CallMiner: Making Humans More Humane with AI
Making Humans More Humane with AI – Free Contact Centre White paper from CallMiner The customer experience (CX) is the…
– White Papers
White Paper: Contact Centre Operations to Work From Home
White Paper: Customer Service Performance Checklist
Delivering Customer Service in the Digital Age
Employees Ready to be Empowered by Automation Tech
Are Customers Losing Patience with your Customer Service?
What’s Happening with AI in the Contact Centre?
White Paper: Employee Engagement In The Contact Centre
White Paper: Are you Ready for Generation Z?
Whitepaper: Designing and Delivering Customer Journeys
It’s the age of the empowered, omnichannel consumer. Armed with multiple devices, consumers use multiple interaction channels to engage with…
The State of Digital Care 2018 in the Contact Centre
Conversocial have published their White Paper ‘The State of Digital Care 2018’ A comprehensive analysis of your customers’ digital care…
White Paper: Analyzing and Shaping Customer Journeys
Altocloud White Paper: Analyzing and Shaping Customer Journeys When you can anticipate customer needs, you can provide a customer experience…
Whitepaper: Card Fraud – It’s time to Act
A practical guide to protecting businesses from fraudsters has been produced by leading communications company Ultracomms in anticipation of tougher…
White Paper: Extracting Calls from Old Call Recorders Checklist
Whether you need access to old call recordings for compliance reasons (FCA, MiFID II) or for business intelligence, there are a…
White Paper: Cloud-based Technology in Contact Centres
7 Reasons why it pays to Invest in Cloud-based Technology in Contact Centres Every organisation wants happy customers and healthy…
Avoid Customer Churn with Cloud-Native Contact Centres
Avoid Customer Churn and Increase Revenues with Cloud-native Contact Centres – Frost & Sullivan whitepaper finds bigger benefits come from…
UK Retail Customer Experience Failing To Improve
UK Retail Customer Experience failing to improve with nearly 50% of queries left unanswered Eptica study finds consumers more likely…
Artificial Intelligence is Changing the Contact Centre
How are Artificial Intelligence & Virtual Assistance Changing the Contact Centre? Over the last 5 years, customer service has considerably…
Why You Should Use Tech to Shield Payment Card Data
Contact centres should use new technology to shield payment card data from call centre agents & call recordings to stop…