AI Stands to Benefit Contact Centre Agent Mental Health

Global Study of Contact Centre Leaders by Calabrio reveals How Artificial Intelligence May improve Call Centre…

Innovative Solutions to the Conundrum of Collecting Rents

Ahead of the curve: Innovative solutions to the conundrum of collecting rents With demand rising for…

Contact Centres in 2030: Where Humans and Machines Unite

Contact Centres in 2030: The AI Frontier – Where Humans and Machines Unite Kevin McGachy, Head…

AI-Powered Customer Service: Revolutionising the Support Experience

The evolution of customer service has transitioned from traditional contact centres to digital platforms. This shift…

The Future of Contact Centres: Navigating the Metaverse

The journey from call centres to today’s contact centres is like watching black-and-white TV turn into…

The Unseen Scale of Nuisance Communications

Quadient warns of unseen scale of nuisance communications, as email scams push total complaints up by…

Keeping up with Regulation: Ready to Report Tenant Satisfaction Measures?

Keeping up with regulation: Are you ready to report against the Tenant Satisfaction Measures Standard this…

How IPI Can Help Elevate Your Insurance Contact Centre

How IPI Can Help Elevate Your Insurance Contact Centre Join IPI for an insightful discussion featuring…

Why is Omni-Channel Customer Service so Important?

Customer Service is king. With 80% of consumers more likely to buy from brands that offer…

Understanding Customers & Recognising Vulnerability in Contact Centres

The continued cost of living crisis is expected to affect consumers over the course of the…

What Will The Customer Service Partner Of The Future Look Like?

What is the future for customer service outsourcing? Sensée has certainly shaken things up in the…

Automation is Shaping the Future of Contact Centres

Automation is shaping the future of the contact centre – new research from Cavell reveals Respondents…

Four Tactical Tech ‘Wins’ Now Within Reach For UK Insurers

Four tactical tech ‘wins’ now within reach for UK insurers – Nicky Hjerpe, Head of Product…

The Importance of Moving from On-Premise to Cloud-Based Tech?

With more than 40,000 calls per month, long hold times, overwhelmed contact centre agents, and frustrated…

Keep Up With CX Expectations: Meeting the High Bar Set By Retailers

Keep Up With CX Expectations: Meeting the High Bar Set By Retailers – Martin Taylor, Co-Founder…

The Agent of the Future: Evolving Careers in Contact Centres

Although it’s sometimes portrayed as a thankless slog, there’s no doubt that the job of a…

Using tech for good: Building trust in customer communications

Using tech for good: Building trust in customer communications – Martin Brown, CCO at customer service…

How AI is Reshaping Customer Interactions in Contact Centres

Integrated automation: How AI is reshaping customer interactions in contact centres By embracing AI customer service…

Why Customer Experience Matters and How to Improve It?

Why Customer Experience Matters and How to Improve It? Customer experience, or CX, can be defined…

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