Best Practice: Channel Choice – Putting Customers First
Contact Centre Best Practice: Channel Choice: Putting Customers First The number of channels available to consumers has skyrocketed. Stalwarts such as the telephone, email and…
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Team Engagement: The #1 Strategy to Maintain Motivation
White Paper: Engage with your customers in conversation
The Inner Circle Guide to Contact Centre Remote Working
Homeworking in the Contact Centre Industry During COVID-19
Contact Centres Guide to Maximising Voice Technology
Guide to Making UC and Cloud Telephony Count
Inner Circle Guide to Contact Centre Remote Working
CoronaBot is here to help – First Aid for contact Centres
Unleash Workforce Potential In Your Contact Centre
Unleash your workforce potential in your contact centre with Britannic Technologies’ REWARDS Britannic Technologies solution REWARDS will enable you to set appropriate targets for all…
2020 Contact Centre Benchmarking: How do you compare?
2020 Contact Centre Benchmarking: How do you compare to your competitors? The largest HR & operational benchmarking study of UK customer contact operations is now…
2019-20 UK Contact Centre Decision-Makers Guide
“The 2019-20 UK Contact Centre Decision-Makers’ Guide”, based on surveys with 226 UK organisations and 1,000+ interviews with UK consumers, is now available for free…
Customer Experience Transformation Benchmark
Contact centre leaders know the importance of meeting and exceeding customer expectations to drive brand loyalty and win in today’s experience economy. But you might…
Enhancing Quality & ROI with Contact Centre Gamification
Noble Systems Download: Enhancing Quality & ROI with Gamification + Speech Analytics within the contact centre The narrative around measuring quality is traditionally boring. Embracing…
Free Download – CX Decision Makers Guide 2019-2020
Create exceptional customer experiences and set yourself apart from your competition What do my customers want? Customer experience impacts all areas of your business and…
Delivering Customer Service in the Digital Age
Enghouse Interactive White paper – Delivering Customer Service to contact centres in the Digital Age To explore the impact of the digital revolution and the…
All Consumers Want is Responsive Customer Service
New YouGov Research Shows Consumers of All Ages Want Responsive Customer Service and Data Security Nearly two-thirds would pay more for a company’s product or…
The Inner Circle Guide to Customer Interaction Analytics
“The Inner Circle Guide to Customer Interaction Analytics”, the 4th edition of the definitive research into the use of contact centre analytics, is now available…
Delivering Customer Service in the Digital Age
Delivering Customer Service in the Digital Age – Enghouse Interactive Download The ongoing drive towards automation has the potential to bring far reaching benefits to…