South Staffs Water wins Customer Initiative at Water Industry Awards
South Staffs Water wins Customer Initiative of the Year at Water Industry Awards as it collaborates with with Echo Managed Services and Onsite…
South Staffs Water wins Customer Initiative of the Year at Water Industry Awards as it collaborates with with Echo Managed Services and Onsite…
The ultimate contact centre training guide -72% of contact centre agents say they need better training to do their jobs…
Making space for contact centre agent wellbeing – Melissa Cowdry Field Marketing Director – UKI – Odigo Contact centre agents…
When AI goes awry; five contact centre transformation mistakes to avoid Jonathan Rosenberg, CTO and Head of AI at Five9…
West Yorkshire Police have recorded one of the busiest 24 hours the Force has ever experienced in their Customer Contact…
Almost half of UK plagued by increased cold calling from contact centres according to survey from Ringover – 45 per…
Is the misalignment of CX priorities driving you round the bend? Join IPI for world-class driving and discussion – Thursday…
UK National Contact Centre Awards winners announced to biggest audience ever On Monday night the winners of the UK National…
Sensée Service Delivery Manager Jo Hodge has been named the Gold winner in the ‘Outsourced Contact Centre Manager of the…
ResQ, the UK’s leading outsourced contact centre specialist, has picked up gold in not just one, but two categories at…
PCI Pal®, the global SaaS provider of secure payment solutions, has been ranked in The Growth Index top 100 listing…