| Date/Time | Event |
|---|---|
| 26/03/2019 12:00 am - 4:30 pm | The Planner’s Introduction to Resource Planning |
| 27/03/2019 - 28/03/2019 All Day | Call & Contact Centre Expo |
| 28/03/2019 All Day | Service Design and Customer Journey Mapping Masterclass |
| 03/04/2019 - 04/04/2019 All Day | IP Expo Manchester |
| 04/04/2019 All Day | Operational Coaching Skills and Techniques |
| 08/04/2019 - 09/04/2019 All Day | Customer Strategy & Planning Conference 2019 |
| 09/04/2019 All Day | Customer Contact Innovations Awards 2019 |
| 24/04/2019 All Day | Sabio - DISRUPT CX 2019 |
| 29/04/2019 - 30/04/2019 All Day | Call Centre & Customer Services Summit 2019 |
| 09/05/2019 9:30 am - 1:00 pm | CCMA Member Visit to Booking.com |
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