Customer Service is more than just a job, it’s a career
Customer service is more than just a job, it’s a career – The new culture requirements for the evolution of…
– Customer Service/Experience
How to create the total customer package? Total experience
8 Steps To CX Transformation in 2023
Customer Experience Trends & Omnichannel Communications for 2023
Customer Service: The Secrets of Closed Loop Engagements
Infobip Research Shows Rising Dominance of Chat Apps
Half of Enquires to Travel Companies Fail to get a Response
Qualtrics Announces Consumer Trends That Will Shape 2023
Rethinking Customer Service in the Contact Centre
The Most Difficult Customer Support Challenges
The Most Difficult Customer Support Challenges – Customer support is vital across most businesses and sectors. And while it’s often…
Vulnerable Customers Struggling to Access Contact Centres
Almost 90% of vulnerable customers are struggling to access contact centre customer support services MaxContact has today revealed the challenges faced…
National Customer Service Week: London UK’s biggest Complainers
National Customer Service Week: Londoners named UK’s biggest complainers Londoners are more likely to contact a contact centre / customer…
Poor Customer Service Impacting Utility Sector’s Reputation
Poor customer service is impacting utility sector’s reputation, research finds The utilities sector has the worst reputation for customer service,…
Empathising with your Contact Centre Customers in Difficult Times
Empathising with your contact centre customers in difficult times – How businesses can deliver sensitive customer service Gary Bennett, VP…
ContactBabel Launch UK CX Decision Makers’ Guide 22-23
Sabio Group and ContactBabel Launch UK CX Decision Makers’ Guide 22-23 » The annual report studies the CX strategy, performance,…
Can Automation Finally Change the Image of Contact Centres?
Can automation finally change the image of contact centres? Employers who look after their employees perform better. But, for too…
The Future State of Customer Experience in Contact Centres
The Future State of Customer Experience in Contact Centres – Unpacking the Virtual Think Tank Frost & Sullivan recently partnered…
Short Waiting Times More Important Than Choice of Channels
Customer Service: short waiting times more important than choice of channels in contact centres according to FM Outsource Short waiting…
The 5 Principles of Good, Sorry Great, Customer Service
The 5 Principles of Good, sorry great, Customer Service in your contact centre. As customer experience management tops the business…