Medallia Deepens Investment in Partner Ecosystem with New Service Partner Programme
Medallia deepens investment in partner ecosystem with new Service Partner Programme, expanded engagement opportunities and awards Medallia, the…
Car Finance Compensation: Is This What Conversational / Agentic AI Was Built For?
Car Finance Compensation: Is This The Surge That Conversational / Agentic AI Was Built For? – Joe O’Brien, Head…
Car Finance Compensation: Is This What Conversational / Agentic AI Was Built For?
Car Finance Compensation: Is This The Surge That Conversational / Agentic AI Was Built For? – Joe O’Brien, Head…
The Hidden Cost of PCI in the Contact Centre
The hidden cost of PCI in the contact centre – Matt Taylor, Head of Solution Consulting at IPI…
NiCE CXone Integration with Epic Brings Patient Engagement
NiCE CXone Integration with Epic Brings Patient Engagement and Context into One Workspace New integration unifies communications and…
Sabio Group In Record-Breaking Google Cloud Deployment
AI Revolution Hits European Insurance: Sabio Group In Record-Breaking Google Cloud Deployment Spanish insurer IMA Iberica leapfrogs industry…
CX Is Breaking at Scale. Here’s How Contact Centre Models Are Evolving
Customer Experience Is Breaking at Scale. Here’s How Contact Centre Models Are Evolving Most businesses don’t notice when…
Nearly One-Third of Contact Centre Agents Plan to Quit
A recent report by Verint, The State of Agent Experience 2026, highlights significant challenges within contact centres, revealing that…
Serco Awarded Government Contract to Deliver Contact Centre Services
Serco Awarded £63m Contract to Deliver Multi-Channel Contact Centre for Key UK Government Services Serco has been awarded…
Content Guru Scores Highest Rating in 2026 Gartner CCaaS Report
Content Guru scores highest ‘Willingness to Recommend’ rating in the 2026 Gartner® Voice of the Customer for CCaaS…
Virgin Media to Recruit 500 Contact Centre Staff Across UK
Virgin Media to Recruit 500 Contact Centre Staff Across the UK Virgin Media have announced plans to recruit…
Nearly One-Third of Contact Centre Agents Plan to Quit
A recent report by Verint, The State of Agent Experience 2026, highlights significant challenges within contact centres, revealing that…
Leading Formula 1™️Technology Expert to Close Sabio Disrupt London
Sabio Group, the AI-first expert services partner focusing on CX transformation in the contact centre, have announced that…
The Hidden Cost of PCI in the Contact Centre
The hidden cost of PCI in the contact centre – Matt Taylor, Head of Solution Consulting at IPI…