55% of UK contact centres expect lower live call volumes in 2019 Although live telephony stated to be the best…

Vera Bradley improves contact centre efficiency and customer experience with NICE InContact NICE inContact, a NICE business announced business results…

We’re heading into the Christmas Period! For the lucky people not managing contact centres, that’s a blissful statement. This is…

The five habits of highly effective CX professionals revealed in new industry report – State of Customer Experience 2018 survey…

Answer4u the Nottingham based contact centre outsource company is on the up after increasing its revenue growth and topping the…

Aspect Software Announces Aspect Via 18.1 with Smarter Omni-channel Automation, Streamlined Performance Insights, Improved Employee Engagement, GDPR Compliance Capabilities –…

– Genesys creates 200 new tech jobs in Ireland, establishes global artificial intelligence centre of excellence – New Genesys office…

Contact Centre Network Northern Ireland (CCNNI) host inaugural industry awards Contact Centres from across the industry in Northern Ireland were…

Your 2019 Guide to Moving Your Call Centre to the Cloud Global market intelligence firm, International Data Corporation predicts that…

Marks & Spencer enhances customer experience through Rant & Rave partnership Retailer implements technology to understand and respond to customer…

Event: Stay Ahead of the Contact Centre Game We’re all customers aren’t we? And as such we know how frustrating…

Eckoh, the global provider of Secure Payment products and Customer Contact solutions has won a contract with the Peninsula Group…

Shakin’ it up: Jabra bolsters roster with series of new appointments and movers in UK&I Jabra, the sound specialist, has…

Visit any typical contact centre today and one thing is constant: the sheer number of people involved. Visit any modern…