Here’s What Always-On CX Looks Like in the New Normal
Here’s What Always-On CX Looks Like in the New Normal in contact centres Neil Russell-Smith – Head of Marketing EMEA…
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Multi & Omni Channel Contact Centres. What’s The Difference?
UK Workers Claim To Be More Productive At Home
Is Remote Working the Way Forward for the Travel Industry?
Contact Centres Establish New Normal of Home-Working
The Green Contact Centre – What it means and matters
Workforce Planning When There’s a Global Pandemic
Why now is the Time of the Contact Centre Chatbot
Contact Centres after COVID-19 – No Longer Business As Usual
Homeworking During COVID-19: A New World of Work
Homeworking During COVID-19: A New World of Work Steve Mosser is Group CEO at Sensée So, amidst the chaos and…
COVID-19 – Rebuilding Business After the Pandemic
Rebuilding After the covid-19 Pandemic – Patrick Dennis is CEO at Aspect reflects on what businesses and contact centre should…
Managing Workforce Engagement During COVID-19
Managing workforce engagement during COVID-19 Craig Farley, Head of WEM Consultancy IPI Contact centres have seen numerous changes in response…
Key Characteristics of Successful Virtual Assistants
Sabio Group, one of Europe’s leading independent customer experience and contact centre innovators, has highlighted what it sees as the…
Contact Centres Maintain Human Connections in Crisis
Contact Centres Maintain Human Connections in Times of Crisis In times of crisis, like right now, people are naturally anxious.…
Homeworking in the Contact Centre Industry During COVID-19
Homeworking in the contact centre industry: why balance will be key in future flexibility COVID-19 has even more businesses talking…
Real-Time Adherence – Help You Manage Your Workforce Remotely
Real-Time Adherence – A Key Ingredient To Help You Manage Your Workforce Remotely With Contact Centres all over the globe…
Manage Remote Contact Centre Agents During COVID-19
How To Manage Remote Contact Centre Agents During the COVID-19 Outbreak As the nation reacts to contain the virus, organisations…
The Truth Behind Foreign Contact Centre Scams
8 Scam Calls Every Second in the UK – The Truth Behind Foreign Call Centre Scams Overseas call centre scams…
Seasonal Demands Require Scalability and the Human Touch
When we talk about contact centre scalability, we tend to focus on the automation of the underlying technology. However, the…