Take Part in the UK’s Largest Survey of Contact Centres
With insights built on hard data, the 19th annual edition of “The UK Contact Centre Decision-Makers’ Guide” is the largest…
Articles
A Day in the Life of an Agent in the Contact Centre of the Future
Day in the life of an agent in the contact centre of the future – Contexta360’s CTO, Tim Harbers, imagines…
Case Studies
Vonage Contact Centre Helps Key Travel Deliver Enhanced CX
Vonage Contact Centre Helps Key Travel Deliver an Enhanced Experience for Humanitarian and Academic Travelers Worldwide Vonage have announced that…
Contact Centre Tips
Contact Centres Simplified: Turn Theory into Practice
Contact centres simplified: 3 ways to turn theory into practice In our last two blogs, we introduced the concept of…
COVID-19
COVID-19 Is Not An Obstacle to Customer Satisfaction
COVID-19 mustn’t be an Obstacle to Customer Satisfaction in Contact Centres – Poor customer service has been a consistent theme…
Events
Infobip Shift ‘21 Celebrates Jubilee Year
Eastern Europe’s Largest Developer Conference Infobip Shift ‘21 Celebrates Jubilee Year Infobip Shift Conference set to welcome 3,000 attendees from…
PCI/DSS – GDPR
PCI DSS: So Why Does It Pay To Comply with it?
PCI DSS: So Why Does It Pay To Comply? – For customers to buy from an organisation either in person,…
Recruitment
Contact Centre Outsourcer Sigma Plant Trees For Staff
Environmental tree planting project helps contact centre outrsource Sigma celebrate new staff appointments A unique partnership has seen a forest…
Social Media/Digital/AI
Reinvent your Contact Centre after Digital Transformation
Reinvent your contact centre after digital transformation – Download the report from NICE and ContactBabel. Contact centres survived seismic shifts…
Awards
PCI Pal Shortlisted in 5 Payment Industry Awards
High Five! PCI Pal celebrates shortlisting in five payment industry award categories PCI Pal® – the global cloud provider of…
Cloud
Cox & Cox Platform For Growth With Cloud Contact Centre
Cox & Cox establish a future platform for growth thanks to its new Cloud Contact Centre solution Business Systems implements…
Customer Service
UK Most Unforgiving Country when it comes to Customer Service
UK most unforgiving country when it comes to customer service – More than a third of people (38%) in the…
Downloads
The Challenge of Evaluating Contact Centre Performance
The Challenge of Evaluating Contact Centre Performance – Download the eBook from Alvaria The ultimate objective of the contact centre…
Outsource
go-centric On UK Gov Framework For Contact Centres
Glasgow-based go-centric has been awarded a place on a major UK Government procurement framework to deliver contact centre services. The…
Products
NICE Launches Enlighten AI Complaint Management
NICE Launches Enlighten AI for Complaint Management, Providing the Market’s First Smart, Real-Time Solution to Power Regulatory Compliance NICE Enlighten…
Reports
Take Part in the UK’s Largest Survey of Contact Centres
With insights built on hard data, the 19th annual edition of “The UK Contact Centre Decision-Makers’ Guide” is the largest…
WhitePapers
Payments: The Future of Security and CX whitepaper
PCI Pal® publishes Payments: The Future of Security and CX whitepaper – Whitepaper explores how data breaches impact customer confidence…
