Zoopla Highlights Contact Centre Improvements Thanks to contact centre outsurce specialist Ventrica The numbers of customer…
Category: – Outsource
Serco Secure Lincolnshire County Council Customer Service Contract
Serco have been selected for new contract by Lincolnshire County Council to continue providing customer services,…
Moneypenny’s New Bespoke Service Gives Tailored Support to Get Ahead
Moneypenny’s New Bespoke Service Gives Tailored Support to Get Ahead Leading contact centre outsourced communications provider…
Sigma Connected Contact Centre Pledge Donations to Hospital
Sigma Connected Contact Centre pledge monthly donation to Birmingham Children’s Hospital A business outsourcing specialist has…
8 Proven Success Strategies to Thrive in a Competitive Environment
The contact centre business process outsourcing (BPO) market, as you may know, is poised to grow…
Contact Centre Selects National Foodbank For Charity Partnership
Contact Centre Sigma Connected employees select Trussell Trust national foodbank for charity partnership Business outsourcing specialist…
Contact Centre Outsourcer KURA Expand in South Africa
Contact Centre Outsourcer KURA experts Kura underlined its global ambitions with the launch of a new…
Ventrica appoints Kathleen Roach as Head of Continuous Improvement
Ventrica is delighted to announce the appointment of Kathleen Roach as the new Head of Continuous…
Ascensos Uses Calabrio ONE To Schedule 2,500 Contact Centre Agents
Ascensos Uses Calabrio ONE To Schedule and Empower 2,500 contact centre agents and Save 375 Hours…
Sigma Connected Welcomes West Midlands Mayor as Growth Continues
A Birmingham-based outsourcing contact centre provider Sigma Connected has hosted Mayor of the West Midlands Andy…
So Why Outsource your Contact Centre Operation?
So Why Outsource your Contact Centre Operation? Download the White Paper from Ventrica to see if…
Capita wins £50m Contract with City of London Police
Capita plc have announced it has been awarded a contract by the City of London Police…
Journeycall Awarded Transport for London Framework
Journeycall, which offers customer service support and smartcard services via its contact centre has recently been…
Comprehensive Report into UK Contact Centre Outsourcing
Comprehensive report into UK contact centre outsourcing released by CCMA, supported by The Knowledge Group The…
Zoopla Announce Outsource Agreement with Ventrica
Zoopla Announce Outsource agreement with Ventrica – Zoopla the property website, have announced that they are…
Iceland Deesisde Contact Centre Staff Face Redundancy
It has been reported that Iceland, the frozen food retailer, is set to make contact centre…
Sabio Secures Contact Centre Contract with Journeycall
Sabio Group secures multi-year contact centre contract with Journeycall, part of ESP Group » Sabio will…
Thames Water Insource Contact Centre from SA
Thames Water’s insourcing of customer service contact centre and engineering positions results in 550 new jobs…
Ascensos Continues Contact Centre Outsource Expansion
Ascensos is continuing its international contact centre expansion with the announcement of a new base in…