Unisys Wins Two Gold Awards for Customer Experience Excellence
Unisys wins Two Gold Awards for Customer Experience Excellence – The company was honored for the Pan-European Contact…
Calabrio – The State of the Contact Centre
Getting Your Contact Centre ‘AI Ready’ in 2026
New Year’s Resolutions: Getting Your Contact Centre ‘AI Ready’ in 2026 Most contact centres spent 2025 talking about…
In 2026, Brands Will Make or Break Customer Experiences with AI
In 2026, Brands Will Make or Break Customer Experiences with AI – CCMA Predictions for the Year Ahead…
Average Handle Time is Holding Back Brand Loyalty
Average handle time in the contact centre is holding back brand loyalty: It’s time to ditch outdated CX…
Jabra ClearSpeech
Ogi Transforms CX with Route 101 Unified Platform
Ogi Transforms Customer Experience with Route 101 Unified Platform New platform enabled Ogi to offer responsive and consistent…
Sabio Group In Record-Breaking Google Cloud Deployment
AI Revolution Hits European Insurance: Sabio Group In Record-Breaking Google Cloud Deployment Spanish insurer IMA Iberica leapfrogs industry…
Which? Names Best & Worst UK Energy Suppliers
Scottish Power, EDF and British Gas have been identified as the lowest-performing energy suppliers in Which?’s annual customer…
Contact Centre Technology Report 2026
Valuable Insights, Practical Guidance and Stellar Case Studies: Contact Centre Technology Report 2026 Now available to all, the…
Concentrix Outsource Currys Contact Centre Jobs
Contact centre workers employed by outsourcing firm Concentrix, which provides customer support for Currys, have reacted with shock…
Calabrio Launches Omni Agent Intelligence to Unify Quality & Performance
Calabrio Launches Omni Agent Intelligence to Unify Quality and Performance Across the Human and AI Agents, No Matter…
VodafoneThree brings Contact Centre Jobs back to the UK
VodafoneThree has announced it is bringing 400 contact centre jobs back to the UK, marking the biggest recruitment…
Contact Centre Industry Forecast 2026 – 2036
Contact Centre Industry Forecast and Outlook in the UK 2026 to 2036 The demand for contact centre services…