Add Value to CX with your Contact Centre
Add Value to CX with your Contact Centre – 89% of companies expect that customer experience will be their primary…
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CX Response to COVID-19. Read the Report
Business Continuity & Disaster Recovery in the Contact Centre
The Home Field Advantage: Business Continuity by Design
Best Practice: Channel Choice – Putting Customers First
Team Engagement: The #1 Strategy to Maintain Motivation
White Paper: Engage with your customers in conversation
The Inner Circle Guide to Contact Centre Remote Working
Homeworking in the Contact Centre Industry During COVID-19
Contact Centres Guide to Maximising Voice Technology
Speechmatics publishes new guide providing ten recommendations for contact centres to maximise voice technology for better customer interactions Speechmatics have…
Guide to Making UC and Cloud Telephony Count
Download Foehn’s Guide to Making UC and Cloud Telephony Count Drawing on real-world experience and business outcomes from leading practitioners…
Inner Circle Guide to Contact Centre Remote Working
“The Inner Circle Guide to Contact Centre Remote Working Solutions”, with data from hundreds of UK organisations and 1,000+ interviews…
CoronaBot is here to help – First Aid for contact Centres
CoronaBot is here to help First aid for companies and contact centres in challenging times FREE and available NOW At…
Unleash Workforce Potential In Your Contact Centre
Unleash your workforce potential in your contact centre with Britannic Technologies’ REWARDS Britannic Technologies solution REWARDS will enable you to…
2020 Contact Centre Benchmarking: How do you compare?
2020 Contact Centre Benchmarking: How do you compare to your competitors? The largest HR & operational benchmarking study of UK…
2019-20 UK Contact Centre Decision-Makers Guide
“The 2019-20 UK Contact Centre Decision-Makers’ Guide”, based on surveys with 226 UK organisations and 1,000+ interviews with UK consumers,…
Customer Experience Transformation Benchmark
Contact centre leaders know the importance of meeting and exceeding customer expectations to drive brand loyalty and win in today’s…
Enhancing Quality & ROI with Contact Centre Gamification
Noble Systems Download: Enhancing Quality & ROI with Gamification + Speech Analytics within the contact centre The narrative around measuring…
Free Download – CX Decision Makers Guide 2019-2020
Create exceptional customer experiences and set yourself apart from your competition What do my customers want? Customer experience impacts all…