NICE inContact CXone Adds Artificial Intelligence Capabilities
NICE inContact CXone Spring 2019 Release Adds End-to-End Artificial Intelligence (AI) Capabilities NICE inContact have announced the Spring 2019 release…
Company Info
Greater Bank Digital Transformation with Genesys Purecloud
Channel Shift: Customers like it only on their Terms!
Noble Systems Hires 500th Employee
Does your Contact Centre Measure Against the Competition?
Consumer Contact Centre Experiences in the age of GDPR
You Must Engage Your Contact Centre Agents – Fact!
Contact Centre Events: Talkdesk CX Tour London
Mitel & Talkdesk Cloud Contact Centre Solution
Centralised or De-Centralised WFM in the Contact Centre
Centralised or de-centraliszed WFM in the contact centre: 5 ways to strike the perfect balance New business models and organisational…
Measuring Customer Sentiment in Contact Centres
Monitoring and Measuring Customer Sentiment in the Contact Centre Daisy Shevlin, Marketing Content Executive at Britannic Technologies Digital transformation is…
Genesys Expand Support for Google Cloud Contact Centre
Genesys Expands Support for Google Cloud Contact Centre AI Across All Three Customer Experience Platforms Tightly integrated solution marks swift…
Why Collaboration is Key for the Contact Centre
“Don’t Believe the Hype” – Why Collaboration is Key for the Contact Centre Gary Bennett, Channel Sales Director, UK &…
DISRUPT CX 2019 Showcases Brilliant CX Delivery
Sabio DISRUPT CX 2019 event to showcase brilliant customer experience delivery • BGL Group, DirectLine Group and Forester Research to…
allpay & Eckoh Celebrate PCI DSS Payment Success
allpay and Eckoh celebrate the success of their syndicated PCI DSS payment solution Eckoh, the global provider of secure payment…
National Express Uses WFM to Keep Passengers Moving
National Express Uses Teleopti Workforce Management to Keep Passengers on the Move Teleopti have announced that National Express, the largest…
Jabra Launches New Q2 Cashback Promotion
Jabra launches new Q2 cashback promotion – Offers on professional contact centre headsets and speakerphones to provide UK and Ireland-based…
The Changing Face of Customer Loyalty in Contact Centres
The changing face of customer loyalty – Dino Forte, CEO at contact centre outsourcer Ventrica, explores to what extent consumers…
UK Customer Experience Decision-Makers Guide
The 2019 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses, and thousands of interviews…