Flexible, cloud-based solutions key to workforce optimisation
With the increasingly urgent need to make their workforces more productive, technology is often touted as a powerful enabler of…
Articles
Flexible, cloud-based solutions key to workforce optimisation
With the increasingly urgent need to make their workforces more productive, technology is often touted as a powerful enabler of…
Case Studies
The Future is Bright for NPS in your Contact Centre
A brand like Which? comes with incredible integrity and high customer expectations. The Challenge Being part of the Which? group…
Contact Centre Tips
Minimise Customer Effort & Maximise Customer Satisfaction
Making life easier for customers is the first step towards brand loyalty and business success. Magnus Geverts at Teleopti shares…
Downloads
eBook: 7 Challenges Contact Centres Face Today
An Outlook on Outsourcing: 7 Challenges Contact Centres Face Today The challenges that outsourcing contact centers face nowadays range from…
Outsource
HGS wins contract with Money Advice Service
Hinduja Global Solutions Ltd. (HGS), has announced that its subsidiary Hinduja Global Solutions UK Ltd has been awarded a new…
Products
Zendesk Launches Integration of WhatsApp Business Solution
Zendesk, Inc. have announced an integration with WhatsApp that allows businesses to manage customer service interactions and engage with customers…
Social Media/Digital
How to Use Assistive AI to Improve Call Centre Experience
How to Use Assistive AI to Improve the Call Centre Experience – Ian Firth, VP of Products, Speechmatics Currently, there…
Awards
ECCCSA 2018 Finalists Announced as Tickets Go On Sale
ECCCSA 2018 finalists announced as tickets for the spectacular Awards Evening go on sale • Organisations from 19 European countries…
Cloud
Genesys Integration with Google Cloud Contact Centre AI
Genesys has announced its partnership to integrate with Google Cloud’s new Contact Centre AI solution. The integration enables brands to…
Customer Service
What customers want (What they really really want….)
Sundeep Boughan at Puzzel, discussing how it’s important to look at what customers want, compared to the customer experience you…
Events
Ready to take Contact Centre Planning to the next level?
Are you ready to take Contact Centre Planning to the next level and accelerate your success with Workforce Management? Join…
PCI DSS
Eckoh Wins Contract through Capita Partnership
A new contract win with its UK channel partner, Capita Customer Management Eckoh have announced a new contract win with…
Recruitment
BT Consumer Create 1,000+ Jobs at its UK Contact Centres
• More than 1,000 permanent roles to be created in BT call centres across the UK and Ireland. • New…
WhitePapers
Whitepaper: Designing and Delivering Customer Journeys
It’s the age of the empowered, omnichannel consumer. Armed with multiple devices, consumers use multiple interaction channels to engage with…
