What’s next for AI in the contact centre ? Moving beyond the low-hanging fruit and escaping…
Category: Netcall Plc
Can Technology put Utilities back on top for Customer Centricity?
From AI to automation: Can technology put utilities back on top for customer centricity? Richard Farrell,…
Netcall acquires Belgium-based Intelligent Document Processing Solution, Parble
Netcall acquires Belgium-based Intelligent Document Processing Solution, Parble – The latest acquisition extends Netcall’s portfolio of…
Fixing Customer Service doesn’t begin and end with the Contact Centre
Fixing customer service doesn’t begin and end with the contact centre. Nicky Hjerpe at Netcall discusses.…
Smart tools can help utilities companies to meet net zero goals
Smart tools can help utilities companies to meet net zero goals according to by Richard Higginbotham…
Netcall Helps University Hospitals Sussex with Waiting List Validation System
Netcall helps University Hospitals Sussex NHS Foundation Trust divert 400 patients a week with Waiting List…
The Mapping Process: As-Is vs To-Be: Where do you Start?
The Mapping Process in the contact centre: As-Is vs To-Be: Where do you Start? Craig Willis,…
Innovative Solutions to the Conundrum of Collecting Rents
Ahead of the curve: Innovative solutions to the conundrum of collecting rents With demand rising for…
Redefining Customer Engagement in the Contact Centre
Say hello to AI-powered automation and connected workflows in the contact centre and beyond to bring…
Keeping up with Regulation: Ready to Report Tenant Satisfaction Measures?
Keeping up with regulation: Are you ready to report against the Tenant Satisfaction Measures Standard this…
Four Tactical Tech ‘Wins’ Now Within Reach For UK Insurers
Four tactical tech ‘wins’ now within reach for UK insurers – Nicky Hjerpe, Head of Product…
Netcall – Powering Welfare Case Efficiency
Lancashire County Council empowered to better serve its most vulnerable people with Netcall The challenge Lancashire…
From Risky to Business-Ready: 2024 AI Trends & Predictions
Quite possibly one of the biggest topics in technology over the last year – Artificial Intelligence…
Empowering Contact Centre Agents in a Tech-Driven world
Empowering contact centre agents in a tech-driven world – migrating from transactional to emotional support Lewis…
Making Generative AI & ChatGPT Safe for Business
Breaking through the hype: Making Generative AI and ChatGPT safe for business By Richard Farrell, CIO…
How Embracing Collaboration can help local Councils Achieve Digital Autonomy
Better together: How embracing collaboration can help local councils achieve digital autonomy By Mark Gannon, Director…
Payment support for Northumbrian Water Contact Centre
Payment support for Northumbrian Water Contact Centre – Making customer payments easy with a payment support…
Netcall Giving Customers The Power to Smart Connect
Giving customers the power to smart connect Netcall has announced it is now working with UK…
Netcall Supports Councils to Improve Crisis Management
Netcall supports councils in Cumbria and Newcastle to improve crisis management and air pollution Netcall is…