Proactive Outbound Dialling Improves Appointment Process
U.S. Medical Organisation Improves Patient Appointment Process via contact centre With Proactive Outbound Dialling from Noetica Noetica have announced that…
– Industry News
AI & Automation is Delivering Enhanced Contact Centre Performance
Finalists of the UK National Contact Centre Awards 2023
1 in 5 Contact Centre Agents Supported by AI, Robotics & Chatbot
Growing Prevalence of “Conversational Everything”
Why the Public Sector Needs Leaders to be Digital Leaders Now
Wessex Water Achieves Customer Service Excellence
NICE Surpasses Milestone of 1 Million Agents on CXone
60% of Brands Struggle with Ineffective AI for Customer Service
Ascensos Continues Contact Centre Outsource Expansion
Ascensos is continuing its international contact centre expansion with the announcement of a new base in Trinidad and Tobago. …
Enjoy a Slice of Customer Data Analytics Pi (e)
Enjoy a Slice of Customer Data Analytics Pi (e) There is an infinite amount of data in contact centres but…
How Data Powers CX Delivery for Contact Centre Advisors
Making your contact centre data work – How data powers excellent CX delivery for contact centre advisors Kevin McGachy, Head…
Vonage Wins Best CX Solution in CX Awards 2023
Vonage Wins Best CX Solution in CX Awards for Conversational Commerce Vonage, a global leader in cloud communications helping businesses…
Noetica Once Again a Contact Centre Experience Finalist
Noetica Once Again a Contact Centre Experience Finalist for the UK National Innovation Awards Noetica – A British company, developing…
Salesforce Einstein GPT; Beginning of AI’s ‘Productivity Wave’?
Salesforce Launch Einstein GPT; Is this the beginning of AI’s long-awaited ‘Productivity Wave’ in the contact centre? Stuart Dorman, Chief…
Migrating to the Cloud? Be prepared to evolve your business…
About to begin your cloud migration journey? Be prepared to evolve your contact centre business… Derek Forrest – Cloud Solutions…
Darlington BC Secures Contact Centre Payments with PCI Pal
Darlington Borough Council secures contact centre payments with PCI Pal PCI Pal Agent Assist delivers PCI DSS compliance and enhances…
Noetica Announce Attendance at BIBA Conference 2023
Noetica Brings 20-Years’ Experience Serving Contact Centres in the UK Insurance Industry to BIBA 2023 Noetica – A British company,…
Echo Managed Services achieves ServiceMark from ICS
Echo Managed Services achieves ServiceMark re-accreditation from the ICS for their outsourced contact centres. Specialist customer service provider for the…