Infobip Successfully Completes HIPAA Attestation
Infobip Successfully Completes HIPAA Attestation Reinforcing Commitment to Data Privacy and Security Global communications company Infobip successfully obtained a dedicated…
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Future of Secure Omni-Channel Payments in Post-Pandemic World
Reduce Your Contact Centre Queue Times & After Call Work
UK National Contact Centre Awards Open for Nominations
Content Guru Storms to Victory at Contact Centre Awards
Contact Centre Performance Management
Everything You Need to Know About Transactional Email
Capita Launches 3D Digital Avatar Web Chat Technology
How Generation Z Employees Will Save the World
Living the Hybrid Life in the Contact Centre – 2021
Living the Hybrid Life in the Contact Centre – 2021 – Debbie Bicker, Business Development Manager at SVL, explains What…
Sitel Group Named Three-Time Winner at Contact Centre Awards
Sitel Group® Named Three-Time Winner at European Contact Centre & Customer Service Awards 2021 Sitel Group, one of the largest…
Wales’ Contact Centres Reunites to Celebrate Pandemic Heroes
The heroes of Wales contact centre industry have been reunited and celebrated at the 23rd annual Welsh Contact Centre Awards…
Prepping Your Contact Centre for the Christmas Period
Prepping Your Contact Centre Team for the Holiday Season Stella Connect by Medallia discusses – Black Friday has been and…
So What Are the Contact Centre Predictions for 2022?
So what is 2020 going to look like for contact centres? What will be hot? What will be the trend…
Unlocking the Secrets to Remarkable CX in a Digital Age
Unlocking the Secrets to Remarkable Customer Experiences in a Digital Age – Rachel Lane, Solution Principal, Contact Centre, at Medallia…
PCI Pal Removes PCI Compliance Worry from Chill Insurance
Chill Out, Relax, Take It Easy: PCI Pal® removes the PCI compliance worry from Chill Insurance at their contact centre…
The ECCCSA Contact Centre Awards 2021 Winners Announced
The winners of the largest and most credible awards programme in Europe dedicated to the customer contact industry were announced…
TTEC EMEA Wins a Gold at ECCCSA Awards 2021
TTEC EMEA wins a Gold award at the European Contact Centre & Customer Service Awards 2021 TTEC Holdings, Inc. one…
Interact Mark 10 Years & Create of 100 Contact Centre Jobs
Interact marks 10 years with the creation of 100 UK contact centre jobs Interact is a leading CX (customer experience)…