AI hype vs. business reality: The race to meaningful implementation – Chris Martin, AI & ML…
Category: – Artificial Intelligence
Content Guru Celebrates UK Contact Centre Excellence
Content Guru Celebrates UK Contact Centre Excellence at the 30th Annual UK National Contact Centre Awards…
AI Anxiety Risks Talent Drain in Contact Centres
AI anxiety risks talent drain in contact centres – but it doesn’t have to: New research…
AI Provides Measurable Cost Savings & Positive Impact on CSAT
AI Provides Measurable Cost Savings and Positive Impact on CSAT within the contact centre, Despite Employee…
Building a Smarter Contact Centre with AI and Automation
Sabio’s Kevin McGachy highlights some key considerations ahead of any AI implementation in the contact centre.…
Graia – Where AI Listens, Understands & Responds with Empathy
Graia Launches New Era of Customer Support Where AI Listens, Understands and Responds with Empathy Bulb…
FourNet unveils AI-Powered Contact Centre Agent ‘IntellAIgent’
FourNet’s IntellAIgent uses Agentic AI to transform front and back-office customer service operations in seconds, with…
What’s next for AI in business? Moving beyond the low-hanging fruit
What’s next for AI in the contact centre ? Moving beyond the low-hanging fruit and escaping…
The Future of CX Belongs to AI-Enabled Agents
The Future of CX Belongs to AI-Enabled Contact Centre Agents Matt McKernan, SVP, Americas, Content Guru…
Taking Stress out of your Contact Centre with Agentic AI
Stress Awareness Month – Taking stress out of your contact centre with Agentic AI Jurgen Hekkink,…
How Agentic AI is Revolutionising the Contact Centre
How Agentic AI is revolutionising the contact centre – Jurgan Hekkink, Head of Product Marketing, Anywhere365…
AI Reality Check: Businesses Struggling To Navigate The Hype
Despite the buzz surrounding artificial intelligence in customer experience (CX), most organisations are still finding their…
Vonage Research Highlights Continued Rise of AI and Its Impact on CX
As demand for and adoption of AI-fueled capabilities grow, annual Global Customer Engagement Report data reveals…
Delivering Flexibility to the Contact Centre Industry through AI
Becoming an Employer of Choice: Delivering Flexibility to the contact centre industry through AI AI technology…
The future of customer service: AI’s impact on contact centre agents
Ventrica’s Ray Biggs says “AI is not here to replace agents; it’s here to elevate their…
Two-Thirds of CX Professionals Already Harnessing AI
Two-Thirds of CX Professionals Already Harnessing AI, More to Join in 2025 Despite Predicted Hesitancy according…
Why Your AI Journey Doesn’t Need a Data Lake to Make Waves
Start Small, Think Big: Why Your AI Journey Doesn’t Need a Data Lake to Make Waves…
Jabra Research – More than three-quarters of UK Office Workers don’t use AI
Despite overwhelming hype, Jabra research shows more than three-quarters of UK office workers don’t use AI…
Unlocking the Power of Generative AI
Unlocking the Power of Generative AI; Are You Prepared to Ride the Waves of New Age…