AI-Driven Contact Centres in the New Era of Remote Working
In 2021, contact centres will need to pivot from “work harder” to “work smarter” to keep up with rapidly evolving…
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Inner Circle Guide to Customer Engagement & Personalisation
ContactBabel: The UK Contact Centre Vertical Markets Report
eBook – Achieving Instant Impact in Customer Experience
The Inner Circle Guide to AI, Chatbots & Machine Learning
Is your contact centre ready to win with the customers of 2021?
Using Automated Analytics to Identify Contact Centre Issues
FourNet ‘2021 & Beyond’ Remote Working White Paper
The growing Need for omni-channel Contact Centre Strategies
UK Contact Centre Decision-Maker’s Guide 2020-21
The “UK Contact Centre Decision-Makers’ Guide (2020/21 – 18th edition)” is the major annual report studying the performance, operations, technology…
TTEC Release New Customer Experience Trends Report 2021
TTEC Unveils New Customer Experience Trends with Release of its 2021 CX Trends Report for contact centres TTEC released its…
Elevating Contact Centre Agent Engagement
Odigo Contact Centre White Paper: Elevating contact center agent engagement and performance Leading organisations know how crucial contact centre agents…
CCMA Contact Centre Research Reveals Chatbot Trust Gap
Latest CCMA Contact Centre Research reveals chatbot trust gap The latest research from the CCMA (Call Centre Management Association), the…
SVL launches instructional Legacy Data EBooks
SVL launches instructional Legacy Data EBooks for Public Safety and Financial Services sectors. With Legacy Data becoming an increasingly problematic…
CallMiner: Making Humans More Humane with AI
Making Humans More Humane with AI – Free Contact Centre White paper from CallMiner The customer experience (CX) is the…
Improve Customer Loyalty with Intelligent Outbound Strategies
eBook: Improve Customer Loyalty with Intelligent Outbound Strategies Proactive customer outreach can be a direct line for you to greater…
CX Teams Must Prepare to Embrace No Deal Brexit
Does Brexit Mean CXit? CX Teams Must Prepare to Embrace No Deal Brexit Says Sabio – New Sabio White Paper…
The Contact Centre: Embracing the Evolving World of Work
Contact Centre White Papers & Guides: The State of the Contact Centre: Embracing the Evolving World of Work How have…
The Innovator’s Guide to the Digital-First Contact Centre
The Innovator’s Guide to the Digital-First Contact Centre – Contact Centre adoption and support for first generation digital channels such…