It has been reported that two NHS Ambulance Service 999 Contact Centre run by the East…
Category: – Recruitment
Calabrio Names Frank Ciccone CRO as Company Accelerates Growth & CX Innovations
Calabrio Names Frank Ciccone CRO as the Company Accelerates Growth and Customer Experience Innovations Veteran customer…
Foundever Announce Closure of Plymouth Contact Centre
Outsource contact centre operator, Foundever (Formally known as Sitel) has announced the closure of its Plymouth…
Natalie Sehnal Appointed Director of Fulfilment & Contact Centre Solutions
Whistl, the UK’s leading logistics specialists in e-fulfilment, mail and parcels, has appointed Natalie Sehnal as…
2,000 Jobs at Risk at Sky Contact Centres
Sky, the owner of Sky News, has announced 2,000 jobs at its contact centres are at…
Business Systems Ltd appoints Andrew Jacobs as Managing Director
Business Systems Ltd has announced the promotion of Andrew Jacobs to Managing Director. Andrew will lead…
Contact Centre Outsourcer Uniquely announces over £20m Investment & 300 Jobs
300 new contact centre jobs are set to be created by Irish-owned company Uniquely in Birmingham,…
Wordwatch appoints William Davenport as Managing Director
Wordwatch, a leading provider of communications governance and archiving solutions, is today announcing the appointment of…
Calabrio Appoints Carl Gillert as Chief Financial Officer
Calabrio Appoints Carl Gillert as Chief Financial Officer to Drive Financial Strategy and Growth Calabrio, the…
CC33Global plans AI recruitment drive following £1m investment
Contatct centre outsourcer, CC33Global is set to launch a new AI development team comprising up to…
Beko Europe Starts Recruitment Drive for Contact Centre Staff
Beko Europe Starts Recruitment Drive for extra staff at its Peterborough based Contact Centre. Beko, which…
70% of Contact Centre Agents Would Recommend Their Job to Others
An Enhanced Reputation of the Contact Centre Industry: 70% of Agents Would Recommend Their Job to…
Azamara Dedicated Contact Centre Drives up Cruise Bookings
Azamara Cruises has announced a massive 67 per cent increase in trade and consumer booking conversions…
H&M Announce Closure of its Edinburgh based Contact Centre
Global fashion retailer H&M has confirmed that they are to close its Edinburgh based contact centre…
Content Guru’s Headcount Hits Continued Double-Digit Growth In 2024
Content Guru, a leading global provider of enterprise cloud customer experience (CX) and contact center solutions,…
CV Formatting Tips for Contact Centre Professionals
Dialling Up Your Potential: CV Formatting Tips for Contact Centre Professionals Making yourself stand out among…
Employee Rights Bill: Impact on Workforce Planning in Contact Centres
The new Labour government in the UK has introduced an Employee Rights Bill aimed at strengthening…
Avaya Appoints Alison Hastings to Lead European Channel Business
Avaya have announced that it has appointed Alison Hastings as European Channel Lead. In this new,…
Moneypenny & VoiceNation Appoint US Head of Marketing
Moneypenny and VoiceNation, leading virtual receptionist and phone answering providers, have appointed a new US Head…