Count to 5 for Perfect Multi-channel Forecasting
Count to 5 for perfect multi-channel forecasting in your contact centre – Keep it simple, that’s the message from Nick…
Industry News
ECCCSA Raises Over £6k for JDRF at Contact Centre Awards
UK National Contact Centre Awards 2019 Nominations
PostFinance Cuts Authentication Times in Half with NICE RTA
Set Your 2019 New Year Resolution in WFM
Support Services Group Deploy Teleopti WFM
Content Guru: brain® Artificial Intelligence Symposium
DTMF Masking The New standard in MOTO Payment Security
Bumper Christmas – Are Businesses Spotting Fraud Risk?
Teleperformance Contact Centre Win NHS contract
Teleperformance contact centre has been awarded a three-year outsource contract (with an option to extend up to five years) to…
Ultracomms Warns Contact Centres to Review Payment Security
Ultracomms warns contact centres to review processes as telephone payment security watchdog issues strict new guidelines Ultracomms, a leading provider…
Aspect Customer Hoist Finance Wins at ECCCSAs
Aspect Software customer Hoist Finance wins silver award at the European Contact Centre and Customer Service Awards 2018 Hoist Finance…
Genesys Cloud Solution is Fastest Growing SaaS Platform
Genesys, the global leaders in customer experience solutions, are today announcing that their cloud-based solution is one of the fastest-growing…
Security Breaches Come With High Price Tag for Business
Security breaches come with a high price tag for UK businesses – UK consumers increasingly put their money where their…
Financial Growth See Jabra Continue To Add New Talent
Driving forward: strong financial growth sees Jabra continue to add new talent Jabra, the sound specialist, has announced yet another…
Ventrica Takes Home Silver Award at the ECCCSAs
Ventrica takes home ‘Silver’ at the European Contact Centre & Customer Service Awards for its partnership with New Look –…
Webhelp & SKY Scoop Hat Trick of Awards
Global customer experience expert, Webhelp, and leading telecommunications provider, Sky, were celebrating again after taking home the award for Best…
Sabio Strengthen Digital with FlexAnswer Acquisition
Sabio strengthens its Digital offering with acquisition of flexAnswer Solutions – Addition of Virtual Assistant technology complements existing partner offerings…
Eckoh Welcomes Updated PCI SSC Guidance
Eckoh welcomes the updated PCI SSC guidance to securing telephone payments – Cam Ross, Director of Payment Strategy, Eckoh The…