CallMiner Achieves Record Net Promoter Score
CallMiner, the leading platform provider of award-winning contact centre speech and customer engagement analytics, announced today that its 2018 Net…
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Content Guru: brain® Artificial Intelligence Symposium
Content Guru Presents: brain® Artificial Intelligence Symposium Content Guru will be holding the brain® Artificial Intelligence Symposium at the Natural…
DTMF Masking The New standard in MOTO Payment Security
Latest research and PCI guidelines confirm that DTMF masking is the new standard in MOTO telephone payment security – Simon…
Bumper Christmas – Are Businesses Spotting Fraud Risk?
A bumper Christmas for retail spending – but are businesses failing to spot the fraud risk? With £8.2bn estimated to…
Ultracomms Warns Contact Centres to Review Payment Security
Ultracomms warns contact centres to review processes as telephone payment security watchdog issues strict new guidelines Ultracomms, a leading provider…
Aspect Customer Hoist Finance Wins at ECCCSAs
Aspect Software customer Hoist Finance wins silver award at the European Contact Centre and Customer Service Awards 2018 Hoist Finance…
Genesys Cloud Solution is Fastest Growing SaaS Platform
Genesys, the global leaders in customer experience solutions, are today announcing that their cloud-based solution is one of the fastest-growing…
Financial Growth See Jabra Continue To Add New Talent
Driving forward: strong financial growth sees Jabra continue to add new talent Jabra, the sound specialist, has announced yet another…
Ventrica Takes Home Silver Award at the ECCCSAs
Ventrica takes home ‘Silver’ at the European Contact Centre & Customer Service Awards for its partnership with New Look –…
Sabio Strengthen Digital with FlexAnswer Acquisition
Sabio strengthens its Digital offering with acquisition of flexAnswer Solutions – Addition of Virtual Assistant technology complements existing partner offerings…
Eckoh Welcomes Updated PCI SSC Guidance
Eckoh welcomes the updated PCI SSC guidance to securing telephone payments – Cam Ross, Director of Payment Strategy, Eckoh The…