How to Test AI Technology in your Contact Centre
How to test AI technology in your contact centre – Henry Jinman from EBI.AI looks at the challenges of running…
Articles
Outdated Contact Centre Tech Holding Businesses Back
Stuck on hold – Outdated contact centre tech is holding businesses back Guy Tweedale, Regional VP, Rocket Software discusses A…
Case Studies
Gant Travel Improves Contact Centre Performance
Gant Travel Improves Contact Centre Performance with NICE inContact CXone – NICE inContact CXone enables provider of corporate travel services…
Contact Centre Tips
7 Steps to Contact Centre Agent Happiness
7 Steps to CSR happiness Employee attrition can contribute to increased operating costs. Tommy Palomäki at Teleopti explains why it…
Customer Experience
Hyper Personalisation Transforms Customer Experience
Hyper personalisation transforms the customer experience – Contact centres failing to provide a hyper personalised experience for its customers will…
Events
Puzzel Contact Centre Conference: Get Connected 2019
Puzzel Contact Centre Conference 2019 – Get Connected Welcome to the Hybrid Workforce – humans and technology working together Speakers…
PCI/DSS – GDPR
UK Business Struggling With GDPR Data Requests
UK Businesses Struggling to cope with spike in with GDPR Data Requests new research from business process outsourcer Parseq reveals….
Recruitment
Jabra Appointment Lee Davis to Drive Channel Strategy
Jabra announces appointment of Lee Davis to drive its enhanced channel strategy – UC channel expert Lee Davis brings two…
Social Media/Digital/AI
How to Test AI Technology in your Contact Centre
How to test AI technology in your contact centre – Henry Jinman from EBI.AI looks at the challenges of running…
Awards
Entries Invited for Contact Centre Network NI Awards
Entries invited for the 2019 Contact Centre Network NI Awards – Entries are being sought from amongst the thousands of…
Cloud
Foehn Achieves G-Cloud 11 Approval Across Product Suite
Foehn achieves G-Cloud 11 approval across full product suite The government’s Crown Commercial Services has confirmed that Foehn is approved…
Customer Service
Putting the Pride Back in Customer Service – Sion Lewis, LogMeIn
Putting the pride back in customer service Sion Lewis, VP of EMEA at LogMeIn, considers why there needs to be…
Downloads
Download: 2019-20 UK CX Decision-Makers’ Guide
The 2019-20 UK CX Decision-Makers’ Guide “The 2019-20 UK Customer Experience Decision-Makers’ Guide”, based on surveys with 233 UK organisations…
Outsource
Ant Marketing To Open New Sheffield Contact Centre
Ant Marketing announce the opening of an additional contact centre in Sheffield employing 80 new staff. Following a new client…
Products
Vauxhall launches Apple Business Chat with IMImobile
Vauxhall launches Apple Business Chat with IMImobile – Car manufacturer to use Apple Business Chat to provide customer support and…
Reports
Download: 2019-20 UK CX Decision-Makers’ Guide
The 2019-20 UK CX Decision-Makers’ Guide “The 2019-20 UK Customer Experience Decision-Makers’ Guide”, based on surveys with 233 UK organisations…
WhitePapers
Employees Ready to be Empowered by Automation Tech
75% of responses indicate employees believe Robotic Process Automation will improve their performance, reduce errors, grow sales and increase customer…