Agent Experience | Your complete guide to AX
Agent Experience | Your complete guide to AX – With so much attention placed on customer experience in the contact…
– White Papers
Jabra Hybrid Ways of Working Research: 2021 Global Report
Customer Experience Continues to be Less About the Sizzle
Flexi-Working – a win for People and Planet, says FourNet
White Paper: Implementing Automation in the Contact Centre
Payments: The Future of Security and CX Whitepaper
FourNet ‘2021 & Beyond’ Remote Working White Paper
CallMiner: Making Humans More Humane with AI
White Paper: Contact Centre Operations to Work From Home
White Paper: Customer Service Performance Checklist
White Paper: Customer Service Performance Checklist Have you fallen into some bad habits when it comes to customer service in…
Delivering Customer Service in the Digital Age
Enghouse Interactive White paper – Delivering Customer Service to contact centres in the Digital Age To explore the impact of…
Employees Ready to be Empowered by Automation Tech
75% of responses indicate employees believe Robotic Process Automation will improve their performance, reduce errors, grow sales and increase customer…
Are Customers Losing Patience with your Customer Service?
Are customers losing patience with your customer service? White Paper from 8×8 ‘Importance of Customer Service – Value of Speed’…
What’s Happening with AI in the Contact Centre?
Visit any typical contact centre today and one thing is constant: the sheer number of people involved. Visit any modern…
White Paper: Employee Engagement In The Contact Centre
Employee Engagement In The Contact Centre – Genesys White Paper Today, it is rare to read HR or management press…
White Paper: Are you Ready for Generation Z?
The influence of Generation Z in consumer purchases has been evident for over a decade as this generation increasingly influences…
Whitepaper: Designing and Delivering Customer Journeys
It’s the age of the empowered, omnichannel consumer. Armed with multiple devices, consumers use multiple interaction channels to engage with…
The State of Digital Care 2018 in the Contact Centre
Conversocial have published their White Paper ‘The State of Digital Care 2018’ A comprehensive analysis of your customers’ digital care…
White Paper: Analyzing and Shaping Customer Journeys
Altocloud White Paper: Analyzing and Shaping Customer Journeys When you can anticipate customer needs, you can provide a customer experience…