Global Study Reveals Digital Channel Use Gaining Ground
NICE inContact Global Study Reveals Digital Channel Use Gaining Ground – And It’s Not Because of AI Chatbots (Yet) CX…
Articles
Maintaining a Positive Culture in the Contact Centre
Power to the People! – Maintaining a positive culture in the Contact Centre Magnus Geverts of Teleopti shares valuable in…
Case Studies
Syntec: The Case for PCI DSS in the Contact Centre
PCI DSS in the Contact Centre About the client: The client is a major direct selling cosmetics organisation with a…
Contact Centre Tips
Contact Centres Should Stop Targeting Agents on NPS
The common challenge we see within the contact centre is that agents are being targeted directly on an NPS score….
Downloads
Global Study Reveals Digital Channel Use Gaining Ground
NICE inContact Global Study Reveals Digital Channel Use Gaining Ground – And It’s Not Because of AI Chatbots (Yet) CX…
Outsource
Mobeus Invests In Ventrica Contact Centre
Ventrica, a European, award-winning, outsourced contact centre, has attracted a £9 million investment from Mobeus Equity Partners. Ventrica provides intelligent,…
Products
npower to use Apple Business Chat for Contact Centre Agents
IMImobile announces npower as first Apple Business Chat client in the UK – npower to use Apple Business Chat for…
Social Media/Digital/AI
Siri, How Can Voice Technology Transform My Company?
Siri, how can voice technology transform my company? What will enterprise automation look like by 2019? Rodney Hassard, Global Director…
Awards
Geoffrey Insurance Contact Centre Win at Choice Awards
Double win for Geoffrey Insurance’s contact centre at Insurance Choice Awards Motor and Pet Insurance provider, Geoffrey Insurance celebrated a…
Cloud
Make Homer Simpson your friend in the Cloud Contact Centre
Make Homer Simpson your friend in the cloud – Understanding how people make decisions is a vital part of communication….
Customer Service
Marks & Spencer Enhance CX Through Rant & Rave
Marks & Spencer enhances customer experience through Rant & Rave partnership Retailer implements technology to understand and respond to customer…
Events
Jabra to Exhibit at Microsoft Future Decoded 2018
Jabra to exhibit at Microsoft Future Decoded 2018 – Visit the Jabra stand to find out more about the Jabra…
PCI DSS
Ultracomms Showcase Secure Payment Technology at Congress
Ultracomms to showcase innovative secure payment technology at Total Telecom Congress Ultracomms will be attending the Total Telecom Congress to…
Recruitment
200 Seasonal Jobs at Newcastle Contact Centre
Newcastle contact centre Echo-U have announced 200 Jobs in the lead-up to Christmas as the outsourcer gears up for a…
WhitePapers
What’s Happening with AI in the Contact Centre?
Visit any typical contact centre today and one thing is constant: the sheer number of people involved. Visit any modern…
