FourNet “highly commended” at European IT Awards
FourNet’s secure UK government community cloud service ANTENNA has come in for high commendation at the European ITE Awards. …
Articles
Delivering Contact Centre Services Across Multi Platforms
CC33’s MD Paul Fletcher shares insights into the benefits of delivering services across multi platforms in contact centres. South Yorkshire…
Case Studies
NICE Drives CX Transformation for Globe Telecom
NICE helps shape CX strategy, delivers nearly $1.8 million in annual benefits through efficient management of Globe’s WFM Operational contact…
Contact Centre Tips
Create a Customer Experience Strategy for Your Contact Centre
4 Ways to Create a Customer Experience Strategy for Your Contact Centre – Modern customers’ expectations are constantly changing, and…
COVID-19
Differing Pandemic Experiences Between Contact Centre Staff
Differing pandemic experiences between contact centre managers and agents highlight need for further process and tech assessment New findings from…
Events
5 Reasons You Need to be at Call & Contact Expo Next Month
Call & Contact Centre Expo, Europe’s leading event for our industry, is fast approaching! The agenda has been designed to…
PCI/DSS – GDPR
Route 101 & Semafone Bring PCI DSS to Contact Centres
Route 101 and Semafone Bring PCI DSS Compliant Payment Capabilities to Contact Centre Clients in the Cloud – Leading CCaaS…
Recruitment
Europa Announces Employee Expansion at Contact Centre
Europa Contact Centre, the multi-channel outsource contact centre is set to expand its workforce by 25 per cent as part…
Social Media/Digital/AI
Digital Transformation for HMCTS Delivers Results
Digital Transformation for HM Courts & Tribunal Service Delivers Efficiency Results – Courts & Tribunals Service Contact Centres technology powered…
Training
The Ultimate Contact Centre Training Guide – Download NOW
The ultimate contact centre training guide -72% of contact centre agents say they need better training to do their jobs…
Awards
FourNet “highly commended” at European IT Awards
FourNet’s secure UK government community cloud service ANTENNA has come in for high commendation at the European ITE Awards. …
Cloud
Enghouse Releases New Cloud-Based Call Accounting Platform
Enghouse Interactive Releases New Cloud-Based Call Accounting Platform for contact centres The release of Proteus Cloud helps facilitate customer migration…
Customer Service
Research Provides Contact Centres Insights to Improve CX
According to the latest research from the CCMA (Call Centre Management Association) released today, customer effort has a direct correlation…
Downloads
eBook Download: Doing Contact Centre QA the Right Way
Doing Contact Centre QA the Right Way – The Complete Guide to Call Centre Quality Assurance from Stella Connect from…
Outsource
go-centric Expands Wordforce to more than 1,000 across UK
Glasgow-based contact centre go-centric has rapidly expanded its workforce and now has more than 1,000 employees. A labour market survey…
Products
Empower your Contact Centre with the Right Audio Sevice for Less
Empower your contact centre team with the right audio device – for less Jabra audio devices increase customer satisfaction and…
Reports
Take Part in the UK’s Largest Survey of Contact Centres
With insights built on hard data, the 19th annual edition of “The UK Contact Centre Decision-Makers’ Guide” is the largest…
Surveys
Why Contact Centres Struggle with High Agent Turnover in 2021
New Calabrio Report, Launched at Customer Event, Diagnoses Why Contact Centres Struggle with High Agent Turnover in 2021 Report unveiled…
WhitePapers
Flexi-Working – a win for People and Planet, says FourNet
The UK’s new employment landscape, with ultra-flexi working, provides employers with an opportunity to create a more diverse workforce while…