Post-Pandemic – How will Contact Centre Culture Change?
Post-pandemic perspectives – how will contact centre culture change?Martin Taylor is Deputy CEO at Content Guru One of the most…
Content Guru
Northern Powergrid set to Transform Contact Centre
Jabra Headsets Now Certified To Work With Content Guru storm®
Content Guru’s storm® solution Verified as Citrix® Ready
Content Guru Unveils New Partnership with Wavenet
Content Guru Certified for Microsoft Teams For Contact Centres
Content Guru Appoints New Country Manager in Germany
How Natural Language Processing Can Benefit Contact Centre Agents
Content Guru Wins at Utility Week Awards 2020
Content Guru Expands Features With Microsoft Teams
Content Guru Expands Features Available With Microsoft Teams Integration Content Guru has expanded the feature set available as part of…
The Human Touch: Customer Service in the time of COVID
The human touch: customer service in the time of COVID Martin Taylor, Deputy CEO and Co-Founder of Content Guru Customer…
Content Guru Positioned as Challenger for Contact Centre as a Service
Content Guru Positioned as a Challenger in the 2020 Gartner Magic Quadrant for Contact Centre as a Service Content Guru,…
Content Guru Martin Taylor Named Among UK Business Leaders
Co-Founder and Deputy CEO at Content Guru, Martin Taylor, is Named Among UK’s Top 50 Most Ambitious Business Leaders Martin Taylor, Co-Founder…
Cognosante Chooses Content Guru Cloud Solution
Content Guru, global leader in cloud contact centre solutions, has announced that Cognosante, major public sector Business Process Outsourcing (BPO)…
Content Guru Contact Centre as a Service Solutions Award
Content Guru Commended by Frost & Sullivan for Offering Superior Customer Engagement with its Advanced Contact Centre as a Service…
Content Guru Announces Integration with Microsoft Teams
Content Guru announces new integration with Microsoft Teams Content Guru, the leading cloud communications provider, has announced that its award-winning…
Implement a Preventative Customer Engagement Strategy
How to implement a ‘preventative’ customer engagement strategy in your contact centre There is a tendency in business, regardless of…
Customer Engagement Sees Decline During COVID-19 Lockdown
Customer engagement saw dramatic decline across the economy during COVID-19 lockdown, according to research from Content Guru – Customer call…
Content Guru Named Supplier on Crown Commercial Service
Content Guru Named as a Supplier on Crown Commercial Service’s Spark Dynamic Purchasing System Leading cloud communications technology provider, Content…