npower Contact Centre Takes Children in Need Donations
Hull’s npower contact centre chosen to take donations for Children in Need npower’s contact centre in Hull is delighted to…
Articles
Mythbusters: Are Quality Assurance Teams all that Bad?
Mythbusters: Are Quality Assurance teams all that bad? SJ Thompson of EvaluAgent speaks to Lee Stark to dispell some of…
Case Studies
Moneypenny Moves to the Digital Contact Centre
Moneypenny Moves to a Digital Contact Centre – Jabra Engage 50 and Twillo Flex takes customer service at Moneypenny to…
Contact Centre Tips
How Contact Centres Can Prepare For A Brexit Blitz
How Contact Centres Can Prepare For A Brexit Blitz – Jeremy Payne Enghouse Interactive looks at how contact centres should…
Customer Experience
The New Era of Customer Experience Intelligence
Teleopti, a Calabrio company, shares a 5-point plan for the new era of Customer Experience Intelligence CX has also totally…
Events
EvaluAgent Webinar: The Big Problem with Customer Surveys
Evaluagent Webinar: Customer Surveys – The big problem (and one or two others) with relying on customer surveys and how…
PCI/DSS – GDPR
Payment Security Report Shows Drop in PCI DSS Compliance
Verizon’s 2019 Payment Security Report shows drop in PCI DSS compliance Eckoh says achieving and maintaining compliance can be simpler…
Recruitment
Sky To Create 500 Jobs at Leeds Contact Centre
Sky have announced the creation of 500 new jobs at their Leeds contact centre to meet customer demand Sky, Europe’s…
Social Media/Digital/AI
5 Questions to Ask Before Putting AI into Practice
Despite the power of Artificial Intelligence to transform the customer experience, many AI projects fail at the first hurdle. Henry…
Awards
4net Technologies scoops Avaya Partnership Award
Avaya names 4net Enterprise Cloud Partner of the Year at Dubai ceremony 4net Technologies has been named Avaya’s 2019 International…
Cloud
Foehn Gives Public Sector Access to Cloud Solutions
Foehn’s listing on ‘Network Services 2’ gives public sector access to complete cloud communications solutions With the addition of RM3808…
Customer Service
Is Tech Holding You Back from Delivering Exceptional CX?
Is technology holding you back from delivering exceptional customer service? 5 ways to buck the trend Don’t let technology come…
Downloads
Enhancing Quality & ROI with Contact Centre Gamification
Noble Systems Download: Enhancing Quality & ROI with Gamification + Speech Analytics within the contact centre The narrative around measuring…
Outsource
Huawei Chooses Teleperformance as Outsource Partner
Huawei has chosen Teleperformance to manage their UK customer service and technical support through Teleperfomances’s Bristol contact centre Teleperformance has…
Products
Semafone Empowers Payments Within Contact Centres
Semafones Intelligence+ empowers contact centres with actionable payment transaction analytics New offering provides the value of insight with access to…
Reports
Poor Data Security have Serious Consequences
Global research shows poor data security practices have serious consequences for businesses worldwide PCI Pal research finds a significant change…
WhitePapers
Delivering Customer Service in the Digital Age
Enghouse Interactive White paper – Delivering Customer Service to contact centres in the Digital Age To explore the impact of…