Capita Improves CX with Digital Voice Analytics
Capita improves customer experience with new digitally augmented real-time voice analytics Capita have announced the launch of its new assisted…
- Industry News, - Products 21 January 2021
Capita improves customer experience with new digitally augmented real-time voice analytics Capita have announced the launch of its new assisted…
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The changing face of the contact centre – Derek Lewis, Head of Customer Experience at Maintel The COVID-19 crisis has completely changed…
Healthcare provider selects Sabio to deliver next generation contact centre support across Europe Global healthcare insurance provider engages Sabio in…
How to improve caller authentication and reduce costs in the contact centre – Jamie Melling, CEO at Smartnumbers discusses Up…
CallCare appointed to manage COVID 19 vaccination appointment helpline – UK GP surgeries inundated with patient enquiries about vaccine In…
Contact centres witnessed an extraordinary period of transformation and innovation in 2020. COVID-19 was the catalyst, but the advances…
Milk & More carries on in a crisis with secure automated IVR and Agent Assisted payments from Encoded Encoded, a…
Hull City Council is partnering with Civica, a global leader in software for public services, to bring 100 new home-based…
A 5-step checklist for mastering enterprise AI; Artificial Intelligence is here to stay but how do you turn hype into…
FourNet’s ANTENNA service scoops another top award – Win for shared Central Government communications service at Comms Business Awards FourNet’s…
Conn3ct have announced they have secured its space on the UK public sector procurement framework, G-Cloud. The London-based communications partner…
Choosing the right customer service channels for your contact centre There are many channels you can use to serve and…
FourNet publishes latest ‘2021 & beyond’ Remote Working White Paperaimed at contact centre agents remotely working The long-term success or…
Despite the current economic challenges, Europa Contact Centre is starting the new year with big ambitions and has pressed ahead…
Capita improves customer experience with new digitally augmented real-time voice analytics Capita have announced the launch of its new assisted…
Financial services sector wasting millions in unnecessary call centre volumes A new research report from Go Inspire Group reveals that…
FourNet publishes latest ‘2021 & beyond’ Remote Working White Paperaimed at contact centre agents remotely working The long-term success or…