Sabio Achieves Twilio Gold Status to Bring AI to Contact Centres
Sabio Group Achieves Twilio Gold Partner Status to bring AI to the contact centre Following its recent acquisition of DVELP, a leading contact centre AI…
Read More >>>– Industry News
How to Prepare for what’s next in the Contact Centre
John Lewis Agree Contact Centre Contract with D&G
Capital City College Responds to COVID-19 with Help From Puzzel
Sensée Creates Framework for Successful Homeworking
Contact Centre Webinar: Planning for the New Norm
Navigating & Adapting Your Contact Centre for the Future
NICE inContact & Zendesk Remote Contact Centre Teams
Sytel Launches Global Compliance to Protect Contact Centres
Is Home Working A Permanent Option for Contact Centres?
Working from home: a permanent option for contact centres? With the right technology and careful planning, working from home creates huge opportunities for contact centres…
Ways contact centres are innovating for long-term CX success
Top 5 ways contact centres are innovating today for long-term CX success Staring down the possibility of indefinite shop and outlet closures, extended stay-at-home-orders, and…
South Liverpool Homes Contact Centre is as Safe as Houses
Britannic Technologies, specialists in business communications, systems integration and managed services today announced it provides a contact centre, telephony and a business continuity network to…
UK Healthcare Contact Centre Accelerates Move to the Cloud
UK Healthcare Contact Centre Accelerates Move to the Cloud with NICE inContact CXone CXone selected for elasticity and scalability to handle increased call volume during…
Work-from-home Part of the New Normal for Contact Centres
Work-from-home to be part of the new normal for over 50 per cent of UK contact centres Work-from-home could be the post Covid-19 lockdown norm…
How Contact Centres Can Prepare For The New Normal
How contact centres can prepare for the ‘new normal’ Covid-19 has hit a number of industries hard, to the point where the survival of even…
Capital City College Adopts Puzzel for Contact Centre
Capital City College Group adopts Puzzel for multi-brand contact centre New AI-powered Agent Assist helps to manage contacts from existing and potential students during busy…
Webinar: Work from anywhere, because anywhere can work
Jabra Work From Anywhere Webinar – Thursday May 28, 2020 4:00 PM – 5:00 PM BST Work isn’t somewhere you go, it’s something you do.…
Consumers Switch after Poor Contact Centre Experience
British Businesses Lose Nearly £5 Billion due to Unplanned Customer Churn – New research shows 78% of UK consumers will switch vendors after a poor…
Be Part of The 2020 UK Customer Experience Decision-Makers Guide
The 2020 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses, and thousands of interviews with British consumers. Survey participants…