Customer Service is more than just a job, it’s a career
Customer service is more than just a job, it’s a career – The new culture requirements for the evolution of…
Customer service is more than just a job, it’s a career – The new culture requirements for the evolution of…
The Most Difficult Customer Support Challenges – Customer support is vital across most businesses and sectors. And while it’s often…
Almost 90% of vulnerable customers are struggling to access contact centre customer support services MaxContact has today revealed the challenges faced…
National Customer Service Week: Londoners named UK’s biggest complainers Londoners are more likely to contact a contact centre / customer…
Poor customer service is impacting utility sector’s reputation, research finds The utilities sector has the worst reputation for customer service,…
Empathising with your contact centre customers in difficult times – How businesses can deliver sensitive customer service Gary Bennett, VP…
Sabio Group and ContactBabel Launch UK CX Decision Makers’ Guide 22-23 » The annual report studies the CX strategy, performance,…
Can automation finally change the image of contact centres? Employers who look after their employees perform better. But, for too…
The Future State of Customer Experience in Contact Centres – Unpacking the Virtual Think Tank Frost & Sullivan recently partnered…
Customer Service: short waiting times more important than choice of channels in contact centres according to FM Outsource Short waiting…
The 5 Principles of Good, sorry great, Customer Service in your contact centre. As customer experience management tops the business…