CX Landscape Study: 58% of CX Depts Don’t Align with…
NEW Global CX Landscape Study: 58% of CX Depts Don’t Align with… Not all research studies are created equal. And…
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Consumers Judge Brands Based on their Customer Service
The Hidden Costs of Contact Centre Licencing
Odigo Download: How to Make the Most of Contact Centre Data
Workforce Wellbeing Recovery Toolkit for the Contact Centre
The Impact of the Cost of Living Crisis has on the Contact Centre
European Contact Centre as a Service (CCaaS) Market 2021
Contact Centre Best Practices: Designing Customer Conversations
Prepare Contact Centre Agents for Every Interaction
The Ultimate Contact Centre Training Guide – Download NOW
The ultimate contact centre training guide -72% of contact centre agents say they need better training to do their jobs…
What do customers really think about Contact Centres today?
What do customers really think about contact centre services today? The Call Centre Management Association (CCMA), supported for the second…
The Future of Secure Omni-Channel Payments
The future of secure omni-channel payments in a post-pandemic world Contact Centre Download from CardEasy This research updates CardEasy’s 2018…
Contact Centre Scripting Templates For ‘Difficult Customers’
Contact Centre Scripting Templates to Help Deal with Difficult Customers – an eBook from MaxContact – A guide to writing…
The Inner Circle Guide to Customer Interaction Analytics
The Inner Circle Guide to Customer Interaction Analytics Drive AI-powered interaction analytics and unlock powerful business insights. Customer interaction analytics…
How Contact Centres Transform Customer Experience with AI
Smarter CX: How contact centres are transforming customer experience with AI Effortless CX is the new paradigm and it all…
Contact Centre Agent Wellbeing – An Odigo eBook Download
Contact Centre Agent Wellbeing – A free Download eBook from Odigo Contact centre agents are facing new pressures and changing…
How to Serve Vulnerable Customers from Contact Centres
How to serve vulnerable customers from contact centres – Download the free eBook from Odigo Contact centres are constantly striving…
eBook – How Contact Centres Should Serve Vulnerable Customers
How Contact Centres Should Serve Vulnerable Customers – An Odigo eBook Contact centres are constantly striving to improve standards of…
Get the Balance Right Between Secure Authentication & CX
It’s more important than ever for providers to get the balance right between secure authentication and customer experience in the…