IPI adds PCI capability to IPI Contact Centre Cloud
IPI Cloud PCI offered on consumption basis to help contact centres satisfy PCI requirements cost-effectively IP Integration (IPI), the digital…
IPI Cloud PCI offered on consumption basis to help contact centres satisfy PCI requirements cost-effectively IP Integration (IPI), the digital…
5 benefits of an effective contact routing strategy within the contact centre – Steve Murray, Solutions Director, IPI A modern-day…
is your contact centre listening to your vulnerable customers? Steve Murray, solutions director at IPI Covid-19 has had a resounding…
The future of the contact centre post Covid-19 – Coronavirus has forced unprecedented change upon the contact centre, testing every…
Why now is the time of the contact centre chatbot By Steve Murray, Solutions Director, IPI The effects of the…
Managing workforce engagement during COVID-19 Craig Farley, Head of WEM Consultancy IPI Contact centres have seen numerous changes in response…
IPI teams up with UK Youth to help young people build bright futures – Reading-based company has so far raised…
IPI implements AI chatbot for Northern Ireland Water Part of digital transformation strategy to enhance customer experience within utility company…
2020: the year of contact centre automation – By Steve Murray, Solutions Director, IPI Automation in customer service is not…
Hillarys transforms contact centre operations with IPI Contact centre enhancements save £500K in first year, reduce attrition rates, boost customer…
IP Integration bolsters its cloud-based portfolio with Genesys New partnership extends strategy to deliver greater choice and flexibility to customers…