So Why Should I Switch to the Cloud then?
Why should I switch to the cloud? My server room is my comfort zone You’re a contact centre manager. You…
– Industry News
Payments Survey Finds Increasing Trust Towards Digital Payment
How to Reduce Agent Errors in your Contact Centre by 30%
Supercharge your Digital Strategies to save on Interaction Costs
The Secrets of Closed Loop Engagements
Mind the ‘Contact Centre Agent Knowledge’ Gap
Content Guru & UK Power Networks Win Award At ECCCSAs
IPI Named Supplier on G-Cloud 13 Framework
Webhelp Lifts 4 Awards at ECCCSA Awards
Infobip Research Shows Rising Dominance of Chat Apps
New Infobip research shows the rising dominance of chat apps for customer communications through the contact centre Data from more…
Winners announced at the ECCCSA Awards 2022
Winners announced at the greatest customer contact awards in Europe, the ECCCSAs Ukraine contact centre outsourcer, Simply Contact, was among…
Why and How to Drive Strategic Growth through the Contact Centre
Why and how to drive strategic growth through the contact centre – Download the Talkdesk playbook. This playbook will equip…
Sky’s the limit for Britannic’s SIP netX2
Britannic, specialists in business communications, managed services and digital contact centre solutions today announced they are extending the capabilities of…
Holiday Shopping CX: Navigating Strikes & Supply Chain Issues
Holiday Shopping CX: Navigating Strikes & Supply Chain Issues Martin Taylor, Co-Founder and Deputy CEO, Content Guru More customers than…
It’s Time to Re-Frame Our Thinking Around Conversational AI…
It’s Time to Re-Frame Our Thinking Around Conversational AI within the contact centre… – Stuart Dorman, Chief Innovation Officer, Sabio…
Getting REAL About Real-time Analytics & Agent Guidance
Join industry thought leader and CX expert Martin Hill-Wilson and CallMiner’s Mark Lockyer on 8th December at 2pm GMT for…
Zoom Contact Centre Unveils New Features and Availability in UK
Zoom Contact Centre Unveils New Features and Adds Availability in UK and Ireland Today’s customers want more. They want highly…
AI is the Future but Avoid Human Touch at your Peril!
AI and automation are the future of CX – but you avoid the human touch at your peril! Insurance companies…
Infobip to Improve Customer Satisfaction with Dialogflow Integration
Infobip to improve customer satisfaction with Dialogflow integration through partnership with Google Cloud Infobip’s innovative omnichannel communications platform will now…