Proactive Outbound Dialling Improves Appointment Process
U.S. Medical Organisation Improves Patient Appointment Process via contact centre With Proactive Outbound Dialling from Noetica Noetica have announced that…
U.S. Medical Organisation Improves Patient Appointment Process via contact centre With Proactive Outbound Dialling from Noetica Noetica have announced that…
Ascensos is continuing its international contact centre expansion with the announcement of a new base in Trinidad and Tobago. …
Enjoy a Slice of Customer Data Analytics Pi (e) There is an infinite amount of data in contact centres but…
Making your contact centre data work – How data powers excellent CX delivery for contact centre advisors Kevin McGachy, Head…
Vonage Wins Best CX Solution in CX Awards for Conversational Commerce Vonage, a global leader in cloud communications helping businesses…
Noetica Once Again a Contact Centre Experience Finalist for the UK National Innovation Awards Noetica – A British company, developing…
Salesforce Launch Einstein GPT; Is this the beginning of AI’s long-awaited ‘Productivity Wave’ in the contact centre? Stuart Dorman, Chief…
About to begin your cloud migration journey? Be prepared to evolve your contact centre business… Derek Forrest – Cloud Solutions…
Darlington Borough Council secures contact centre payments with PCI Pal PCI Pal Agent Assist delivers PCI DSS compliance and enhances…
Noetica Brings 20-Years’ Experience Serving Contact Centres in the UK Insurance Industry to BIBA 2023 Noetica – A British company,…
Echo Managed Services achieves ServiceMark re-accreditation from the ICS for their outsourced contact centres. Specialist customer service provider for the…