What Does a Great Customer Experience Look Like?
What Does a Great Customer Experience Look Like? Meeting and exceeding customer expectations in the contact centre has always been…
Articles
Are phones a thing of the past for contact centres?
The role of phones in the contact centre is changing thanks to the rise in artificial intelligence (AI) and virtual…
Case Studies
Chesterfield Hospital Improves Appointment System for Patients
Chesterfield Royal Hospital improves appointment system for patients – Providing one place to go to confirm, rebook or cancel hospital…
Contact Centre Tips
Implementing Contact Centre Automation in 2020
2020: the year of contact centre automation – By Steve Murray, Solutions Director, IPI Automation in customer service is not…
Customer Experience
What Does a Great Customer Experience Look Like?
What Does a Great Customer Experience Look Like? Meeting and exceeding customer expectations in the contact centre has always been…
Events
Aspect WFO User Group | Level Up 2020 | Agenda
Contact Centre Event: Aspect WFO User Group | Level Up 2020 The Genting Hotel, Birmingham, Wednesday 25th March 2020, for…
PCI/DSS – GDPR
PCI DSS Compliant Card Payments in Contact Centres
PCI DSS-compliant card payments in contact centres Improving customer trust and de-scoping from the regulations This 15 minute webinar will…
Recruitment
Ulster Bank Create 100 New Contact Centre Jobs
Ulster Bank have announced that they are creating over 100 new jobs in their Belfast based contact centre. The new…
Social Media/Digital/AI
Why AI is the Future of Cloud Contact Centre Technology
Contact centres have always been challenging environments that involve high workloads and high volumes of data. The challenge is often…
Awards
greenbean Sponsor of North East Contact Centre Awards
greenbean by NRG announced as headline sponsor for North East Contact Centre Awards 2020 The region’s contact centre awards will…
Cloud
Pastdue Credit Continues Growth with Noble Systems
Noble Systems, a global leader in omnichannel contact centre technology solutions, have announced the recent migration from Premise to Cloud…
Customer Service
The Power of Customer Service in Influencing Loyalty
Zendesk Releases New Research With Insights on the Power of Service in Influencing Customer Loyalty Annual flagship report validates that…
Downloads
2020 Contact Centre Benchmarking: How do you compare?
2020 Contact Centre Benchmarking: How do you compare to your competitors? The largest HR & operational benchmarking study of UK…
Outsource
Job Loses Announced at Arise Limerick Contact Centre
Arise, the Limerick based contact centre outsource company, have announced that are set to make at least 40 job cuts…
Products
Noetica Launch SABRE – Real Time Skills Routing Engine
Noetica to Launch Dynamic Real-Time Skills & Ability-Based Routing Engine and AI-Powered Voice Analytics Partnership at Call & Contact Centre…
Reports
Contact Centre as a Service Set For High Growth
Contact Centre as a Service will experience high growth 14.68% during the forecast 2019-2025 The study focuses on Contact Centre…
WhitePapers
White Paper: Customer Service Performance Checklist
White Paper: Customer Service Performance Checklist Have you fallen into some bad habits when it comes to customer service in…