
– Articles
What Elephants and Customer Experiences Have in Common
Your Customers Can’t Hear You. That’s Probably Not Good
Look After Your People & Customer Satisfaction Will Improve
Cost of Living Crisis Spur Rise in Customer Queries
53% of Contact Centre Agents Report Symptoms of Stress
Are Contact Centres Missing Out on Tasty Customer Data?
How to Turning the Unamazing into the Amazing
3 Contact Centre Trends that will Shape 2023
MaxContact – Contact Centre Predictions for 2023
So what can we expect in 2023? It’s likely to be another testing year economically, so what does that mean…
Sabio Aims to Empower Contact Centre Workforce
Sabio Group Aims to Empower the Global Contact Centre Workforce in New Campaign – Customer Service Advisors need powerful technology…
2023: A Brand New Challenge for Contact Centres
2023: A brand new challenge for the Contact Centre Industry – Rohan Newton of SVL looks at the year ahead…
Death of the Phone: 72% Online Companies Uncontactable
Death of the Phone: 72% of online companies in the UK are uncontactable by phone according to research by MaxContact…
Why You Need to Move your Contact Centre to the Cloud
Cloudy with an excellent opportunity of success: why you need to move your contact centre to the cloud Nicky Hjerpe,…
Holiday Shopping CX: Navigating Strikes & Supply Chain Issues
Holiday Shopping CX: Navigating Strikes & Supply Chain Issues Martin Taylor, Co-Founder and Deputy CEO, Content Guru More customers than…
Contact Centres Facing More NLP Challenges
Businesses facing more NLP challenges than expected in contact centres, reveals Odigo Natural Language Processing (NLP), a type of AI…
Scaling Contact Centre Services to Reduce Call Waiting Times
Scaling contact centre services to reduce the length of call waiting times – Nikhil Bhatia – Head of Growth UK…
How Well Do You Understand Customer Intent?
How well do you understand customer intent? How well do you actually know your customers when they contact your contact…
Low-Code the Solution Insurance Industry Been Looking For?
Is low-code the solution the insurance industry has been looking for? James Lawrence, Director of Insurance, Netcall McKinsey’s latest global…