Start Your Contact Centre Agent Training Now
3 Reasons Why You Want To Start Your Contact Centre Agent Training Now CFO asks CEO: What happens if we…
Articles
Are phones a thing of the past for contact centres?
The role of phones in the contact centre is changing thanks to the rise in artificial intelligence (AI) and virtual…
Case Studies
Chesterfield Hospital Improves Appointment System for Patients
Chesterfield Royal Hospital improves appointment system for patients – Providing one place to go to confirm, rebook or cancel hospital…
Contact Centre Tips
Start Your Contact Centre Agent Training Now
3 Reasons Why You Want To Start Your Contact Centre Agent Training Now CFO asks CEO: What happens if we…
Customer Experience
Banking CX Predictions in the Contact Centre 2020
Banking Customer Experience (CX) Predictions in the contact centre 2020 – John Ing, Principal Operations Lead for CX at IT…
Events
Sabio: DISRUPT CX 2020 – 17th March 2020 – London
Hello, we’re Sabio. We know that customer service for many organisations remains impersonal, disjointed and inefficient. Our mission is to…
PCI/DSS – GDPR
Eckoh CallGuard Success at PCI Excellence Awards
CallGuard wins for the fourth year in a row at the PCI Excellence Awards Eckoh is celebrating its patented payment…
Recruitment
The Contact People Announce Expansion of Contact Centre
Contact centre outsource company The Contact People, based in Wavertree, Liverpool have announced as recruitment drive at their Contact Centre…
Social Media/Digital/AI
Preparing Your Contact Centre for a Complex 2020
Business Systems (UK) Ltd’s Scott Budding looks at major drivers of change that our industry should be getting ready for…
Awards
4 Weeks Left to Enter 25th UK National Contact Centre Awards
4 Weeks Left to Enter the 25th UK National Contact Centre Awards – Nominate individuals and teams for free on…
Cloud
ORGANO Selects Talkdesk Enterprise Cloud Contact Centre
ORGANO Selects Top-Rated Talkdesk Enterprise Cloud Contact Centre to Elevate Customer Experience Leading producer and marketer of healthy, convenient and…
Customer Service
The Power of Customer Service in Influencing Loyalty
Zendesk Releases New Research With Insights on the Power of Service in Influencing Customer Loyalty Annual flagship report validates that…
Downloads
Customer Experience Transformation Benchmark
Contact centre leaders know the importance of meeting and exceeding customer expectations to drive brand loyalty and win in today’s…
Outsource
The Contact People Announce Expansion of Contact Centre
Contact centre outsource company The Contact People, based in Wavertree, Liverpool have announced as recruitment drive at their Contact Centre…
Products
Cyara CX Assurance Platform Delivers 283% ROI Within 3 Years
Independent Research Firm Shows Cyara CX Assurance Platform Delivers 283 Percent ROI Within Three Years Contact centres that implement Cyara…
Reports
January blues threaten customer satisfaction levels
January blues threaten customer satisfaction levels for more than 25% of businesses More than a quarter (26%) of UK businesses…
WhitePapers
White Paper: Customer Service Performance Checklist
White Paper: Customer Service Performance Checklist Have you fallen into some bad habits when it comes to customer service in…