4net Technologies Scoop Growth Excellence Award
4net Technologies scoop growth excellence award – Judges impressed by Manchester firm’s landmark contract wins and strong growth 4net…
Articles
4net Technologies Scoop Growth Excellence Award
4net Technologies scoop growth excellence award – Judges impressed by Manchester firm’s landmark contract wins and strong growth 4net…
Case Studies
Western Union Customer Journey Transformation
Western Union’s Customer Journey Digital Transformation Fueled by NICE – Innovative NICE Nexidia Customer Journey Optimisation provides powerful analytics to…
Contact Centre Tips
Top 7 questions IT professionals ask about WFM
Top 7 questions IT professionals ask about WFM – IT professionals are easy to please so why is life so…
Customer Experience
3 Steps from WFM to WFO for Exceptional Customer Service
What’s next for WFM? 3 Steps from WFM to WFO for exceptional customer service It’s time to transition from Workforce…
Events
TTEC Announce Series of Customer Experience Events
Contact Centre Events: A TTEC Thought Leadership Series – The CX Tipping Point Featuring Forrester Principal Analyst Ian Jacobs tipping…
PCI/DSS – GDPR
GDPR – 3 Steps to Contact Centre Compliance
What happens next? 3 Steps to contact centre compliance Rob Crutchington at Encoded looks at the impact of GDPR on…
Recruitment
PPI Company Sheds 130 Jobs at Contact Centre
We Fight Any Claim, part of the We Plan Group, are shedding 130 jobs at its Cwmbran, Torfaen based contact…
Social Media/Digital/AI
Artificial Intelligence The Evolution of the Personal Touch
AI: The next evolution of the personal touch Sandra Schroeter, International Head, Customer Engagement Technologies, LogMeIn Artificial intelligence has gone…
Awards
Eckoh’s Secure Payment Solutions Shortlisted for Awards
Eckoh, the global provider of Secure Payment products and Customer Engagement solutions, has been shortlisted for further awards for its…
Cloud
Cyara Launches Cloud Contact Centre Migration Solution
Cyara Launches Cloud Contact Centre Migration Solution for Genesys PureCloud Cyara has launched Cyara Accelerator for Genesys PureCloud to automate…
Customer Service
Utilities Customer Satisfaction Firmly On Hold in 2019
New Report from TTi Research Reveals Utilities Customer Satisfaction is firmly ‘On Hold’ in 2019 – Main bugbear? Contact through…
Downloads
Download: 2019-20 UK CX Decision-Makers’ Guide
The 2019-20 UK CX Decision-Makers’ Guide “The 2019-20 UK Customer Experience Decision-Makers’ Guide”, based on surveys with 233 UK organisations…
Outsource
EC opens 250-seat Contact Centre in Sheffield
EC Outsourcing have opened a contact centre in Sheffield which could bring up to 250 new jobs in the area…
Products
Noble Gamification Mobile – Product of the Year
Noble Gamification Mobile Named a 2019 Product of the Year Noble Systems is Recognised for Exceptional Innovations in Customer Contact…
Reports
Agents Prepare To Work In Automated Contact Centres
Contact Centre Agents Prepare To Work In Automated Contact Centre Of The Future Almost two thirds (65%) of contact centre…
WhitePapers
Employees Ready to be Empowered by Automation Tech
75% of responses indicate employees believe Robotic Process Automation will improve their performance, reduce errors, grow sales and increase customer…