Proactive Outbound Dialling Improves Appointment Process
U.S. Medical Organisation Improves Patient Appointment Process via contact centre With Proactive Outbound Dialling from Noetica Noetica have announced that…
Latest Contact Centre news
Articles
1 in 5 Contact Centre Agents Supported by AI, Robotics & Chatbot
Only two in five contact centre agents are supported by AI, robotics or chatbots, says CCA Global and HGS UK…
Case Studies
Proactive Outbound Dialling Improves Appointment Process
U.S. Medical Organisation Improves Patient Appointment Process via contact centre With Proactive Outbound Dialling from Noetica Noetica have announced that…
Contact Centre Tips
How Data Powers CX Delivery for Contact Centre Advisors
Making your contact centre data work – How data powers excellent CX delivery for contact centre advisors Kevin McGachy, Head…
COVID-19
Shifting Sands of Customer Contact in a Post-Pandemic World
The shifting sands of customer contact in a post-pandemic world – In response to the shift in people’s working habits…
Events
Noetica Announce Attendance at BIBA Conference 2023
Noetica Brings 20-Years’ Experience Serving Contact Centres in the UK Insurance Industry to BIBA 2023 Noetica – A British company,…
PCI/DSS – GDPR
Darlington BC Secures Contact Centre Payments with PCI Pal
Darlington Borough Council secures contact centre payments with PCI Pal PCI Pal Agent Assist delivers PCI DSS compliance and enhances…
Recruitment
Leeds Building Society to Expand Customer Service Team
Leeds Building Society to Expand Award-Winning Customer Service Team At the end of last year the Institute of Customer Service…
Social Media/Digital
Why the Public Sector Needs Leaders to be Digital Leaders Now
Why the public sector needs its leaders to be digital leaders now Mark Gannon, Director of Client Solutions at Netcall,…
Training
Contact Centre Training: Social Media Customer Service
With more businesses operating online, social media is a critical tool for delivering great customer service. This course will prepare…
Awards
Finalists of the UK National Contact Centre Awards 2023
Allstate Northern Ireland, BT, Chase, DHL, Emovis, Specsavers, SSCL, Walsall Council and Welsh Water amongst Finalists of the UK National Contact Centre…
Cloud
Migrating to the Cloud? Be prepared to evolve your business…
About to begin your cloud migration journey? Be prepared to evolve your contact centre business… Derek Forrest – Cloud Solutions…
Customer Service/Experience
Wessex Water Achieves Customer Service Excellence
Wessex Water recognised for customer service excellence as the company retains its national Customer Service Excellence (CSE) quality mark certificate.…
Downloads
UK Contact Centre Decision-Makers’ Guide
UK Contact Centre Decision-Makers’ Guide – The 2023 annual ContactBabel Guide sponsored by Odigo If you want a data-fuelled look…
Outsource
Ascensos Continues Contact Centre Outsource Expansion
Ascensos is continuing its international contact centre expansion with the announcement of a new base in Trinidad and Tobago. …
Products
Jabra Announces the Next-Gen Professional Speakerphones
Jabra announces the next-gen professional speakerphones with the Speak2 Range that make hybrid life sound better – Jabra Speak2 range…
Reports/Surveys
Growing Prevalence of “Conversational Everything”
New research from Infobip reveals the growing prevalence of “conversational everything” for customer communications » Infobip data from more than…
Artificial Intelligence
AI & Automation is Delivering Enhanced Contact Centre Performance
How AI & Automation are already delivering enhanced Contact Centre Advisor Performance Phil Jordan, AI & Automation Specialist, Sabio Group…
WhitePapers
Calls Fail Due To Contact Centre Background Noise
Almost half of customer service calls fail due to contact centre background noise – Nearly half of all consumers hang…