Netcall Giving Customers The Power to Smart Connect
Giving customers the power to smart connect Netcall has announced it is now working with UK Power Networks in supplying…
- Industry News, Netcall Plc 5 June 2023
Giving customers the power to smart connect Netcall has announced it is now working with UK Power Networks in supplying…
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How Conversation Analytics can help contact centres improve the customer experience in an Omnichannel environment. Investing in CX not only…
Netcall supports councils in Cumbria and Newcastle to improve crisis management and air pollution Netcall is supporting Westmorland and Furness…
Contact Centre Resource Planning – How To Do Resource Planning for Hybrid and WFH essential information from Ventrica If you’re…
The shifting sands of customer contact in a post-pandemic world – In response to the shift in people’s working habits…
IPI Announced as Speaker at Genesys Partner Conference IPI to share experiences as key Genesys Partner at APAC conference 16…
PCI Security Standards Council welcomes PCI Pal CISO, Geoff Forsyth, to its Board of Advisors PCI Pal is pleased to…
Leicester based office supplies company Viking have announced the creation of 60 jobs at their Leicester contact centre to assist…
Leading retailer Asda joins forces with Infobip to become largest RCS traffic sender in the UK via their contact centre…
With more businesses operating online, social media is a critical tool for delivering great customer service. This course will prepare…
IPI awarded Platinum Partner Status by Gamma Communications – Accreditation reflects IPI and Gamma’s commitment to the delivery of exceptional…
Puzzel has been recognised as the most innovative European-founded CCaaS provider in Frost & Sullivan’s 2023 European Cloud Contact Centre…
Auto Windscreens, which has a dedicated contact centre is based in Chesterfield, has achieved a ServCheck Index score of 77.32…
The Voice of the Contact Centre Consumer 2023 – A CCMA research initiative supported by Odigo Odigo is delighted to…
Journeycall, which offers customer service support and smartcard services via its contact centre has recently been awarded a place on…
Infobip launches Microsoft Azure in the UK region to support customers to meet data compliance and regulatory requirements Infobip, the…
New research from gig customer experience (GigCX) platform Limitless has revealed that 83% of customer service managers have already added –…
AI can help Transform Mental Health Services – In the light of Mental Health Week (May 15th – May 21st…
What does the future of CX look like? Free white paper from Ventrica If we’ve learned anything from the past…