CoronaBot is here to help – First Aid for contact Centres
CoronaBot is here to help First aid for companies and contact centres in challenging times FREE and available NOW At…
Downloads
Unleash Workforce Potential In Your Contact Centre
2020 Contact Centre Benchmarking: How do you compare?
Customer Experience Transformation Benchmark
Enhancing Quality & ROI with Contact Centre Gamification
Free Download – CX Decision Makers Guide 2019-2020
Delivering Customer Service in the Digital Age
All Consumers Want is Responsive Customer Service
The Inner Circle Guide to Customer Interaction Analytics
Delivering Customer Service in the Digital Age
Delivering Customer Service in the Digital Age – Enghouse Interactive Download The ongoing drive towards automation has the potential to…
Download: 2019-20 UK CX Decision-Makers’ Guide
The 2019-20 UK CX Decision-Makers’ Guide “The 2019-20 UK Customer Experience Decision-Makers’ Guide”, based on surveys with 233 UK organisations…
The Contact Centre Manager Handbook to Agent Happiness
The contact centre Manager Handbook to Agent Happiness – Evaluagent A guide by Evaluagent for leaders and managers in the…
Black Friday Guide for Troubled Contact Centres
Fonolo Launches New Black Friday and Cyber Monday Guide for Troubled Retail Contact Centres Fonolo, the leader in cloud-based call-back…
Are Customers Losing Patience with your Customer Service?
Are customers losing patience with your customer service? White Paper from 8×8 ‘Importance of Customer Service – Value of Speed’…
How to Personalise the Customer Experience
Recent independent research by Opinion Matters showed that customers want to know why you’re calling them and where you got…
14% of Contact Centres Confident to Meet CX
Only 14% of Midsized Call Centres in Europe Are Confident in Ability to Meet Customer Needs Frost & Sullivan survey…
Contact Centre Leaders Confident in Artificial Intelligence
Contact Centre Leaders Confident in Artificial Intelligence’s (AI’s) Role in Delivering Exceptional Customer Experiences NICE inContact CX Transformation Benchmark finds…
Customer Experience Puts Pressure on Contact Centre Agents
New Study Reveals Heightened Complexity of Customer Experience Increases Pressure on the Front Line contact centre agents Every day, contact…
How Does your Contact Centre Measure Up?
How Does your Contact Centre Measure Against the Competition? How does your contact centre compare to your competitors? Are your…