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Zoom Workplace — the company’s AI-powered, open collaboration platform built for modern work — will streamline communications, increase employee engagement, optimize in-person time, improve productivity, and offer customer choice with third-party apps and integrations. Zoom Workplace, powered by Zoom AI Companion, will include collaboration solutions like meetings, team chat, phone,...
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Vonage is redefining business communications, helping enterprises use fully-integrated unified communications, contact centre and programmable communications solutions via APIs. True to our roots as a technology disruptor, we’ve embraced technology to transform businesses to collaborate more productively and engage their customers more effectively across all communications channels. Address: NewVoiceMedia House,...
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In today’s fast paced and challenging business environment, maintaining good customer relations is critical to the success of any company. Customers nowadays expect more, are less understanding and ultimately will take their business elsewhere and quickly if you do not meet service expectations. Who is Ventrica? Ventrica is an outsourced...
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Agent-assisted & self-service phone payments for Amazon Connect, Salesforce Service Cloud Voice and Zendesk for Contact Center. Our service solutions allow you to outsource the job of capturing credit card information and minimize your exposure to the PCI-DSS when taking payments over the phone. Sign up for your free trial...
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Sensée is a work-from-home (WFH) and hybrid workplace specialist.Sensée has been creating, managing and optimising work-from-home (WFH) and hybrid working contact centre operations in the UK since 2004.Through a mix of a unique 100% @home talent-on-tap outsourcing proposition and Cloudworks, our purpose-built hybrid working SaaS ecosystem, we help leading brands...
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Sabio Group is an AI-first expert services partner specialising in transforming digital customer experiences in the contact centre. With operations across Europe and a client base that includes some of the world’s most demanding brands, Sabio partners with organisations to create human experiences that matter, in an AI-first world. The...
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Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,100 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy. The Puzzel Platform enables organisations to create...
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Premier CX are an award-winning creative agency specialising in helping contact centres humanise their customer touchpoints. Our goal is to be the top CX experts, and we know that starts with having a team of passionate people who are dedicated to success. We’re proud that our culture influences everything we...
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Why OMNINGAGE Connect? OMNINGAGE is a cloud based Contact Centre Platform powered by Amazon Connect and AWS. OMNINGAGE Connect is a next generation cloud based user desktop built for Amazon Connect which offers effortless user experience, promotes agent engagement and boosts staff productivity. Innovative Omningage Connect is the most innovative...
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Over 600 organisations in financial services, insurance, local government and healthcare use Netcall’s Liberty platform to make life easier for the people they serve. Liberty Converse is the next-generation, AI-powered contact centre solution that redefines how businesses engage with their customers. The cloud-native platform extends its robust contact centre software...
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice,...
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Our state-of-the-art AI-native solutions are designed to drive efficiency, productivity, scale, and excellence in sales and customer service. With a focus on automation, agent empowerment, customer assistance, and strategic business intelligence, we are dedicated to helping our clients exceed customer expectations and drive profitable business growth. Companies like Wayfair, Carta,...
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IPI is the UK’s leading digital contact centre specialist, focused on creating intelligent and innovative contact centre solutions that deliver exceptional customer experiences. IPI understands that technology is only part of the solution to addressing business challenges within the contact centre. Its experts know the intricacies of people, technology, processes...
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FourNet is at the forefront of technology developments within the telecommunications market, specialising in contact centre technologies, unified communications, video conferencing and managed and cloud services. FourNet is one of the fastest-growing privately owned technology companies in the UK and its newly created CX function is comprised entirely of highly...
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Five9 empowers organisations to create hyper-personalised and effortless AI-driven customer experiences that deliver better business outcomes. Powered by Five9 Genius AI and our people, the Five9 Intelligent CX Platform is trusted by 3,000+ customers and 1,400+ partners globally. The Latest News from Five9 [psac_post_slider design="design-12" show_author="false" show_comments="false" show_category="false" media_size="medium" dots="false"...
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Encoded is a leading UK Payment Service Provider and pioneer of new and innovative secure payment solutions for contact centres. The company was founded 20 years ago to offer affordable, pay-as-you-go IVR and payment solutions to small and large businesses. Many contact centres now rely on Encoded secure automated payments...
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ElevenLabs is a pioneer in natural-sounding voice AI, offering the Conversational Agents Platform to help companies automate customer service in a human-like way. Our platform enables the development of hyper-realistic, emotional, and intelligent AI voice agents that interact directly with customers to process inquiries, make bookings, and provide advice. With...
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Leader in cloud communications, Content Guru, supplies mission critical Customer Engagement and Experience solutions for hundreds of large organisations across the globe. The largest privately-owned provider of contact centre solutions, Content Guru’s parent company, Redwood Technologies Group, has been listed as the 9th best performing mid-market technology company by independent...
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ContactBabel is the leading analyst firm for the contact centre industry. If you have a question about how the industry works, or where it’s heading, the chances are we have the answer. The coverage provided by our massive and ongoing primary research projects is matched by our experience analysing the...
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For more than 30 years, the CCMA has been absolutely dedicated to supporting contact centre professionals. We’re constantly pushing ourselves to do more for our thriving community, which happens to be the largest community of contact centre professionals in the UK. The CCMA was founded with the goal of sharing...
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Capacity is a unified CX Automation Platform built to help contact centre reduce costs, improve CSAT, and support both virtual and human agents with AI-powered efficiency. We connect your knowledge, data, and systems into one AI Knowledge Orchestration Layer – powering virtual agents, agent assist, post interaction automation and outbound...
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Callytics.ai is an advanced AI platform that turns every customer conversation into clear, actionable insight. Built for organisations that want deeper understanding and better performance, it reveals exactly why customers are calling, why sales are lost, and why complaints happen — all in real time. Unlike simple transcription tools, Callytics.ai...
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Calabrio, the workforce performance company, provides the digital foundation of today’s customer-centric contact centres, enriching and interpreting human interactions, empowering agents as brand guardians with one fully integrated, cloud-based solution. Calabrio is the trusted ally to leading brands in 100 countries around the world and its flagship portfolio Calabrio ONE...
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Business Systems is a trusted transformation partner with over 35 years of experience helping CX teams and contact centres become smarter, faster and more compliant. We combine deep operational expertise with innovation and best-in-class technologies to deliver outcome-led solutions—ranging from intelligent AI automation and workforce optimisation to secure communications and...
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Britannic are award-winning specialists in business communications, systems integration, digital transformation and managed services, maximising the ICT investment of private and public organisations across the UK. Britannic Technologies is a value-added reseller with a difference. We are a highly knowledgeable team of approachable, long-serving experts specialising in business communications, contact...
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Assembled is a Support Operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead. Leading brands use Assembled’s workforce and vendor management capabilities to make optimal staffing decisions, gain visibility into performance and productivity, and unlock new ways to serve evolving customer needs. Address:...
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Apizee helps businesses resolve complex customer issues remotely by combining video calls, screen sharing, co-browsing, visual AI, and a video API in one seamless platform. By giving agents and experts real-time visual context, Apizee makes it easier to diagnose problems faster, guide customers step by step, and deliver more accurate...
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AnywhereNow is a global pioneer in transforming customer experience with innovative AI solutions and a leading provider of cloud-based contact centres for Microsoft Teams. AnywhereNow Dialogue Cloud Contact Centre Market leader omnichannel cloud-based contact centre natively integrated on Microsoft Teams. Leveraging advanced AI and seamless CRM integrations, Dialogue Cloud empowers organizations...
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8×8 is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre, and enterprise-class API solutions, powered by one global cloud communications platform. With powerful integrations such as 8×8 Contact Centre for Microsoft Teams, 8×8 empowers your staff to collaborate faster and work...
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Jabra provides contact centres with a powerful way to satisfy more customers. Jabra headsets are designed to fit the unique needs of contact centres that want to meet their customers expectations and deliver a superior customer experience, whilst always ensuring productivity. Jabra headsets are designed to fit the unique needs...