53% of Contact Centre Agents Report Symptoms of Stress
Employers are stepping up as 53% of contact centre agents report symptoms of stress according to reaearch from the CCMA…
- Articles, - Industry News, CCMA, Sabio Group 26 January 2023
Employers are stepping up as 53% of contact centre agents report symptoms of stress according to reaearch from the CCMA…
- Customer Service/Experience, - Industry News, Odigo
- Industry News, - Reports/Surveys, Sensee
- Contact Centre Tips, - Industry News, Calabrio
- Industry News, Business Systems
- Artificial Intelligence, - Industry News, Sabio Group
- Industry News, - Reports/Surveys
Employers are stepping up as 53% of contact centre agents report symptoms of stress according to reaearch from the CCMA…
Britannic and 8×8 help Plus Dane Housing Improve Customer Experience in their contact centre Connecting agents and tenants with new…
The Ultimate 5-step Detox Programme for Contact Centre Health If the festive season left your frontline staff frazzled, now is…
The shifting sands of customer contact in a post-pandemic world – In response to the shift in people’s working habits…
Sabio Group, the digital customer experience (CX) transformation specialist, has unveiled the keynote speakers for its flagship European technology event,…
Ways to pay in 2023 – Encoded’s top five payment predictions in business and contact centres secure, fast, payment solutions…
Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth Calabrio, the workforce…
VIVOBAREFOOT announces new digital customer experience partnership with Arvato CRM to support global expansion Global natural health and footwear brand…
The ultimate contact centre training guide -72% of contact centre agents say they need better training to do their jobs…
The leading awards programme that recognises contact centre talent in the UK, the UK National Contact Centre Awards Celebrating their…
The importance of the cloud in delivering a contact centre omnichannel CX Craig Farley, Head of Consulting at IPI Accelerated…
How to create the total customer package in the contact centre? Total experience Agam Kohli Director, CX Solutions Engineering UK…
Your 2023 CX Predictions Report for contact centres from CallMiner Download NOW Forrester foresees this year to be a year…
Capita signs seven-year outsource contact centre contract extension with freenet AG The contract will see Capita’s Experience division partner with…
NICE Delivers New RPA Innovations leveraging AI To Achieve Complete Performance and Master CXi New capabilities for NEVA Discover present…
Has your Contact Centre Embraced Hybrid Working? The majority of UK businesses still ill-equipped for a hybrid working future according…
Could ChatGPT herald the next stage for CX AI adoption in the contact centre? Joe O’Brien – Global Corporate Communications…
Almost half of customer service calls fail due to contact centre background noise – Nearly half of all consumers hang…