Contact Centre Trends Powering CX Transformation
From reactive to revolutionary: The top five trends powering CX transformation in 2022 Richard Farrell, CIO at Netcall discusses 2021 has…
Netcall Plc
Facing the New Perfect Storm. Stabilising your Digital Contact Centre
CX Business Leaders say what is Holding Back Transformation
Tech Enablement & Culture Stifling CX Transformation
Patience Running Out Automation but Can Restore It
Burnout vs Bore Out – Both Suck & Both are Damaging the CX
Differing Pandemic Experiences Between Contact Centre Staff
Dreams Implements CX Tools as Contact Centre Demand Grows
Choosing the Right Low-Code Platform for Digital Success
Key Factor in Providing a Better Customer Experience is Culture
“The key success factor in providing a better customer experience is culture” – Netcall and guest speaker Thomas Husson discuss…
Customer Data: Best Weapon in Customer Satisfaction Battle
Customer data: businesses’ best weapon in the never-ending customer satisfaction battle in the contact centre Customer satisfaction as a differentiator…
Tenant Hub Platform Will Ensure No Resident Gets Left Behind
New Tenant Hub platform from Netcall will ensure no resident gets left behind The release of a new low-code case…
How to Connect Utility Providers and Customers
Turning the lights on with low-code: how to connect utility providers and customers After a period of ongoing national lockdowns…
All about Intelligent Automation
In this 30-minute webinar, we explore how intelligent automation enables you to transform your business processes, fast.We’ll take a quick…
New Liberty RPA from Netcall Unlocks Business Efficiencies
New Liberty RPA offering from Netcall will unlock business efficiencies across all sectors Amid a turbulent and pressurised COVID landscape,…
2021 Will Be The Year of CX in the Contact Centre
2021 The year of the customer experience in the contact centre where technology will intertwine as businesses vow to conquer…
Cardiff City Council Team with Netcall to Support Test & Trace
Cardiff City Council teams up with Netcall to support Test, Trace and Protect efforts – By working with Netcall, Cardiff…
Phoning Contact Centres has Replaced face-to-face
For two in five UK consumers, the telephone has replaced face-to-face interactions during the pandemic 41% of UK consumers say…
The New Era of the Contact Centre Post Covid
The new era of the contact centre – Richard Farrell, Chief Innovation Officer at Netcall The workplace has changed drastically…