Be Part of the Big Calabrio CX Quiz
Customer Experience (CX) makes the world go round. But how much do you really know about making it unforgettable and…
Articles
Why Contact Centre Staff wellness matters more than ever
Feeling Frazzled – Why Contact Centre Staff wellness matters more than ever by Jeremy Payne, International VP, Enghouse Interactive Needs…
Case Studies
Housing Provider Long-Term Partnership with FourNet
Housing provider builds long-term partnership with FourNet Lincolnshire Housing Partnership chooses FourNet to accelerate digital transformation Award-winning technology firm FourNet…
Contact Centre Tips
How Natural Language Processing Can Benefit Contact Centre Agents
Goodbye IVR; hello NLP – how Natural Language Processing can benefit your contact centre agents and customers Martin Taylor, Deputy…
COVID-19
After Lockdown Will Remote Customer Support Stay?
After UK Coronavirus Lockdown #3, Will Remote Contactless Customer Support be Here to Stay in contact centres? By Ruti Dadash…
Events
Be Part of the Big Calabrio CX Quiz
Customer Experience (CX) makes the world go round. But how much do you really know about making it unforgettable and…
PCI/DSS – GDPR
Processing Secure ACH Payments with CardEasy
Processing secure Automated Clearing House (ACH) payments with Syntec CardEasy Firstly, what is an ACH payment? An ACH (Automated Clearing…
Recruitment
BT Completes First Phase of Contact Centre Refurbishment
BT completes first phase of Newcastle contact centre refurbishment Local colleagues will be among the first in the UK to…
Social Media/Digital/AI
NICE inContact Helps Companies Apply Smarter AI
NICE inContact Helps Companies Apply Smarter AI to Improve Self-Service Experiences, Lower Operating Costs 8 in 10 consumers strongly prefer…
Awards
TTEC Success at Global Sourcing Association Awards
TTEC in EMEA win 3 top awards as they are recognised as Employer of the Year, Business Services Project of…
Cloud
NICE inContact CXone Accelerates International Growth
NICE inContact CXone Accelerates International Growth: Tripling Sales and Adding a Record Number of New Customers Doubling in-region CXone resources…
Customer Service
1 in 5 Customers Think Online Customer Service is Poor
1 in 5 customers think online customer service is poor or unhelpful – As part of FM Outsource’s in-depth analysis…
Downloads
eBook – Achieving Instant Impact in Customer Experience
CTP Latest ebook for contact centres – Achieving Instant Impact in Customer Experience – Five Steps to Success CTP’s latest…
Outsource
Europa Contact Centre Launch University Help Desk Service
Customer service response firm, Europa Contact Centre, has launched a new University Help Desk service, to support universities experiencing an…
Products
Talkdesk AI Trainer ‘human-in-the-loop’ tool for contact centres
Talkdesk launches AI Trainer, the first ‘human-in-the-loop’ tool for contact centres Talkdesk AI Trainer moves company one step further in…
Reports
Contact Centre Agents Feel ‘Let Down’ by Lack of Information
Majority of contact centre agents feel ‘let down’ by lack of information when handling customer enquiries, Cirrus survey finds. Independent…
WhitePapers
FourNet ‘2021 & Beyond’ Remote Working White Paper
FourNet publishes latest ‘2021 & beyond’ Remote Working White Paperaimed at contact centre agents remotely working The long-term success or…