The CCMA (Contact Centre Management Association) has today published its comprehensive report into the UK’s Business…
Category: – Downloads
Turning Customer Interactions into Revenue Generating Opportunities
Ventrica’s new research shows how brands can earn up to £500 more per customer, every year…
The Challenges of Integrating People & Tech in the Contact Centre
“The low-hanging fruit is no longer there on the tree” – new CCMA research highlights the…
Calabrio Report: The State of the Contact Centre 2025
The State of the Contact Centre 2025 – Calabrio surveyed 400+ global contact centre leaders, and…
Contact Centre Technology Report 2025
The Contact Centre Technology Report is your essential guide to the evolving world of contact centre…
Guide to Automation Excellence in the Contact Centre
Business Systems Guide to Automation Excellence in the contact centre – free download In an era…
Unveiled: What are Contact Centres Doing Right Now?
Unveiled: What are Contact Centres Doing Right Now? Joe O’Brien, Head of Communications at Sabio Group,…
What’s Next for Secure Payments: Trends for Contact Centres
What’s next for secure payments: five need-to-know trends for contact centres Stop seeing payments as an…
Key Insights: UK Customer Experience Decision-Makers’ Guide 2024-25
Bridging the CX Gap: Key Insights from the UK Customer Experience Decision-Makers’ Guide 2024-25 We all…
Do You Actually Listen to What Your Customers Are Telling You?
Do You Actually Listen to What Your Customers Are Telling You? And Do You Really Understand…
Download the UK Customer Experience Decision-Makers’ Guide
Download the UK Customer Experience Decision-Makers’ Guide 2024-25 Cirrus is a proud sponsor of the ContactBabel…
Contact Centre Download: Get the top 10 CX Trends for 2025
In the current business landscape, prioritising CX is essential for success. Those who take strategic steps…
Out-Perform your Competitors with AI: Create Efficiencies Before, During & After Interactions
Out-Perform your Competitors with AI: Create Efficiencies Before, During and After Interactions Those that implement AI…
Boost your Contact Centre Agents to Hero Status
Boost your contact centre agents to hero status with Cirrus Agent Assist Your customers expect quick,…
The Legacy Risk in Communications Compliance Archiving for Regulated Organisation
New research from Wordwatch reveals legacy risk in communications compliance archiving for regulated organisations An independent…
Good Practice Guide: Driving Effective Sales & Retention Programmes
Good Practice Guide: Driving Effective Sales and Retention Programmes – CCMA Download Growing revenue and retaining…
The Impact of Background Noise in the Contact Centre Industry
Iris Clarity have published a whitepaper highlighting the impact that background noise has on the contact…
First-Contact Resolution Ranked as most important Driver of CX
First-contact resolution in the contact centre is the ‘miracle metric’ that improves customer experience while helping…
Retail Revolution: Building a Future with Technology, People & AI
The Retail Revolution: Building a future with technology, people and AI Welcome to the Future of…