Hoax Calls to Scottish Ambulance Service Contact Centre
The Scottish Ambulance Service (SAS) has received more than 200 malicious hoax calls so far this year to…
The Scottish Ambulance Service (SAS) has received more than 200 malicious hoax calls so far this year to…
Next Week is National Customer Service Week. You may be surprised to know that as an event, National…
Frictionless online payments reduce the risk of abandoned shopping baskets and increase customer loyalty. Rob Crutchington of Encoded…
The CCMA (Call Centre Management Association) is proud to announce the launch of its Contact Centre Standards Framework,…
Content Guru’s AI Solution Wins Computing Cloud Excellence Award at 2023 Ceremony Content Guru, one of the world’s…
New Calabrio Contact Centre Research: AI will Impact Customer Service Agents, But Not How We Anticipate A global…
FourNet, the digital transformation and customer experience specialists, have today revealed a new 100-point benchmarking approach designed to ensure swift,…
Digital transformation and customer experience specialists, FourNet, and leading dementia charity, Alzheimer’s Society, have today revealed how the…
Cirrus, the leading contact centre solutions provider, have announced an upgrade to its revolutionary contact centre platform, and…
Contact centres are some of the busiest work environments in the world. During peak demand periods – such…
In a rapidly shifting landscape driven by digital transformation and omnichannel experiences, the challenge of understanding and exceeding…
Compassion, the beating heart of contact centres – Philip Rushton Director of Contact Centre Business Development at SSCL Contact…
Contact centre business transformation is a complex process that involves significant changes to technology, processes and people. It…
How AI can improve contact centre customer satisfaction – Alex Croucher, founder and intelligent automation director at VKY…
Better together: How embracing collaboration can help local councils achieve digital autonomy By Mark Gannon, Director of Client…
A Common-Sense Approach to Employee Engagement within the contact centre – The message from Dave Hoekstra at Calabrio…
AI will affect people the most who have repetitive jobs, and the problems that agents deal with in…
How AI can improve contact centre customer satisfaction – Alex Croucher, founder and intelligent automation director at VKY…
New Research Reveals Growing Acceptance for Automated Assistants in Contact Centres Kore.ai Study Shows that the Latest AI-Driven…
The rapid advancements in artificial intelligence (AI) and automation technologies have transformed various industries and the contact centre…
Medallia surpasses major milestone of one million weekly active AI users Medallia’s $750M investments over the past two…
Key Considerations for Contact Centres Looking to Implement AI – Jason Roos, CEO of Cirrus, discusses. Contact centres…
Digital transformation and customer experience specialists, FourNet, and leading dementia charity, Alzheimer’s Society, have today revealed how the…
CCNNI and Cnect Wales partnership with Elephants Don’t Forget to transform contact centre and agent performance Elephants Don’t…
Hillarys expands Partnership with IPI as it Transitions from On-Premise to Cloud Retailer selects IPI’s Contact Centre as…
Content Guru Customer DVLA Ranked ‘Most Improved Public Sector Organisation’ By The Institute of Customer Service Content Guru,…
Zoopla Highlights Contact Centre Improvements Thanks to contact centre outsurce specialist Ventrica The numbers of customer service issues…
Angus Council partners with Maintel to help transform its telephony and Contact Centre with RingCentral’s cloud solution •…
Next Week is National Customer Service Week. You may be surprised to know that as an event, National…
Research from FM Outsource suggests contact centre/customer service teams will struggle as golden quarter looms The upcoming golden…
Why Financial Services Firms Must Stand Out Through Stellar Customer Experience – The Sabio Group In the dynamic…
Customer experience surveys have long been used by businesses to gauge customer satisfaction and improve their services. However,…
Unpacking the customer satisfaction crisis – What Can Contact Centres do? Tom Darnell, COO of IRIS Audio Technologies…
A Step-by-Step Guide to Achieving Customer Service Excellence with Data-Driven Insights – Contexta360 Discusses If you’re aiming to…
New Calabrio Contact Centre Research: AI will Impact Customer Service Agents, But Not How We Anticipate A global…
WFM ROI Calculator: Calculate in a few steps – Try injixo’s WFM ROI Calculator for Contact Centres Navigating…
State of the Contact Centre 2023 – Calabrio Annual Report about emerging trends, challenges, and expectations in customer…
Mapping the Customer Journey – Why Customer Journey Mapping is Your Contact Centre’ Secret Weapon Know your business…
40% of CX Leaders voted contact centre reporting as a top challenge in 2023 The latest research from…
The Digital Journey: New Findings on Consumer Frustration and Loyalty within the contact centre Learn how to provide…
Zoopla Highlights Contact Centre Improvements Thanks to contact centre outsurce specialist Ventrica The numbers of customer service issues…
Serco have been selected for new contract by Lincolnshire County Council to continue providing customer services, digital support…
Moneypenny’s New Bespoke Service Gives Tailored Support to Get Ahead Leading contact centre outsourced communications provider Moneypenny has…
Sigma Connected Contact Centre pledge monthly donation to Birmingham Children’s Hospital A business outsourcing specialist has committed to…
The contact centre business process outsourcing (BPO) market, as you may know, is poised to grow at a…
Contact Centre Sigma Connected employees select Trussell Trust national foodbank for charity partnership Business outsourcing specialist Sigma Connected…
The CCMA (Call Centre Management Association) is proud to announce the launch of its Contact Centre Standards Framework,…
Cirrus, the leading contact centre solutions provider, have announced an upgrade to its revolutionary contact centre platform, and…
CCNNI and Cnect Wales partnership with Elephants Don’t Forget to transform contact centre and agent performance Elephants Don’t…
Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Contact Centre Agent Management Industry Report Ranks…
Britannic Named Supplier on Crown Commercial Service’s Network Services 3 Framework Facilitating the Procurement of UC, CC and…
Content Guru Integrates Google Business Messages into its Cloud Customer Experience Solution storm® for contact centres Content Guru,…
Frictionless online payments reduce the risk of abandoned shopping baskets and increase customer loyalty. Rob Crutchington of Encoded…
Contact centres are some of the busiest work environments in the world. During peak demand periods – such…
Worksheet for creating your contact centre strategy – Identify priorities and decide how to invest your resources –…
Customer experience surveys have long been used by businesses to gauge customer satisfaction and improve their services. However,…
The Ultimate Guide to Contact Centre Forecasting with Excel – Download the eBook from injixo Do you use…
Contact Centre Forecasting Fundamentals Part 1: How to Forecast Workload Contact centre forecasting is the cornerstone of planning.…