CX Teams Must Prepare to Embrace No Deal Brexit
Does Brexit Mean CXit? CX Teams Must Prepare to Embrace No Deal Brexit Says Sabio – New Sabio White Paper…
– Downloads
The Contact Centre: Embracing the Evolving World of Work
The Innovator’s Guide to the Digital-First Contact Centre
Aspect Consumer Index 2020 – Download Now!
Business Continuity & Disaster Recovery in the Contact Centre
Add Value to Customer Experience with your Contact Centre
CX Response to COVID-19. Read the Report
Business Continuity & Disaster Recovery in the Contact Centre
The Home Field Advantage: Business Continuity by Design
Best Practice: Channel Choice – Putting Customers First
Contact Centre Best Practice: Channel Choice: Putting Customers First The number of channels available to consumers has skyrocketed. Stalwarts such…
Team Engagement: The #1 Strategy to Maintain Motivation
Home working isn’t all it’s cracked up to be! The novelty has worn off and managers need to step up…
White Paper: Engage with your customers in conversation
Write the story of your brand as you engage with your customers in conversation In an era which saw an…
The Inner Circle Guide to Contact Centre Remote Working
Research: The Inner Circle Guide to Contact Centre Remote Working Solutions The Inner Circle Guides are a series of analyst…
Homeworking in the Contact Centre Industry During COVID-19
Content Guru White Paper: Homeworking in the Contact Centre Industry During COVID-19 The world is adapting to homeworking, and some…
Contact Centres Guide to Maximising Voice Technology
Speechmatics publishes new guide providing ten recommendations for contact centres to maximise voice technology for better customer interactions Speechmatics have…
Guide to Making UC and Cloud Telephony Count
Download Foehn’s Guide to Making UC and Cloud Telephony Count Drawing on real-world experience and business outcomes from leading practitioners…
Inner Circle Guide to Contact Centre Remote Working
“The Inner Circle Guide to Contact Centre Remote Working Solutions”, with data from hundreds of UK organisations and 1,000+ interviews…
CoronaBot is here to help – First Aid for contact Centres
CoronaBot is here to help First aid for companies and contact centres in challenging times FREE and available NOW At…
Unleash Workforce Potential In Your Contact Centre
Unleash your workforce potential in your contact centre with Britannic Technologies’ REWARDS Britannic Technologies solution REWARDS will enable you to…
