GoSee selects PCI Pal to Enhance Contact Centre Payment
GoSee selects PCI Pal to enhance contact centre payment experience GoSee, which provides car, campervan and RV hire worldwide, has…
GoSee selects PCI Pal to enhance contact centre payment experience GoSee, which provides car, campervan and RV hire worldwide, has…
Effective and ongoing performance management of your team is critical, particularly now it’s become even more challenging with the advent…
Managing people in an environment as fast-paced as a contact centre means multi-tasking and constantly rising to challenges, whether…
It’s one of the most common reasons leaders don’t delegate complex work to their teams: “They don’t think strategically…
Most organisations are on a constant journey of change and transformation. To stay relevant in a changing world and…
The way you respond to complaints is crucial. Sound too corporate and they can escalate and become impossible to…
Jabra launches PanaCast 50 Video Bar System to facilitate next-level hybrid meeting experiences » The Jabra PanaCast 50 Video Bar…
Managing people in an environment as fast-paced as a contact centre means multi-tasking and constantly rising to challenges, whether you’re…
Eradicating the redial with first contact resolution in the contact centre Simon Adnett, VP of Sales UK, Ireland & MEA,…
Employers are stepping up as 53% of contact centre agents report symptoms of stress according to reaearch from the CCMA…
How to create the total customer package in the contact centre? Total experience Agam Kohli Director, CX Solutions Engineering UK…