Mind the ‘Contact Centre Agent Knowledge’ Gap
Mind the ‘Contact Centre Agent Knowledge’ Gap – Deploying employee-centric Artificial Intelligence (AI) to repair competency gaps for individual agents,…
– Artificial Intelligence
It’s Time to Re-Frame Our Thinking Around Conversational AI…
AI is the Future but Avoid Human Touch at your Peril!
NICE Announce Intent-Driven CX Capability with Enlighten AI
3 out of 4 European Businesses have invested in AI for CX
Jabra Introduce AI software to Improve CX in Contact Centres
Artificial intelligence’s time is now for the Contact Centre
Omningage Connect and Chatbots – doing more with a lot less
More than 4 in 5 calls to 999 are not life-threatening
CX Leaders Plan Increase Investment in Contact Centre AI
79% of CX Leaders Plan to Increase Investment in Contact Centre AI and Automation Global Talkdesk Research report shows value…
AI Empowers Contact Centres to Predict Future Outcomes
New AI solution from Netcall empowers organisations and contact centres to predict future outcomes and automate decision-making Netcall’s Liberty AI…
Contact Centres Increased Adoption of AI But Struggle to Capture ROI
LiveVox Study Reveals Contact Centers Have Increased Adoption of AI, But Struggle to Capture ROI The research study finds that…
Conversational Intelligence Key Difference-Maker in Contact Centre AI
Conversational intelligence — a key difference-maker in contact centre AI Customer experience is a key differentiator in driving brand loyalty,…
AI Can Promote Mental Wellbeing within Contact Centres
AI-driven call recording and speech analytics can promote mental wellbeing within the contact centre CallCabinet Customer service teams need to…
Contact Centres Need the Tools to cope with Customer Expectations
Contact Centres need to be given the correct tools to cope with the surge in customer expectations In recent times,…
AI Brings Job Enabling Not Job killing in Contact Centres
Why AI will bring about job enabling, not job killing in the contact centre according to Jason Roos, CEO and…
Responsibility and AI Ethics in the Contact Centre
Responsibility and AI ethics in the contact centre – Dawn Herbert Solutions Consultant at Odigo explains The use of AI…
95% Cost Savings to Your Contact Centre with AI & Automation
Deliver 95% Cost Savings to Your Contact Centre with AI and Automation with Britannic Technologies Britannic Technologies will be presenting…
94% of Contact Centre Agents say AI will Support their Roles
94% of contact centre agents say artificial intelligence will support them in their roles – Cirrus research reveals positive frontline…