Ascensos Announces New Turkey Based Contact Centre
Customer management and service provider Ascensos is to open its first contact centre in Turkey as part of an expansion…
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118 448 Moves Contact Centre Operation to PodBPO
Capita Sign Outsource Contact Centre Contract with Irish Water
Contact Centre Outsourcing – Time to take a closer look
John Lewis Agree Contact Centre Contract with D&G
PTI Cymru Secure Outsource Contact Centre Contract
Staff Praise Employer’s Actions During Coronavirus Crisis
There’s More To Outsourcing Contact Centres Than Costs
Is UK Ending It’s Love Affair with foreign Contact Centres?
Job Loses Announced at Arise Limerick Contact Centre
Arise, the Limerick based contact centre outsource company, have announced that are set to make at least 40 job cuts…
Littlefish Invests in Sheffield Based Contact Centre
Littlefish invests in Sheffield creating 150 new roles in new contact centre, as it looks to add more steel to…
BT Answers 100% of calls with UK based contact centres
BT completes 100% onshoring of customer service calls to the UK and Ireland to deliver personal and local customer service…
The Contact People Announce Expansion of Contact Centre
Contact centre outsource company The Contact People, based in Wavertree, Liverpool have announced as recruitment drive at their Contact Centre…
Huawei Chooses Teleperformance as Outsource Partner
Huawei has chosen Teleperformance to manage their UK customer service and technical support through Teleperfomances’s Bristol contact centre Teleperformance has…
Government Contracts Push Outsource Market to 12 Month High
Government Contracts Push UK Outsourcing Market to 12 Month High according to Arvato UK Outsourcing Index. Outsourcing contracts worth £1.61…
Capita Extend National Trust Contact Centre Contract
Capita plc have announced an extension of its longstanding customer experience partnership with the National Trust, in a five-year contact…
Slater Gordon Solutions Motor Best Contact Centre
Slater Gordon Solutions Motor has been crowned Best Outsourced Contact Centre for the third consecutive year. This is the…
VeriCall Partner Gala to Support Contact Centre Payments
VeriCall Partner Gala Technology to support secure Omni-Channel Contact Centre Payments. Outsourced contact centre specialists, VeriCall have announced an exciting…
Contact Centre Outsourcer Eishtec Aacquired By Infosys
Infosys BPM has acquired a 1,400 seat contact centre company Eishtec for an undisclosed figure; Eishtec was established in 2011…