Workforce Management Challenges for BPOs

The business process outsourcing (BPO) industry is thriving in the UK, where the sector’s revenue is…

Is Your Salesforce CRM Stuck in a Rut?

These days, many organisations find themselves grappling with a common dilemma: is their Salesforce CRM still…

Sabio’s Wellbeing Companion Now Available on the Genesys AppFoundry

Sabio Group has announced its new Wellbeing Companion solution is now available in the Genesys AppFoundry…

The Power of CX – as Told by the Customer

The Power of CX – as Told by the Customer – Steve Joyner, Vice President Avaya…

AI Stands to Benefit Contact Centre Agent Mental Health

Global Study of Contact Centre Leaders by Calabrio reveals How Artificial Intelligence May improve Call Centre…

Unlock the Secrets of Customer Service Excellence

Unlock the Secrets of Customer Service Excellence: Who’s Winning and What’s Broken? Leigh Hopwood – Chief…

Inaugural CX Force Awards Winners Honoured at Avaya ENGAGE

Inaugural CX Force Awards Winners Honoured at Avaya ENGAGE for Transforming Customer Experiences in the contact…

4 tips to apply to your Payment Processes to boost CX

4 tips to apply to your payment processes to boost your CX in your contact centre…

Combatting Burnout: Optimise Occupancy with the Right WFM Solution

Combatting Burnout: Optimise Occupancy with the Right WFM Solution in your contact centre as injixo explains…

Self-Service & Remote Working – The Future of Customer Contact? 

A successful self-service interaction costs less than one-tenth of a phone call, and AI now means…

Avaya Unveils Significant Enhancements to Avaya Experience Platform

Avaya Unveils Significant Enhancements to the Avaya Experience Platform, Further Elevating the Enterprise Customer Experience Avaya…

Calabrio’s WFM Integrates with Avaya Experience Platform

Calabrio’s Workforce Management Contact Centre Software Integrates with Avaya Experience Platform™ Public Cloud to Power Cloud-Driven…

Fix Auto UK Selects Vodafone storm® for Personalised Interactions

Fix Auto UK Selects Vodafone storm® to Deliver Personalised & Efficient Interactions Content Guru have today…

Avaya and RingCentral Expand Strategic Partnership

Avaya and RingCentral Expand Strategic Partnership with AI-Powered Communications and Collaboration Experiences New Hybrid Solution Empowers…

Calabrio Community Forum | June 2024

Calabrio Community Forum | June 2024 – Business Systems is back with another instalement of the…

Unlocking Customer Service Excellence Through Innovative Technology

Unlocking Customer Service Excellence in the contact centre through Innovative Technology – Joe O’Brien, Head of…

Innovative Solutions to the Conundrum of Collecting Rents

Ahead of the curve: Innovative solutions to the conundrum of collecting rents With demand rising for…

Ventrica continues its commitment to Real Living Wage

Global CX specialist Ventrica is delighted to announce that it will continue to be a Real…

Avaya Acquires Edify Extending its Position as Leader in CX

Avaya Acquires Edify, Further Extending its Position as the Leader in Customer Experience Solutions for the…

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