AI Empowers Contact Centres to Predict Future Outcomes
New AI solution from Netcall empowers organisations and contact centres to predict future outcomes and automate decision-making Netcall’s Liberty AI…
New AI solution from Netcall empowers organisations and contact centres to predict future outcomes and automate decision-making Netcall’s Liberty AI…
CallMiner – Overview of Conversational Intelligence Providers You can use conversational intelligence to deliver customer experience insights at scale, improve…
How to be a disrupter: the female data scientist who is helping to lead an AI revolution There are various…
AI-driven knowledge management in the contact centre Steve Nattress, product director, Enghouse Interactive Getting knowledge management right is one of…
NICE Launches Enlighten AI Routing, Innovating CX with Next-Gen Intelligence Leveraging holistic CX data to power its AI, NICE Enlighten…
NICE inContact Helps Companies Apply Smarter AI to Improve Self-Service Experiences, Lower Operating Costs 8 in 10 consumers strongly prefer…
EBI.AI launches Community AI with cost-effective AI assistants for local councils Coventry City Council is first to join the exclusive…
5 reasons to boost self-service using AI in today’s property market Predictions for the property market in the coming year…
AI-powered voice analytics are now ready to power the digital-first contact centre in 2021 AI has been identified by Deloitte…
A 5-step checklist for mastering enterprise AI; Artificial Intelligence is here to stay but how do you turn hype into…
AI & Live Chat: a winning combination for contact centres – Customers expect immediate results but they also crave the…