Contact centre occupancy – sometimes less is more By Scott Fulton, Training Manager at Content Guru According to a recent…

Sytel Enables Growth of Kelly Services, Russia, with Hosted Contact Centre Solution Kelly Services and Sytel have combined to provide…

Workforce Management is so much more than smarter scheduling and forecasting. With an open mind and the right partner by…

 – New all-in-one platform from Netcall will replace existing siloes and unite service channels The UK’s most recommended Bed Retailer,…

Conquering Contact Centre Challenges in 2020 – Manchester Don’t miss our FREE seminar to be held at the iconic Manchester…

Enormous fines imposed for data breaches in 2019 prove that regulators have become severe about penalising companies and organisations that…

Sabio Group has strengthened its leadership team to support the company’s goal of becoming a dominant player in the Customer…

Millennials and Generation Z Are Driving the Digital-first Future of Customer Experience NICE inContact CX Transformation Benchmark finds digital-native use…

25th UK National Contact Centre Awards open for nominations today – 25th edition of UK’s most prestigious and longest established…

Content Guru Wins at Ventana Research Digital Leadership Awards 2019 Global leader in cloud contact centre technology, Content Guru, has…

Thank Your Customers are Risk Losing Them – 67% of UK consumers believe they should be thanked more often –…

Contact centre leaders know the importance of meeting and exceeding customer expectations to drive brand loyalty and win in today’s…

Huawei has chosen Teleperformance to manage their UK customer service and technical support through Teleperfomances’s Bristol contact centre Teleperformance has…

SVL is pleased to announce a formal partnership with Agile Business Process, a European company who specialise in developing tailored…

“The 2019-20 UK Contact Centre Decision-Makers’ Guide”, based on surveys with 226 UK organisations and 1,000+ interviews with UK consumers,…

Enghouse Interactive White paper – Delivering Customer Service to contact centres in the Digital Age To explore the impact of…