Final Day for Contact Centre Awards Nominations
Final Day for UK National Contact Centre Awards Nominations – Nominate individuals and teams for free on the awards website…
Industry News
Auxillis Selects greenbean As Contact Centre Partner
CallMiner & Morae Global Partner on Conversational Behavioral Analytics
6 Steps to Card Payment Security in Contact Centres
Ago Outsourcing Jobs at Manchester Contact Centre
Companies Struggle to Meet Customer Expectations
Bertelsmann & Saham Launch CX Business ‘Majorel’
Stena Line Launch Smart Contact Centre Chatbot
Clarabridge Record Growth in the Contact Centre
What Role will Chatbots Play in Contact Centres in 2020?
Interesting times are ahead as contact centres cut through the jargon, dispel the myths and embrace new AI technology to…
Top UK Organisations for Customer Service Revealed
Top UK Organisations for Customer Service Revealed in UK’s Most Comprehensive Mystery Shopper Programme Northern Powergrid, Vitality Health and NS&I…
Traditional Channels Becoming a last resort for Consumers
Traditional communications channels are becoming a last resort for consumers, says Aspect Software Organisations that adapt to the generational shift…
Noetica Shortlisted for Blending Human & AI Award
Noetica Shortlisted for 2019 UK National Innovation Award for Blending Human and Artificial Intelligence Noetica – A British company, developing…
UC EXPO – 15-16 May 2019 – London – Register Now!
UC EXPO is the largest Unified Communications and Collaboration event in Europe. The two-day event encompasses the technologies that enable…
Inner Circle Guide AI & Chatbots in Contact Centres
The Inner Circle Guide to AI, Chatbots & Machine Learning in the contact centre “The Inner Circle Guide to AI,…
NICE inContact Highest Scores in Contact Centre Report
NICE inContact has received the highest scores in four of five use cases in Gartner’s Critical Capabilities Gartner’s latest report…
Market Report: Contact Centres and the Use of AI
Contact Babel has published its latest report entitled, “The Inner Circle Guide to AI, Chatbots and Machine Learning” looking at…
1 Week to Enter National Contact Centre Awards
1 Week Left to Enter UK National Contact Centre Awards 2019 – Nominate individuals, teams, and programmes for free on…
Enghouse Systems Acquires ProOpti AB
Acquisition of ProOpti AB expands Enghouse Interactive contact centre product portfolio Enghouse Systems Limited have announced today (14th February 2019)…