How Can Contact Centres Improve the Health of Agents?
ContactBabel is working with University researchers and industry partners to discover what UK contact centres are doing to improve the…
– Industry News
88% of Over 65s feel ‘Shut Out’ by Online Brands
The Future of Customer Experience: Invisible & Seamless Personalisation
How to Hire Work from Home Contact Centre Agents
The Wine Society Selects Secure Automated Payments
What is Digital Customer Experience Management?
Customer Service has Power to Make or Break Reputation
It’s all Change for Insurance Customer Experience in 2022
SD Worx Chooses Talkdesk Contact Centre Solution
Over a Third of Customer Enquiries to UK’s Airlines go Unanswered
Over a third of customer enquiries to UK’s leading airlines contact centres going unanswered despite summer disruption As Heathrow warns…
e-Commerce Payments: 5 Ways to Reduce Contact Centre Costs
e-Commerce Payments: 5 Ways to reduce costs – Rob Crutchington at payment service provider Encoded discusses how choosing the right…
Effective Onboarding Helps Staff Retention in Contact Centres
How effective onboarding helps staff retention in your contact centre Like many areas of our economy, contact centres are suffering…
ResQ Recognised as ‘Outstanding Company to Work For’
ResQ, the leading outsourced contact centre specialist, has announced that it has been recognised by its employees as an ‘outstanding…
SVL Welcomes Member to Longest Established Contact Centre Sales Team
SVL welcome newest member to longest established Contact Centre sales team in country. The newest member of our sales team…
Community Fibre Invest in Amazon Connect Contact Centre
Community Fibre invest in Amazon Connect omnichannel contact centre service with SVL SVL has announced that Community Fibre, London’s biggest…
Webinar: Complaint Handling in your Contact Centre
Webinar: Complaint handling in your contact centre – how to reduce them and improve customer experience – Hosted by MaxContact…
Yorkshire Accent Best for Customer Service, Survey Reveals
The Yorkshire accent is the best UK accent for customer service in contact centres, according to new research The survey…
The many faces of Customer Satisfaction in the contact centre
The many faces of Customer Satisfaction (CSAT) in the contact centre – Omningage Customer Satisfaction (CSAT) is one of the…
How do you Improve the Contact Centre Agent Experience?
How to improve the contact centre agent experience? – Happy Agents= Happy Customers? Martin Taylor, Deputy CEO and Co-Founder of…