White Paper: Analyzing and Shaping Customer Journeys
Altocloud White Paper: Analyzing and Shaping Customer Journeys When you can anticipate customer needs, you can provide a customer experience…
Articles
World Cup Excitement Has Little Impact on Consumer Spending
World Cup excitement has little impact on level of consumer spending, finds new research from Aspect Software Figures highlight need…
Case Studies
Arco Select RingCentral for New Contact Centre
Arco Selects RingCentral for New National Contact Centre Advanced contact centre solution provides foundational element of £30m Digital First initiative…
Contact Centre Tips
Don’t Neglect the Humans in your Contact Centre!
With the spotlight on digitalisation, it’s easy to forget that people are the lifeblood of contact centres. In the second…
Downloads
White Paper: Analyzing and Shaping Customer Journeys
Altocloud White Paper: Analyzing and Shaping Customer Journeys When you can anticipate customer needs, you can provide a customer experience…
Outsource
CALLCARE Achieve Record Financial Growth
Leading outsourcing specialists CALLCARE Ltd, part of the Isher Capital portfolio, has reported a record annual turnover of £8.2m –…
Products
Sytel Launch AI Contact Centre Dialer
With immediate effect, Sytel announces the availability of the Sytel AI Dialer. The product is built around a proprietary dialing…
Social Media/Digital
Are digital communication channels calling for the end of the phone?
Are digital communication channels calling for the end of the phone? Stephen Ball SVP & GM Europe & Africa at…
Awards
New Categories at ECCCSAs Reflect Changing Industry
• 7 new categories at this year’s ECCCSAs • New categories reflect a focus on employee engagement and growth of…
Cloud
NICE inContact CXone Wins at Global Contact Centre Awards
NICE inContact CXone Named Best New Technology Solution by ICMI Global Contact Centre Awards NICE inContact was recognized for its…
Customer Service
Emergence of Artificial Intelligence within Customer Service
The Emergence of Artificial Intelligence within Customer Service – mpl systems Artificial intelligence has the potential to transform the contact…
Events
Exceptional Customer Experience, People, Process & Tech
Puzzel’s annual customer experience event attracts over 150 contact centre, customer service, telephony and I.T professionals across the UK. Join…
PCI DSS
De-scope to Protect Customer Payment Details from Hackers
“De-scope to protect customer payment details from hackers” urges PCI Pal, in light of high-profile data breaches Following reports* of…
Recruitment
Firstsource Create 300 Jobs at Derby Contact Centre
Firstsource Solutions have announced plans to create 300 new jobs at its Pride Park contact centre in Derby talking its…
WhitePapers
White Paper: Analyzing and Shaping Customer Journeys
Altocloud White Paper: Analyzing and Shaping Customer Journeys When you can anticipate customer needs, you can provide a customer experience…
