AI rollout in financial services risks worsening access for those who need it most, leaders admit…
Category: – Artificial Intelligence
Build for What’s Next: Your AI Blueprint for Contact Centre Readiness
Build for What’s Next: Your AI Blueprint for Contact Centre Readiness – Artificial intelligence now sits…
Derby City Council Mark Three Years of AI Success within Contact Centre
Derby City Council is celebrating a major milestone this week as its pioneering AI-powered digital assistants,…
The Risks & Realities of Fragmented Workforce Communication in the AI Era
New Research Sheds Light on the Risks and Realities of Fragmented Workforce Communication in the AI…
Will Agentic AI Help or Harm the Human Agent Experience?
Will Agentic AI Help or Harm the Human Agent Experience? – Martin Taylor, Co-Founder and Deputy…
The Hidden Tax of AI in Contact Centres
The Hidden Tax of AI in Contact Centres – Sally Hodgin, Principal AI Consultant at Connect…
Synthflow AI & 8×8 Enter Strategic Partnership
Synthflow AI & 8×8 Enter Strategic Partnership To Deliver Next-Generation Agentic AI in contact centres ,…
Car Finance Compensation: Is This What Conversational / Agentic AI Was Built For?
Car Finance Compensation: Is This The Surge That Conversational / Agentic AI Was Built For? – Joe…
Parcelhero Introduce AI to Contact Centre to Enhance Customer Service
Parcelhero has rolled out new AI-powered customer support features on its courier comparison platform to enhance…
National Contact Centre Day: How AI is Changing the Contact Centre Profession
4th March marks the first ever National Contact Centre Day, championed by the Contact Centre Management…
The Rehiring Boomerang: What Gartner Is Really Telling Us About AI in Contact Centres
The Rehiring Boomerang: What Gartner Is Really Telling Us About AI in Contact Centres – Kevin…
Medallia Unveils Latest Innovation to further Omnichannel Experience
Medallia unveils latest innovation agenda at Experience ’26 to further omnichannel experience transformation New generative AI…
Getting Your Contact Centre ‘AI Ready’ in 2026
New Year’s Resolutions: Getting Your Contact Centre ‘AI Ready’ in 2026 Most contact centres spent 2025…
2026 The year of Grown-Up AI in Customer Service
The year of grown-up AI in customer service: Trends, tools and human skills shaping contact centres…
Stop Chasing AI Hype and Start Building Strategy
AI is often marketed as a transformative solution for customer service, just switch it on, and…
AI you can trust: Governance as the New Business Standard
AI you can trust: Governance as the new business standard in the contact centre – Richard…
UK Police Forces Risk Missing AI Opportunities
UK Police Forces Risk Missing AI Opportunities as Majority Yet to Fully Implement Tools according to…
Sabio Group In Record-Breaking Google Cloud Deployment
AI Revolution Hits European Insurance: Sabio Group In Record-Breaking Google Cloud Deployment Spanish insurer IMA Iberica…
How to Embrace AI within the Contact Centre
Readying the frontlines: how to embrace AI within the contact centre Sid Banerjee, Chief Strategy Officer,…