How to make your hybrid workforce PCI compliant – empowering contact centre agents to work from anywhere.Whitepaper from IPI
The world of hybrid work is here. With ‘smart working’ and flexibility top priorities for many organisations, distributed workforces – comprised of employees working in-office, at home or a combination of both – are here to stay.
Indeed, Gartner reports that 75% of hybrid workers say their expectations for working flexibly have increased, and that four out of ten employees are at risk of leaving an organisation if it insists they return to an in-person office.
While the true future of work remains uncertain, there are very few expectations that things will return to exactly as they were before the pandemic. This is especially true in the contact centre industry, where the boom in remote working has spurred a huge shift in operations, moving
from legacy on-premise-based contact centres, to cloud-powered customer service – empowering contact centre agents to work from anywhere.
To download the White paper ‘How to make your hybrid workforce PCI compliant Click Here
IPI is the UK’s leading digital contact centre specialist, focused on creating intelligent and innovative contact centre solutions that deliver exceptional customer experiences.
IPI understands that technology is only part of the solution to addressing business challenges within the contact centre. Its experts know the intricacies of people, technology, processes and customer demands and understand the realities of running a contact centre, as well as the practicalities of making advanced software deliver to its full potential.
By looking at the challenges and business drivers in the contact centre, both today and in the future, IPI ensures its clients realise the full benefits of their contact centre technology by using it as an enabler to achieve measurable results and maximise investment value. Fully focused on business outcomes, IPI offers a comprehensive blend of contact centre operational experience, combined with deep technology expertise. This enables its experts to align the most appropriate technology for its clients’ needs, and ensure people are equipped in the short and long term to deliver exceptional experiences.
Founded in 2001, IPI supports more than five million customer interactions and 65,000 agents every day. Headquartered in Reading, UK, IPI also has offices in London and Manchester, as well as in the Philippines.
For additional information on IPI View their Company Profile