5 benefits of an Effective Contact Routing Strategy
5 benefits of an effective contact routing strategy within the contact centre – Steve Murray, Solutions Director, IPI A modern-day…
– Industry News
Does Brexit Mean CXit? CX Teams Must Embrace No Deal Brexit
Customer Touch Point adds Emotion-Detecting Analytics to Portfolio
Contact Solutions Implements Noetica SABRE Contact Centre Solution
Enghouse Interactive Helps Council Solve Resident Queries
Productivity: the new priority for your employee
Jabra & HP Collaborate on One-Stop Meeting Solution
Stripe Deploy PCI Pal Security Payment Solutions
NICE Interactions Live – The Highlights from this years Event
Five9 Receives Customer Experience Innovation Award
Five9 Receives 2020 Customer Experience Innovation Award from CUSTOMER Magazine Five9 Workflow Automation honored for improving customer service technology Five9, a…
Echo supports digital transformation at Welsh Water
Echo supports digital transformation at Dŵr Cymru Welsh Water Transformation project leads to 33% increase in digital transactions at contact…
Shifting liability for fraud from merchants to customers
Shifting liability for fraud from merchants to customers in contact centres Fraud patterns are evolving quickly since the coronavirus outbreak.…
CCMA Academy Autumn Contact Centre Training Events
Mental Health Awareness for Contact Centre Managers Looking after employee mental and physical health at work has never been more…
Sabio Appoints Matt Tuson as Chief Commercial Officer
Sabio Group appoints Matt Tuson as Chief Commercial Officer Tuson joins CX solutions specialist to drive global growth strategy Sabio…
What is Customer Effort Score in Contact Centres?
What is Customer Effort Score in Contact Centres? Implementing and tracking a customer effort score at your organization could be…
The Rise of the CRM in the Contact Centre Space
The Rise of the CRM in the Contact Centre Space In today’s world, consumers increasingly demand a more personalised and…
Sabio Group Extends CX Capability with Anana Acquisition
Sabio Group extends customer experience capability with Anana acquisition Sabio snaps up 4th CX acquisition of 2020, following earlier additions…
How COVID-19 Has Impacted on Contact Centres
How COVID-19 Has Impacted the Progression of Contact Centres Gary Williams, Director of Sales and Consultancy at Spitch, explores the…
A 3-Step Formula for Consumer Trust in the AI Age
A 3-Step Formula for Consumer Trust in the AI Age Adopting Artificial Intelligence is just the first step, the second…