Customer Service Leaders Recognised at CCA Global Awards 2025
Hundreds of senior customer service leaders from across the UK and beyond gathered yesterday to celebrate the winners…
AI Provides Measurable Cost Savings & Positive Impact on CSAT
AI Provides Measurable Cost Savings and Positive Impact on CSAT within the contact centre, Despite Employee Hesitancy Content…
Calabrio – The State of the Contact Centre
Global Displacement of 1.9m Contact Centre Agents by Automation by 2029
Latest report from Cavell predicts the global displacement of 1.9 million contact centre agents by Automation by 2029…
Building a Smarter Contact Centre with AI and Automation
Sabio’s Kevin McGachy highlights some key considerations ahead of any AI implementation in the contact centre. The foundation…
Jabra – ClearSpeech
Telmore Saves 400 Hours/month with AI-driven Conversational Intelligence
Telmore, a leading Danish telecom provider, serves customers across mobile, internet, and streaming services. With 80 contact centre…
Why it’s time to trade in your Legacy Contact Centre
Why it’s time to trade in your legacy Contact Centre: A car enthusiast’s take on cloud migration –…
ECCCSA Awards 2025
Customer Service Industry Ranked Second Best for Employee Benefits
The customer service industry has been named the UK’s second best-performing industry for employee benefits, according to new…
NiCE Research Reveals Customer Service Happiness Is Rising
NiCE Research Reveals Customer Service Happiness Is Rising, As General Happiness Declines, with 72% of Consumers Citing AI…
Contact Centre Job Losses at Totally – NHS Service Provider
Totally plc, a contact centre outsource company providing telephone patient care and support via NHS 111, has gone…
Calabrio Launches Next-Generation Performance Management Solution
Calabrio Launches Next-Generation Performance Management Solution at UK Customer Connect 2025 The event also recognised Calabrio users’ remarkable…
Contact Centre Job Losses at Totally – NHS Service Provider
Totally plc, a contact centre outsource company providing telephone patient care and support via NHS 111, has gone…
Global Displacement of 1.9m Contact Centre Agents by Automation by 2029
Latest report from Cavell predicts the global displacement of 1.9 million contact centre agents by Automation by 2029…