ResQ Announce New Business Development Director
ResQ, the leading outsourced contact centre specialist, has announced the appointment of Clive Burnham as Business Development Director. Clive will…
– Industry News
Affinity Water Keeps Customer Conversations Flowing
Contact Centre Operations: Keep it Simple, Keep it Human
Infobip appoints Bobby White as Head of Marketing, Europe
Secure Omni-Channel Payments in a Post-Pandemic World
Senior Appointments at CC33 Sheffield Contact Centre
The Communications Trends that will Shape 2022
Toople Opens Second Contact Centre with Support from BT
NICE NEVA For Debt Collection Practices Contact Centres
Europa Contact Centre 2022 A Pivotal Growth Year
Europa Contact Centre, the multi-channel outsource contact centre, has recruited three new starters as part of the division’s exciting workforce…
The Future of Customer Service – Report Trends 2022
Customer Service Trends for 2022 – Preparing for the Future of Customer Service – New Report by Stella Connect Customer…
Looking After Mental Health of Contact Centre Employees
Expert Tips on Looking After the Mental Health of Your Contact Centre Employees – Kura discusses how to improve your…
8 Ways to Maximise the ROI of AI in the Contact Centre
Discover the building blocks to implement practical AI and create business results. Contact Centre & CX leaders are focused on…
Content Guru Brings storm to Smaller Contact Centres
Content Guru Brings the Power of storm® to Smaller Contact Centres with New Bundled Package Content Guru, the leading provider…
WhatsApp Business Pricing: What You Need to Know
WhatsApp Business Pricing: What You Need to Know for 2022 From February 1, 2022 WhatsApp will move to a conversation-based…
Half Of Consumers Feel Customer Service Is Afterthought
More Than Half Of Consumers Feel Customer Service Is An Afterthought Annual Zendesk Customer Experience (CX) Trends Report highlights CX…
How To Successfully Connect Your Hybrid Workforce
Collaborate Anywhere – How To Successfully Connect Your Hybrid Workforce – 27th of January 2022, at 10:00 AM GMT Sign…
The Omnichannel Dividend: Improve CX Whilst Lowering Costs
The Omnichannel Dividend – How to improve customer experience while also lowering costs in your contact centre. The digital era…
Putting Your Contact Centre Staff First in 2022
Putting your contact centre staff first in 2022 – Craig Farley, Head of Consulting at IPI discusses It’s the people…