How to Fix Broken Processes in the Contact Centre
How to Fix Broken Processes in the Contact Centre – We have had customer contact centres for many years in…
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AI-driven Knowledge Management in the Contact Centre
Humans vs Robots: Who is the Winner in the Contact Centre?
COVID19: Challenges and Way Forward for Customer Service
Talkdesk Unveils CX Strategy Value Framework
Steamlining The CX Through The Contact Centre
Click or Call: You have the Power to save Police time
ESFA Partner with Arvato to Create Digital CX Contact Centre
Virgin Media Creates 100 Contact Centre Jobs in Manchester
Zoom to Acquire Five9 Cloud Contact Centre Suite
Zoom to Acquire Five9 – The combination of Zoom’s robust communications platform with Five9’s intelligent cloud contact centre will enable…
IPI Supercharge Your Avaya Contact Centre Investment
Supercharge your Avaya contact centre investment with IPI – Selecting a contact centre platform is a strategic business decision. The…
Talkdesk Named a Leader for Intelligent Contact Centres
Talkdesk Named a Leader in the Aragon Research GlobeTM for Intelligent Contact Centres, 2021 Talkdesk have announced it has been…
The Inner Circle Guide to Omnichannel for Contact Centres
“The Inner Circle Guide to Omnichannel” for contact centres based on surveys with over 200 UK organisations and 1,000+ interviews…
ECCCSA Awards 2021 Nominations – Now Closed
The 2021 European Contact Centre & Customer Service Awards close for nominations at midnight this Friday, 16 July. Don’t miss…
Conversational Intelligence Plays Pivotal Role in Digital Transformation
How Conversational Intelligence plays a pivotal role in your digital transformation strategy in your contact centre Every organisation is at…
Webio Propensity Studio: Game Changer in Digital Debt Collections
Webio launches Propensity Studio, the Game Changer in Digital Debt Collections in contact centres – New AI-powered credit and collections…
Contact Centre Absenteeism: More Flexibility is the Cure
Absenteeism among contact centre agents has been a persistent problem for years, with many businesses dedicating HR and Operations staff…
White Lies That Leave UK Companies in the Dark about CX
White lies leave UK companies in the dark – MaxContact survey reveals that nearly a quarter of UK consumers have…
Strong Authentication: Things every Merchant needs to know
Strong Customer Authentication: Three things every merchant needs to know – With online fraud on the increase, companies must take…