The ATM Group – Expanding its Operational Footprint & Multilingual Capabilities

ATM Management Announces The ATM Group, a Major Milestone for the CX Group, Expanding its Operational…

Improved Call Times for International Control Room Week

International Control Room Week runs from 21st to 27th October and aims to recognise and raise…

CX Services Opens New Rothesay based Contact Centre

CX Services opens new contact centre in Rothesay in response to increased UK-wide demand – New…

Firstsource Acquires Contact Centre Outsource Ascensos

Firstsource Acquires Ascensos  – Acquisition aligned to strategic expansion into retail vertical,strengthen nearshore, multi-lingual capabilities Firstsource…

CC33 launch Cash For Kids Fundraiser

Contact Centre Outsource CC33 have announced details of their 3rd Annual Charity Fundraiser in aid of…

Capita Group acquires Ventura Contact Centre

Capita, the UK’s leading  contact centre outsourcing company, has purchased Ventura, a customer contact specialist in…

Forward Emphasis International Appoints New CEO

Forward Emphasis International Appoints New CEO Paula Kennedy Garcia Appointed to Lead the Organisation into Its…

Advantages of an Out of Hours Call Answering Service

An out of hours call answering service is a service that answers phone calls for a…

Sensée / TCC Wins Contact Centre Contract With Nespresso

Sensée/TCC Wins Contact Centre Contract With Nespresso to Enhance Customer Service Operations Sensée/The Contact Company (TCC),…

Ventrica Your FCA Approved Contact Centre

Your FCA Approved Contact Centre – Ventrica regulated and accredited by the FCA As one of…

Workforce Management Challenges for BPOs

The business process outsourcing (BPO) industry is thriving in the UK, where the sector’s revenue is…

Sigma Connected Accredited as top UK employer

Sigma Connected accredited as a top UK employer for second year in a row by The…

Ventrica continues its commitment to Real Living Wage

Global CX specialist Ventrica is delighted to announce that it will continue to be a Real…

Return of the Contact Centre Outsourcer

Return of the Contact Centre Outsourcer: How to Position Your Business for When Growth Returns to…

Ventrica Adds Top Talent to Commercial Function

Ventrica, the Southend-on-Sea based outsource contact centre, is delighted to announce the appointment of two highly…

Customer Experience Foundation Appoints Chair for BPO Industry Council

The Customer Experience Foundation (CXFO) appoints seasoned BPO lead and “Tech Trailblazer,” Paula Kennedy Garcia, as…

Ventrica Joins Forces with Tommee Tippee to Enhance their CX

Ventrica joins forces with global parentcare brand Tommee Tippee to enhance their customer experience. Ventrica is…

Moneypenny acquires Sunshine Communications to strengthen US Position

The Moneypenny Group acquires Sunshine Communication Services to further strengthen its position in the US Market…

What Will The Customer Service Partner Of The Future Look Like?

What is the future for customer service outsourcing? Sensée has certainly shaken things up in the…

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