Pindrop, the pioneer in voice security and authentication, have announced in the global Pindrop Voice Intelligence Report 2018 that voice…

How the Enghouse Interactive Communications Centre helps Nottingham City Homes Keep Tenants in the Picture Nottingham City Homes is an…

The idea of using customer-facing chatbots can be intimidating. If you believe the negative press they are here to steal…

Now Leaving Your Premises: Why You Should Consider Workforce Management in the Cloud The many financial, performance and organisational benefits…

Ago Outsoucing have announced the creation of 240 jobs in Gateshead as the company open their new contact centre on…

Infinity CCS today announces their new pay-as-you-go pricing model for contact centres that removes the need to pay a traditional…

What happens when your contact centre is ready to stop talking about chatbots or conversational AI and wants to move…

Entries have now opened for the North East Contact Centre Awards 2018, which looks to recognise and reward the outstanding…

Contact Centre Volumes – Changing demands are one the most difficult parts of operating a contact centre – FACT! It’s…

Marks & Spencer enhances customer experience through Rant & Rave partnership Retailer implements technology to understand and respond to customer…

Convergence Summit 2018: Digital Transformation doesn’t work unless you do. Luckily, you don’t have to go it alone. Convergence Summit…

How PCI DSS compliance can help you achieve GDPR compliance too – Simon Beeching of Syntec discusses the overlap between…

Even though psychologist Herbert Freudenberger first coined the term “occupational burnout” in a 1974 medical journal, the complex psychological syndrome…

The influence of Generation Z in consumer purchases has been evident for over a decade as this generation increasingly influences…