Capacity

Capacity is a unified CX Automation Platform built to help contact centre reduce costs, improve CSAT, and support both virtual and human agents with AI-powered efficiency.

We connect your knowledge, data, and systems into one AI Knowledge Orchestration Layer – powering virtual agents, agent assist, post interaction automation and outbound campaigns across every channel.

We exist to solve a decade-old problem in contact centers. Rising customer expectations, plus skyrocketing support costs, and fragmented tech, equal operational chaos.

Capacity replaces this chaos with a unified, intelligent, end-to-end platform; covering inbound support, agent enablement, and proactive outbound engagement.

Address: Unit 407, Bedford Heights, Brickhill Drive, Bedford, MK41 7PH

Website – Email

Capacity Social Media: Vimeo – LinkedIn  

Products/Services:  Coaching and Training, Compliance Software, Contact Centre Software, Interaction and Speech Analytics, Performance Management and Quality Monitoring and Voice of the Customer Software.