South Staffs Water wins Customer Initiative at Water Industry Awards
South Staffs Water wins Customer Initiative of the Year at Water Industry Awards as it collaborates with with Echo Managed Services and Onsite…
– Industry News
Speaking Customer’s Language: Everyone Speaks English?
Contact Centres Need Flexibility To Handle All Unforeseen Circumstances
Worst Customer Service on Record – Energy Companies
Tokenization can improve CX Offered by your Contact Centre
Teleperformance Selects PCI Pal For Secure Payment For Enterprise Customers
OMNINGAGE Minimises Time & Maximises Cloud ROI
Odigo Joins Pega Partners Programme & Adds New Solution
Understanding the Importance of the Contact Centre
The Ultimate Contact Centre Training Guide – Download NOW
The ultimate contact centre training guide -72% of contact centre agents say they need better training to do their jobs…
Making Space for Contact Centre Agent Wellbeing
Making space for contact centre agent wellbeing – Melissa Cowdry Field Marketing Director – UKI – Odigo Contact centre agents…
When AI goes Awry; 5 Contact Centre Transformation Mistakes to Avoid
When AI goes awry; five contact centre transformation mistakes to avoid Jonathan Rosenberg, CTO and Head of AI at Five9…
West Yorkshire Police Contact Centre Records Busiest 24 Hours
West Yorkshire Police have recorded one of the busiest 24 hours the Force has ever experienced in their Customer Contact…
Half of UK Plagued by Increased Cold Calling from Contact Centres
Almost half of UK plagued by increased cold calling from contact centres according to survey from Ringover – 45 per…
Is The Misalignment of CX priorities Driving You Round The Bend?
Is the misalignment of CX priorities driving you round the bend? Join IPI for world-class driving and discussion – Thursday…
UK National Contact Centre Awards Winners Announced
UK National Contact Centre Awards winners announced to biggest audience ever On Monday night the winners of the UK National…
Sensée’s Jo Hodge named Outsourced Contact Centre Manager of the Year
Sensée Service Delivery Manager Jo Hodge has been named the Gold winner in the ‘Outsourced Contact Centre Manager of the…
ResQ Sweeps Up Gold at UK National Contact Centre Awards
ResQ, the UK’s leading outsourced contact centre specialist, has picked up gold in not just one, but two categories at…
PCI Pal Ranked in Top 100 Fastest Growing Companies in UK
PCI Pal®, the global SaaS provider of secure payment solutions, has been ranked in The Growth Index top 100 listing…