IPI adds PCI capability to IPI Contact Centre Cloud
IPI Cloud PCI offered on consumption basis to help contact centres satisfy PCI requirements cost-effectively IP Integration (IPI), the digital…
IP Integration
Refresh Homeworking Strategy for Contact Centre Staff
Contact Centre Webinar: IPI Cloud AI 4th March
IPI Cloud AI Webinar
IP Integration (IPI) Announces Sat Sanghera as New CEO
2021: The Year of the Omnichannel Cloud Contact Centre
IPI Picks Up Prestigious Award at Genesys Partner Vision
4 Ways to Keep Employee Engagement High During Lockdown
IP Integration launches IPI Cloud AI for Contact Centres
5 benefits of an Effective Contact Routing Strategy
5 benefits of an effective contact routing strategy within the contact centre – Steve Murray, Solutions Director, IPI A modern-day…
Is Your Contact Centre Listening to Vulnerable Customers?
is your contact centre listening to your vulnerable customers? Steve Murray, solutions director at IPI Covid-19 has had a resounding…
The future of the Contact Centre Post COVID-19
The future of the contact centre post Covid-19 – Coronavirus has forced unprecedented change upon the contact centre, testing every…
Why now is the Time of the Contact Centre Chatbot
Why now is the time of the contact centre chatbot By Steve Murray, Solutions Director, IPI The effects of the…
Managing Workforce Engagement During COVID-19
Managing workforce engagement during COVID-19 Craig Farley, Head of WEM Consultancy IPI Contact centres have seen numerous changes in response…
IPI Team Up with UK Youth to help People Build Futures
IPI teams up with UK Youth to help young people build bright futures – Reading-based company has so far raised…
IPI implements AI chatbot for Northern Ireland Water
IPI implements AI chatbot for Northern Ireland Water Part of digital transformation strategy to enhance customer experience within utility company…
Implementing Contact Centre Automation in 2020
2020: the year of contact centre automation – By Steve Murray, Solutions Director, IPI Automation in customer service is not…
Hillarys Transforms Contact Centre Operations with IPI
Hillarys transforms contact centre operations with IPI Contact centre enhancements save £500K in first year, reduce attrition rates, boost customer…
IP Integration Bolsters Cloud Portfolio with Genesys
IP Integration bolsters its cloud-based portfolio with Genesys New partnership extends strategy to deliver greater choice and flexibility to customers…