53% of Contact Centre Agents Report Symptoms of Stress
Employers are stepping up as 53% of contact centre agents report symptoms of stress according to reaearch from the CCMA…
Latest Contact Centre news
Articles
53% of Contact Centre Agents Report Symptoms of Stress
Employers are stepping up as 53% of contact centre agents report symptoms of stress according to reaearch from the CCMA…
Case Studies
Britannic & 8×8 Help Plus Dane Housing Improve CX
Britannic and 8×8 help Plus Dane Housing Improve Customer Experience in their contact centre Connecting agents and tenants with new…
Contact Centre Tips
The Ultimate 5-step Detox Programme for Contact Centre Health
The Ultimate 5-step Detox Programme for Contact Centre Health If the festive season left your frontline staff frazzled, now is…
COVID-19
Shifting Sands of Customer Contact in a Post-Pandemic World
The shifting sands of customer contact in a post-pandemic world – In response to the shift in people’s working habits…
Events
Keynote Speakers Announced for Sabio Event, Disrupt
Sabio Group, the digital customer experience (CX) transformation specialist, has unveiled the keynote speakers for its flagship European technology event,…
PCI/DSS – GDPR
Ways to Pay in 2023 – Encoded’s Top Five Payment Predictions
Ways to pay in 2023 – Encoded’s top five payment predictions in business and contact centres secure, fast, payment solutions…
Recruitment
Calabrio Appoints Kevin M. Jones as CEO to Lead Company
Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth Calabrio, the workforce…
Social Media/Digital
Vivobarefoot Digital CX Partnership with Arvato CRM
VIVOBAREFOOT announces new digital customer experience partnership with Arvato CRM to support global expansion Global natural health and footwear brand…
Training
The Ultimate Contact Centre Training Guide – Download NOW
The ultimate contact centre training guide -72% of contact centre agents say they need better training to do their jobs…
Awards
Awards Programme Recognises UK Contact Centre Talent
The leading awards programme that recognises contact centre talent in the UK, the UK National Contact Centre Awards Celebrating their…
Cloud
Cloud Delivering a Contact Centre Omnichannel CX
The importance of the cloud in delivering a contact centre omnichannel CX Craig Farley, Head of Consulting at IPI Accelerated…
Customer Service/Experience
How to create the total customer package? Total experience
How to create the total customer package in the contact centre? Total experience Agam Kohli Director, CX Solutions Engineering UK…
Downloads
CallMiner: Your 2023 CX Predictions Report – Download NOW
Your 2023 CX Predictions Report for contact centres from CallMiner Download NOW Forrester foresees this year to be a year…
Outsource
Capita Seven-year Contract extension with freenet AG
Capita signs seven-year outsource contact centre contract extension with freenet AG The contract will see Capita’s Experience division partner with…
Products
NICE Delivers New Robotic Process Automation
NICE Delivers New RPA Innovations leveraging AI To Achieve Complete Performance and Master CXi New capabilities for NEVA Discover present…
Reports/Surveys
Has your Contact Centre Embraced Hybrid Working?
Has your Contact Centre Embraced Hybrid Working? The majority of UK businesses still ill-equipped for a hybrid working future according…
Artificial Intelligence
Could ChatGPT Herald the Next Stage for CX AI Adoption?
Could ChatGPT herald the next stage for CX AI adoption in the contact centre? Joe O’Brien – Global Corporate Communications…
WhitePapers
Calls Fail Due To Contact Centre Background Noise
Almost half of customer service calls fail due to contact centre background noise – Nearly half of all consumers hang…