How Can Contact Centres Improve the Health of Agents?
ContactBabel is working with University researchers and industry partners to discover what UK contact centres are doing to improve the…
ContactBabel is working with University researchers and industry partners to discover what UK contact centres are doing to improve the…
Think outside the chatbot box in the contact centre : 88% of over 65s feel ‘shut out’ by online brands …
The Future of Customer Experience: Invisible and Seamless Personalisation – A Frost & Sullivan white paper commissioned by Odigo aimed…
Bringing new hires into your contact centre is rarely an easy task. Managers have a lot of factors to consider…
Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres and e-commerce, has announced…
What is digital customer experience management? Customer experience in the contact centre is one of the most important facets of…
Customer service has power to make or break corporate reputation, research from contact centre outsource company FM Outsource finds Good…
It’s all change for insurance CX in 2022: Customer-centricity must be ‘baked-in’ to all insurance operations Covid disruption rapidly accelerated…
SD Worx Chooses Talkdesk Contact Centre Solution – Leading European HR services provider puts people at the heart of contact…
Over a third of customer enquiries to UK’s leading airlines contact centres going unanswered despite summer disruption As Heathrow warns…
e-Commerce Payments: 5 Ways to reduce costs – Rob Crutchington at payment service provider Encoded discusses how choosing the right…
How effective onboarding helps staff retention in your contact centre Like many areas of our economy, contact centres are suffering…
ResQ, the leading outsourced contact centre specialist, has announced that it has been recognised by its employees as an ‘outstanding…
SVL welcome newest member to longest established Contact Centre sales team in country. The newest member of our sales team…
Community Fibre invest in Amazon Connect omnichannel contact centre service with SVL SVL has announced that Community Fibre, London’s biggest…
Webinar: Complaint handling in your contact centre – how to reduce them and improve customer experience – Hosted by MaxContact…
The Yorkshire accent is the best UK accent for customer service in contact centres, according to new research The survey…
The many faces of Customer Satisfaction (CSAT) in the contact centre – Omningage Customer Satisfaction (CSAT) is one of the…
How to improve the contact centre agent experience? – Happy Agents= Happy Customers? Martin Taylor, Deputy CEO and Co-Founder of…