Building a greener contact centre – What it means and why it matters today by Jeremy Payne, VP of Product Marketing, Enghouse Interactive While the…

Britannic Technologies, specialists in business communications, systems integration and managed services today announced it provides a contact centre, telephony and a business continuity network to…

Aspect Software: How to Fine-Tune Your Contact Centre WFM Solution to Help Managers Optimize Performance Contact Centre Agents on the front line are in a…

NICE inContact and Zendesk Working Together to Support Remote Contact Centre Teams NICE inContact CXone@home free for 60 days to new customers NICE inContact have…

Top 5 ways contact centres are innovating today for long-term CX success Staring down the possibility of indefinite shop and outlet closures, extended stay-at-home-orders, and…

How to maintain PCI DSS compliance when your contact centre agents are working remotely Danny Cresswell, Chief Sales Officer at Syntec Many merchants have responded…

TTEC Hiring Over 3,500 Remote Contact Centre Agents in the United Kingdom TTEC expanding its award-winning remote workforce programme to the UK TTEC Holdings, a…

Artificial Intelligence: first aid for companies in challenging times When unexpected events occur and customer demand increases what can companies do to smooth out the…

The 20th European Contact Centre and Customer Service Awards 2020 will recognise brilliance in crisis response as they open for entries The greatest awards programme…

UK Healthcare Contact Centre Accelerates Move to the Cloud with NICE inContact CXone CXone selected for elasticity and scalability to handle increased call volume during…

Zendesk Releases New Research With Insights on the Power of Service in Influencing Customer Loyalty Annual flagship report validates that the ease and excellence of…

Contact Centre Best Practice: Channel Choice: Putting Customers First The number of channels available to consumers has skyrocketed. Stalwarts such as the telephone, email and…

PTI Cymru secure new contact centre contract win with the Rail Delivery Groups’ ‘Rail to Refuge’ programme PTI Cymru, which is based in Penrhyndeudraeth, acted…

Sytel Launches Global Compliance to Protect Consumers and Contact Centres Sytel have announced the  launch of  Global Compliance, available immediately, enabling contact centres to manage…

British Businesses Lose Nearly £5 Billion due to Unplanned Customer Churn – New research shows 78% of UK consumers will switch vendors after a poor…

Aspect White Paper: Contact Centre Operations to Work From Home  The Home Field Advantage: Business Continuity by Design The capability to seamlessly shift contact centre…