Distinctions All Round for BGL Contact Centre Apprentices
Distinctions all round for BGL apprentices with Six apprentices achieved the highest possible grade for their Customer Service Apprenticeship at…
– Customer Service
1 in 5 Customers Think Online Customer Service is Poor
CallCare – How 2020 Has Impacted On Customer Behaviour
Changing Customer Behaviour Impacts the Contact Centre
Will HMRC Improve Under New DG of Customer Service?
Choosing Customer Service Channels for your Contact Centre
2021 Will Be The Year of CX in the Contact Centre
New Research Reveals Impact of Poor Customer Service
White Papers & Guides: The Power of Emotion in Customer Service
Alphabet wins Customer Service Excellence Award
Alphabet wins ‘Customer Service Excellence’ at Car Finance Awards 2020 Leasing and mobility specialist, Alphabet (GB) Limited, is today celebrating…
Turn Customers into Fans with help from a CX Rockstar
Turn Customers into Fans with help from a CX Rockstar The pandemic has changed how contact centres operate. Agents working…
The Human Touch: Customer Service in the time of COVID
The human touch: customer service in the time of COVID Martin Taylor, Deputy CEO and Co-Founder of Content Guru Customer…
What Came First COVID-19 or Poor Customer Service?
What came first COVID-19 or poor customer service? Just like the chicken or egg conundrum the same could apply to…
Contact Centre Reach Out to Customers hit by COVID
Sigma Financial Group’s Contact centre staff Reach:Out to energy customers hit by Covid storm An outsourcing firm which provides customer…
Brits Frustrated at Long Waiting Times at Contact Centres
Left on hold – Two-thirds of Brits frustrated at long customer service waiting times at contact centres, Maintel research reveals…
Implement a Preventative Customer Engagement Strategy
How to implement a ‘preventative’ customer engagement strategy in your contact centre There is a tendency in business, regardless of…
Mastering the Art of cost-saving in Customer Service
Mastering the art of cost-saving in customer service – As lockdown continues to ease, it pays to keep an eye…
How Voice Analytics Can Improve Your Customer Service
How voice analytics can improve your customer service – How to turn negative emotions into a positive conversation with CX.…
Travel Bookings Rise Contact Centres Need to Provide The Best CX
Travel Bookings On The Up, Contact Centres Need to Provide The Best CX according to Nino Reina, Business Development Manager,…