Content Guru Becomes Google Cloud Contact Centre AI Partner
Content Guru Becomes Official Google Cloud Contact Center AI Partner Leading cloud communication technology provider, Content Guru, has announced that…
Articles
Refashioning Working Practices the Financial Services Sector
Refashioning working practices the Financial Services Sector – Steven Perrins talks about how Financial Services will adjust to hybrid working…
Case Studies
Steamlining The CX Through The Contact Centre
Steamlining The Customer Experience Through The Contact Centre – How IPI achieved this for Northern Ireland Water NI Water is…
Contact Centre Tips
How to Fix Broken Processes in the Contact Centre
How to Fix Broken Processes in the Contact Centre – We have had customer contact centres for many years in…
COVID-19
Post-Pandemic – How will Contact Centre Culture Change?
Post-pandemic perspectives – how will contact centre culture change?Martin Taylor is Deputy CEO at Content Guru One of the most…
Events
How Technology is Revamping Social Housing
Enghouse Interactive webinar to reveal how technology is revamping social housing customer service in the contact centre – Sovereign Housing…
PCI/DSS – GDPR
How Tokenisation can Improve the Customer Experience
How using tokenisation can improve the customer experience offered by your contact centre A customer’s experience (CX) when dealing with…
Recruitment
Virgin Media Creates 100 Contact Centre Jobs in Manchester
Virgin Media has opened applications for 100 full and part-time Contact Centre Roles in Wythenshawe, Manchester. The positions require no…
Social Media/Digital/AI
AI-driven Knowledge Management in the Contact Centre
AI-driven knowledge management in the contact centre Steve Nattress, product director, Enghouse Interactive Getting knowledge management right is one of…
Awards
ECCCSA Awards 2021 Nominations – Now Closed
The 2021 European Contact Centre & Customer Service Awards close for nominations at midnight this Friday, 16 July. Don’t miss…
Cloud
Content Guru Becomes Google Cloud Contact Centre AI Partner
Content Guru Becomes Official Google Cloud Contact Center AI Partner Leading cloud communication technology provider, Content Guru, has announced that…
Customer Service
Customer Data: Best Weapon in Customer Satisfaction Battle
Customer data: businesses’ best weapon in the never-ending customer satisfaction battle in the contact centre Customer satisfaction as a differentiator…
Downloads
The Inner Circle Guide to Omnichannel for Contact Centres
“The Inner Circle Guide to Omnichannel” for contact centres based on surveys with over 200 UK organisations and 1,000+ interviews…
Outsource
ESFA Partner with Arvato to Create Digital CX Contact Centre
Education and Skills Funding Agency Partners with Arvato to create Digital Customer Experience Contact Centre Arvato CRM Solutions has secured…
Products
Talkdesk Unveils CX Strategy Value Framework
Talkdesk Unveils Customer Experience (CX) Strategy Value Framework New Talkdesk methodology helps organizations pinpoint the most critical CX strategies for…
Reports
Contact Centres Face Workforce Gaps as CX Becomes Complex
Five9 Study Finds Contact Centres Face Workforce and Technology Gaps as Customer Service Becomes More Complex Contact centre professionals responding…
WhitePapers
PCI Pal Publishes Payments: The Future of Security and CX whitepaper
PCI Pal® publishes Payments: The Future of Security and CX whitepaper – Whitepaper explores how data breaches impact customer confidence…
