Latest News & Information from the UK Contact Centre Industry

Jabra Research: How Audio Volume Affects Performance & Office Vibe

Jabra’s research reveals how audio volume affects performance and office vibe • 71% of UK workers say working…

Smart tools can help utilities companies to meet net zero goals

Smart tools can help utilities companies to meet net zero goals according to by Richard Higginbotham of Netcall…

FourNet named NICE ‘UK Partner of the Year’

Digital transformation and customer experience experts, FourNet, have been named ‘UK Partner of the Year’ by NICE, one…

How Vertical-Specific Models Will Unlock The Value of GenAI

How Vertical-Specific Models Will Unlock The Value of GenAI Those who overlook vertical-specific models when integrating GenAI into…

Netcall Helps University Hospitals Sussex with Waiting List Validation System

Netcall helps University Hospitals Sussex NHS Foundation Trust divert 400 patients a week with Waiting List Validation system…

Sabio Group Wins New Contact Centre Contract

Sabio Group Wins Contact Centre Contract with Swedish Energy Firm, Vattenfall, for Cloud Contact Centre Transformation Sabio Group,…

First-Contact Resolution Ranked as most important Driver of CX

First-contact resolution in the contact centre is the ‘miracle metric’ that improves customer experience while helping business profitability.…

Sensée / TCC Wins Contact Centre Contract With Nespresso

Sensée/TCC Wins Contact Centre Contract With Nespresso to Enhance Customer Service Operations Sensée/The Contact Company (TCC), a leading…

IPI Introduces Service Recovery Solution for Contact Centres

IPI introduces Service Recovery solution for Contact Centres Latest addition to ElasticCX CCaaS suite provides cost-effective Service recovery…

HUC’s NHS 111 Peterborough Based Contact Centre Goes Live

HUC’s new NHS 111 contact centre in Peterborough officially opened by the Lord-Lieutenant of Cambridgeshire, Mrs Julie Spence…

First-Contact Resolution Ranked as most important Driver of CX

First-contact resolution in the contact centre is the ‘miracle metric’ that improves customer experience while helping business profitability.…

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