Eckoh Six-year Capita & TfL contract renewal worth £4m
Eckoh secures Significant UK Contract Wins – Six-year Capita and TfL contract renewal worth £4m Eckoh plc, the global provider…
– Industry News
Business Systems (UK) Ltd Awarded Supplier Place on SPARK DPS
Move your Contact Centre applications to the Cloud for up to 50% off RRP
5 Tips to taking your Organisation Virtual for long-term Flexible Working
Maximising Contact Centre Tech To Provide Business Contingency
Add Value to CX with your Contact Centre
How to Implement a ‘Preventative’ Customer Engagement Strategy
Davies Hickman Partners & QStory Join forces to gain Insights into Contact Centre Sector
Key Considerations for a Successful Remote Working Strategy
Mastering the Art of cost-saving in Customer Service
Mastering the art of cost-saving in customer service – As lockdown continues to ease, it pays to keep an eye…
Ways to Embrace the Evolving World of Remote Work
3 ways to embrace the evolving world of remote work – Contact centres should look to the cloud for inspiration…
Making the Right Call: Contact Centres in the New Normal
Making the Right Call: Contact Centres in the New Normal – Gary Williams, Director of Sales and Consultancy at Spitch,…
CX Response to COVID-19. Read the Report
New report reveals how COVID-19 transformed consumer behaviour and how CX teams are responding. Sabio has unveiled the findings of…
BT Gosforth Contact Centre Set for Major Refurbishment
Gosforth contact centre set for major refurbishment BT’s Gosforth contact centre is set for a multi-million-pound refurbishment as Newcastle was…
European Contact Centre and Customer Service Awards
Just three weeks until the deadline – On Friday 28th August the opportunity to participate in the European Contact Centre…
Contact Centre Webinar: Getting over your fear of the Cloud
SVL in conjunction with NICE inContact are delighted to offer our next online event. “Getting over your fear of the Cloud” is…
5 Easy Ways to Upskill Your Contact Centre Agents
5 Easy Ways to Upskill Your Contact Centre Agents – Akixi highlights east ways in which to Upskill your agents…
AI First Aid for Busy Local Government Contact Centres
AI to the rescue: first aid for busy contact centres in local government Can Artificial Intelligence (AI) really deflect calls…
English Heritage Chooses Noble to Enhance CX
English Heritage Chooses Noble Systems to Enhance Customer Experience with Inbound and WFM Solutions Noble Systems, a global leader in…