Noble Systems to Host 2019 SNUG Conference
Noble Systems, global leader in omnichannel contact centre technology solutions, will host its 2019 Select Noble Users Group (SNUG) Conference…
Articles
What are the 5 Top Contact Centre Trends of 2019?
The 5 Top Contact Centre Trends in 2019 Todd Carthothers, VP of Sales & Marketing from CounterPath The contact centre…
Case Studies
Western Union Customer Journey Transformation
Western Union’s Customer Journey Digital Transformation Fueled by NICE – Innovative NICE Nexidia Customer Journey Optimisation provides powerful analytics to…
Contact Centre Tips
5 Reasons for Intraday Scheduling in Contact Centres
Keep calm and carry on: 5 Reasons for Intraday Scheduling in Contact Centres The latest WFM solutions with real-time management…
Customer Experience
3 Steps from WFM to WFO for Exceptional Customer Service
What’s next for WFM? 3 Steps from WFM to WFO for exceptional customer service It’s time to transition from Workforce…
Events
Noble Systems to Host 2019 SNUG Conference
Noble Systems, global leader in omnichannel contact centre technology solutions, will host its 2019 Select Noble Users Group (SNUG) Conference…
PCI/DSS – GDPR
GDPR – 3 Steps to Contact Centre Compliance
What happens next? 3 Steps to contact centre compliance Rob Crutchington at Encoded looks at the impact of GDPR on…
Recruitment
Ascensos Improve Young People’s Job Prospects
Ascensos partners with DWP to improve job prospects of Isle of Wight’s young people A programme designed to improve the…
Social Media/Digital/AI
AI: The Next Evolution of the Personal Touch
AI: The next evolution of the personal touch Sandra Schroeter, International Head, Customer Engagement Technologies, LogMeIn Artificial intelligence has gone…
Awards
ECCCSAs Finalists announced for Largest Contact Centre Awards
ECCCSAs 2019 Finalists announced as tickets for the largest contact centre industry Awards Evening go on sale – Finalists include…
Cloud
Atos & NICE Partner – Cloud Adoption for Contact Centre Agents
Atos and NICE inContact Announce Partnership to Fuel Cloud Adoption for Hundreds of Thousands of Contact Centre Agents – Atos…
Customer Service
Poor Customer Service Prevents Citizens accessing Vital Information
Poor customer service prevents UK citizens accessing vital information from councils Over a third (37%) of UK citizens have been…
Downloads
Download: 2019-20 UK CX Decision-Makers’ Guide
The 2019-20 UK CX Decision-Makers’ Guide “The 2019-20 UK Customer Experience Decision-Makers’ Guide”, based on surveys with 233 UK organisations…
Outsource
VeriCall Announce 118 118 Outsource Contract Win
VeriCall Receives Ministerial Seal of Approval As They Announce 118 118 Contract Win The Scottish Government’s Minister for Trade, Investment…
Products
Noble Gamification Mobile – Product of the Year
Noble Gamification Mobile Named a 2019 Product of the Year Noble Systems is Recognised for Exceptional Innovations in Customer Contact…
Reports
Take Part in UK Contact Centre Decision-Makers Guide
Take Part in The UK Contact Centre Decision-Makers’ Guide compiled and researched by ContactBabel With insights built on hard data,…
WhitePapers
Employees Ready to be Empowered by Automation Tech
75% of responses indicate employees believe Robotic Process Automation will improve their performance, reduce errors, grow sales and increase customer…