TTEC Reports Significant Customer Growth Across Europe
TTEC reports significant customer growth across Europe as demand for digital solutions rapidly increases, and looks forward to sharing details…
Articles
Five Reasons to take a look at Speech Analytics
Five reasons to take a look at Speech Analytics – Andrew Robinson, Ultracomms The use of Speech Analytics in the…
Case Studies
3 Lessons in Enhancing the Customer Experience
3 Lessons in Enhancing Customer Experience from a Leading UK Water Provider We’re in the midst of the Age of…
Contact Centre Tips
Contact Centre Payments – Going Mobile
Contact Centre Payments – Going Mobile. Rob Crutchington at Encoded looks at how the mobile market is changing the way…
Customer Experience
Pets at Home Deploy Intuitive CX Technology
Pets at Home to deploy intuitive CX technology to bolster overall customer satisfaction – Real-time feedback and analysis of customer…
Events
NICE – Customer Excellence Awards Programme
NICE Launches 2019 EMEA Customer Excellence Awards Programme – Programme will recognise organisations demonstrating excellence and innovation in injecting analytics,…
PCI/DSS
CardEasy wins ‘PCI Award for Excellence’ Award
CardEasy wins third ‘PCI Award for Excellence’ in a row for its successful deployment with global brands Syntec won its…
Recruitment
New Head of Group Contact Centres at Markerstudy
Russell Wilson has been appointed to the new position of Head of Group Contact Centres for Markerstudy Group of Companies….
Social Media/Digital/AI
AI is Transforming Contact Centre Agent Performance
It’s no secret – artificial intelligence is transforming contact centre agent performance says Ricardo Solano, Solution Lead at Genesys “The…
Awards
Nominations Close For National Contact Centre Awards
Nominations close for 2019 UK National Contact Centre Awards – 25% increase in entries compared to last year – Face-to-face…
Cloud
Foehn Launch Cloud Contact Centre – VoxivoCX
Foehn’s new cloud contact centre VoxivoCX delivers better value with rapid user adoption and engagement Foehn responds to calls from…
Customer Service
Consumers Love Messaging Hate the Experience
Consumers Love Messaging for Customer Service But Hate its Experience Silo YouGov survey of US and UK consumers reveals that…
Downloads
UK to Blame For Overseas Contact Centre Scams?
Is UK to Blame For Overseas Contact Centre Scams? The UK originally demanded low-cost overseas call centres but has it…
Outsource
Teleperformance Win Outsource Contact Centre Contract
Teleperformance has announced that it has secured a contact centre outsource contract supporting the Construction Skills Certification Scheme (CSCS). The…
Products
CallMiner Eureka Visualize for Contact Centres
CallMiner Visualise Powered by Tableau® Enriches Speech Analytics Insight with Graphical Impact Explore, discover and visually express your Voice of…
Reports
UK to Blame For Overseas Contact Centre Scams?
Is UK to Blame For Overseas Contact Centre Scams? The UK originally demanded low-cost overseas call centres but has it…
WhitePapers
What’s Happening with AI in the Contact Centre?
Visit any typical contact centre today and one thing is constant: the sheer number of people involved. Visit any modern…