The Changing Face of the Contact Centre – 1 Year On…
‘Come out fighting from lockdown – contact centre strategies & lessons learnt’ – The mix of people, process, technology &…
IP Integration
Building A Digital Transformation Strategy For CX
Ten Top tips – Using Call deflection to Reduce Call Volumes
IPI Helps YoungMinds Support More Concerned Parents
How to Boost Customer Experience in the Utility Sector
IPI teams with Mentoring Lab to help young people Get into Tech
IPI adds PCI capability to IPI Contact Centre Cloud
Refresh Homeworking Strategy for Contact Centre Staff
Contact Centre Webinar: IPI Cloud AI 4th March
IPI Cloud AI Webinar
Join IPI for a free online webinar where they will outline what their product suite includes, as well as…
IP Integration (IPI) Announces Sat Sanghera as New CEO
IPI announces Sat Sanghera as new CEO – Further strengthens leadership team with appointment of Andy Scopes as COO IP…
2021: The Year of the Omnichannel Cloud Contact Centre
2021: the year of the omnichannel cloud contact centre – Craig Farley, Head of Consulting, IPI As this unprecedented year…
IPI Picks Up Prestigious Award at Genesys Partner Vision
IP Integration (IPI), the digital contact centre specialist, today announced that it has been honoured by Genesys, a global leader…
4 Ways to Keep Employee Engagement High During Lockdown
4 ways to keep employee engagement with contact centre agents high during lockdown Craig Farley, Head of Applications Consulting, IPI…
IP Integration launches IPI Cloud AI for Contact Centres
IP Integration launches IPI Cloud AI for Contact Centres New SaaS solution gives customers access to self-service functionality irrespective of…
5 benefits of an Effective Contact Routing Strategy
5 benefits of an effective contact routing strategy within the contact centre – Steve Murray, Solutions Director, IPI A modern-day…
Is Your Contact Centre Listening to Vulnerable Customers?
is your contact centre listening to your vulnerable customers? Steve Murray, solutions director at IPI Covid-19 has had a resounding…
The future of the Contact Centre Post COVID-19
The future of the contact centre post Covid-19 – Coronavirus has forced unprecedented change upon the contact centre, testing every…
Why now is the Time of the Contact Centre Chatbot
Why now is the time of the contact centre chatbot By Steve Murray, Solutions Director, IPI The effects of the…