SVL Announce Partnership with Agile Business Process
SVL is pleased to announce a formal partnership with Agile Business Process, a European company who specialise in developing tailored…
Company Info
Dreams To Elevate Customer Experience To Unrivalled Levels
Sabio Discusses the Frustrations of CX in 2020
PCI Pal selected for Avaya DevConnect Programme
Teleopti – The Insider’s Guide to Contact Centre WFM
Redwood Technologies Founding Champion of New Hospice
Customer Experience Transformation Benchmark
Millennials & Gen Z Driving Digital-First Future of CX
Contact Centre Software Company, Noetica Sees Growth of 25%
Relaunch of quality assurance platform sees EvaluAgent’s revenue soar
EvaluAgent, a leading provider of customer service quality assurance and improvement software, has reported significant growth following the relaunch of…
TTEC named UK Employer of the Year at GSA UK Awards
TTEC named “UK Employer of the Year” for the second year running and runner up “Customer Experience Provider of the…
Eckoh Wins Anti-Fraud Solution of the Year 2019
Eckoh’s Secure Payment Portfolio wins the Anti-Fraud Solution of the Year 2019 Eckoh, the global provider of Secure Payment products…
Encryption or DTMF Masking for Contact Centres? Pros & Cons
Point-to-point encryption (P2PE) vs. DTMF masking for contact centre PCI DSS compliance – What are the Pros and Cons of…
TTEC Win Gold Contact Centre Award at ECCCSA
TTEC win 2 top awards as they are named “Outsourced Contact Centre of the Year” and “Best Pan-European Contact Centre…
Increase Customer engagement with tips for measuring quality
Most contact centres measure their customer service using metrics that only tell part of the story. Measures such as NPS…
Personal Data security practices reveals UK’s Biggest Risk Takers
PCI Pal study into personal data security practices reveals the UK’s biggest risk takers A consumer study that questions UK…
7 ways AI is transforming CX in Housing sector
7 ways AI is transforming customer service in the housing sector Generation Rent presents a huge opportunity for developers in…
80% Leaders Consider RPA Important to Improving CX
Independent Research Firm Finds 80 Percent of Business Leaders Consider Robotic Process Automation Important to Improving Customer Service Excellence Robotic…
Human Automation In Contact Centres – What’s New?
The newest feature of Teleopti WFM is Self-Scheduling, and it is a perfect example of Human Automation It’s time to…