The Truth about AI for Self-Service & Agent Assistance

The use of AI-enabled chatbots has dropped the cost of a web chat by more than…

Everything you Need to Know About Occupancy & Utilisation

Everything you need to know about Occupancy & Utilisation – New contact centre wfm eBook from…

Top 12 Benefits of AI Virtual Agents in the Contact Centre

Contact centres must always be improving the customer experience. Your customers want to interact on multiple…

Mind the Gap – How Gen Z is Disrupting the Workplace in 2024

How to make work, work in 2024 Is this it? Will 2024 be the year we…

eBook: 7 WFM Trends to look out for in 2024

eBook: 7 WFM trends to look out for in 2024 – Free Contact Centre Download from…

The Key Trends & Challenges of AI for Contact Centres

Puzzel Releases New Research Unveiling the Key Trends and Challenges of AI for Contact Centres Comprehensive…

Boosting Skills of Healthcare Contact Centre Agents is Key

Boosting Skills of Healthcare Contact Centre Agents is Key to Improving Patient Experiences and Outcomes, According…

Contact Centre White Paper – The Future of CX Analytics

The Future of CX Analytics – Moving from survey-based measurement to predictive analytics to transform the…

Transforming Contact Centre IT Challenges into Strategic Advantages

As a CIO, you face immense pressure to enable digital transformation across the enterprise, including keeping…

Puzzel Unveils “The State of Contact Centres 2024” Survey

Puzzel Unveils “The State of Contact Centres 2024” Survey – Comprehensive European survey outlines significant opportunity…

Consumer Duty – Achieve Positive Outcomes Through Compliance

Consumer Duty – Achieve Positive Outcomes Through Compliance – Download White Paper from Business Systems At…

How an Identity Layer Connects Your Contact Centre

Seamless Customer Engagement: How an Identity Layer Connects Your Contact Centre Personalised, frictionless experiences are the…

State of the Contact Centre: The Agent of the Future

State of the Contact Centre: The Agent of the Future – Get Insights into the Influence…

Contact Centres Spend £2.4bn Authenticating Customers

UK contact centres spend £2.4bn per year authenticating customers – The average length of time taken…

What is Workforce Management in Contact Centres?

What is Workforce Management in contact centre? There are lots of moving parts in workforce management…

Your Contact Centre Agent Desktop is a Mess

Your contact centre agent desktop is a mess – Fragmented systems and data sprawl make it…

Whitepaper: Taking Video to the Contact Centre

Video calling has become a staple of global communications. Almost all of us use some form…

ContactBabel: Agent Engagement & Customer Interaction Analytics 

The new ContactBabel analyst reports, “The Inner Circle Guide to Agent Engagement & Empowerment” and “The…

CCMA Benchmarking Tool now open for 2024 Registrations

CCMA Benchmarking Tool for contact centres now open for 2024 Registrations – Get ready to Measure,…

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