Thames Water Insource Contact Centre from South Africa
Thames Water’s insourcing of customer service contact centre and engineering positions results in 550 new jobs since launch of company’s…
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Ascensos Continues Contact Centre Outsource Expansion
Echo Managed Services achieves ServiceMark from ICS
Webhelp Appoints Industry Veteran Benjamin Faes UK CEO
Wilko Set to Outsource Contact Centre to South Africa
FM Outsource New Hire to Enhance Employee Experience
Capita Seven-year Contract extension with freenet AG
AnswerConnect Giving Back Through Community Initiatives
Sigma Connected Donates £5,000 to Help Vulnerable People
Lemon Contact Centre Expanding its services to Europe
Lemon Contact Centre is continuing to grow its export order book as it welcomes German data handling firm Stellaneo to…
ResQ Win Double Gold at UK Contact Centre Forum Awards
ResQ, the multi award-winning outsourced contact centre specialist, has today announced that they have received not just one, but two…
Echo Managed Services Northern Ireland joins the JAM Card Scheme
Echo Managed Services Northern Ireland joins the JAM Card Scheme – The NOW Group scheme supports people with hidden disabilities…
Shawbrook Bank Selects Firstsource as its Contact Centre Partner
Specialist bank expands its multi-channel commitment to customer experience – Shawbrook Bank selects Firstsource as its contact centre partner Firstsource…
Sheffield Contact Centre CC33 Make Key Senior Appointment
Leading South Yorkshire contact centre CC33 have announced the appointment of Tim Moody as Head of Contact Centre and Delivery.…
ChatLingual & HGS New Partnership to Pioneer Multilingual CX
ChatLingual and HGS Announce New Partnership to Pioneer Multilingual CX Multilingual messaging provider ChatLingual is thrilled to announce its partnership…
Football Legend John Barnes coming to CC33’s Cash for Kids Fundraiser
Football legend John Barnes coming to Sheffield for CC33’s Contact Centre Cash for Kids fundraiser Football legend John Barnes is…
Echo Shortlisted at Northern Ireland Contact Centre Awards
Echo shortlisted for three awards at Northern Ireland Contact Centre Awards Echo Managed Services, the specialist outsourced provider of multi-channel…
Question: Is Your Contact Centre Over Stretched?
Is Your Contact Centre Over Stretched? Outstanding outsourced solutions for inbound customer contacts. With over 35 years of customer service…
CC33 Contact Centre Celebrates Mental Health First Aid Team
CC33 celebrates mental health first aid team and wellbeing hub on World Mental Health Day Sheffield contact centre CC33 is…