Cost Certainty – The Contact Centre Business Owner’s Guide to Property Expansion – Phil Sugden, director at flexible workspace solutions…

PostFinance Cuts Authentication Times in Half at their contact centre with NICE Real Time Authentication One of Switzerland’s leading banks…

“Heat Mapping” Noisy contact centres is reality with New Digital Headsets according to Holger Reisinger of Jabra The humble contact…

eBook: Map Your Contact Centre Environment to the Customer Journey Consumers want a valued interaction and not to be treated…

Teleperformance Wins Major E.ON Customer Service Contract Three-year contract announced to provide Customer Service and Sales Through Service activities. Teleperformance…

RMG Networks (RMG), global leader in technology-driven visual communications is bringing back the SYMON™ brand with a fresh, new look…

71% of retailers invest in AI to attract online shoppers this Christmas as in store sales drop to their lowest…

The UK National Contact Centre Awards, organised by the CCMA, are the longest established and largest UK Awards programme in…

NICE inContact, a NICE business, have announced that a global research and technology company that serves customers in more than…

Well-trained human agents blended with AI innovation and flexible cloud-based technology combine to create the perfect customer experience Colin Hay…

Make 2019 contact centre planning your New Year’s resolution – Join Aspect on 19th December at 2pm GMT for their…

Latest research and PCI guidelines confirm that DTMF masking is the new standard in MOTO telephone payment security – Simon…

In response to considerable demand, national recruitment agency, Encore Personnel has launched a new specialist division, called Encore Contact Services,…

Visit any typical contact centre today and one thing is constant: the sheer number of people involved. Visit any modern…