AI Empowers Contact Centres to Predict Future Outcomes
New AI solution from Netcall empowers organisations and contact centres to predict future outcomes and automate decision-making Netcall’s Liberty AI…
New AI solution from Netcall empowers organisations and contact centres to predict future outcomes and automate decision-making Netcall’s Liberty AI…
Burnout vs bore out – both suck, and both are damaging customer experience – Ken Ume, Product Marketing Manager at…
Differing pandemic experiences between contact centre managers and agents highlight need for further process and tech assessment New findings from…
Dreams implements enhanced customer service tools as contact centre demand grows with the help of Netcall With a boom in…
Cutting through the noise: 10 tips for choosing the right low-code platform for digital success in your contact centre By…
“The key success factor in providing a better customer experience is culture” – Netcall and guest speaker Thomas Husson discuss…
Customer data: businesses’ best weapon in the never-ending customer satisfaction battle in the contact centre Customer satisfaction as a differentiator…
New Tenant Hub platform from Netcall will ensure no resident gets left behind The release of a new low-code case…
Turning the lights on with low-code: how to connect utility providers and customers After a period of ongoing national lockdowns…
In this 30-minute webinar, we explore how intelligent automation enables you to transform your business processes, fast.We’ll take a quick…
New Liberty RPA offering from Netcall will unlock business efficiencies across all sectors Amid a turbulent and pressurised COVID landscape,…