Workforce Management Challenges for BPOs

The business process outsourcing (BPO) industry is thriving in the UK, where the sector’s revenue is…

Sigma Connected Accredited as top UK employer

Sigma Connected accredited as a top UK employer for second year in a row by The…

Ventrica continues its commitment to Real Living Wage

Global CX specialist Ventrica is delighted to announce that it will continue to be a Real…

Return of the Contact Centre Outsourcer

Return of the Contact Centre Outsourcer: How to Position Your Business for When Growth Returns to…

Ventrica Adds Top Talent to Commercial Function

Ventrica, the Southend-on-Sea based outsource contact centre, is delighted to announce the appointment of two highly…

Customer Experience Foundation Appoints Chair for BPO Industry Council

The Customer Experience Foundation (CXFO) appoints seasoned BPO lead and “Tech Trailblazer,” Paula Kennedy Garcia, as…

Ventrica Joins Forces with Tommee Tippee to Enhance their CX

Ventrica joins forces with global parentcare brand Tommee Tippee to enhance their customer experience. Ventrica is…

Moneypenny acquires Sunshine Communications to strengthen US Position

The Moneypenny Group acquires Sunshine Communication Services to further strengthen its position in the US Market…

What Will The Customer Service Partner Of The Future Look Like?

What is the future for customer service outsourcing? Sensée has certainly shaken things up in the…

iCXperience, UK Contact Centre Group Aim for £100m Turnover

The acquisition of Woven Group, accelerates iCXperience, the UK’s largest Privately Owned Contact Centre Group towards…

Moneypenny CEO Receives the Royal Treatment

Joanna Swash, Group CEO of Moneypenny was appointed an OBE in the King’s Honour’s List for…

Sainsbury’s Give Update on Widnes Contact Centre

Sainsbury’s have announced plans for its Careline operated through its contact centre in Widnes, Manchester. The…

Sensée Creates Powerhouse in Outourcing with Purchase of The Contact Company

Sensée creates a powerhouse in UK-based CX Outsourcing with purchase of the business of The Contact…

Foundever™ & John Lewis Extend Contact Centre Partnership

Foundever™ and John Lewis Partnership continue their 17-year outsource contact centre partnership with a five-year contract…

CapeBPO Announces Strategic Partnership with Customer Experience Foundation

CapeBPO announces strategic partnership with the Customer Experience Foundation (CXFO) as it strengthens South Africa’s position…

ESP Group Strengthens Leadership Team with All Female Board

Breaking Barriers: ESP Group Strengthens Leadership Team with All Female Board Appointments ESP Group, a leading…

Sensée Launches Surge Emergency Response Service

Sensée launches Surge emergency response service – Work-from-home CX specialist Sensée has launched an emergency response…

ESP Group Secures 4-Year Transport for London (TfL) Contract

ESP Group Secures 4-Year Transport for London (TfL) Contract to Support Contact Payment Cards Scheme via…

Capita Signs CX Contract with Ireland’s National Transport Authority

Capita signs new customer experience contract with Ireland’s National Transport Authority Capita plc has signed a…

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