Contact Centre Performance Management
The #1 Thing Your Contact Centre Performance Management Programme Is Missing Stella Connect by Medallia reveals Contact centre performance management…
Articles
What Customers Want for Christmas from Contact Centres
What your customers (really) want for Christmas from contact centres – Rohan Newton Head Of Sales · SVL Business Solutions…
Case Studies
NICE Drives CX Transformation for Globe Telecom
NICE helps shape CX strategy, delivers nearly $1.8 million in annual benefits through efficient management of Globe’s WFM Operational contact…
Contact Centre Tips
Contact Centre Performance Management
The #1 Thing Your Contact Centre Performance Management Programme Is Missing Stella Connect by Medallia reveals Contact centre performance management…
COVID-19
Living the Hybrid Life in the Contact Centre – 2021
Living the Hybrid Life in the Contact Centre – 2021 – Debbie Bicker, Business Development Manager at SVL, explains What…
Events
Contact Centre Webinar: The Future of Customer Experience
Heineken and ContactBabel join Enghouse in webinar glimpsing into the future of customer experience CX specialists are invited to join…
PCI/DSS – GDPR
PCI Pal Removes PCI Compliance Worry from Chill Insurance
Chill Out, Relax, Take It Easy: PCI Pal® removes the PCI compliance worry from Chill Insurance at their contact centre…
Recruitment
Contact Centres Could Be Heading for Own HGV Driver Crisis
Why the contact centre industry could be heading for its own HGV driver crisis – Ben Booth, CEO of MaxContact,…
Social Media/Digital/AI
How Generation Z Employees Will Ultimatly Save the World
How Generation Z employees will save the world As life returns to normal, now is the perfect opportunity for employers…
Training
The Ultimate Contact Centre Training Guide – Download NOW
The ultimate contact centre training guide -72% of contact centre agents say they need better training to do their jobs…
Awards
Sabio Named Genesys Partner of the Year at PartnerFest
Sabio Named Genesys’ Partner of the Year at PartnerFest EMEA 2021 Sabio Group, the digital CX transformation specialist, has been named Genesys’…
Cloud
Enghouse Releases New Cloud-Based Call Accounting Platform
Enghouse Interactive Releases New Cloud-Based Call Accounting Platform for contact centres The release of Proteus Cloud helps facilitate customer migration…
Customer Service
Tech Enablement & Culture Stifling CX Transformation
Tech enablement and culture stifling CX transformation ambitions in the contact centre Whilst the pandemic continues to accelerate digital transformation…
Downloads
Inner Circle Guide to Contact Centre Agent Engagement
The Inner Circle Guide to Contact Centre Agent Engagement & Empowerment – available now from ContactBabel The Inner Circle Guides…
Outsource
Interact Mark 10 Years & Create of 100 Contact Centre Jobs
Interact marks 10 years with the creation of 100 UK contact centre jobs Interact is a leading CX (customer experience)…
Products
Capita Launches 3D Digital Avatar Web Chat Technology
Capita launches Avatar, a new technology that uses 3D digital characters to make the customer service experience more human. As…
Reports
Customer Experience Continues to be Less About the Sizzle
Customer Experience Continues to be Less About Sizzle and More About Getting It Right for Today’s Consumers says Alvaria new…
Surveys
Why Contact Centres Struggle with High Agent Turnover in 2021
New Calabrio Report, Launched at Customer Event, Diagnoses Why Contact Centres Struggle with High Agent Turnover in 2021 Report unveiled…
WhitePapers
Flexi-Working – a win for People and Planet, says FourNet
The UK’s new employment landscape, with ultra-flexi working, provides employers with an opportunity to create a more diverse workforce while…