Sensée/TCC Wins Contact Centre Contract With Nespresso to Enhance Customer Service Operations Sensée/The Contact Company (TCC),…
Category: – Outsource
Ventrica Your FCA Approved Contact Centre
Your FCA Approved Contact Centre – Ventrica regulated and accredited by the FCA As one of…
Workforce Management Challenges for BPOs
The business process outsourcing (BPO) industry is thriving in the UK, where the sector’s revenue is…
Sigma Connected Accredited as top UK employer
Sigma Connected accredited as a top UK employer for second year in a row by The…
Ventrica continues its commitment to Real Living Wage
Global CX specialist Ventrica is delighted to announce that it will continue to be a Real…
Return of the Contact Centre Outsourcer
Return of the Contact Centre Outsourcer: How to Position Your Business for When Growth Returns to…
Ventrica Adds Top Talent to Commercial Function
Ventrica, the Southend-on-Sea based outsource contact centre, is delighted to announce the appointment of two highly…
Customer Experience Foundation Appoints Chair for BPO Industry Council
The Customer Experience Foundation (CXFO) appoints seasoned BPO lead and “Tech Trailblazer,” Paula Kennedy Garcia, as…
Ventrica Joins Forces with Tommee Tippee to Enhance their CX
Ventrica joins forces with global parentcare brand Tommee Tippee to enhance their customer experience. Ventrica is…
Moneypenny acquires Sunshine Communications to strengthen US Position
The Moneypenny Group acquires Sunshine Communication Services to further strengthen its position in the US Market…
What Will The Customer Service Partner Of The Future Look Like?
What is the future for customer service outsourcing? Sensée has certainly shaken things up in the…
iCXperience, UK Contact Centre Group Aim for £100m Turnover
The acquisition of Woven Group, accelerates iCXperience, the UK’s largest Privately Owned Contact Centre Group towards…
Moneypenny CEO Receives the Royal Treatment
Joanna Swash, Group CEO of Moneypenny was appointed an OBE in the King’s Honour’s List for…
Sainsbury’s Give Update on Widnes Contact Centre
Sainsbury’s have announced plans for its Careline operated through its contact centre in Widnes, Manchester. The…
Sensée Creates Powerhouse in Outourcing with Purchase of The Contact Company
Sensée creates a powerhouse in UK-based CX Outsourcing with purchase of the business of The Contact…
Foundever™ & John Lewis Extend Contact Centre Partnership
Foundever™ and John Lewis Partnership continue their 17-year outsource contact centre partnership with a five-year contract…
CapeBPO Announces Strategic Partnership with Customer Experience Foundation
CapeBPO announces strategic partnership with the Customer Experience Foundation (CXFO) as it strengthens South Africa’s position…
ESP Group Strengthens Leadership Team with All Female Board
Breaking Barriers: ESP Group Strengthens Leadership Team with All Female Board Appointments ESP Group, a leading…
Sensée Launches Surge Emergency Response Service
Sensée launches Surge emergency response service – Work-from-home CX specialist Sensée has launched an emergency response…