Unisys Wins Two Gold Awards for Customer Experience Excellence
Unisys wins Two Gold Awards for Customer Experience Excellence – The company was honored for the Pan-European Contact…
Calabrio – The State of the Contact Centre
Getting Your Contact Centre ‘AI Ready’ in 2026
New Year’s Resolutions: Getting Your Contact Centre ‘AI Ready’ in 2026 Most contact centres spent 2025 talking about…
6 key CX trends to watch for 2026
6 key CX trends to watch for 2026 – If the past few years were about experimenting with…
Average Handle Time is Holding Back Brand Loyalty
Average handle time in the contact centre is holding back brand loyalty: It’s time to ditch outdated CX…
Jabra ClearSpeech
Sabio’s Consultancy Helps Accelerate Telecom Transformation
Sabio’s Consultancy Helps Accelerate Major Telecom Transformation – Bouygues Telecom’s partnership with Sabio Group demonstrates how expert strategic guidance…
Sabio Group In Record-Breaking Google Cloud Deployment
AI Revolution Hits European Insurance: Sabio Group In Record-Breaking Google Cloud Deployment Spanish insurer IMA Iberica leapfrogs industry…
Which? Names Best & Worst UK Energy Suppliers
Scottish Power, EDF and British Gas have been identified as the lowest-performing energy suppliers in Which?’s annual customer…
6 key CX trends to watch for 2026
6 key CX trends to watch for 2026 – If the past few years were about experimenting with…
Zinc & Octopus Energy Officially Open Contact Centre Floor
Zinc Group have official opened a newly refurbished, Octopus Energy-branded cntact centre floor, marking a significant new phase…
Cirrus Awarded NiCE Platinum Partner Status
Cirrus has been awarded Platinum Partner status by NiCE, the global leader in AI-powered platforms that put people…
VodafoneThree brings Contact Centre Jobs back to the UK
VodafoneThree has announced it is bringing 400 contact centre jobs back to the UK, marking the biggest recruitment…
Be Part of the UK Contact Centre Decision-Makers Guide
With insights built on hard data, the 23rd annual edition of “The UK Contact Centre Decision-Makers’ Guide” is…