Implement a Preventative Customer Engagement Strategy
How to implement a ‘preventative’ customer engagement strategy in your contact centre There is a tendency in business, regardless of…
– Customer Service
Mastering the Art of cost-saving in Customer Service
How Voice Analytics Can Improve Your Customer Service
Travel Bookings Rise Contact Centres Need to Provide The Best CX
Customer Trust is Built by Delivering On Promises – FACT
The Power of Customer Service in Influencing Loyalty
Blog: The Starbucks Effect in Customer Service
Not Thanking Your Customers Risks Losing Them
80% Leaders Consider RPA Important to Improving CX
Is Tech Holding You Back from Delivering Exceptional CX?
Is technology holding you back from delivering exceptional customer service? 5 ways to buck the trend Don’t let technology come…
Robotic Staff is Tainting Customer Satisfaction
Robotic Staff Service is Tainting Customer Satisfaction for UK Businesses – 91% of people say that they regularly experience situations…
Are Consumers Ready for Automated Customer Service?
CGS Survey Reveals a Blend of Automation and Human Interaction Will Drive Meaningful Connections Between Customers and Brands Over 70%…
Insurers Neglecting Customer Service on Digital Channels
Insurers neglecting customer service on digital channels, Eptica finds Poor performance and focus on social media damages trust and risks…
Consumers of All Ages Want Responsive Customer Service
New YouGov Research Shows Consumers of All Ages Want Responsive Customer Service and Data Security from contact centres Nearly two-thirds…
Utilities Customer Satisfaction Firmly On Hold in 2019
New Report from TTi Research Reveals Utilities Customer Satisfaction is firmly ‘On Hold’ in 2019 – Main bugbear? Contact through…
Poor CX Prevents Citizens accessing Vital Information
Poor customer service prevents UK citizens accessing vital information from councils Over a third (37%) of UK citizens have been…
Bringing Customer Service Into The Digital Age
Bringing Customer Service Into The Digital Age Jeremy Payne, VP of Product Marketing, Enghouse Interactive When organisations embark on the…
Putting the Pride Back in Customer Service – Sion Lewis, LogMeIn
Putting the pride back in customer service Sion Lewis, VP of EMEA at LogMeIn, considers why there needs to be…
Companies Face Boycotts For Slow Customer Service
Research reveals over half (56%) of Brits would stop shopping with a brand if they experienced slow customer service. That…