The Future of Customer Service – Report Trends 2022
Customer Service Trends for 2022 – Preparing for the Future of Customer Service – New Report by Stella Connect Customer…
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The UK Customer Experience Decision-Makers’ Guide
Future of Workforce Engagement in Contact Centres
Future of Secure Omni-Channel Payments in Post-Pandemic World
Inner Circle Guide to Contact Centre Agent Engagement
eBook Download: Doing Contact Centre QA the Right Way
Flexi-Working – a win for People and Planet, says FourNet
Understanding the Increased Role of Contact Centre Agents
Digitally Transform your Contact Centre – CX Guide from NICE
The Ultimate Contact Centre Training Guide – Download NOW
The ultimate contact centre training guide -72% of contact centre agents say they need better training to do their jobs…
The Challenge of Evaluating Contact Centre Performance
The Challenge of Evaluating Contact Centre Performance – Download the eBook from Alvaria The ultimate objective of the contact centre…
Customer Experience Decision-Makers’ Guide Free Download
“The 2021-22 UK Customer Experience Decision-Makers’ Guide”, based on surveys with 211 UK organisations and 1,000+ interviews with UK consumers,…
Deliver Amazing Customer Experiences at every Digital Touchpoint
Deliver amazing customer experiences at every digital touchpoint – Create amazing customer experiences, every time. It all starts with the…
CallMiner – Overview of Conversational Intelligence Providers
CallMiner – Overview of Conversational Intelligence Providers You can use conversational intelligence to deliver customer experience insights at scale, improve…
Achieving Instant Impact Across your Customer Experience Strategy
Achieving instant impact across your customer experience strategy Your practical guide to achieving instant impact across your CX strategy from…
How to Implement a Omnichannel Strategy and Solution
How to Implement a Successful Omnichannel Strategy and Solution – Download the new White paper from Vonage Customers are contacting…
The Inner Circle Guide to Omnichannel for Contact Centres
“The Inner Circle Guide to Omnichannel” for contact centres based on surveys with over 200 UK organisations and 1,000+ interviews…
9 in 10 UK Executives are now looking to AI to improve CX
9 in 10 UK executives are now looking to AI to improve CX, new Odigo contact centre survey reveals –…
AI-Driven Contact Centres in the New Era of Remote Working
In 2021, contact centres will need to pivot from “work harder” to “work smarter” to keep up with rapidly evolving…