Steamlining The CX Through The Contact Centre
Steamlining The Customer Experience Through The Contact Centre – How IPI achieved this for Northern Ireland Water NI Water is…
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IPI Supercharge Your Avaya Contact Centre Investment
Keeping Agents Happy & Contact Centre Running During COVID
IPI Named one of the Best Companies to Work For 2021
The Changing Face of the Contact Centre – Retail
Gamification can be used effectively within Hybrid contact centre
Omnichannel CX in the Travel Industry During Pandemic
How IPI Assisted Co-op Business Services to the Cloud
Make Your Remote Contact Centre PCI Compliant
The Changing Face of the Contact Centre – One Year On
The Changing Face of the Contact Centre – One Year On: Contact Centre Transformation The past year has undoubtedly changed…
Hillarys Embark On Digital Transformation with IPI
Hillarys Blinds Embarking On a Large Scale and Complex Digital Transformation with IPI The Opportunity Hillarys is the UK’s leading…
The Changing Face of the Contact Centre – 1 Year On…
‘Come out fighting from lockdown – contact centre strategies & lessons learnt’ – The mix of people, process, technology &…
Building A Digital Transformation Strategy For CX
IPI Building A Digital Transformation Strategy To Enhance Customer Experience Customer’s Opportunity Northern Ireland Water, established in 2007, is a…
Ten Top tips – Using Call deflection to Reduce Call Volumes
Ten top tips – using call deflection to reduce call volumes The contact centre should be at the heart of…
IPI Helps YoungMinds Support More Concerned Parents
IPI Helps YoungMinds create a plan to Support More Concerned Parents YoungMinds is the UK’s leading charity committed to improving…
How to Boost Customer Experience in the Utility Sector
How to Boost Customer Experience (CX ) in the Utility Sector – CX: It’s time to get serious Increased competition…
IPI teams with Mentoring Lab to help young people Get into Tech
IPI teams up with The Mentoring Lab to help young people break into the tech sector IPI, the digital contact…
IPI adds PCI capability to IPI Contact Centre Cloud
IPI Cloud PCI offered on consumption basis to help contact centres satisfy PCI requirements cost-effectively IP Integration (IPI), the digital…
Refresh Homeworking Strategy for Contact Centre Staff
How to refresh your homeworking strategy for 2021 for contact centre staff Craig Farley, Head of Consulting, IPI As lockdown…