Content Guru Positioned Leader in Gartner Magic Quadrant
Cloud contact centre and customer engagement provider, Content Guru, has been positioned in the Leaders quadrant in the 2019 Gartner…
Articles
Use of Profanity by Customers in Contact Centres Rising
Use of Profanity by Customers in the Contact Centre is On the Rise and That’s Bad for Business New CallMiner…
Case Studies
Wave Introduce Omnichannel Contact Centre Solution
How Conn3ct Helped New Water Company Wave Introduce an Omnichannel Contact Centre Solution For new water company, Wave, managing spikes…
Contact Centre Tips
How To Create a CX Strategy That Actually Delivers
Customer experience is top of mind for companies large and small but nonetheless businesses and contact centres still commonly fail…
Customer Experience
The Changing Landscape of CX in Contact Centres
The changing landscape of customer experience in contact centres and why brands are still getting complaint handling wrong – Customers…
Events
EvaluAgent Webinar: The Art of Customer Recovery
Webinar: The Art of Customer Recovery: What is it and why should we all be doing it? Wednesday 23rd October…
PCI/DSS – GDPR
PCI Pal Partners with 8×8 Secure Payments for Contact Centres
PCI Pal Builds on UK Partnership with 8×8 to Offer Secure Payment Services for Contact Centres Globally The extended partnership…
Recruitment
Puzzel Appoints Rob Wiles as Partner Channel Director
Puzzel appoints Rob Wiles as Partner Channel Director – Appointment marks the launch of company’s new channel strategy Puzzel, a…
Social Media/Digital/AI
High Interest in Adopting AI Across the Contact Centre
Independent Research Firm Finds High Interest in Adopting AI Across the Contact Centre Study also reveals that the majority of…
Awards
Content Guru Positioned Leader in Gartner Magic Quadrant
Cloud contact centre and customer engagement provider, Content Guru, has been positioned in the Leaders quadrant in the 2019 Gartner…
Cloud
Foehn Gives Public Sector Access to Cloud Solutions
Foehn’s listing on ‘Network Services 2’ gives public sector access to complete cloud communications solutions With the addition of RM3808…
Customer Service
Are Consumers Ready for Automated Customer Service?
CGS Survey Reveals a Blend of Automation and Human Interaction Will Drive Meaningful Connections Between Customers and Brands Over 70%…
Downloads
Free Download – CX Decision Makers Guide 2019-2020
Create exceptional customer experiences and set yourself apart from your competition What do my customers want? Customer experience impacts all…
Outsource
VeriCall Partner Gala to Support Contact Centre Payments
VeriCall Partner Gala Technology to support secure Omni-Channel Contact Centre Payments. Outsourced contact centre specialists, VeriCall have announced an exciting…
Products
Puzzel taps into the power of AI to launch Agent Assist
Puzzel taps into the power of Artificial Intelligence to launch Agent Assist Latest release supports a unified knowledge experience that…
Reports
Poor Data Security Practices have Serious Consequences
Global research shows poor data security practices have serious consequences for businesses worldwide PCI Pal research finds a significant change…
WhitePapers
Delivering Customer Service in the Digital Age
Enghouse Interactive White paper – Delivering Customer Service to contact centres in the Digital Age To explore the impact of…