Pindrop & Five9 Fraud Protection for Contact Centres
Pindrop and Five9 Partner to Provide Greater Access to Authentication and Fraud Protection for Five9 Customers Pindrop’s leading voice authentication…
– Industry News
Payments 2022: The Future of Security & CX Conference
Digital First: The Future of Card Payments in Contact Centres
ResQ Announce New Business Development Director
Affinity Water Keeps Customer Conversations Flowing
Contact Centre Operations: Keep it Simple, Keep it Human
Infobip appoints Bobby White as Head of Marketing, Europe
Secure Omni-Channel Payments in a Post-Pandemic World
Senior Appointments at CC33 Sheffield Contact Centre
The Communications Trends that will Shape 2022
Infobip The communications trends that will shape 2022 James Stokes, Enterprise Team Lead UK & Ireland at Infobip discusses We…
Toople Opens Second Contact Centre with Support from BT
Toople PLC, a provider of bespoke telecom services to UK SMEs and a reseller of BT’s products and services, is…
NICE NEVA For Debt Collection Practices Contact Centres
NICE Announces NEVA for Collection Adherence, Enabling Contact Centres to Uphold New Fair Debt Collection Practices Act Requirements NEVA’s innovative…
Europa Contact Centre 2022 A Pivotal Growth Year
Europa Contact Centre, the multi-channel outsource contact centre, has recruited three new starters as part of the division’s exciting workforce…
The Future of Customer Service – Report Trends 2022
Customer Service Trends for 2022 – Preparing for the Future of Customer Service – New Report by Stella Connect Customer…
Looking After Mental Health of Contact Centre Employees
Expert Tips on Looking After the Mental Health of Your Contact Centre Employees – Kura discusses how to improve your…
8 Ways to Maximise the ROI of AI in the Contact Centre
Discover the building blocks to implement practical AI and create business results. Contact Centre & CX leaders are focused on…
Content Guru Brings storm to Smaller Contact Centres
Content Guru Brings the Power of storm® to Smaller Contact Centres with New Bundled Package Content Guru, the leading provider…
WhatsApp Business Pricing: What You Need to Know
WhatsApp Business Pricing: What You Need to Know for 2022 From February 1, 2022 WhatsApp will move to a conversation-based…
Half Of Consumers Feel Customer Service Is Afterthought
More Than Half Of Consumers Feel Customer Service Is An Afterthought Annual Zendesk Customer Experience (CX) Trends Report highlights CX…