Customer Data: Best Weapon in Customer Satisfaction Battle
Customer data: businesses’ best weapon in the never-ending customer satisfaction battle in the contact centre Customer satisfaction as a differentiator…
– Customer Service
COVID19: Challenges and Way Forward for Customer Service
White Lies That Leave UK Companies in the Dark about CX
Most Companies Don’t Know What Customers Think
Customer Experience and why it Matters in your Contact Centre
Customer Satisfaction Is Important in fact Very Important
Birmingham Council selects Agilisys for Customer Engagement
Open Talent and The Changing Delivery Model For CX
CX Pros Believe AI Will Provide Better Contact Centre Experience
Contact Centre Complaints. Getting Worse or Better?
Contact Centre Customer Complaints Contact centres have always held an important role for businesses and their customers. However, since the…
Distinctions All Round for BGL Contact Centre Apprentices
Distinctions all round for BGL apprentices with Six apprentices achieved the highest possible grade for their Customer Service Apprenticeship at…
1 in 5 Customers Think Online Customer Service is Poor
1 in 5 customers think online customer service is poor or unhelpful – As part of FM Outsource’s in-depth analysis…
CallCare – How 2020 Has Impacted On Customer Behaviour
Over the last year businesses big and small have had to continually adapt to a ‘new normal’ as restrictions and…
Changing Customer Behaviour Impacts the Contact Centre
Noble Systems Corporation recently conducted a contact centre market survey to explore changes in customer behaviours in the past year…
Will HMRC Improve Under New DG of Customer Service?
Will HMRC’s new DG of Customer Service embrace innovative tools available to support her staff to cope with their annual…
Choosing Customer Service Channels for your Contact Centre
Choosing the right customer service channels for your contact centre There are many channels you can use to serve and…
2021 Will Be The Year of CX in the Contact Centre
2021 The year of the customer experience in the contact centre where technology will intertwine as businesses vow to conquer…
New Research Reveals Impact of Poor Customer Service
New research reveals impact of poor customer service – Five9 study of over 1,000 consumers sheds light on CX trends…
White Papers & Guides: The Power of Emotion in Customer Service
Contact Centre White Papers & Guides – The Power of Emotion in Customer Service from Business Systems & NICE inContact…