Contact Centres Overcome Concerns of Homeworking
COVID-19 is forcing the contact centre sector to overcome concerns of homeworking – resulting in a hybrid workforce However, implementing…
Articles
Here’s What Always-On CX Looks Like in the New Normal
Here’s What Always-On CX Looks Like in the New Normal in contact centres Neil Russell-Smith – Head of Marketing EMEA…
Case Studies
Contact Centre Scheduling: Time To Try Something New?
Contact Centre scheduling efficiency: time to try something new? Managing your contact centre capacity while adjusting to increased home working…
Contact Centre Tips
Remote Working for contact Centres: Beyond COVID-19
Remote Working for contact centres: Critical next steps, beyond the crisis Remote working – is here to stay. How to…
COVID-19
Contact Centres Overcome Concerns of Homeworking
COVID-19 is forcing the contact centre sector to overcome concerns of homeworking – resulting in a hybrid workforce However, implementing…
Events
Webinar: Using Speech Analytics to Create a Better CX
Webinar: Using Speech Analytics to Create a Better CX in the Contact Centre Tuesday 30th June 2020 – 7:00 PM…
PCI/DSS – GDPR
Secure Card Payment Using Automatic Speech Recognition
Advances in voice recognition technology have changed the way we can now search the internet, as well as how we…
Recruitment
Contact Centre Recruitment: NRG move to Quorum Park
NRG eyes growth in office move to Quorum Park as part of continued investment Newcastle headquartered recruitment business NRG, part…
Social Media/Digital/AI
How are UK Businesses Using AI to Improve CX?
How are UK businesses using AI to improve CX? Research shows that organisations are very willing to embrace AI technologies…
Awards
NICE Contact Centre Workforce Optimisation Award
NICE Named Market Share Leader in Contact Centre Workforce Optimisation by DMG Consulting Demonstrating another strong performance, NICE acknowledged for…
Cloud
Tips for Moving Your Contact Centre to the Cloud
Moving Your Contact Centre to the Cloud – Six Tips to Ensure Success Jeremy Payne, VP of Alliances, Enghouse Interactive…
Customer Service
Customer Trust is Built by Delivering On Promises – FACT
Trust sits high on the priority list of many large organisations. Leaders talk frequently of the desire to build trust…
Downloads
The Home Field Advantage: Business Continuity by Design
Aspect White Paper The Home Field Advantage: Business Continuity by Design The capability to seamlessly shift contact centre operations to…
Outsource
118 448 Moves Contact Centre Operation to PodBPO
Jobs boost as 118 448 moves to Hemel Hempstead – Directory Enquiries Service, 118 448, has signed a contract with…
Products
Sytel Releases V11 of Softdial Contact Centre Platform
Sytel Releases Multi-tenant, Multimedia and Fully Blended Contact Centre Platform Sytel announces version 11 of their Softdial Contact Centre™ (SCC)…
Reports
Take Part in the 2020 UK CX Decision-Makers Guide
The 2020 UK Customer Experience Decision-Makers’ Guide is based on 200+ surveys with UK businesses, and 1,000 interviews with British…
WhitePapers
White Paper: Contact Centre Operations to Work From Home
Aspect White Paper: Contact Centre Operations to Work From Home The Home Field Advantage: Business Continuity by Design The capability…
