Digital transformation in the contact centre – Is there a millennial skill gap? By Nigel Dunn, MD EMEA North, Jabra…

Legal & General Uses NICE Virtual Attendant Robots to Build Workplace of the Future Integrating robotic intelligence into service delivery…

Making light work of digital channels – 7 chat and co-browsing tips In the first blog of this new series,…

eBook: Map Your Contact Centre Environment to the Customer Journey Consumers want a valued interaction and not to be treated…

Teleperformance Wins Major E.ON Customer Service Contract Three-year contract announced to provide Customer Service and Sales Through Service activities. Teleperformance…

NICE Announces New Generation of Employee Engagement with Back Office Proficiency Essentials First of its kind solution to afford rapid…

Siri, how can voice technology transform my contact centre? What will enterprise automation look like by 2019? Rodney Hassard, Global…

Download the 2019 UK National Contact Centre Awards Toolkit and watch the Webinar recording The CCMA have put all the…

U-WFM & I-Net Communications Group form Strategic Partnership to deliver complete Contact Centre solution in the Cloud U-WFM is pleased…

1 in 10 British consumers have never had good customer service Research from Zendesk finds 70% of UK Consumers remember…

2019: The Year of Privacy in EMEA – Don’t Compromise on Contact Centre Recording Thursday, January 17, 2019 – 1:00…

Latest research and PCI guidelines confirm that DTMF masking is the new standard in MOTO telephone payment security – Simon…

Contact Centre Manager Ventrica are looking for an experienced Contact Centre Manager / Service Delivery Manager to oversee one of…

Visit any typical contact centre today and one thing is constant: the sheer number of people involved. Visit any modern…