Flexible Working vs Hybrid Working – What’s The Implications?
Flexible Working vs. Hybrid Working – What are the Implications for Your Contact Centre? Flexible working and hybrid working are…
– Industry News
The Future of Workforce Engagement in the Contact Centre
Agent Experience | Your complete guide to AX
Jabra Hybrid Ways of Working: 2021 Global Report
Transaction Security Top the List of Festive Shoppers’ Worries
Streamline & Simplify Contact Centre Staff Provisioning Solution
CARiNA from ComputerTel Helps Customers Capture & Manage Client Data
Five9 Extends its Digital Solutions with Synthetic Voices
Improving Customer Services Accessibility in Contact Centres
Dialect Announces Partnership with SVL and Omningage
Dialect announces partnership with SVL and Omningage to create bespoke service for Global FinTech Market FinTech specialist BPO Dialect Communications…
Employee Recognition Programmes to Try in Contact Centres
5 Employee Recognition Programme Examples to Try in Your Contact Centre – Stella Connect by Medallia Customer service is only…
Infobip Successfully Completes HIPAA Attestation
Infobip Successfully Completes HIPAA Attestation Reinforcing Commitment to Data Privacy and Security Global communications company Infobip successfully obtained a dedicated…
Future of Secure Omni-Channel Payments in Post-Pandemic World
The future of secure omni-channel payments in a post-pandemic world – Contact Centre White paper Download from CardEasy This research…
Reduce Your Contact Centre Queue Times & After Call Work
Four thought-provoking ways to reduce call queue times and after-call work – Rene van Popering, Director of Solutions Architecture EMEA…
UK National Contact Centre Awards Open for Nominations
UK National Contact Centre Awards open for 2022 nominations From today, contact centres across the UK are invited to recognise…
Content Guru Storms to Victory at Contact Centre Awards
Content Guru Storms to Victory at European Contact Centre and Customer Service Awards 2021 Content Guru, global pioneer in cloud…
Contact Centre Performance Management
The #1 Thing Your Contact Centre Performance Management Programme Is Missing Stella Connect by Medallia reveals Contact centre performance management…
Everything You Need to Know About Transactional Email
What exactly are transactional emails, how to use them for business, how they differ from promo emails – learn this…
Capita Launches 3D Digital Avatar Web Chat Technology
Capita launches Avatar, a new technology that uses 3D digital characters to make the customer service experience more human. As…