How Can Contact Centres Improve the Health of Agents?
ContactBabel is working with University researchers and industry partners to discover what UK contact centres are doing to improve the…
Articles by Contact- Centres
88% of Over 65s feel ‘Shut Out’ by Online Brands
Think outside the chatbot box in the contact centre : 88% of over 65s feel ‘shut out’ by online brands …
The Future of Customer Experience: Invisible & Seamless Personalisation
The Future of Customer Experience: Invisible and Seamless Personalisation – A Frost & Sullivan white paper commissioned by Odigo aimed…
How to Hire Work from Home Contact Centre Agents
Bringing new hires into your contact centre is rarely an easy task. Managers have a lot of factors to consider…
The Wine Society Selects Secure Automated Payments
Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres and e-commerce, has announced…
What is Digital Customer Experience Management?
What is digital customer experience management? Customer experience in the contact centre is one of the most important facets of…
Customer Service has Power to Make or Break Reputation
Customer service has power to make or break corporate reputation, research from contact centre outsource company FM Outsource finds Good…
It’s all Change for Insurance Customer Experience in 2022
It’s all change for insurance CX in 2022: Customer-centricity must be ‘baked-in’ to all insurance operations Covid disruption rapidly accelerated…
SD Worx Chooses Talkdesk Contact Centre Solution
SD Worx Chooses Talkdesk Contact Centre Solution – Leading European HR services provider puts people at the heart of contact…
Over a Third of Customer Enquiries to UK’s Airlines go Unanswered
Over a third of customer enquiries to UK’s leading airlines contact centres going unanswered despite summer disruption As Heathrow warns…
e-Commerce Payments: 5 Ways to Reduce Contact Centre Costs
e-Commerce Payments: 5 Ways to reduce costs – Rob Crutchington at payment service provider Encoded discusses how choosing the right…
Effective Onboarding Helps Staff Retention in Contact Centres
How effective onboarding helps staff retention in your contact centre Like many areas of our economy, contact centres are suffering…
ResQ Recognised as ‘Outstanding Company to Work For’
ResQ, the leading outsourced contact centre specialist, has announced that it has been recognised by its employees as an ‘outstanding…
SVL Welcomes Member to Longest Established Contact Centre Sales Team
SVL welcome newest member to longest established Contact Centre sales team in country. The newest member of our sales team…
Community Fibre Invest in Amazon Connect Contact Centre
Community Fibre invest in Amazon Connect omnichannel contact centre service with SVL SVL has announced that Community Fibre, London’s biggest…
Webinar: Complaint Handling in your Contact Centre
Webinar: Complaint handling in your contact centre – how to reduce them and improve customer experience – Hosted by MaxContact…
Yorkshire Accent Best for Customer Service, Survey Reveals
The Yorkshire accent is the best UK accent for customer service in contact centres, according to new research The survey…
The many faces of Customer Satisfaction in the contact centre
The many faces of Customer Satisfaction (CSAT) in the contact centre – Omningage Customer Satisfaction (CSAT) is one of the…
How do you Improve the Contact Centre Agent Experience?
How to improve the contact centre agent experience? – Happy Agents= Happy Customers? Martin Taylor, Deputy CEO and Co-Founder of…