Latest News & Information from the UK Contact Centre Industry

Customer Service Leaders Recognised at CCA Global Awards 2025

Hundreds of senior customer service leaders from across the UK and beyond gathered yesterday to celebrate the winners…

AI Provides Measurable Cost Savings & Positive Impact on CSAT

AI Provides Measurable Cost Savings and Positive Impact on CSAT within the contact centre, Despite Employee Hesitancy Content…

Calabrio – The State of the Contact Centre

Global Displacement of 1.9m Contact Centre Agents by Automation by 2029

Latest report from Cavell predicts the global displacement of 1.9 million  contact centre agents by Automation by 2029…

Building a Smarter Contact Centre with AI and Automation

Sabio’s Kevin McGachy highlights some key considerations ahead of any AI implementation in the contact centre. The foundation…

Jabra – ClearSpeech

Telmore Saves 400 Hours/month with AI-driven Conversational Intelligence

Telmore, a leading Danish telecom provider, serves customers across mobile, internet, and streaming services. With 80 contact centre…

Why it’s time to trade in your Legacy Contact Centre

Why it’s time to trade in your legacy Contact Centre: A car enthusiast’s take on cloud migration –…

ECCCSA Awards 2025

Customer Service Industry Ranked Second Best for Employee Benefits

The customer service industry has been named the UK’s second best-performing industry for employee benefits, according to new…

NiCE Research Reveals Customer Service Happiness Is Rising

NiCE Research Reveals Customer Service Happiness Is Rising, As General Happiness Declines, with 72% of Consumers Citing AI…

Contact Centre Job Losses at Totally – NHS Service Provider

Totally plc, a contact centre outsource company providing telephone patient care and support via NHS 111, has gone…

Calabrio Launches Next-Generation Performance Management Solution

Calabrio Launches Next-Generation Performance Management Solution at UK Customer Connect 2025 The event also recognised Calabrio users’ remarkable…

Contact Centre Job Losses at Totally – NHS Service Provider

Totally plc, a contact centre outsource company providing telephone patient care and support via NHS 111, has gone…

Global Displacement of 1.9m Contact Centre Agents by Automation by 2029

Latest report from Cavell predicts the global displacement of 1.9 million  contact centre agents by Automation by 2029…

error: Content Protected