Unisys Wins Two Gold Awards for Customer Experience Excellence
Unisys wins Two Gold Awards for Customer Experience Excellence – The company was honored for the Pan-European Contact…
Calabrio – The State of the Contact Centre
National Contact Centre Day: How AI is Changing the Contact Centre Profession
4th March marks the first ever National Contact Centre Day, championed by the Contact Centre Management Association to…
National Contact Centre Day: ‘Contact Centre as a Career’
National Contact Centre Day: ‘Contact Centre as a Career’ – Tim van Oerle, Chief Operating Officer at AnywhereNow…
Why Asynchronous Communication Channels Are Redefining Customer Engagement
Why Asynchronous Communication Channels Are Redefining Customer Engagement Customer expectations around communication with businesses have fundamentally changed. Speed…
Jabra ClearSpeech
Toolden Deploys AI-Powered Customer Service with Route 101
Toolden Deploys AI-Powered Customer Service with Route 101 – UK based online retailer Toolden improves customer service efficiency by 70% with Zendesk optimisation and…
Sabio Group In Record-Breaking Google Cloud Deployment
AI Revolution Hits European Insurance: Sabio Group In Record-Breaking Google Cloud Deployment Spanish insurer IMA Iberica leapfrogs industry…
Who Leads in Customer Service Excellence?
UK consumers now wait over three minutes on average to speak to a contact centre agent a study…
MaxContact Highlights ‘Perception Gap’ Between Stable KPIs & Rising Customer Frustration
UK contact centres may be delivering almost identical inbound performance year-on-year, but customer patience is deteriorating rapidly. MaxContact…
Moneypenny Contact Centre Marks 180 Million Conversations
Moneypenny Contact Centre Marks 180 Million Conversations and Counting Moneypenny has reached a major milestone, having now handled…
Noetica Brings Visual Data Segmentation to Contact Centres
Noetica Brings Visual Data Segmentation to Contact Centres and Earns National Technology Award Recognition Noetica have announced that its…
Thousands Come Together to Celebrate National Contact Centre Day
The UK’s contact centre industry celebrated its first National Contact Centre Day yesterday, 4 March, with thousands of…
MaxContact Highlights ‘Perception Gap’ Between Stable KPIs & Rising Customer Frustration
UK contact centres may be delivering almost identical inbound performance year-on-year, but customer patience is deteriorating rapidly. MaxContact…