Contact Centres Maintain Human Connections in Crisis
Contact Centres Maintain Human Connections in Times of Crisis In times of crisis, like right now, people are naturally anxious.…
Company Info
Noetica Help Agents Work from Home During Covid-19
Homeworking in the Contact Centre Industry During COVID-19
Britannic Technologies Launch Free INBOX Software & Support
EBI.AI launches CoronaBot – Customer Support during Coronavirus
How Are Other Contact Centres Adapting Under Pressure?
CoronaBot is here to help – First Aid for contact Centres
Jabra Evolve2 Range. Next Generation of Evolve Range
Real-Time Adherence – Help You Manage Your Workforce Remotely
Manage Remote Contact Centre Agents During COVID-19
How To Manage Remote Contact Centre Agents During the COVID-19 Outbreak As the nation reacts to contain the virus, organisations…
Contact Centre: Work From Home Best Practices
Contact Centre: Work From Home Best Practices: With measures around COVID-19 globally escalating, organisations are required to balance employee safety…
Enghouse Interactive’s Working From Home – Try Vidyo for Free
Your Free Trial – Real-Time Video Communication Platform To support your business in a time when travel is to be…
Serenova CxEngage Contact Centre Work from Home
Serenova Announces CxEngage Rapid Response Programme to Accelerate Contact Centre Work-from-Home Deployments Within 48 Hours Most contact centres unprepared to…
Giving the customer control of the contact centre experience
Experience customisation is an innovation that’s blossoming in the 21st century. Technology has advanced to the point where a technologically-delivered…
CXone@home Enables Contact Centre Staff Work From Home
NICE Launches CXone@home to Enable Immediate Contact Centre Transition to Work-From-Home in Response to COVID-19 NICE have announced CXone@home, a…
Sabio Expand Tech Portfolio with CX innovator DVELP
Sabio Group has acquired DVELP, a cloud software product and consultancy company headquartered in London, that leads change in the…
Low-Code Technology Boosts the Growth of Specialist Bank
Hampshire Trust Bank (HTB) is a digitally-focussed specialist bank staffed by experts that enable UK businesses to realise their ambitions.…
Ibotta Select NICE to Improve Remote Workforce Management & Engagement
Ibotta Selects NICE to Improve Remote Workforce Management and Engagement – Tech unicorn utilizes NICE Workforce Management and Employee Engagement…
Be Mindful of Scammers During COVID-19 Crisis
Be mindful of phone scammers during COVID-19 crisis – Debbie Bicker from SVL today issued a strong warning to people…