Why You Need a CX Monitoring Solution – Not Just Another Application Monitoring Tool according to…
Category: – Contact Centre News
News from the UK contact centre industry
Data Reveals Quicker Contact Centre Response Times & Lower Attrition Rates
New CCMA Benchmark data reveals quicker contact centre response times and lower attrition rates The CCMA…
Food For The Poor Upgrades its Contact Centre Infrastructure
Food For The Poor Upgrades its Contact Centre Infrastructure with Web-based Platform from Noetica. Noetica has…
NICE Signs Strategic Collaboration Agreement with AWS
NICE Signs Strategic Collaboration Agreement with AWS To Accelerate End-To-End Customer Service Automation at Scale The…
AI-Powered Insights Help Get More from Every Customer Conversation
Puzzel’s AI-powered insights for contact centres that help you get more from every customer conversation. Manual…
Contact Centre Outsourcing Shifts from Transactional to Strategic Partnerships
The CCMA (Contact Centre Management Association) has today published its comprehensive report into the UK’s Business…
8×8 Strengthens Irish Market Contact Centre Presence with CCMA Ireland Partnership
8×8 Strengthens Irish Contact Centre Market Presence with Expanded CCMA Ireland Partnership Industry commitment reflects growing…
AnywhereNow Dialogue Cloud NEO AI-driven Omnichannel Contact Centres
AnywhereNow Unveils Dialogue Cloud NEO: The Next Generation of AI-driven Omnichannel Contact Centres for Microsoft Teams…
How to Budget a Contact Centre Upgrade
Upgrading a contact centre is a big investment that can make a huge difference in customer…
Two NHS Ambulance Service 999 Contact Centres Set To Close
It has been reported that two NHS Ambulance Service 999 Contact Centre run by the East…
Customer Service Leaders Recognised at CCA Global Awards 2025
Hundreds of senior customer service leaders from across the UK and beyond gathered yesterday to celebrate…
CallMiner Advances Agentic AI Architecture for the contact centre
CallMiner Advances Agentic AI Architecture for the contact centre, making it Easier for Organisations to Gain…
Turning Customer Interactions into Revenue Generating Opportunities
Ventrica’s new research shows how brands can earn up to £500 more per customer, every year…
What’s next for AI in business? Moving beyond the low-hanging fruit
What’s next for AI in the contact centre ? Moving beyond the low-hanging fruit and escaping…
How Can the Contact Centre Improve Customer Retention?
Multi-Channel Experiences – How Can the Contact Centre Improve Customer Retention? – Richard Hanscott, CEO at…
Infobip & MoneyGram Haas F1 Team Redefines F1 Fan Experiences
Infobip a MoneyGram Haas F1 Team join forces to redefine F1 fan experiences London-based tech company…
Serco Awarded BBC Audience Services Outsource Contract
Serco has been awarded a contact centre outsource contract to provide BBC Audience Services for a…