ECCCSA 2017 Shortlist Announced Let The Judging Begin!
ECCCSA 2017 shortlist announced as tickets for the Awards Dinner go on sale – Belgium, Bulgaria, Germany, France, Greece, Hungary,…
Company Info
Home Security Company Ring Deploy Aspect Via™
Webinar: How Back-Office Organisations Optimise Workforce
Ten Key Steps to ensure Speech Analytics Success
Is The Era of Working While Travelling Over asks Webhelp
Webinar: Taking your Contact Centre to the Cloud
PC-1 Named Genesys UK Partner of the Year Company
Outsourcer KURA Asks ‘What is it About Call Centres?’
Helping Contact Centres Become More Valued Assets
Genesys Introduces Olivier Jouve as New PureCloud Leader
Former IBM Watson IoT head will drive strategy and operations for world’s leading cloud customer engagement and employee collaboration offering…
BGL Webchat Helps Optimise Service Delivery
BGL Group, a leading digital distributor of insurance and household financial services to more than eight million customers, has successfully…
Netcall and MatsSoft join to help Organisations drive Digital
Netcall plc and MatsSoft Ltd, provider of the leading cloud Low-code platform, MATS®, have today announced that the companies have…
How equipped is your credit control to prevent bad debt
Debt of British households will hit a record high next year How equipped are your credit control team to prevent…
Is Online Check-In As Popular As It Should Be?
The days of standing in a huge queue at an airline check-in desk to kick start your holiday or travel…
5 Ways to Reduce Customer Effort In the Contact Centre
5 Ways to reduce customer effort in contact centres and eliminate dumb contacts Colin Hay at Puzzel outlines 5 smarter…
PureCloud by Genesys Races Past 1 Million Interactions Daily
Genesys®, the global leader in omnichannel customer experience and contact centre solutions, continues to experience explosive customer adoption and platform…
ECCCSA2017 Let the Awards Competition Begin!
ECCCSA2017 competition is on – 17 European countries represented – 39% increase in entries compared to last year – 50%…
NICE inContact Introduces CXone Contact Centre Platform
NICE inContact Introduces CXone – the World’s No. 1 Cloud Customer Experience Platform CXone is a fully-integrated and open cloud…
Bots and Intelligent Assistants Can Transform Contact Centres
Ann-Marie Stagg, Chief Exec of the Call Centre Management Association looks at how Bots and Intelligent Assistants will enable you…