Speaking Customer’s Language: Everyone Speaks English?
Speaking the customer’s language surely everyone speaks English – well don’t they? Despite Brexit and the pandemic, business still becomes…
– Recruitment
Quantanite Expand Leadership Team further with New CCO
Stagecoach Officially Opens New Contact Centre in Perth
MaxContact Builds on Record Year of Growth with New VP of Engineering
North East Ambulance Service Opens New Contact Centre
New NHS 24 Contact Centre opened by First Minister
Ventrica appoints Jo Regan-Iles as new Chief People Officer
Firstsource Committed to Create Contact Centre Jobs
Engaged Employees: Difference Between Successful & Struggling Contact Centre
KCOM Searching for Local Talent at Hull Contact Centre
KCOM has launched a major recruitment drive to fill 40 new customer service roles at their Hull based contact centre…
Vodafone Create 300 Jobs at Stoke-on-Trent Contact Centre
Vodafone confirms future way of working in the UK, including the creation of 300 new customer-facing roles at its Stoke-on-Trent…
How Can Contact Centres Avoid Employee Burnout?
How can contact centres avoid employee burnout? Brian Atkinson, General Manager, and Vice President EMEA at Five9 discusses The UK…
Stagecoach Appoint New Head of Customer Service
New Stagecoach dedicated customer contact centre moves a step closer with new Head of Customer Service appointed Stagecoach has announced…
Echo MS Appoint Customer Services Director to Board
Contact centre Outsource company Echo Managed Services appoints customer services director to its board Rachael Merrell joins as customer services…
A Guide to Recruitment and Retention in your Contact Centre
Recruitment and Retention in your Contact Centre A guide to recruiting the best talent for your contact centre and managing…
Infobip appoints Bobby White as Head of Marketing, Europe
Infobip appoints Bobby White as Head of Marketing, Europe Infobip, the global communications provider, has announced Bobby White as its new Head…
Toople Opens Second Contact Centre with Support from BT
Toople PLC, a provider of bespoke telecom services to UK SMEs and a reseller of BT’s products and services, is…
New NHS 24 Contact Centre Opens in Dundee
A new NHS 24 contact centre has opened in Dundee – allowing the service to help more people and further…
Three-quarters of Contact Centre Agents Facing Imminent Burnout
Three-quarters of Contact Centre Agents facing imminent burnout MaxContact calls on the industry to make 2022 the year of the…