Choosing the Right Low-Code Platform for Digital Success
Cutting through the noise: 10 tips for choosing the right low-code platform for digital success in your contact centre By…
Netcall Plc
Key Factor in Providing a Better Customer Experience is Culture
Customer Data: Best Weapon in Customer Satisfaction Battle
Tenant Hub Platform Will Ensure No Resident Gets Left Behind
How to Connect Utility Providers and Customers
All about Intelligent Automation
New Liberty RPA from Netcall Unlocks Business Efficiencies
2021 Will Be The Year of CX in the Contact Centre
Cardiff City Council Team with Netcall to Support Test & Trace
Phoning Contact Centres has Replaced face-to-face
For two in five UK consumers, the telephone has replaced face-to-face interactions during the pandemic 41% of UK consumers say…
The New Era of the Contact Centre Post Covid
The new era of the contact centre – Richard Farrell, Chief Innovation Officer at Netcall The workplace has changed drastically…
Council creating more time to look after the vulnerable
Croydon Council creating more time to look after the vulnerable – By upgrading its digital services, the council has been…
Multi & Omni Channel Contact Centres. What’s The Difference?
Multichannel, Omnichannel… How to tell the difference? The terms multichannel and omnichannel contact centres are readily banded around and most…
Low-Code Technology Boosts the Growth of Specialist Bank
Hampshire Trust Bank (HTB) is a digitally-focussed specialist bank staffed by experts that enable UK businesses to realise their ambitions.…
Chesterfield Hospital Improves Appointment System for Patients
Chesterfield Royal Hospital improves appointment system for patients – Providing one place to go to confirm, rebook or cancel hospital…
Dreams To Elevate Customer Experience To Unrivalled Levels
– New all-in-one platform from Netcall will replace existing siloes and unite service channels The UK’s most recommended Bed Retailer,…
Hertsmere BC Makes Life Easier Using Netcall Liberty Create
Hertsmere Borough Council makes life easier (and faster) for internal teams to support citizens using Netcall’s low-code solution, Liberty Create.…
Contact Centre Event: Release your Innovation
Release your Innovation Free workshop for public sector leaders Thursday 27th September 2018 Crowndale Centre (Camden Council) NW1 1BD Digital…
Nationwide & MatsSoft Celebrate 14-Year Anniversary
Nationwide and MatsSoft celebrate 14-year anniversary with license renewal to strengthen digital-first strategy – MATS will continue to support over…