Cardiff City Council Team with Netcall to Support Test & Trace
Cardiff City Council teams up with Netcall to support Test, Trace and Protect efforts – By working with Netcall, Cardiff…
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Give Contact Centre Agents The Tools To Do the Job
Don’t Put your Customers & Contact Centre On Hold
Calabrio ONE: Agility to Meet the New Era for Contact Centres
Foehn win Genesys EMEA Cloud Partner of the Year
Speechly Tech Translates Real-Time Conversations for Jabra Users
Contact Centre Webinar: A journey worth taking
FourNet named Avaya Growth Partner of the Year
Milk & More Contact Centre Carries On with Assisted Payments
Content Guru Expands Features With Microsoft Teams
Content Guru Expands Features Available With Microsoft Teams Integration Content Guru has expanded the feature set available as part of…
Maintel Launch Secure Homeworker for Remote Working
Maintel launches Secure Homeworker – A solution suite designed to deliver connectivity, availability and security to support mass-scale remote working…
Evolution of Contact Centres Raises Important Questions
CCMA’s Evolution of the Contact Centre research raises important questions for contact centre leaders The CCMA (Call Centre Management Association)…
9 Reasons to Move to the Cloud Contact Centre
9 reasons to move to the cloud contact centre – Discover the many benefits of the cloud for contact centres…
Turn Customers into Fans with help from a CX Rockstar
Turn Customers into Fans with help from a CX Rockstar The pandemic has changed how contact centres operate. Agents working…
PCI Pal & Oracle Offer Payment Security to Contact Centres
PCI Pal® collaborates with Oracle to offer enhanced payment security to its contact centre customers The relationship enables Oracle’s customers…
4 Ways to Keep Employee Engagement High During Lockdown
4 ways to keep employee engagement with contact centre agents high during lockdown Craig Farley, Head of Applications Consulting, IPI…
Enhance Customer Service Through Speech Analytics
African Bank Selects CallMiner to Enhance Customer Service Through Advanced Speech Analytics Deep Understanding of Voice-Based Interactions to Improve Bank’s…
NICE inContact Named Cloud Contact Centre Leader by Gartner
NICE inContact Named a Cloud Contact Centre Leader by Gartner – NICE inContact positioned highest for Ability to Execute in…
Cyber Essentials Certification Shows Eckoh’s Cyber Security Commitment
Cyber Essentials certification shows Eckoh’s cyber security commitment Eckoh proves its security integrity for client, partner and employee reassurance While…