Avoira Demo AI-Powered Contact Centre Solution at Expo
Business communications specialist Avoira is to showcase its unique AI-powered real-time voice analytics contact centre solution at Manchester’s Digital Transformation…
Industry News
TTEC & Pega Partner to Accelerate Digital Transformation
What Does a Great Customer Experience Look Like?
Noetica Launch SABRE – Real Time Skills Routing Engine
Job Loses Announced at Arise Limerick Contact Centre
Contact Centre Event: WFO User Group | Level Up 2020
SVL announces partnership with The Modular Analytics Company
Why AI is the Future of Cloud Contact Centre Technology
greenbean Sponsor of North East Contact Centre Awards
Littlefish Invests in Sheffield Based Contact Centre
Littlefish invests in Sheffield creating 150 new roles in new contact centre, as it looks to add more steel to…
Clarabridge Leader in Customer Feedback Management
Clarabridge Named A Leader in Customer Feedback Management Platforms Report Earned Highest Scores of All Vendors in the Text Analytics,…
IPI implements AI chatbot for Northern Ireland Water
IPI implements AI chatbot for Northern Ireland Water Part of digital transformation strategy to enhance customer experience within utility company…
Implementing Contact Centre Automation in 2020
2020: the year of contact centre automation – By Steve Murray, Solutions Director, IPI Automation in customer service is not…
Noetica Integrates Xdroid AI Powered Real-Time
Noetica Integrates Xdroid Artificial Intelligence Powered Real-Time Voice Analytics with its Contact Centre Solutions Drive Quality, Improve Customer Engagement, Increase…
What Winning a UK National Contact Centre Award Means
What could winning a UK National Contact Centre Award mean for you? Do you know how the people who deliver…
Ulster Bank Create 100 New Contact Centre Jobs
Ulster Bank have announced that they are creating over 100 new jobs in their Belfast based contact centre. The new…
PCI DSS Compliant Card Payments in Contact Centres
PCI DSS-compliant card payments in contact centres Improving customer trust and de-scoping from the regulations This 15 minute webinar will…
PCI Pal wins PCI Excellence Award in recognition of customer success
PCI Pal®, the global provider of secure payment solutions, has been presented with an award at the PCI 2020 Awards…
MJ Flood Technology & Enghouse Announce Partnership
MJ Flood Technology and Enghouse Interactive Announce Partnership Dublin based ICT solutions specialists MJ Flood Technology and leading supplier of…