Latest News & Information from the UK Contact Centre Industry

Hold Music could be the key to a better Customer Relationship

Hold music could be the key to a better customer relationship In our fast-paced, technology-driven world, for many,…

How Artificial Intelligence Will Transform Workforce Planning in the Future

WFM and AI: How Artificial Intelligence Will Transform Contact Centre Workforce Planning in the Future Jim Fleming, WFM…

Nutun & Charles Tyrwhitt Awarded Best Customer Service Into Europe

Nutun and Charles Tyrwhitt Awarded “Best Customer Service Into Europe” for the Second Year Running Nutun, in partnership…

Supporting Leeds Building Society with Colleague Engagement

Supporting Leeds Building Society with Colleague Engagement through the contact centre The Challenge – With heavily manual processes…

Why Is Your Cloud Contact Centre Transformation Failing to Deliver?

Why Is Your Cloud Contact Centre Transformation Failing to Deliver? James Hughes, Group Head of Solutions at Sabio…

Whistl Secures New Office for North East Contact Centre Team

Whistl, the UKs leading logistics specialists in e-fulfilment, mail and parcels, is relocating its Gateshead based Contact Centre…

Calabrio Continues AI Innovation with Acquisition of Echo AI

Calabrio Continues to Accelerate AI Innovation with Acquisition of Echo AI Integration of Echo AI Advances Calabrio’s Aim…

70% of Contact Centre Agents Would Recommend Their Job to Others

An Enhanced Reputation of the Contact Centre Industry: 70% of Agents Would Recommend Their Job to Others Significant…

Five9 Launches Research Revealing UK Consumer Distrust in Service providers  

Five9 launches new research at CCCX revealing UK consumer distrust in energy, healthcare, airline and financial service providers …

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