53% of Contact Centre Agents Report Symptoms of Stress
Employers are stepping up as 53% of contact centre agents report symptoms of stress according to reaearch from the CCMA…
Employers are stepping up as 53% of contact centre agents report symptoms of stress according to reaearch from the CCMA…
Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth Calabrio, the workforce…
The leading awards programme that recognises contact centre talent in the UK, the UK National Contact Centre Awards Celebrating their…
Britannic and 8×8 help Plus Dane Housing Improve Customer Experience in their contact centre Connecting agents and tenants with new…
Beware Skinny Sweet Shop Owners – Are Contact Centres Missing Out on Tasty Customer Data? Contact centres are giant candy…
Ways to pay in 2023 – Encoded’s top five payment predictions in business and contact centres secure, fast, payment solutions…
The Future Role of AI in the Contact Centre- By Martin Taylor, Co-founder and Deputy CEO, Content Guru, discusses the…
Your 2023 CX Predictions Report for contact centres from CallMiner Download NOW Forrester foresees this year to be a year…
Contact centre outsource Webhelp expands Leadership Team further with Appointment of new MD Client Solutions, Samantha Williams Webhelp announces appointment…
New research shows organisations are failing to grasp customer interaction needs – Over 70% of UK organisations which offer contact…
IPI Partners with Verint to Deliver Workforce Engagement Innovation to the contact centre IPI, the contact centre specialist, today announced…