How Can Contact Centres Improve the Health of Agents?
ContactBabel is working with University researchers and industry partners to discover what UK contact centres are doing to improve the…
ContactBabel is working with University researchers and industry partners to discover what UK contact centres are doing to improve the…
Over a third of customer enquiries to UK’s leading airlines contact centres going unanswered despite summer disruption As Heathrow warns…
e-Commerce Payments: 5 Ways to reduce costs – Rob Crutchington at payment service provider Encoded discusses how choosing the right…
How effective onboarding helps staff retention in your contact centre Like many areas of our economy, contact centres are suffering…
ResQ, the leading outsourced contact centre specialist, has announced that it has been recognised by its employees as an ‘outstanding…
SVL welcome newest member to longest established Contact Centre sales team in country. The newest member of our sales team…
Community Fibre invest in Amazon Connect omnichannel contact centre service with SVL SVL has announced that Community Fibre, London’s biggest…
Webinar: Complaint handling in your contact centre – how to reduce them and improve customer experience – Hosted by MaxContact…
The Yorkshire accent is the best UK accent for customer service in contact centres, according to new research The survey…
The many faces of Customer Satisfaction (CSAT) in the contact centre – Omningage Customer Satisfaction (CSAT) is one of the…
How to improve the contact centre agent experience? – Happy Agents= Happy Customers? Martin Taylor, Deputy CEO and Co-Founder of…