Content Guru & UK Power Networks Win Award At ECCCSAs
Content Guru and UK Power Networks Win ‘Most Effective Management of Peak Demand’ Award At European Contact Centre and Customer…
– Industry News
IPI Named Supplier on G-Cloud 13 Framework
Webhelp Lifts 4 Awards at ECCCSA Awards
Infobip Research Shows Rising Dominance of Chat Apps
Winners announced at the ECCCSA Awards 2022
Why and How to Drive Strategic Growth through the Contact Centre
Sky’s the limit for Britannic’s SIP netX2
Holiday Shopping CX: Navigating Strikes & Supply Chain Issues
It’s Time to Re-Frame Our Thinking Around Conversational AI…
Getting REAL About Real-time Analytics & Agent Guidance
Join industry thought leader and CX expert Martin Hill-Wilson and CallMiner’s Mark Lockyer on 8th December at 2pm GMT for…
Zoom Contact Centre Unveils New Features and Availability in UK
Zoom Contact Centre Unveils New Features and Adds Availability in UK and Ireland Today’s customers want more. They want highly…
AI is the Future but Avoid Human Touch at your Peril!
AI and automation are the future of CX – but you avoid the human touch at your peril! Insurance companies…
Infobip to Improve Customer Satisfaction with Dialogflow Integration
Infobip to improve customer satisfaction with Dialogflow integration through partnership with Google Cloud Infobip’s innovative omnichannel communications platform will now…
PCI Pal Pay By Bank Innovation Shortlisted for Industry Award
PCI Pal’s new Pay By Bank innovation shortlisted for industry award PCI Pal have announced that they have been named…
North East Contact Centre Awards and the Winners are….
Winners of the North East Contact Centre Awards 2022 have been revealed in a glittering Awards Ceremony held on 11…
Contact Centre Webinar: 5 CX Trends for 2023
As the year comes to an end, it’s time for customer experience professionals worldwide to take a step back and…
Contact Centre Webinar: Virtual Agent Engagement
Contact Centre Webinar – Business Systems – Virtual Agent Engagement Forum – Wednesday, 23 November 2022 If you think you’ve…
Netcall Announced as LocalGov Drupal’s First Supporting Partner
As a demonstration of our ongoing commitment to Local Government, Netcall have announced that they have become a first supporting…
Contact Centre Boss Gets 4-year Ban for £1m Tax Abuse
Contact Centre Boss hit with 4-year ban for £1m Tax Abuse – Liam Mccreadie, 26, from Aberdeen, has been disqualified…