Is The Misalignment of CX priorities Driving You Round The Bend?
Is the misalignment of CX priorities driving you round the bend? Join IPI for world-class driving and discussion – Thursday…
IPI
3 Ways to Capitalise on Intelligent Call Routing in Contact Centres
Improve Productivity in your Insurance Contact Centre
IPI Outfits Boden with the Latest Cloud Technology
Achieve your Business Outcomes with IPI Cloud AI
Putting Your Contact Centre Staff First in 2022
IPI Pauseable Now Available on Genesys AppFoundry
Gtech Selects IPI to Support Contact Centre Operations
IPI Company Purpose and Values – Contact Centre Solutions Provider
At IPI, Our People are at the Heart of what we do
The IPI People Experience At IPI, our people are at the heart of what we do. They are what differentiates…
Streamlining The CX Through The Contact Centre
Streamlining The Customer Experience Through The Contact Centre – How IPI achieved this for Northern Ireland Water NI Water is…
IPI Supercharge Your Avaya Contact Centre Investment
Supercharge your Avaya contact centre investment with IPI – Selecting a contact centre platform is a strategic business decision. The…
Keeping Agents Happy & Contact Centre Running During COVID
Findel Education Resources – Keeping Agents Happy and the Contact Centre operation Running during Pandemic with the assistance of IPI…
IPI Named one of the Best Companies to Work For 2021
IPI named one of the Best Companies to Work For 2021 – Two-star rating reflects IPI’s outstanding engagement with its…
The Changing Face of the Contact Centre – Retail
In our recent webinar ‘The Changing Face of the Contact Centre – 1 Year On’, our panel of contact centre…
Gamification can be used effectively within Hybrid contact centre
How gamification can be used effectively within the hybrid contact centre IPI Craig Farley As we slowly emerge from lockdown…
Omnichannel CX in the Travel Industry During Pandemic
In our recent webinar ‘The Changing Face of the Contact Centre – 1 Year On’ our panel of contact centre…
How IPI Assisted Co-op Business Services to the Cloud
How IPI assisted Co-op Business Services (CBS) contact centre move to the cloud and away from its on-premise solution. Customer…
Make Your Remote Contact Centre PCI Compliant
PCI Compliance for Remote Contact Centre Workers The past year has seen a huge increase in the number of customers…