The Secret to Successful of Home Contact Centre Agents
Callmedia CX Now: The Secret to Successful of Home Contact Centre Agents Duration • 50mins Are you keen to find…
Articles
The Contact Centre As A Premium Sales Channel
Consumers willing to pay more for insurance if phone experience can match online Survey by ResponseTap reveals the potential of…
Case Studies
The Dispute Service selects the Vonage Contact Centre
The Dispute Service selects the Vonage Contact Centre to strengthen landlord-tenant relationships Vonage, a global leader in cloud communications helping…
Contact Centre Tips
How To Reduce Average Handling Times & Call Volumes
How To Reduce Average Handling Times & Call Volumes in your contact centre – Rick Kirkham, Founder and Managing Director…
COVID-19
The Transformation Challenges During COVID-19
Crisis, What Crisis? How Conn3ct Overcame Complex Transformation Challenges During COVID-19 At Conn3ct, our expert team solves complex transformation challenges…
Events
Contact Centre Webinar – Living in the New Norm
Living in the New Norm – an online event on Thursday 15th October 1PM – 2PM hosted by SVL Business…
PCI/DSS – GDPR
Some Pitfalls of PCI DSS & GDPR to avoid for Contact Centres
Some pitfalls of PCI DSS & GDPR to avoid for contact centres and remote workers – Syntec If you’re holding…
Recruitment
Europa Contact Centre Appoints General Manager
Europa Contact Centre Appoints General Manager, Graham Henry to support Growth Strategy Europa Contact Centre, which offers an extensive range…
Social Media/Digital/AI
TTEC’s AI is Reimagining Contact Centre Learning
TTEC’s AI is reimagining contact centre learning and voted “Disruptive Technology of the Year 2020” Award recognises TTEC’s innovative RealPlay™…
Awards
TTEC Effective Employee Engagement Contact Centre
TTEC in EMEA sweeps the board winning awards for Best Contact Centres, Most Effective Employee Engagement, and Employee Empowerment TTEC…
Cloud
Maintel Callmedia CX Now – Cloud-Based Contact Centre
Maintel launches Callmedia CX Now- ushering in the cloud-based contact centre of the future Callmedia CX Now helps businesses take…
Customer Service
Implement a Preventative Customer Engagement Strategy
How to implement a ‘preventative’ customer engagement strategy in your contact centre There is a tendency in business, regardless of…
Downloads
The Innovator’s Guide to the Digital-First Contact Centre
The Innovator’s Guide to the Digital-First Contact Centre – Contact Centre adoption and support for first generation digital channels such…
Outsource
RAC Sign Deal to Provide Contact Centre Solution for Renault
RAC signs deal to provide contact centre solution for Renault, Dacia and Alpine brands The RAC has won a contract…
Products
The Secret to Successful of Home Contact Centre Agents
Callmedia CX Now: The Secret to Successful of Home Contact Centre Agents Duration • 50mins Are you keen to find…
Reports
CX Response to COVID-19. Read the Report
New report reveals how COVID-19 transformed consumer behaviour and how CX teams are responding. Sabio has unveiled the findings of…
WhitePapers
White Paper: Contact Centre Operations to Work From Home
Aspect White Paper: Contact Centre Operations to Work From Home The Home Field Advantage: Business Continuity by Design The capability…