Cirrus Wins Prestigious Contact Centre Vendor Award at Comms Business Awards 2024 Cirrus, a leading provider…
Category: – Company Info
SVL & Clarity Business Travel: Improving Operational Efficiency
SVL and Clarity Business Travel have built a strong partnership over the past three years, collaborating…
IPI Introduces Service Recovery Solution for Contact Centres
IPI introduces Service Recovery solution for Contact Centres Latest addition to ElasticCX CCaaS suite provides cost-effective…
Smart tools can help utilities companies to meet net zero goals
Smart tools can help utilities companies to meet net zero goals according to by Richard Higginbotham…
Sensée / TCC Wins Contact Centre Contract With Nespresso
Sensée/TCC Wins Contact Centre Contract With Nespresso to Enhance Customer Service Operations Sensée/The Contact Company (TCC),…
Netcall Helps University Hospitals Sussex with Waiting List Validation System
Netcall helps University Hospitals Sussex NHS Foundation Trust divert 400 patients a week with Waiting List…
Calabrio ONE is WFM & Contact Centre Software Leader
Calabrio is a G2 Contact Centre Workforce Leader – Calabrio Named a Leader in G2 The…
FourNet named NICE ‘UK Partner of the Year’
Digital transformation and customer experience experts, FourNet, have been named ‘UK Partner of the Year’ by…
The Mapping Process: As-Is vs To-Be: Where do you Start?
The Mapping Process in the contact centre: As-Is vs To-Be: Where do you Start? Craig Willis,…
Social Housing: Are you Really Listening To Your Tenants?
Social Housing: Are you Really Listening To Your Tenants? The top 3 issues social housing associations…
Taking the Travel Experience to New Heights: A Guide for CX Leaders
Taking the Travel Experience to New Heights: A Guide for CX Leaders. Each year, millions of…
Jabra Research: How Audio Volume Affects Performance & Office Vibe
Jabra’s research reveals how audio volume affects performance and office vibe • 71% of UK workers…
Adamo Dials Up Customer Satisfaction with Sabio Partnership
Adamo Dials Up Customer Satisfaction as Sabio Partnership Sparks Telecom Triumph Adamo, a leading provider of…
Signed, Sealed, Delivered – the Demise of Customer Experience
Signed, Sealed, Delivered – the Demise of Customer Experience in the contact centre. Jonathan Sharp, CEO,…
Avaya Announces CEO Leadership Transition
Avaya Announces CEO Leadership Transition — CEO Alan Masarek to Retire at Year End; Current Board…
IPI Awarded Highest Possible Employer Rating by Best Companies
IPI awarded highest possible employer rating by Best Companies – Three-star rating based on employee feedback…
How Vertical-Specific Models Will Unlock The Value of GenAI
How Vertical-Specific Models Will Unlock The Value of GenAI Those who overlook vertical-specific models when integrating…
First-Contact Resolution Ranked as most important Driver of CX
First-contact resolution in the contact centre is the ‘miracle metric’ that improves customer experience while helping…
Content Guru’s storm Platform Wins Enterprise Solution of the Year
Content Guru’s storm Platform Wins Enterprise Solution of the Year at IT Europa Channel Awards 2024…