It’s all Change for Insurance Customer Experience in 2022
It’s all change for insurance CX in 2022: Customer-centricity must be ‘baked-in’ to all insurance operations Covid disruption rapidly accelerated…
It’s all change for insurance CX in 2022: Customer-centricity must be ‘baked-in’ to all insurance operations Covid disruption rapidly accelerated…
The Yorkshire accent is the best UK accent for customer service in contact centres, according to new research The survey…
The many faces of Customer Satisfaction (CSAT) in the contact centre – Omningage Customer Satisfaction (CSAT) is one of the…
How to improve the contact centre agent experience? – Happy Agents= Happy Customers? Martin Taylor, Deputy CEO and Co-Founder of…
6 ways to deal with difficult customers calling the contact centre – Ben Booth of MaxContact gives tips and advice…
Infobip completes Peerless Network acquisition strengthening its U.S. and global offer Global cloud communications platform creates one-stop shop for omnichannel…
Peabody Housing Association Reduce Emails to its contact centre agents by 30% with INBOX Peabody Housing Association have reduced their…
Record-breaking year for European Contact Centre & Customer Service Awards as more organisations recognise achievements The opportunity to enter the…
Delivery companies must respond to complaints effectively to maintain customer satisfaction Jonny Campbell commented: “Customers across the UK are criticising…
NICE Positioned As A Leader in 2022 Gartner® Magic Quadrant™ for Robotic Process Automation NICE recognised for its Ability to…
How to maintain PCI DSS compliance when your contact centre agents are working remotely Many merchants have responded to the…