How Technology can Unlock Insight & Maximise Sales this Golden Quarter
How technology can unlock insight and maximise sales this golden quarter – It’s time to talk about Christmas,…
How Technology can Unlock Insight & Maximise Sales this Golden Quarter
How technology can unlock insight and maximise sales this golden quarter – It’s time to talk about Christmas,…
IPI Sat Sanghera Named in Top 50 Most Ambitious Business Leaders
IPI’s Sat Sanghera named one of the UK’s Top 50 Most Ambitious Business Leaders for 2024 Also received…
Unlocking the Power of Generative AI
Unlocking the Power of Generative AI; Are You Prepared to Ride the Waves of New Age Customer Experience?…
Air Canada Streamline Complex Contact Centre Operations
Scottish tech specialist Simul8 partners with Air Canada to streamline airline’s complex contact centre operations Glasgow-based Simul8 uses…
Outdated Contact Centre Tech: 5 Red Flags to Watch for
If there’s one thing the last few years have taught us, it’s that technology evolves quickly—and so do…
Increased Expectations, Declining Loyalty: Consumer Experience Trends
Increased Expectations, Declining Loyalty; Qualtrics Announces 2025 Consumer Experience Trends Hype about AI gives way to skepticism with…
Unveiled: What are Contact Centres Doing Right Now?
Unveiled: What are Contact Centres Doing Right Now? Joe O’Brien, Head of Communications at Sabio Group, discusses “What…
CX Services Opens New Rothesay based Contact Centre
CX Services opens new contact centre in Rothesay in response to increased UK-wide demand – New contact centre…
Calabrio Workforce Management Interoperates with Microsoft Dynamics 365
Calabrio Workforce Management Now Interoperates with Microsoft Dynamics 365 Empowering contact centre agents with powerful self-service tools while…
Content Guru’s Headcount Hits Continued Double-Digit Growth In 2024
Content Guru, a leading global provider of enterprise cloud customer experience (CX) and contact center solutions, has announced…
Unveiled: What are Contact Centres Doing Right Now?
Unveiled: What are Contact Centres Doing Right Now? Joe O’Brien, Head of Communications at Sabio Group, discusses “What…