How Customer Emotion is Impacting Business
The Customer Experience Foundation (CXFO) recent round table event attended by CX providers and contact centres, titled “Understanding…
How to Improve Citizen Services in the Public Sector
How to Improve Citizen Services in the Public Sector – One of the most pleasing developments in the…
Finalists Announced for European Contact Centre & Customer Service Awards
The Finalists for Europe’s largest and longest-running customer contact awards program have been revealed today. The European Contact…
Zendesk First in CX Industry Offers Outcome-Based Pricing for AI Agents
Zendesk First in CX Industry to offer Outcome-Based Pricing for AI Contact Centre Agents Zendesk, the company providing…
Dutch Railways Move Contact Centre Operation to the Cloud
NICE have announced that NS (Dutch Railways), the principal railway operator in the Netherlands, has successfully moved its…
Dutch Railways Move Contact Centre Operation to the Cloud
NICE have announced that NS (Dutch Railways), the principal railway operator in the Netherlands, has successfully moved its…
Ofgem sets out Vision for Customer Service culture in Energy Sector
Ofgem sets out vision for customer service culture change to make energy sector best in Britain Energy companies…
Good Practice Guide: Driving Effective Sales & Retention Programmes
Good Practice Guide: Driving Effective Sales and Retention Programmes – CCMA Download Growing revenue and retaining customers is…
CC33 launch Cash For Kids Fundraiser
Contact Centre Outsource CC33 have announced details of their 3rd Annual Charity Fundraiser in aid of Cash For…
Jabra Unveils its AI-Powered Speech Enhancement Solution for Contact Centre Professionals
• Jabra launches Jabra ClearSpeech, an AI-driven solution to enhance speech on calls, helping professionals to increase focus…
Calabrio Announces Appointment of Robert Rivera as Chief Sales Officer
Calabrio, the workforce performance company, today announced the appointment of Robert Rivera as Chief Sales Officer (CSO). Rivera…
Contact Centre Report: The CallMiner CX Landscape Report 2024
Over the last two years, organisations have been quick to implement AI (sometimes at the expense of cost…