Webinar: Shaping up for AI in the Contact Centre
Shaping up for AI: How to introduce Chatbots, Virtual Assistants and Intelligent Technologies to the Contact Centre and beyond Consumers…
Industry News
GDPR is actually a Customer Experience Opportunity!
Contact Centres Must Adapt Their Security Methods
Happy 1st Birthday Puzzel. A time to Reflect
Ways to Optimise Your Contact Centre with Cloud Technology
Echo-U South Seek 50 Agents for Contact Centre
Ultracomms Warn of Security Risks of Pause & Resume Payment Methods
BBC Renews Capita Contact Centre Contract
Introducing Gen Z – “Millennials on Steroids”
Contact Centre Agents Have Difficulty Getting through to Management
A study by KURA of frontline contact centre agents has highlighted their extraordinary difficulty in getting though to their own…
Vonage Launch Virtual Assistant Contact Centre Chatbot
Vonage, a business cloud communications leader, has announced the launch of its contact centre chatbot, Vee in beta. The first…
Aspect: Is your contact centre ready for GDPR yet?
One month to go: is your contact centre ready for GDPR yet? Stephen Ball of Aspect Software gives invaluable advice…
Echo-U Create 100 Contact Centre Jobs in Newcastle
Newcastle-based customer contact centre Echo-U North is creating up to 100 permanent customer service advisor jobs over the coming months…
Teleopti Earns Top Score for Overall Vendor Satisfaction
Teleopti earns top score for overall vendor satisfaction in DMG Consulting’s WFM Report for fourth year running Teleopti, a global…
KURA Contact Centre Growth After Contract Wins
Kura poised for further growth following contract wins Glasgow-based contact centre specialist Kura is celebrating a string of contract wins…
Jabra Engage The Ultimate Headset for Satisfaction & Security
Jabra launches Engage – the business headset engineered for ultimate call satisfaction and security Noise-cancelling microphones, three times user density,…
Register Now for Aspect’s Engagement Analytics Session
Last chance: register now for our Engagement Analytics Lunch and Learn session Engagement Analytics is the ability to learn and…
Royal Mail Fined After Sending 300,000 Nuisance Emails
Royal Mail Group Ltd has been fined £12,000 by the Information Commissioner’s Office (ICO) after sending more than 300,000 nuisance…
Stratcom Opens First UK Contact Centre in Brighton
Stratcom Opens its first UK based Contact Centre in Brighton Stratcom has been working with charities and non-profits in Canada,…