Lemon Contact Centre Expanding its services to Europe
Lemon Contact Centre is continuing to grow its export order book as it welcomes German data handling firm Stellaneo to…
– Outsource
ResQ Win Double Gold at UK Contact Centre Forum Awards
Echo Managed Services Northern Ireland joins the JAM Card Scheme
Shawbrook Bank Selects Firstsource as its Contact Centre Partner
Sheffield Contact Centre CC33 Make Key Senior Appointment
ChatLingual & HGS New Partnership to Pioneer Multilingual CX
Football Legend John Barnes coming to CC33’s Cash for Kids Fundraiser
Echo Shortlisted at Northern Ireland Contact Centre Awards
Question: Is Your Contact Centre Over Stretched?
CC33 Contact Centre Celebrates Mental Health First Aid Team
CC33 celebrates mental health first aid team and wellbeing hub on World Mental Health Day Sheffield contact centre CC33 is…
Largest Privately-Owned Contact Centre Secures Lending
UK’s largest privately-owned contact centre, The Contact Company, secures lending facility from IGF Independent Growth Finance (IGF) has provided UK-based The Contact…
Lemon Contact Centre Partnership will Keep Off Site Staff Safe
Lemon Contact Centre is partnering with a leading personal safety app to help keep its clients’ staff safer. Concerns over…
FM Outsource Join Manchester Good Employment Charter
The Greater Manchester Good Employment Charter welcomes FM Outsource Bury-based contact centre FM Outsource, an outsourced customer service provider, has…
British Gas Grows Partnership with ResQ Creating 200 Jobs
British Gas Grows Partnership with ResQ Creating 200 New Jobs in Hull ResQ, the leading outsourced contact centre specialist, has…
Lemon Contact Centre – Adding Zest to European Tech Firms
Lemon Contact Centre – Exporting services to European Tech Firms adds zest to Lemon’s client roster. Leading customer services support…
ResQ Recognised as ‘Outstanding Company to Work For’
ResQ, the leading outsourced contact centre specialist, has announced that it has been recognised by its employees as an ‘outstanding…
So Why is Inbound Customer Service So Important?
So why is Inbound Customer Service So Important to contact centres? FM Outsource highlights the many benefits Customer satisfaction is…
How to Make the Move to 24-Hour Customer Care
How to make the move to 24-hour customer care in the contact centre Jonny Campbell, Head of Customer Growth and…
Journeycall Contact Centre Secures TfL Contracts
Journeycall, an Arbroath based outsource contact centre, has won three outsource contract extensions with Transport for London (TfL). The extensions…