Content Guru Positioned Leader in Gartner Magic Quadrant
Cloud contact centre and customer engagement provider, Content Guru, has been positioned in the Leaders quadrant in the 2019 Gartner…
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EvaluAgent Webinar: The Art of Customer Recovery
Foehn Gives Public Sector Access to Cloud Solutions
Wave Introduce Omnichannel Contact Centre Solution
Free Download – CX Decision Makers Guide 2019-2020
High Interest in Adopting AI Across the Contact Centre
How To Create a CX Strategy That Actually Delivers
Puzzel taps into the power of AI to launch Agent Assist
Noble Systems Issued 200th Patent for Contact Centre Tech
Use of Profanity by Customers in Contact Centres Rising
Use of Profanity by Customers in the Contact Centre is On the Rise and That’s Bad for Business New CallMiner…
NICE Performance Management with AI-Based Analytics
NICE Revolutionises Performance Management with AI-Based Analytics Cutting-edge capabilities empower managers with insights on performance improvement opportunities and enable the…
PCI Pal Partners with 8×8 Secure Payments for Contact Centres
PCI Pal Builds on UK Partnership with 8×8 to Offer Secure Payment Services for Contact Centres Globally The extended partnership…
Puzzel Appoints Rob Wiles as Partner Channel Director
Puzzel appoints Rob Wiles as Partner Channel Director – Appointment marks the launch of company’s new channel strategy Puzzel, a…
Content Guru Delivering CX to UK Government
Content Guru Delivering Specialist Customer Engagement and Experience to UK Government Global leader in Customer Engagement and Experience solutions, Content…
NICE Solutions for Driving Contact Centre Innovation
NICE Solutions Honoured by TMC for Driving Innovation and Exceptional Value for Contact Centre Customers Four Nice Solutions Received 2019…
4net Expand Range of Services to UK Public Sector
4net Technologies expand range of services to UK public sector under latest framework announcement 4net Technologies have today successfully expanded…
Aspect & Intradiem Partner to Enhance Contact Centre WFM Solutions
Aspect Software and Intradiem Team to Enhance Contact Centre Workforce Management Solutions Aspect Software, have announced a co-marketing partnership with…
Triple win for 4net at Comms National Awards
Triple win for 4net at Comms National Awards – Manchester-based SME takes top award for innovation 4net Technologies, the award-winning…
Delivering Customer Service in the Digital Age
Enghouse Interactive White paper – Delivering Customer Service to contact centres in the Digital Age To explore the impact of…