After Lockdown Will Remote Customer Support Stay?
After UK Coronavirus Lockdown #3, Will Remote Contactless Customer Support be Here to Stay in contact centres? By Ruti Dadash…
– Industry News
Talkdesk Machine Learning with AWS Contact Centre Intelligence
Capita Improves CX with Digital Voice Analytics
PCI Pal Offers Payment Security Guidance at PCI London
Mitel Partnership with Noetica Delivers Major Wins in 2020
FourNet’s ANTENNA Wins Top Comms Business Award
Contact Centre Virtual Event: The Future of Security & CX
Contact Centre Outsourer Substantial Investment
Xdroid Applauded for Voice & Facial Analytics
Boost Automation & Expand Customer Self-Service with AI
Contact Centre Talkdesk Webinar: Boost automation and expand customer self-service with Artificial Intelligence Tuesday, January 26 at 10 a.m. GMT…
Hull City Council and Civica Create 100 contact centre Jobs
Hull City Council is partnering with Civica, a global leader in software for public services, to bring 100 new home-based…
FourNet ‘2021 & Beyond’ Remote Working White Paper
FourNet publishes latest ‘2021 & beyond’ Remote Working White Paperaimed at contact centre agents remotely working The long-term success or…
Conn3ct secures Position on G-Cloud 12 Framework
Conn3ct have announced they have secured its space on the UK public sector procurement framework, G-Cloud. The London-based communications partner…
The Changing Face of the Contact Centre Post Covid
The changing face of the contact centre – Derek Lewis, Head of Customer Experience at Maintel The COVID-19 crisis has completely changed…
CC33 Contact Centre Set to Create an Additional 400 Jobs
South Yorkshire based contact centre outsource company CC33 have announced it is to recruit an additional 400 contact centre agents…
Tickets Go On Sale As ECCCSA 2020 Goes Virtual
The 20th edition of the European Contact Centre and Customer Service Awards (ECCCSA) will be announcing the winners virtually as…
5-Step Checklist for Mastering Enterprise AI in Contact Centres
A 5-step checklist for mastering enterprise AI; Artificial Intelligence is here to stay but how do you turn hype into…
IP Integration (IPI) Announces Sat Sanghera as New CEO
IPI announces Sat Sanghera as new CEO – Further strengthens leadership team with appointment of Andy Scopes as COO IP…
CallCare Appointed To Manage COVID 19 Vaccination Helpline
CallCare appointed to manage COVID 19 vaccination appointment helpline – UK GP surgeries inundated with patient enquiries about vaccine In…