The newest feature of Teleopti WFM is Self-Scheduling, and it is a perfect example of Human Automation It’s time to…

Sytel Enables Growth of Kelly Services, Russia, with Hosted Contact Centre Solution Kelly Services and Sytel have combined to provide…

Workforce Management is so much more than smarter scheduling and forecasting. With an open mind and the right partner by…

 – New all-in-one platform from Netcall will replace existing siloes and unite service channels The UK’s most recommended Bed Retailer,…

Evaluagent Webinar: Customer Surveys – The big problem (and one or two others) with relying on customer surveys and how…

Enormous fines imposed for data breaches in 2019 prove that regulators have become severe about penalising companies and organisations that…

Companies hire potential over experience as skills shortage hits UK Almost two thirds of employers (58%) hire staff based on…

Millennials and Generation Z Are Driving the Digital-first Future of Customer Experience NICE inContact CX Transformation Benchmark finds digital-native use…

Over £5k raised for PAPYRUS as ECCCSA guests support mental health charity – The European Contact Centre and Customer Service…

Content Guru Wins at Ventana Research Digital Leadership Awards 2019 Global leader in cloud contact centre technology, Content Guru, has…

Thank Your Customers are Risk Losing Them – 67% of UK consumers believe they should be thanked more often –…

Contact centre leaders know the importance of meeting and exceeding customer expectations to drive brand loyalty and win in today’s…

Huawei has chosen Teleperformance to manage their UK customer service and technical support through Teleperfomances’s Bristol contact centre Teleperformance has…

SVL is pleased to announce a formal partnership with Agile Business Process, a European company who specialise in developing tailored…

Global research shows poor data security practices have serious consequences for businesses worldwide PCI Pal research finds a significant change…

Enghouse Interactive White paper – Delivering Customer Service to contact centres in the Digital Age To explore the impact of…