Netcall Giving Customers The Power to Smart Connect
Giving customers the power to smart connect Netcall has announced it is now working with UK Power Networks in supplying…
Latest Contact Centre news
Articles
How Conversation Analytics can help contact centres
How Conversation Analytics can help contact centres improve the customer experience in an Omnichannel environment. Investing in CX not only…
Case Studies
Netcall Supports Councils to Improve Crisis Management
Netcall supports councils in Cumbria and Newcastle to improve crisis management and air pollution Netcall is supporting Westmorland and Furness…
Contact Centre Tips
Contact Centre Resource Planning for Hybrid and WFH Models
Contact Centre Resource Planning – How To Do Resource Planning for Hybrid and WFH essential information from Ventrica If you’re…
COVID-19
Shifting Sands of Customer Contact in a Post-Pandemic World
The shifting sands of customer contact in a post-pandemic world – In response to the shift in people’s working habits…
Events
IPI Announced as Speaker at Genesys Partner Conference
IPI Announced as Speaker at Genesys Partner Conference IPI to share experiences as key Genesys Partner at APAC conference 16…
PCI/DSS – GDPR
PCI Security Welcomes Geoff Forsyth to Board of Advisors
PCI Security Standards Council welcomes PCI Pal CISO, Geoff Forsyth, to its Board of Advisors PCI Pal is pleased to…
Recruitment
Office Company Viking Create Contact Centre Jobs
Leicester based office supplies company Viking have announced the creation of 60 jobs at their Leicester contact centre to assist…
Social Media/Digital
Asda joins Infobip to Become Largest RCS Sender in UK
Leading retailer Asda joins forces with Infobip to become largest RCS traffic sender in the UK via their contact centre…
Training
Contact Centre Training: Social Media Customer Service
With more businesses operating online, social media is a critical tool for delivering great customer service. This course will prepare…
Awards
IPI awarded Platinum Partner Status by Gamma
IPI awarded Platinum Partner Status by Gamma Communications – Accreditation reflects IPI and Gamma’s commitment to the delivery of exceptional…
Cloud
Puzzel Most Innovative Provider On Cloud Contact Centre Radar
Puzzel has been recognised as the most innovative European-founded CCaaS provider in Frost & Sullivan’s 2023 European Cloud Contact Centre…
Customer Service/Experience
Auto Windscreens Achieves High Score in ICS Survey
Auto Windscreens, which has a dedicated contact centre is based in Chesterfield, has achieved a ServCheck Index score of 77.32…
Downloads
The Voice of the Contact Centre Consumer 2023
The Voice of the Contact Centre Consumer 2023 – A CCMA research initiative supported by Odigo Odigo is delighted to…
Outsource
Journeycall Awarded Transport for London Framework
Journeycall, which offers customer service support and smartcard services via its contact centre has recently been awarded a place on…
Products
Infobip Launches Microsoft Azure in UK to Support Customers
Infobip launches Microsoft Azure in the UK region to support customers to meet data compliance and regulatory requirements Infobip, the…
Reports/Surveys
83% of Customer Service Managers have added GigCX Talent
New research from gig customer experience (GigCX) platform Limitless has revealed that 83% of customer service managers have already added –…
Artificial Intelligence
How AI Can Help Transform Mental Health Services
AI can help Transform Mental Health Services – In the light of Mental Health Week (May 15th – May 21st…
WhitePapers
What does the future of CX look like?
What does the future of CX look like? Free white paper from Ventrica If we’ve learned anything from the past…