New survey reveals: UK consumers call on AI to save “broken” customer service, as businesses fail…
Category: – Artificial Intelligence
How Vertical-Specific Models Will Unlock The Value of GenAI
How Vertical-Specific Models Will Unlock The Value of GenAI Those who overlook vertical-specific models when integrating…
Retail Revolution: Building a Future with Technology, People & AI
The Retail Revolution: Building a future with technology, people and AI Welcome to the Future of…
Evri announces £1m investment into AI Strategy to Transform CX
Evri announces £1 million investment into AI strategy to further transform the customer experience through its…
How Generative AI is Changing Customer Service in Contact Centres
How Generative AI is changing customer service: challenges and opportunities in employment and efficiency for the…
Contact Centres in 2030: Where Humans and Machines Unite
Contact Centres in 2030: The AI Frontier – Where Humans and Machines Unite Kevin McGachy, Head…
AI-Powered Customer Service: Revolutionising the Support Experience
The evolution of customer service has transitioned from traditional contact centres to digital platforms. This shift…
AI in CX: Separating Fact from Fiction
AI in CX: Separating Fact from Fiction – How will the role of the human contact…
The Role of AI in a People-Centric Contact Centre
Since late 2022, AI (artificial intelligence) has been all over the news. Every technology vendor has…
Your Guide to AI in WFM – Get the Complete eBook
Embark on a journey through AI in WFM, dissecting AI-driven forecasting, exploring the synergy between AI…
Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Centre Efficiency
Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Centre Efficiency The intelligent automation that streamlines interactions…
AI in Contact Centres: What Makes it a Game-Changer?
AI in Contact Centres: What Makes it a Game-Changer? Ruthie Carey, Content Strategist at Five9, discusses…
Understanding AI-driven Forecasting: A Look Inside injixo Forecast
Can AI really predict the future? You’ve probably heard countless forecasting solutions claiming AI capabilities, but…
AI in Workforce Management: Separating Fact from Fiction
AI (artificial intelligence) continues to be big news. There is no shortage of opinion about whether…
Automation is Shaping the Future of Contact Centres
Automation is shaping the future of the contact centre – new research from Cavell reveals Respondents…
Implementing AI in Contact Centres: Creating a Pathway to Success
With Gartner predicting that 80% of customer service departments will be utilising AI technologies to elevate…
AI and CX Excellence: Your Essential Guide
When artificial intelligence (AI) is integrated into business strategy, your business can provide outstanding customer experience…
How AI is Reshaping Customer Interactions in Contact Centres
Integrated automation: How AI is reshaping customer interactions in contact centres By embracing AI customer service…
2024’s Top Contact Centre Tech Trend Predictions
2024’s top contact centre tech trend predictions – and the drivers behind them This time last…