| Date/Time | Event |
|---|---|
| 06/06/2019 All Day | Talkdesk CX Tour |
| 20/06/2019 9:30 am - 1:00 pm | CCMA Member Visit to Team Knowhow |
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- May 23, 2019 | Data is everything in the new era of customer service
- May 22, 2019 | Outsource Recognised for Outstanding Customer Service
- May 22, 2019 | WFO Can Help Contact Centres with Conduct Risk
- May 22, 2019 | Vericall To Create 200 Contact Centre Jobs in Fife
- May 21, 2019 | trivago books Talkdesk to optimise contact centre
- May 21, 2019 | European Contact Centre & Customer Service Awards
- May 21, 2019 | Arvato Secures Contact Centre Contract Extension
- May 21, 2019 | 8×8 Introduces Service Management for Contact Centres
- May 20, 2019 | The Power of AI to Reduce Contact Centre Costs
- May 20, 2019 | How to Personalise the Customer Experience
- May 20, 2019 | One year On from GDPR but what have we learnt?
- May 15, 2019 | Does On-Screen Clutter Hinder Good Customer Service?
- May 15, 2019 | 14% of Contact Centres Confident to Meet CX
- May 15, 2019 | Noetica Granted U.S. Patent for Live Person Detection
- May 15, 2019 | Private Sector Dominates Outsourcing
- May 15, 2019 | Content Guru Showing the Way to Better Engagement