Hold Music could be the key to a better Customer Relationship
Hold music could be the key to a better customer relationship In our fast-paced, technology-driven world, for many,…
Hold music could be the key to a better customer relationship In our fast-paced, technology-driven world, for many,…
WFM and AI: How Artificial Intelligence Will Transform Contact Centre Workforce Planning in the Future Jim Fleming, WFM…
Nutun and Charles Tyrwhitt Awarded “Best Customer Service Into Europe” for the Second Year Running Nutun, in partnership…
Start Small, Think Big: Why Your AI Journey Doesn’t Need a Data Lake to Make Waves – Joe…
Supporting Leeds Building Society with Colleague Engagement through the contact centre The Challenge – With heavily manual processes…
Why Is Your Cloud Contact Centre Transformation Failing to Deliver? James Hughes, Group Head of Solutions at Sabio…
From AI to automation: Can technology put utilities back on top for customer centricity? Richard Farrell, CIO at…
Business Systems Guide to Automation Excellence in the contact centre – free download In an era of rising…
Whistl, the UKs leading logistics specialists in e-fulfilment, mail and parcels, is relocating its Gateshead based Contact Centre…
Calabrio Continues to Accelerate AI Innovation with Acquisition of Echo AI Integration of Echo AI Advances Calabrio’s Aim…
An Enhanced Reputation of the Contact Centre Industry: 70% of Agents Would Recommend Their Job to Others Significant…
Five9 launches new research at CCCX revealing UK consumer distrust in energy, healthcare, airline and financial service providers …