Capita Improves CX with Digital Voice Analytics
Capita improves customer experience with new digitally augmented real-time voice analytics Capita have announced the launch of its new assisted…
Articles
The Changing Face of the Contact Centre Post Covid
The changing face of the contact centre – Derek Lewis, Head of Customer Experience at Maintel The COVID-19 crisis has completely changed…
Case Studies
Healthcare Company Selects Sabio for Contact Centre
Healthcare provider selects Sabio to deliver next generation contact centre support across Europe Global healthcare insurance provider engages Sabio in…
Contact Centre Tips
How To Improve Caller Authentication in Contact Centres
How to improve caller authentication and reduce costs in the contact centre – Jamie Melling, CEO at Smartnumbers discusses Up…
COVID-19
CallCare Appointed To Manage COVID 19 Vaccination Helpline
CallCare appointed to manage COVID 19 vaccination appointment helpline – UK GP surgeries inundated with patient enquiries about vaccine In…
Events
Virtual Event: Part 3 | Evolution of the Contact Centre
Contact centres witnessed an extraordinary period of transformation and innovation in 2020. COVID-19 was the catalyst, but the advances…
PCI/DSS – GDPR
Milk & More Contact Centre Carries On with Assisted Payments
Milk & More carries on in a crisis with secure automated IVR and Agent Assisted payments from Encoded Encoded, a…
Recruitment
Hull City Council and Civica Create 100 contact centre Jobs
Hull City Council is partnering with Civica, a global leader in software for public services, to bring 100 new home-based…
Social Media/Digital/AI
5-Step Checklist for Mastering Enterprise AI in Contact Centres
A 5-step checklist for mastering enterprise AI; Artificial Intelligence is here to stay but how do you turn hype into…
Awards
FourNet’s ANTENNA Wins Top Comms Business Award
FourNet’s ANTENNA service scoops another top award – Win for shared Central Government communications service at Comms Business Awards FourNet’s…
Cloud
Conn3ct secures Position on G-Cloud 12 Framework
Conn3ct have announced they have secured its space on the UK public sector procurement framework, G-Cloud. The London-based communications partner…
Customer Service
Choosing Customer Service Channels for your Contact Centre
Choosing the right customer service channels for your contact centre There are many channels you can use to serve and…
Downloads
FourNet ‘2021 & Beyond’ Remote Working White Paper
FourNet publishes latest ‘2021 & beyond’ Remote Working White Paperaimed at contact centre agents remotely working The long-term success or…
Outsource
Contact Centre Outsourer Substantial Investment
Despite the current economic challenges, Europa Contact Centre is starting the new year with big ambitions and has pressed ahead…
Products
Capita Improves CX with Digital Voice Analytics
Capita improves customer experience with new digitally augmented real-time voice analytics Capita have announced the launch of its new assisted…
Reports
Financial Services Wasting Millions in Call Volumes
Financial services sector wasting millions in unnecessary call centre volumes A new research report from Go Inspire Group reveals that…
WhitePapers
FourNet ‘2021 & Beyond’ Remote Working White Paper
FourNet publishes latest ‘2021 & beyond’ Remote Working White Paperaimed at contact centre agents remotely working The long-term success or…
