Legal Stuff – Privacy Policy
Privacy Policy
contact-centres.com is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data, and your rights in relation to it.
Data Protection
For the purposes of the Data Protection Act 2018 and the UK GDPR, contact-centres.com acts as the data controller and is registered with the Information Commissioner’s Office (ICO).
This policy applies to:
- Clients and prospective clients
- Suppliers
- Website visitors and subscribers
- Job applicants and contractors
- Any other individuals whose data we may process
Additional information may be provided depending on your relationship with us.
What Information We Collect
We may collect personal data including:
- Identity Data: name, title, date of birth
- Contact Data: address, email, phone number
- Transaction Data: services you use
- Technical Data: IP address, browser, device info
- Profile Data: preferences, interests, account details
We collect this data when you:
- Fill out forms or contact us
- Use our services
- Apply for roles
- Interact with our website
- Communicate with us
We may also receive data from third parties, clients, suppliers, or public sources such as Companies House.
How We Use Your Data
We use your data to:
- Provide and manage our services
- Communicate with you
- Process transactions and maintain records
- Improve our website and services
- Meet legal and regulatory obligations
- Send relevant updates, products, or services
We only process your data where lawful, including:
- Contractual necessity
- Legitimate business interests
- Legal obligations
- Your consent (where applicable)
Sharing Your Data
We may share your data with:
- Service providers acting on our behalf
- Clients where necessary to deliver services
- Regulatory authorities where required by law
All third parties are required to handle your data securely and lawfully.
Data Storage & Retention
Your data may be stored or processed outside the UK/EEA. Where this occurs, we ensure appropriate safeguards are in place.
We retain personal data for at least six years, or longer where required for legal, accounting, or reporting purposes.
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion (where applicable)
- Restrict processing
- Object to processing (including marketing)
- Transfer your data
- Withdraw consent at any time
To exercise your rights, contact us at: info@contact-centres.com
Cookies
We use cookies to:
- Improve website functionality
- Analyse traffic
- Enhance user experience
You can manage cookies via your browser settings.
Security
We take appropriate technical and organisational measures to protect your data. However, no internet transmission is completely secure.
Changes to This Policy
We may update this policy from time to time. Please check this page periodically for updates.
Terms & Conditions
Acceptance of Terms
By using contact-centres.com, you agree to these Terms & Conditions. If you do not agree, please do not use the website.
You agree not to:
- Use the website unlawfully
- Damage or impair functionality
- Attempt to access restricted areas
Modifications
We reserve the right to update these terms at any time. Continued use of the website indicates acceptance of any changes.
Limitation of Liability
We are not liable for indirect or consequential losses, including loss of business, revenue, or data. Nothing excludes liability for death or personal injury caused by negligence.
Intellectual Property
All content on the website is owned by contact-centres.com. You may not reproduce or use it for commercial purposes without permission.
Disclaimers
Content is provided “as is” without warranties. We do not guarantee accuracy, availability, or error-free operation.
Third-Party Links
We are not responsible for the content or practices of external websites linked from our site.
Governing Law
These terms are governed by the laws of England and subject to the jurisdiction of English courts.
Commercial Terms
Supplier Directory
- Annual subscription with automatic renewal
- 3 months’ written notice required for cancellation
Advertising Cancellations
- 28+ days: 25% fee
- 8–27 days: 50% fee
- 0–7 days: 100% fee
Failure to provide materials on time may result in full charges.
Sponsorship
- 3 months’ written notice required for cancellation
Payment Terms
- Payment due within 30 days
- New clients must pre-pay
We reserve the right to:
- Charge daily interest on overdue invoices
- Remove discounts on overdue accounts
- Apply a £250 admin fee for legal recovery