Calls Fail Due To Contact Centre Background Noise
Almost half of customer service calls fail due to contact centre background noise – Nearly half of all consumers hang…
Almost half of customer service calls fail due to contact centre background noise – Nearly half of all consumers hang…
Implementing automation in the contact centre – New White paper from Odigo Today more than ever, the utilities sector is…
PCI Pal® publishes Payments: The Future of Security and CX whitepaper – Whitepaper explores how data breaches impact customer confidence…
FourNet publishes latest ‘2021 & beyond’ Remote Working White Paperaimed at contact centre agents remotely working The long-term success or…
Making Humans More Humane with AI – Free Contact Centre White paper from CallMiner The customer experience (CX) is the…
Aspect White Paper: Contact Centre Operations to Work From Home The Home Field Advantage: Business Continuity by Design The capability…
White Paper: Customer Service Performance Checklist Have you fallen into some bad habits when it comes to customer service in…
Enghouse Interactive White paper – Delivering Customer Service to contact centres in the Digital Age To explore the impact of…
75% of responses indicate employees believe Robotic Process Automation will improve their performance, reduce errors, grow sales and increase customer…
Are customers losing patience with your customer service? White Paper from 8×8 ‘Importance of Customer Service – Value of Speed’…
Visit any typical contact centre today and one thing is constant: the sheer number of people involved. Visit any modern…