FourNet “highly commended” at European IT Awards
FourNet’s secure UK government community cloud service ANTENNA has come in for high commendation at the European ITE Awards. …
– Industry News
Route 101 & Semafone Bring PCI DSS to Contact Centres
Digital Transformation for HMCTS Delivers Results
5 Reasons You Need to be at Call & Contact Expo Next Month
NICE Drives CX Transformation for Globe Telecom
Humanised Customer Feedback: Must-Have for Contact Centres
Empower your Contact Centre with the Right Audio Sevice for Less
go-centric Expands Wordforce to more than 1,000 across UK
eBook Download: Doing Contact Centre QA the Right Way
Enghouse Releases New Cloud-Based Call Accounting Platform
Enghouse Interactive Releases New Cloud-Based Call Accounting Platform for contact centres The release of Proteus Cloud helps facilitate customer migration…
Noetica To Showcase Sabre at Call & Contact Centre Expo
Noetica to Demonstrate New Dynamic Real-Time Skills & Ability-Based Routing and AI-Powered Voice Analytics, Sabra, at Call & Contact Centre…
Europa Announces Employee Expansion at Contact Centre
Europa Contact Centre, the multi-channel outsource contact centre is set to expand its workforce by 25 per cent as part…
Noetica Joins Odigo to Deliver Advanced Predictive Dialling
Noetica Joins Odigo Ecosystem to Deliver Advanced Predictive Dialling In Answer to High End Enterprise Market Demand Odigo, the global Contact…
Content Guru & Simply Connect Awarded Place on NHS Framework
Content Guru and Simply Connect Awarded a Place on the NHS England Health Systems Support Framework for Social Prescribing Leader…
Flexi-Working – a win for People and Planet, says FourNet
The UK’s new employment landscape, with ultra-flexi working, provides employers with an opportunity to create a more diverse workforce while…
Differing Pandemic Experiences Between Contact Centre Staff
Differing pandemic experiences between contact centre managers and agents highlight need for further process and tech assessment New findings from…
ECO set to create 350 Jobs at Sunderland Contact Centre
ECO (EC Outsourcing) set to create 350 new contact centre jobs at Doxford International Business Park, Sunderland ECO (EC Outsourcing)…
Britannic Technologies Announces Partnership with Five9
Britannic Technologies Announces Partnership with Five9 Britannic Technologies have announced a strategic partnership with Five9, a leading global provider of…
PCI Pal On Amazon Connect Integration & AWS Marketplace
PCI Pal® announces Amazon Connect Integration and AWS Marketplace Availability Amazon Connect users across the globe can now leverage PCI…