Auxillis Selects greenbean As Contact Centre Partner
Major Peterlee employer, Auxillis, selects greenbean by NRG as exclusive contact centre recruitment partner Accident management company Auxillis has selected…
Articles
Traditional Channels Becoming a last resort for Consumers
Traditional communications channels are becoming a last resort for consumers, says Aspect Software Organisations that adapt to the generational shift…
Case Studies
WFM Supports Engagement at OTTO Contact Centres
Workforce Management (WFM) technology from Teleopti supports employee engagement at online retailer OTTO Contact Centres Teleopti have announced that Germany’s…
Contact Centre Tips
Handling Complaints in the Contact Centre – PhoneCoach
Handling Complaints in the contact centre – PhoneCoach give invaluable advice and tips on the most productive way in which…
Customer Experience
Companies Struggle to Meet Customer Expectations
The Digital Achievement Gap: Companies Struggle to Meet Customer Expectations The Zendesk Customer Experience Trends Report 2019 shows discrepancy between…
Events
UC EXPO – 15-16 May 2019 – London – Register Now!
UC EXPO is the largest Unified Communications and Collaboration event in Europe. The two-day event encompasses the technologies that enable…
PCI/DSS
6 Steps to Card Payment Security in Contact Centres
Syntec’s patented CardEasy system lets your customers enter their card numbers using the touchtone keypad of their own phone, mid-call…
Recruitment
Auxillis Selects greenbean As Contact Centre Partner
Major Peterlee employer, Auxillis, selects greenbean by NRG as exclusive contact centre recruitment partner Accident management company Auxillis has selected…
Social Media/Digital/AI
Stena Line Launch Smart Contact Centre Chatbot
Stena Line is in the process of launching the smartest chatbot into the ferry market. Stina will help make the…
Awards
Noetica Shortlisted for Blending Human & AI Award
Noetica Shortlisted for 2019 UK National Innovation Award for Blending Human and Artificial Intelligence Noetica – A British company, developing…
Cloud
Study Reveals Innovation & Cost Are Key Drivers of Cloud
Study Reveals Innovation and Cost Control Are Key Drivers of Cloud Communications Adoption in Europe Mitel survey of 1,000+ decision…
Customer Service
Top UK Organisations for Customer Service Revealed
Top UK Organisations for Customer Service Revealed in UK’s Most Comprehensive Mystery Shopper Programme Northern Powergrid, Vitality Health and NS&I…
Downloads
NICE inContact Highest Scores in Contact Centre Report
NICE inContact has received the highest scores in four of five use cases in Gartner’s Critical Capabilities Gartner’s latest report…
Outsource
Government Outsource Spend Highest Since 2015
Government outsourcing spend reaches highest level since 2015 Sharp growth in technology investment saw public sector spending climb to £2.9…
Products
Clarabridge Record Growth in the Contact Centre
Clarabridge Closes 2018 With Record Growth in the Contact Centre Award-winning Customer Experience Management Company Cites 800% Uptick in Contact…
Reports
Companies Struggle to Meet Customer Expectations
The Digital Achievement Gap: Companies Struggle to Meet Customer Expectations The Zendesk Customer Experience Trends Report 2019 shows discrepancy between…
WhitePapers
What’s Happening with AI in the Contact Centre?
Visit any typical contact centre today and one thing is constant: the sheer number of people involved. Visit any modern…