Synthflow AI & 8×8 Enter Strategic Partnership To Deliver Next-Generation Agentic AI in contact centres Synthflow…
Category: – Artificial Intelligence
Car Finance Compensation: Is This What Conversational / Agentic AI Was Built For?
Car Finance Compensation: Is This The Surge That Conversational / Agentic AI Was Built For? – Joe…
Parcelhero Introduce AI to Contact Centre to Enhance Customer Service
Parcelhero has rolled out new AI-powered customer support features on its courier comparison platform to enhance…
National Contact Centre Day: How AI is Changing the Contact Centre Profession
4th March marks the first ever National Contact Centre Day, championed by the Contact Centre Management…
The Rehiring Boomerang: What Gartner Is Really Telling Us About AI in Contact Centres
The Rehiring Boomerang: What Gartner Is Really Telling Us About AI in Contact Centres – Kevin…
Medallia Unveils Latest Innovation to further Omnichannel Experience
Medallia unveils latest innovation agenda at Experience ’26 to further omnichannel experience transformation New generative AI…
Getting Your Contact Centre ‘AI Ready’ in 2026
New Year’s Resolutions: Getting Your Contact Centre ‘AI Ready’ in 2026 Most contact centres spent 2025…
2026 The year of Grown-Up AI in Customer Service
The year of grown-up AI in customer service: Trends, tools and human skills shaping contact centres…
Stop Chasing AI Hype and Start Building Strategy
AI is often marketed as a transformative solution for customer service, just switch it on, and…
AI you can trust: Governance as the New Business Standard
AI you can trust: Governance as the new business standard in the contact centre – Richard…
UK Police Forces Risk Missing AI Opportunities
UK Police Forces Risk Missing AI Opportunities as Majority Yet to Fully Implement Tools according to…
Sabio Group In Record-Breaking Google Cloud Deployment
AI Revolution Hits European Insurance: Sabio Group In Record-Breaking Google Cloud Deployment Spanish insurer IMA Iberica…
How to Embrace AI within the Contact Centre
Readying the frontlines: how to embrace AI within the contact centre Sid Banerjee, Chief Strategy Officer,…
Medallia expands Frontline-Ready AI™ with Mobile Innovations
Medallia expands Frontline-Ready AI™ with mobile innovations to drive faster customer experience action Revolutionary AI puts…
UK Customers Still Prefer Human Support Over AI
Contact Centre Report: UK Customers Still Prefer Human Support Over AI – But one in three…
Westminster Council introduce AI support in Contact Centre
Westminster Council first local authority to introduce AI support in contact centre Westminster City Council has…
AI Sparks Reshoring Boom as Brands set to Bring Customer Services Home
AI sparks reshoring boom as UK brands set to bring customer services home – Tech is…
Calabrio Unveils Future-Ready Workforce Intelligence
Calabrio Unveils Future-Ready Workforce Intelligence – Redefining Workforce Management for the AI Era Comprehensive suite of…
AgenticAI will Re-Define the World of the Contact Centre Agent
Agentic AI Is Not About Replacing People — But It Will Redefine the Work They Do…