ContactBabel Launch UK CX Decision Makers’ Guide 22-23
Sabio Group and ContactBabel Launch UK CX Decision Makers’ Guide 22-23 » The annual report studies the CX strategy, performance,…
– Customer Service/Experience
Can Automation Finally Change the Image of Contact Centres?
The Future State of Customer Experience in Contact Centres
Short Waiting Times More Important Than Choice of Channels
The 5 Principles of Good, Sorry Great, Customer Service
KPIs or CX: Redefining Contact Centre Success’
The Most Difficult Customer Support Challenges
Customer Service has Power to Make or Break Reputation
Over a Third of Customer Enquiries to UK’s Airlines go Unanswered
Yorkshire Accent Best for Customer Service, Survey Reveals
The Yorkshire accent is the best UK accent for customer service in contact centres, according to new research The survey…
Delivery Companies Must Respond to Complaints
Delivery companies must respond to complaints effectively to maintain customer satisfaction Jonny Campbell commented: “Customers across the UK are criticising…
5 Steps to Improve Your Customer Services Accessibility
5 steps to improve your customer services accessibility or how to create an accessible-for-all customer contact centre operations – Rick…
So Why is Inbound Customer Service So Important?
So why is Inbound Customer Service So Important to contact centres? FM Outsource highlights the many benefits Customer satisfaction is…
Best Practices for Building a Customer Experience Team
Best Practices for Building a Customer Experience Team –Discover real-world advice for building a customer experience team structure — and…
Onto Partner Business Systems to Transform their CX
Electric car subscription service Onto partners with Business Systems to transform the customer experience The partnership will improve contact centre…
Key CX Challenges in Travel Sector – and How to Solve them
Key CX challenges in the travel sector – and how to solve them -Rick Kirkham, Founder and Managing Director, Customer…
Worst Customer Service on Record – Energy Companies
Worst customer service on record from energy companies contact centres , says Citizens Advice Energy companies’ customer service standards have…
3 in 4 Consumers Walk away if Customer Service is Poor
“Tired of waiting” – Three in four consumers ready to walk away if customer service is poor Enghouse Interactive Survey…
So what has the smartphone ever done for customer service?
So what has the smartphone ever done for customer service? Tim Pickard, Chief Marketing Officer, Sabio Group Earlier this year,…