How Can Contact Centres Improve the Health of Agents?
ContactBabel is working with University researchers and industry partners to discover what UK contact centres are doing to improve the…
Articles
It’s all Change for Insurance Customer Experience in 2022
It’s all change for insurance CX in 2022: Customer-centricity must be ‘baked-in’ to all insurance operations Covid disruption rapidly accelerated…
Case Studies
The Wine Society Selects Secure Automated Payments
Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres and e-commerce, has announced…
Contact Centre Tips
Effective Onboarding Helps Staff Retention in Contact Centres
How effective onboarding helps staff retention in your contact centre Like many areas of our economy, contact centres are suffering…
COVID-19
Shifting Sands of Customer Contact in a Post-Pandemic World
The shifting sands of customer contact in a post-pandemic world – In response to the shift in people’s working habits…
Events
Webinar: Complaint Handling in your Contact Centre
Webinar: Complaint handling in your contact centre – how to reduce them and improve customer experience – Hosted by MaxContact…
PCI/DSS – GDPR
The Wine Society Selects Secure Automated Payments
Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres and e-commerce, has announced…
Recruitment
How to Hire Work from Home Contact Centre Agents
Bringing new hires into your contact centre is rarely an easy task. Managers have a lot of factors to consider…
Social Media/Digital
What is Digital Customer Experience Management?
What is digital customer experience management? Customer experience in the contact centre is one of the most important facets of…
Training
The Ultimate Contact Centre Training Guide – Download NOW
The ultimate contact centre training guide -72% of contact centre agents say they need better training to do their jobs…
Awards
Record-Breaking Year Ahead For ECCCSA Awards
Record-breaking year for European Contact Centre & Customer Service Awards as more organisations recognise achievements The opportunity to enter the…
Cloud
OMNINGAGE Minimises Time & Maximises Cloud ROI
How OMNINGAGE will minimise your time to value and maximize your cloud ROI Beginnings As my colleague and friend, Daniel…
Customer Service/Experience
Customer Service has Power to Make or Break Reputation
Customer service has power to make or break corporate reputation, research from contact centre outsource company FM Outsource finds Good…
Downloads
Workforce Wellbeing Recovery Toolkit for the Contact Centre
Workforce Wellbeing Recovery Toolkit for Contact Centres – Practical strategies & resources from Calabrio to turn workforce wellbeing into your…
Outsource
ResQ Recognised as ‘Outstanding Company to Work For’
ResQ, the leading outsourced contact centre specialist, has announced that it has been recognised by its employees as an ‘outstanding…
Products
Community Fibre Invest in Amazon Connect Contact Centre
Community Fibre invest in Amazon Connect omnichannel contact centre service with SVL SVL has announced that Community Fibre, London’s biggest…
Reports/Surveys
How Can Contact Centres Improve the Health of Agents?
ContactBabel is working with University researchers and industry partners to discover what UK contact centres are doing to improve the…
Artificial Intelligence
CX Leaders Plan Increase Investment in Contact Centre AI
79% of CX Leaders Plan to Increase Investment in Contact Centre AI and Automation Global Talkdesk Research report shows value…
WhitePapers
The Future of Customer Experience: Invisible & Seamless Personalisation
The Future of Customer Experience: Invisible and Seamless Personalisation – A Frost & Sullivan white paper commissioned by Odigo aimed…