PTI Cymru Secure Outsource Contact Centre Contract
PTI Cymru secure new contact centre contract win with the Rail Delivery Groups’ ‘Rail to Refuge’ programme PTI Cymru, which is based in Penrhyndeudraeth, acted…
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Staff Praise Employer’s Actions During Coronavirus Crisis
There’s More To Outsourcing Contact Centres Than Costs
Is UK Ending It’s Love Affair with foreign Contact Centres?
Job Loses Announced at Arise Limerick Contact Centre
Littlefish Invests in Sheffield Based Contact Centre
BT Answers 100% of calls with UK based contact centres
The Contact People Announce Expansion of Contact Centre
Huawei Chooses Teleperformance as Outsource Partner
Government Contracts Push Outsource Market to 12 Month High
Government Contracts Push UK Outsourcing Market to 12 Month High according to Arvato UK Outsourcing Index. Outsourcing contracts worth £1.61 billion were signed in the…
Capita Extend National Trust Contact Centre Contract
Capita plc have announced an extension of its longstanding customer experience partnership with the National Trust, in a five-year contact centre contract. Capita has provided…
Slater Gordon Solutions Motor Best Contact Centre
Slater Gordon Solutions Motor has been crowned Best Outsourced Contact Centre for the third consecutive year. This is the first time any business has…
VeriCall Partner Gala to Support Contact Centre Payments
VeriCall Partner Gala Technology to support secure Omni-Channel Contact Centre Payments. Outsourced contact centre specialists, VeriCall have announced an exciting partnership with Gala Technology, the…
Contact Centre Outsourcer Eishtec Aacquired By Infosys
Infosys BPM has acquired a 1,400 seat contact centre company Eishtec for an undisclosed figure; Eishtec was established in 2011 and has contact centres in…
EC opens 250-seat Contact Centre in Sheffield
EC Outsourcing have opened a contact centre in Sheffield which could bring up to 250 new jobs in the area following contact wins with ESB,…
VeriCall Announce 118 118 Outsource Contract Win
VeriCall Receives Ministerial Seal of Approval As They Announce 118 118 Contract Win The Scottish Government’s Minister for Trade, Investment and Innovation has formally opened…
Increased Government Spend Sees UK Outsourcing Grow
Increased government spending sees UK outsourcing market rebound in Q2 2019 Outsourcing contracts worth £938 million were signed between April and June, up 34 per…
Ant Marketing To Open New Sheffield Contact Centre
Ant Marketing announce the opening of an additional contact centre in Sheffield employing 80 new staff. Following a new client win, Ant Marketing are expanding…
Soccer Aid 2019 – Confero Contact Centre Raise Millions
– 60 volunteers from Confero Call Centres provide their time to Soccer Aid for Unicef to handle donation calls from the UK Public. – All…