Unisys Wins Two Gold Awards for Customer Experience Excellence
Unisys wins Two Gold Awards for Customer Experience Excellence – The company was honored for the Pan-European Contact…
Calabrio – The State of the Contact Centre
The Rehiring Boomerang: What Gartner Is Really Telling Us About AI in Contact Centres
The Rehiring Boomerang: What Gartner Is Really Telling Us About AI in Contact Centres – Kevin McGachy, Head…
Why Asynchronous Communication Channels Are Redefining Customer Engagement
Why Asynchronous Communication Channels Are Redefining Customer Engagement Customer expectations around communication with businesses have fundamentally changed. Speed…
Why Asynchronous Communication Channels Are Redefining Customer Engagement
Why Asynchronous Communication Channels Are Redefining Customer Engagement Customer expectations around communication with businesses have fundamentally changed. Speed…
Jabra ClearSpeech
Toolden Deploys AI-Powered Customer Service with Route 101
Toolden Deploys AI-Powered Customer Service with Route 101 – UK based online retailer Toolden improves customer service efficiency by 70% with Zendesk optimisation and…
Sabio Group In Record-Breaking Google Cloud Deployment
AI Revolution Hits European Insurance: Sabio Group In Record-Breaking Google Cloud Deployment Spanish insurer IMA Iberica leapfrogs industry…
Who Leads in Customer Service Excellence?
UK consumers now wait over three minutes on average to speak to a contact centre agent a study…
Housing Associations: Who owns Competence & Conduct Standard Planning in the contact centre?
The social housing sector is undergoing a fundamental shift towards enhanced professionalism in 2026 with the introduction of…
Moneypenny Contact Centre Marks 180 Million Conversations
Moneypenny Contact Centre Marks 180 Million Conversations and Counting Moneypenny has reached a major milestone, having now handled…
Medallia Unveils Latest Innovation to further Omnichannel Experience
Medallia unveils latest innovation agenda at Experience ’26 to further omnichannel experience transformation New generative AI capabilities, Insights…
Molson Coors Close Sharp’s Brewery & Contact Centre
Molson Coors to close Sharp’s Brewery and Cardiff contact centre About 200 jobs are at risk after Molson…
NiCE Unveils The Agentic AI CX Frontline Report
NiCE Unveils The Agentic AI CX Frontline Report, Delivering First Quantifiable Evidence of AI-First Customer Experience at Scale…