Countdown To The biggest Ever ECCCSAs Next Week
– More than 1,300 people to attend the European Contact Centre and Customer Service Awards evening – Follows a significant…
Industry News
PCI Pal Urges Businesses to Remove ‘Tick Box’ Mentality
Metro Bank Contact Centre Assists BBC Children in Need
4net Technologies Win Award for Connecting Wales Initiative
How to Build Your Business Call Centre from Scratch
npower Contact Centre Takes Children in Need Donations
EvaluAgent Webinar: The Big Problem with Customer Surveys
Huawei Chooses Teleperformance as Outsource Partner
Payment Security Report Shows Drop in PCI DSS Compliance
5 Questions to Ask Before Putting AI into Practice
Despite the power of Artificial Intelligence to transform the customer experience, many AI projects fail at the first hurdle. Henry…
4net Technologies scoops Avaya Partnership Award
Avaya names 4net Enterprise Cloud Partner of the Year at Dubai ceremony 4net Technologies has been named Avaya’s 2019 International…
How Contact Centres Can Prepare For A Brexit Blitz
How Contact Centres Can Prepare For A Brexit Blitz – Jeremy Payne Enghouse Interactive looks at how contact centres should…
Mythbusters: Are Quality Assurance Teams all that Bad?
Mythbusters: Are Quality Assurance teams all that bad? SJ Thompson of EvaluAgent speaks to Lee Stark to dispell some of…
Jabra Announces UKI Partner Conference Awards Winners
Jabra announces the worthy winners of its annual Channel Awards, held on the 6th November as part of the annual…
TTEC & LivePerson Form Partnership to Fuel AI Digital Transformation
TTEC and LivePerson Form Strategic Partnership to Fuel AI-Powered Digital Transformation for Enterprises and contact centres Customer experience leaders combine…
UK Supervisors Spend Half Working Day on Meetings & Admin
Supervisors in the UK spend more than half their working day on meetings and admin…leaving little time to manage performance…
Semafone Empowers Payments Within Contact Centres
Semafones Intelligence+ empowers contact centres with actionable payment transaction analytics New offering provides the value of insight with access to…
Government Contracts Push Outsource Market to 12 Month High
Government Contracts Push UK Outsourcing Market to 12 Month High according to Arvato UK Outsourcing Index. Outsourcing contracts worth £1.61…
Contact Centre Webinar: Cloud PCI Compliance
Join PCI Pal for a Webinar discussing PCI Compliance in the Cloud! In this webinar, we will be taking a…