Flexi-Working – a win for People and Planet, says FourNet
The UK’s new employment landscape, with ultra-flexi working, provides employers with an opportunity to create a more diverse workforce while…
– White Papers
White Paper: Implementing Automation in the Contact Centre
Payments: The Future of Security and CX Whitepaper
FourNet ‘2021 & Beyond’ Remote Working White Paper
CallMiner: Making Humans More Humane with AI
White Paper: Contact Centre Operations to Work From Home
White Paper: Customer Service Performance Checklist
Delivering Customer Service in the Digital Age
Employees Ready to be Empowered by Automation Tech
Are Customers Losing Patience with your Customer Service?
Are customers losing patience with your customer service? White Paper from 8×8 ‘Importance of Customer Service – Value of Speed’…
What’s Happening with AI in the Contact Centre?
Visit any typical contact centre today and one thing is constant: the sheer number of people involved. Visit any modern…
White Paper: Employee Engagement In The Contact Centre
Employee Engagement In The Contact Centre – Genesys White Paper Today, it is rare to read HR or management press…
White Paper: Are you Ready for Generation Z?
The influence of Generation Z in consumer purchases has been evident for over a decade as this generation increasingly influences…
Whitepaper: Designing and Delivering Customer Journeys
It’s the age of the empowered, omnichannel consumer. Armed with multiple devices, consumers use multiple interaction channels to engage with…
The State of Digital Care 2018 in the Contact Centre
Conversocial have published their White Paper ‘The State of Digital Care 2018’ A comprehensive analysis of your customers’ digital care…
White Paper: Analyzing and Shaping Customer Journeys
Altocloud White Paper: Analyzing and Shaping Customer Journeys When you can anticipate customer needs, you can provide a customer experience…
Whitepaper: Card Fraud – It’s time to Act
A practical guide to protecting businesses from fraudsters has been produced by leading communications company Ultracomms in anticipation of tougher…
White Paper: Extracting Calls from Old Call Recorders Checklist
Whether you need access to old call recordings for compliance reasons (FCA, MiFID II) or for business intelligence, there are a…
White Paper: Cloud-based Technology in Contact Centres
7 Reasons why it pays to Invest in Cloud-based Technology in Contact Centres Every organisation wants happy customers and healthy…