4net Technologies Scoop Growth Excellence Award
4net Technologies scoop growth excellence award – Judges impressed by Manchester firm’s landmark contract wins and strong growth 4net…
Industry News
TTEC Announce Series of Customer Experience Events
Cyara Launches Cloud Contact Centre Migration Solution
Foehn wins Genesys EMEA Cloud Partner of the Year
Top 7 questions IT professionals ask about WFM
Utilities Customer Satisfaction Firmly On Hold in 2019
Flexible Working – How Contact Centres Can Benefit
Agents Prepare To Work In Automated Contact Centres
Solving the Puzzle of the Call Recording Maze
Weekendesk Reserves Talkdesk for Cloud Contact Centre Solutions
Talkdesk to improve customer experience for Weekendesk by boosting contact centre efficiency through seamless Salesforce integration, reporting and security compliance…
Halfords Partner with 8×8 for Superior Customer Service
Halfords Partners with 8×8 to Deliver Superior Customer Service – Leading British Retailer Selects 8×8 X Series to streamline operations…
Get Connected – Welcome to the Hybrid Workforce
Get Connected 2019 – Welcome to the Hybrid Workforce – Humans and Technology working together Welcome to the Hybrid Workforce…
PPI Company Sheds 130 Jobs at Contact Centre
We Fight Any Claim, part of the We Plan Group, are shedding 130 jobs at its Cwmbran, Torfaen based contact…
NICE Announce Contact Centre Conference Dates
NICE announce Autumn Contact Centre Conference dates; Personal Connections Elevated with Analytics on Thursday 19th September and Engaging and Intelligent…
2019 Contact Centre WFM Benchmark Report
The Current State of Workforce Management in the Global Contact Centre Landscape injixo 2019 Contact Centre WFM Benchmark Report How…
7 Key Reasons to Outsource your Contact Centre
Contact centres are an essential part of any business that wants to deliver an unrivalled customer experience. Whether complaining, praising,…
Motability Announce Details of Second Contact Centre
Motability Operations has confirmed that the company is creating up to 80 new jobs as Edinburgh was announced the at…
EC opens 250-seat Contact Centre in Sheffield
EC Outsourcing have opened a contact centre in Sheffield which could bring up to 250 new jobs in the area…
5 Ways to Strike the Right Balance in Contact Centres
5 Ways to strike the right balance: Occupancy and Shrinkage In the race to maximise productive agent time, contact centres…