There’s More To Outsourcing Contact Centres Than Costs
Shattering the myth – why there’s more to outsourcing contact centres than cutting costs – Cyril Molitor, CEO of Woven,…
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Is UK Ending It’s Love Affair with foreign Contact Centres?
Job Loses Announced at Arise Limerick Contact Centre
Littlefish Invests in Sheffield Based Contact Centre
BT Answers 100% of calls with UK based contact centres
The Contact People Announce Expansion of Contact Centre
Huawei Chooses Teleperformance as Outsource Partner
Government Contracts Push Outsource Market to 12 Month High
Capita Extend National Trust Contact Centre Contract
Slater Gordon Solutions Motor Best Contact Centre
Slater Gordon Solutions Motor has been crowned Best Outsourced Contact Centre for the third consecutive year. This is the…
VeriCall Partner Gala to Support Contact Centre Payments
VeriCall Partner Gala Technology to support secure Omni-Channel Contact Centre Payments. Outsourced contact centre specialists, VeriCall have announced an exciting…
Contact Centre Outsourcer Eishtec Aacquired By Infosys
Infosys BPM has acquired a 1,400 seat contact centre company Eishtec for an undisclosed figure; Eishtec was established in 2011…
EC opens 250-seat Contact Centre in Sheffield
EC Outsourcing have opened a contact centre in Sheffield which could bring up to 250 new jobs in the area…
VeriCall Announce 118 118 Outsource Contract Win
VeriCall Receives Ministerial Seal of Approval As They Announce 118 118 Contract Win The Scottish Government’s Minister for Trade, Investment…
Increased Government Spend Sees UK Outsourcing Grow
Increased government spending sees UK outsourcing market rebound in Q2 2019 Outsourcing contracts worth £938 million were signed between April…
Ant Marketing To Open New Sheffield Contact Centre
Ant Marketing announce the opening of an additional contact centre in Sheffield employing 80 new staff. Following a new client…
Soccer Aid 2019 – Confero Contact Centre Raise Millions
– 60 volunteers from Confero Call Centres provide their time to Soccer Aid for Unicef to handle donation calls from…
Arvato Secures Contact Centre Contract Extension
Business process outsourcing (BPO) partner Arvato has secured a three-year multi-agency contract extension from the Department for Transport (DfT) as…
Private Sector Dominates Outsourcing
Private sector dominates UK outsourcing market in Q1 2019 Businesses signed deals worth £648 million between January and March, according…