Almost Half of Calls Fail Due To Contact Centre Background Noise
Almost half of customer service calls fail due to contact centre background noise – Nearly half of all consumers hang…
– White Papers
How to make your Hybrid Workforce PCI Compliant
The Future of Customer Experience: Invisible & Seamless Personalisation
White Paper Convergence of Customer Engagement Technologies
Contact Centre Best Practices in the Era of PCI DSS 4.0
Agent Experience | Your complete guide to AX
Jabra Hybrid Ways of Working Research: 2021 Global Report
Customer Experience Continues to be Less About the Sizzle
Flexi-Working – a win for People and Planet, says FourNet
White Paper: Implementing Automation in the Contact Centre
Implementing automation in the contact centre – New White paper from Odigo Today more than ever, the utilities sector is…
Payments: The Future of Security and CX Whitepaper
PCI Pal® publishes Payments: The Future of Security and CX whitepaper – Whitepaper explores how data breaches impact customer confidence…
FourNet ‘2021 & Beyond’ Remote Working White Paper
FourNet publishes latest ‘2021 & beyond’ Remote Working White Paperaimed at contact centre agents remotely working The long-term success or…
CallMiner: Making Humans More Humane with AI
Making Humans More Humane with AI – Free Contact Centre White paper from CallMiner The customer experience (CX) is the…
White Paper: Contact Centre Operations to Work From Home
Aspect White Paper: Contact Centre Operations to Work From Home The Home Field Advantage: Business Continuity by Design The capability…
White Paper: Customer Service Performance Checklist
White Paper: Customer Service Performance Checklist Have you fallen into some bad habits when it comes to customer service in…
Delivering Customer Service in the Digital Age
Enghouse Interactive White paper – Delivering Customer Service to contact centres in the Digital Age To explore the impact of…
Employees Ready to be Empowered by Automation Tech
75% of responses indicate employees believe Robotic Process Automation will improve their performance, reduce errors, grow sales and increase customer…
Are Customers Losing Patience with your Customer Service?
Are customers losing patience with your customer service? White Paper from 8×8 ‘Importance of Customer Service – Value of Speed’…
What’s Happening with AI in the Contact Centre?
Visit any typical contact centre today and one thing is constant: the sheer number of people involved. Visit any modern…