The Challenge of Evaluating Contact Centre Performance
The Challenge of Evaluating Contact Centre Performance – Download the eBook from Alvaria The ultimate objective of the contact centre…
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Customer Experience Decision-Makers’ Guide Free Download
Deliver Amazing Customer Experiences at every Digital Touchpoint
CallMiner – Overview of Conversational Intelligence Providers
Achieving Instant Impact Across your Customer Experience Strategy
How to Implement a Omnichannel Strategy and Solution
The Inner Circle Guide to Omnichannel for Contact Centres
9 in 10 UK Executives are now looking to AI to improve CX
AI-Driven Contact Centres in the New Era of Remote Working
Inner Circle Guide to Customer Engagement & Personalisation
“The Inner Circle Guide to Customer Engagement & Personalisation”, based on surveys with over 200 UK organisations and 1,000+ interviews…
ContactBabel: The UK Contact Centre Vertical Markets Report
The UK Contact Centre Vertical Markets” series of reports gives hard data on what’s happening in key sectors of the…
eBook – Achieving Instant Impact in Customer Experience
CTP Latest ebook for contact centres – Achieving Instant Impact in Customer Experience – Five Steps to Success CTP’s latest…
The Inner Circle Guide to AI, Chatbots & Machine Learning
“The Inner Circle Guide to AI, Chatbots & Machine Learning (2nd edition)”, written for businesses that are looking to implement…
Is your contact centre ready to win with the customers of 2021?
Is your contact centre ready to win with the customers of 2021? In 2020, Vonage surveyed 5,000 consumers across the…
Using Automated Analytics to Identify Contact Centre Issues
Using automated analytics to identify contact centre issues and solutions in turbulent times New Calabrio ebook provides practical advice and…
FourNet ‘2021 & Beyond’ Remote Working White Paper
FourNet publishes latest ‘2021 & beyond’ Remote Working White Paperaimed at contact centre agents remotely working The long-term success or…
The growing Need for omni-channel Contact Centre Strategies
Landmark study into the growing need for omni-channel contact centre strategies Prior to COVID, digital interactions were already establishing a…
UK Contact Centre Decision-Maker’s Guide 2020-21
The “UK Contact Centre Decision-Makers’ Guide (2020/21 – 18th edition)” is the major annual report studying the performance, operations, technology…
TTEC Release New Customer Experience Trends Report 2021
TTEC Unveils New Customer Experience Trends with Release of its 2021 CX Trends Report for contact centres TTEC released its…