Back in May 2022 contact-centres.com reported that outsourcing company Capita had secured a 5-year £63m contact…
Category: – Outsource/BPO
Contact Centre Job Losses at Totally – NHS Service Provider
Totally plc, a contact centre outsource company providing telephone patient care and support via NHS 111,…
The State of UK Business Process Outsourcing
The State of UK Business Process Outsourcing: Technology, AI, and Growth Strategies BPOs are looking to…
Contact Centre Outsourcing Shifts from Transactional to Strategic Partnerships
The CCMA (Contact Centre Management Association) has today published its comprehensive report into the UK’s Business…
Serco Awarded BBC Audience Services Outsource Contract
Serco has been awarded a contact centre outsource contract to provide BBC Audience Services for a…
Guernsey Airline Outsources Contact Centre to Fiji
Guernsey’s Airline Aurigny have announced that it is to outsource its contact centre to Fiji. The…
Foundever Announce Closure of Plymouth Contact Centre
Outsource contact centre operator, Foundever (Formally known as Sitel) has announced the closure of its Plymouth…
Moneypenny Unites Under One Brand as It Celebrates 25 Years of Excellence
Moneypenny, the world’s customer conversation expert, proudly marks 25 years of delivering exceptional service and innovation.…
Contact Centre Outsourcer Uniquely announces over £20m Investment & 300 Jobs
300 new contact centre jobs are set to be created by Irish-owned company Uniquely in Birmingham,…
80s Singing Legends Swap Stage to take calls in Contact Centre
A group of 80s singing legends swapped the stage to handle calls for clothing retailer The…
Interact becomes Gold Patrons for the Wigan Youth Zone
As one of the largest employers in the Wigan borough, leading UK contact centre outsourcer Interact…
Premier Inn Moves Contact Centre Overseas
Premier Inn, owned by Whitbread, have announced that its contact centre in Houghton Regis is to…
CC33Global plans AI recruitment drive following £1m investment
Contatct centre outsourcer, CC33Global is set to launch a new AI development team comprising up to…
ESP Group Secures NHS Contract for NSS National Contact Centre
ESP Group Secures NHS Contract to Deliver Services for the NSS National Contact Centre The ESP…
CC33 Acquired by the iCXperience Group
CC33, one of the UK’s leading customer service outsourcing companies, has been acquired by the iCXperience…
Whistl Secures New Office for North East Contact Centre Team
Whistl, the UKs leading logistics specialists in e-fulfilment, mail and parcels, is relocating its Gateshead based…
Nutun & Charles Tyrwhitt Awarded Best Customer Service Into Europe
Nutun and Charles Tyrwhitt Awarded “Best Customer Service Into Europe” for the Second Year Running Nutun,…
The ATM Group – Expanding its Operational Footprint & Multilingual Capabilities
ATM Management Announces The ATM Group, a Major Milestone for the CX Group, Expanding its Operational…
Improved Call Times for International Control Room Week
International Control Room Week runs from 21st to 27th October and aims to recognise and raise…