Contact Centres Maintain Human Connections in Crisis
Contact Centres Maintain Human Connections in Times of Crisis In times of crisis, like right now, people are naturally anxious.…
Industry News
Noetica Help Agents Work from Home During Covid-19
Homeworking in the Contact Centre Industry During COVID-19
Staff Praise Employer’s Actions During Coronavirus Crisis
Kuoni Sets Up New Contact Centre to Help Customers
Britannic Technologies Launch Free INBOX Software & Support
EBI.AI launches CoronaBot – Customer Support during Coronavirus
How Are Other Contact Centres Adapting Under Pressure?
CoronaBot is here to help – First Aid for contact Centres
Jabra Evolve2 Range. Next Generation of Evolve Range
Jabra pioneers new business standard for concentration and collaboration: the Evolve2 contact centre headset range – Evolve2 85, Evolve2 65,…
Real-Time Adherence – Help You Manage Your Workforce Remotely
Real-Time Adherence – A Key Ingredient To Help You Manage Your Workforce Remotely With Contact Centres all over the globe…
Sensée Announces 1,000 Work-At-Home Contact Centre Jobs
Sensée announces 1,000 new UK work-at-home contact centre jobs Homeworking specialist Sensée is creating 500 new permanent and 500 new…
Manage Remote Contact Centre Agents During COVID-19
How To Manage Remote Contact Centre Agents During the COVID-19 Outbreak As the nation reacts to contain the virus, organisations…
Virgin Media Create More Than 500 Contact Centre Jobs
Virgin Media creates more than 500 customer contact centre jobs to keep the country connected Virgin Media is creating more…
Contact Centre: Work From Home Best Practices
Contact Centre: Work From Home Best Practices: With measures around COVID-19 globally escalating, organisations are required to balance employee safety…
Call Deflection: Keep Customers & Agents Sane in Peak Periods
Call deflection: how to keep your customers and keep your contact centre agents sane in peak periods Cathal McGloin, CEO…
More than 1m People Use NHS 111 For Coronavirus Advice
More than one million people use NHS 111 online to get quick advice about coronavirus The Public have benefited from…
Enghouse Interactive’s Working From Home – Try Vidyo for Free
Your Free Trial – Real-Time Video Communication Platform To support your business in a time when travel is to be…
Serenova CxEngage Contact Centre Work from Home
Serenova Announces CxEngage Rapid Response Programme to Accelerate Contact Centre Work-from-Home Deployments Within 48 Hours Most contact centres unprepared to…