Capita celebrates success at CCA Excellence Awards 2026
At the CCA Excellence Awards 2026, Capita’s contact centre division had a highly successful night, securing two major…
Will Agentic AI Help or Harm the Human Agent Experience?
Will Agentic AI Help or Harm the Human Agent Experience? – Martin Taylor, Co-Founder and Deputy CEO of…
Will Agentic AI Help or Harm the Human Agent Experience?
Will Agentic AI Help or Harm the Human Agent Experience? – Martin Taylor, Co-Founder and Deputy CEO of…
Premier CX Partners with HiringBranch to Transform Contact Centre Recruitment
Premier CX Partners with HiringBranch to Transform Contact Centre Agent Recruitment. By combining contact centre expertise with top-of-the-funnel,…
Essent Reduces Contact Centre Technology Costs by 50%
Essent Reduces Contact Centre Technology Costs by 50% – Sabio Group delivers mission-critical cloud migration for the Netherlands’ largest…
Laying Firm Foundations for AI-led CX Transformation
Laying firm foundations for AI-led customer experience transformation – Sanjay Salunkhe, President & Global Head – Digital and Software…
6 Ways to Improve Public Sector Citizen Experience
6 Ways to Improve Public Sector Citizen Experience Public sector organisations are facing increasing demand for services while…
An Introduction to Conversational Intelligence
Every conversation your contact centre handles contains insights you’re not using yet. Topics that keep coming back. Sentiment…
CallCare Secures Contract with Rochdale Borough Council
CallCare Secures Contract with Rochdale Borough Council to Deliver Out-of-Hours Contact Centre Services CallCare has been awarded a…
The Hidden Cost of PCI in the Contact Centre
The hidden cost of PCI in the contact centre – Matt Taylor, Head of Solution Consulting at IPI…
NiCE Advances the Future of AI-First Customer Experience with ServiceNow
NiCE Advances the Future of AI-First Customer Experience within the contact centre with ServiceNow – By unifying engagement…
Nearly 200 Jobs at Risk at Cigna Health Contact Centre
Nearly 200 jobs are set to be cut at Cigna Health’s contact centre as the company begins a…
Research Highlights UK is a Nation of Experience Sharers & Email Enthusiasts
New Research Highlights the UK is a Nation of Experience Sharers and Email Enthusiasts according to Contact Centre…
Half of Brits Struggle with Workplace Motivation during Summer
Over half of Brits struggle with workplace motivation during summer – An employee wellness report from Jukebox Marketing reveals…