ECCCSAs Celebrate 20th Edition with Largest Audience Ever
The winners of the European Contact Centre and Customer Service Awards (ECCCSA) 20th edition will be announced next month and…
Articles
The Contact Centre is New Battleground for Post-Lockdown Sales
The contact centre is the new battleground for post-lockdown sales Consumers have been through a lot over the past 12…
Case Studies
SPT Contact Centre Improve Services for Disabled & Elderly
Noble Systems Provides Inbound and IVR Solutions to Help SPT contact centre Improve Independence of Disabled and Elderly Passengers Noble…
Contact Centre Tips
Applying Contact Centre Success to the Back Office
Applying Contact Centre Success to the Back Office – Jennifer Lee, Chief Strategy Officer at Intradiem Consumers may not realise…
COVID-19
After Lockdown Will Remote Customer Support Stay?
After UK Coronavirus Lockdown #3, Will Remote Contactless Customer Support be Here to Stay in contact centres? By Ruti Dadash…
Events
CCMA Training Event: Feedback Skills Workshop
Both giving and receiving feedback are crucial for personal development, motivation and job satisfaction yet the act of giving feedback…
PCI/DSS – GDPR
Milk & More Contact Centre Carries On with Assisted Payments
Milk & More carries on in a crisis with secure automated IVR and Agent Assisted payments from Encoded Encoded, a…
Recruitment
Forbes Names TTEC as One of America’s Best Large Employers
TTEC Named by Forbes Magazine as One of America’s Best Large Employers of 2021 – Honor includes recognition as one…
Social Media/Digital/AI
5 Reasons to Boost Self-Service Using Artificial Intelligence
5 reasons to boost self-service using AI in today’s property market Predictions for the property market in the coming year…
Awards
ECCCSAs Celebrate 20th Edition with Largest Audience Ever
The winners of the European Contact Centre and Customer Service Awards (ECCCSA) 20th edition will be announced next month and…
Cloud
Odigo Becomes Google Cloud Contact Centre AI Partner
After two years as a Google Cloud Technology Partner, Odigo, a global leader in Contact Centre as a Service (CCaaS)…
Customer Service
CallCare – How 2020 Has Impacted On Customer Behaviour
Over the last year businesses big and small have had to continually adapt to a ‘new normal’ as restrictions and…
Downloads
Using Automated Analytics to Identify Contact Centre Issues
Using automated analytics to identify contact centre issues and solutions in turbulent times New Calabrio ebook provides practical advice and…
Outsource
Europa Contact Centre Launch University Help Desk Service
Customer service response firm, Europa Contact Centre, has launched a new University Help Desk service, to support universities experiencing an…
Products
Sytel Softdial Contact Centre on Salesforce AppExchange
Sytel Announces Softdial Contact Centre (SCC) Client on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace Sytel’s customers can now…
Reports
Financial Services Wasting Millions in Call Volumes
Financial services sector wasting millions in unnecessary call centre volumes A new research report from Go Inspire Group reveals that…
WhitePapers
FourNet ‘2021 & Beyond’ Remote Working White Paper
FourNet publishes latest ‘2021 & beyond’ Remote Working White Paperaimed at contact centre agents remotely working The long-term success or…