Delivering Contact Centre Services Across Multi Platforms
CC33’s MD Paul Fletcher shares insights into the benefits of delivering services across multi platforms in contact centres. South Yorkshire…
– Articles
A Day in the Life of an Agent in the Contact Centre of the Future
Collaboration: Streamline Internal Comms and Boost CX
Hybrid Working Is Changing the Contact Centre Forever
What’s Stopping you from Achieving Simplicity in your Contact Centre?
Simplicity in Contact Centres Matters in Era of Complexity
Refashioning Working Practices the Financial Services Sector
Humans vs Robots: Who is the Winner in the Contact Centre?
Mapping the Full Customer Journey. Voice Matters
The Changing Face of the Contact Centre – Retail
In our recent webinar ‘The Changing Face of the Contact Centre – 1 Year On’, our panel of contact centre…
Is your Digital Nervous System Efficient, Effective and Fully Fit?
Is your digital nervous system efficient, effective and fully fit? Andrew White, CEO at Contexta360, tackles the obstacles along an…
Raise your profile! How to turn contact centre sceptics into fans
Raise your profile! How to turn contact centre sceptics into fans – Fed up of negative contact centre perceptions limiting…
What’s stopping you from becoming a Connected Enterprise?
What’s stopping you from becoming a Connected Enterprise? Ross Daniels at Calabrio outlines the obstacles and how to tackle them…
The Contact Centre Agent is a Brand Ambassador – Fact
The voice of a company – The contact centre agent as a brand ambassador and indispensable component in customer service…
Contact Centre Model: Cost Centre to Revenue Driver
Switching up the contact centre business model from cost centre to revenue driver Steve Nattress, Product Director, Enghouse Interactive Over…
The Return of the ‘Roaring Twenties’ – Capitalise on the boom
The return of the ‘Roaring Twenties’ – prepare to capitalise on the boom: With shops, pubs and restaurants re-opening their…
Top Three Characteristics of a Connected Enterprise
What does it mean to be a Connected Enterprise and does it really matter? Ross Daniels at Calabrio believes it’s…
Harnessing CCaaS and CRM Solutions: What’s the Missing Link?
Harnessing CCaaS and CRM solutions: What’s the missing link? – Richard Pinnington at Calabrio explores today’s complex contact centre ecosystem…
Majority of Businesses Now Using Office Collaboration Tool
Majority of UK businesses now using an office collaboration tool Enghouse Interactive survey reveals 57% of UK businesses are using…