It’s all Change for Insurance Customer Experience in 2022
It’s all change for insurance CX in 2022: Customer-centricity must be ‘baked-in’ to all insurance operations Covid disruption rapidly accelerated…
– Industry News
SD Worx Chooses Talkdesk Contact Centre Solution
Over a Third of Customer Enquiries to UK’s Airlines go Unanswered
e-Commerce Payments: 5 Ways to Reduce Contact Centre Costs
Effective Onboarding Helps Staff Retention in Contact Centres
ResQ Recognised as ‘Outstanding Company to Work For’
SVL Welcomes Member to Longest Established Contact Centre Sales Team
Community Fibre Invest in Amazon Connect Omnichannel Contact Centre
Webinar: Complaint Handling in your Contact Centre
Yorkshire Accent Best for Customer Service, Survey Reveals
The Yorkshire accent is the best UK accent for customer service in contact centres, according to new research The survey…
The many faces of Customer Satisfaction in the contact centre
The many faces of Customer Satisfaction (CSAT) in the contact centre – Omningage Customer Satisfaction (CSAT) is one of the…
How do you Improve the Contact Centre Agent Experience?
How to improve the contact centre agent experience? – Happy Agents= Happy Customers? Martin Taylor, Deputy CEO and Co-Founder of…
Ways to Deal with Difficult Customers Calling the Contact Centre
6 ways to deal with difficult customers calling the contact centre – Ben Booth of MaxContact gives tips and advice…
Infobip Completes Peerless Network acquisition
Infobip completes Peerless Network acquisition strengthening its U.S. and global offer Global cloud communications platform creates one-stop shop for omnichannel…
Peabody Housing Reduce Emails by 30% with INBOX
Peabody Housing Association Reduce Emails to its contact centre agents by 30% with INBOX Peabody Housing Association have reduced their…
Record-Breaking Year Ahead For ECCCSA Awards
Record-breaking year for European Contact Centre & Customer Service Awards as more organisations recognise achievements The opportunity to enter the…
Delivery Companies Must Respond to Complaints
Delivery companies must respond to complaints effectively to maintain customer satisfaction Jonny Campbell commented: “Customers across the UK are criticising…
NICE Positioned As Leader in 2022 Magic Quadrant for RPA
NICE Positioned As A Leader in 2022 Gartner® Magic Quadrant™ for Robotic Process Automation NICE recognised for its Ability to…
Maintain PCI DSS Compliance when Contact Centre Agents Work Remotely
How to maintain PCI DSS compliance when your contact centre agents are working remotely Many merchants have responded to the…