| Date/Time | Event |
|---|---|
| 24/07/2019 9:30 am - 12:30 pm | CCMA Member Visit to Metro Bank |
| 24/07/2019 9:30 am - 12:30 pm | CCMA Member Visit to Metro Bank Contact Centre |
| 08/08/2019 9:30 am - 1:00 pm | CCMA Member Event to Hermes Contact Centre, Leeds |
| 25/09/2019 All Day | Winning With Complaint Handling Conference |
| 07/10/2019 - 10/10/2019 All Day | Customer Contact Week Europe 2019 |
| 17/10/2019 9:30 am - 1:00 pm | CCMA Member Event to Dyson contact centre |
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