55% of Contact Centres Expect Lower Live Calls
55% of UK contact centres expect lower live call volumes in 2019 Although live telephony stated to be the best…
Articles
55% of Contact Centres Expect Lower Live Calls
55% of UK contact centres expect lower live call volumes in 2019 Although live telephony stated to be the best…
Case Studies
Hermes Digitally Enhances Parcel Delivery with IMImobile
Hermes digitally enhances parcel delivery experience with IMImobile Parcel delivery provider to use IMImobile’s communications platform, IMIconnect, to orchestrate digital…
Contact Centre Tips
5 Problems Contact Centres Face During Christmas Period
We’re heading into the Christmas Period! For the lucky people not managing contact centres, that’s a blissful statement. This is…
Downloads
Five Habits of Highly Effective CX Professionals Revealed
The five habits of highly effective CX professionals revealed in new industry report – State of Customer Experience 2018 survey…
Outsource
Answer4u The Nottingham Contact Centre On The Up
Answer4u the Nottingham based contact centre outsource company is on the up after increasing its revenue growth and topping the…
Products
Aspect Software Announces Latest Releases to Aspect Via
Aspect Software Announces Aspect Via 18.1 with Smarter Omni-channel Automation, Streamlined Performance Insights, Improved Employee Engagement, GDPR Compliance Capabilities –…
Social Media/Digital/AI
Genesys Create 200 Jobs in Ireland at Global AI Centre of Excellence
– Genesys creates 200 new tech jobs in Ireland, establishes global artificial intelligence centre of excellence – New Genesys office…
Awards
Contact Centre Network Northern Ireland Awards
Contact Centre Network Northern Ireland (CCNNI) host inaugural industry awards Contact Centres from across the industry in Northern Ireland were…
Cloud
Your Guide to Moving Your Contact Centre to the Cloud
Your 2019 Guide to Moving Your Call Centre to the Cloud Global market intelligence firm, International Data Corporation predicts that…
Customer Service
Marks & Spencer Enhance CX Through Rant & Rave
Marks & Spencer enhances customer experience through Rant & Rave partnership Retailer implements technology to understand and respond to customer…
Events
Event: Stay Ahead of the Contact Centre Game
Event: Stay Ahead of the Contact Centre Game We’re all customers aren’t we? And as such we know how frustrating…
PCI DSS
Peninsula Group Choose Eckoh CallGuard
Eckoh, the global provider of Secure Payment products and Customer Contact solutions has won a contract with the Peninsula Group…
Recruitment
Jabra Announce Hiring of New Employees Across UK&I
Shakin’ it up: Jabra bolsters roster with series of new appointments and movers in UK&I Jabra, the sound specialist, has…
WhitePapers
What’s Happening with AI in the Contact Centre?
Visit any typical contact centre today and one thing is constant: the sheer number of people involved. Visit any modern…
