Take Part in a 3 Minute Contact Centre Headset Survey
Take part in a 3 Minute Contact Centre Headset Survey – Win Wireless Headsets – UK & Ireland Complete the…
Articles
Desktops, Dashboards and Human Centred Design
Desktops, Dashboards and Human Centred Design – Why getting the user experience right will protect your investment in tech and…
Case Studies
Enghouse Interactive Helps Council Solve Resident Queries
Enghouse Interactive helps Mayo County Council contact centre solve resident queries more effectively Mayo County Council is a local authority…
Contact Centre Tips
5 benefits of an Effective Contact Routing Strategy
5 benefits of an effective contact routing strategy within the contact centre – Steve Murray, Solutions Director, IPI A modern-day…
COVID-19
The Changing Consumer Behaviours in the COVID Era
– Vonage: Businesses Must Become Agile, Adapt Quickly to Pandemic-Related Changes in Customer Preferences to Enhance Connections – New Survey…
Events
How Teams Can Take Customer Experience to the next level
Enghouse Interactive and Microsoft join forces to host webinar on how Teams can take customer experience to the next level…
PCI/DSS – GDPR
Stripe Deploy PCI Pal Security Payment Solutions
PCI Pal® announces strategic alliance with Stripe to rapidly deploy payment security deployments PCI Pal®, the global provider of cloud-based…
Recruitment
Sabio Appoints Matt Tuson as Chief Commercial Officer
Sabio Group appoints Matt Tuson as Chief Commercial Officer Tuson joins CX solutions specialist to drive global growth strategy Sabio…
Social Media/Digital/AI
Echo supports digital transformation at Welsh Water
Echo supports digital transformation at Dŵr Cymru Welsh Water Transformation project leads to 33% increase in digital transactions at contact…
Awards
Five9 Receives Customer Experience Innovation Award
Five9 Receives 2020 Customer Experience Innovation Award from CUSTOMER Magazine Five9 Workflow Automation honored for improving customer service technology Five9, a…
Cloud
TTEC EMEA Approved Supplier Status on G-Cloud 12 Framework
TTEC EMEA Awarded Approved Supplier Status to the Crown Commercial Services G-Cloud 12 Framework TTEC Holdings, a leading global Customer…
Customer Service
Brits Frustrated at Long Waiting Times at Contact Centres
Left on hold – Two-thirds of Brits frustrated at long customer service waiting times at contact centres, Maintel research reveals…
Downloads
CX Teams Must Prepare to Embrace No Deal Brexit
Does Brexit Mean CXit? CX Teams Must Prepare to Embrace No Deal Brexit Says Sabio – New Sabio White Paper…
Outsource
RAC Sign Deal to Provide Contact Centre Solution for Renault
RAC signs deal to provide contact centre solution for Renault, Dacia and Alpine brands The RAC has won a contract…
Products
Customer Touch Point adds Emotion-Detecting Analytics
Customer Touch Point adds emotion-detecting analytics to portfolio following deal with Avoira Customer Touch Point has agreed a reseller partnership with Avoira which…
Reports
Take Part in a 3 Minute Contact Centre Headset Survey
Take part in a 3 Minute Contact Centre Headset Survey – Win Wireless Headsets – UK & Ireland Complete the…
WhitePapers
White Paper: Contact Centre Operations to Work From Home
Aspect White Paper: Contact Centre Operations to Work From Home The Home Field Advantage: Business Continuity by Design The capability…