GoSee selects PCI Pal to Enhance Contact Centre Payment
GoSee selects PCI Pal to enhance contact centre payment experience GoSee, which provides car, campervan and RV hire worldwide, has…
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5 ways to Aid compliance with The Consumer Duty
What Elephants and Customer Experiences Have in Common
Say Goodbye to Contact Centre Agent Notes
New Director of Marketing & Partnerships Joins CCMA
Generative AI: A False Dawn Or New Hope
Babble Named Winner of Five9 Partner Excellence Award
Contact Centre Training: Social Media Customer Service
Contact Centre Training: Coaching Skills for Team Managers
Contact Centre Training: Effective Performance Management
Effective and ongoing performance management of your team is critical, particularly now it’s become even more challenging with the advent…
Contact Centre Training: Boost your Resilience
Managing people in an environment as fast-paced as a contact centre means multi-tasking and constantly rising to challenges, whether…
Contact Centre Training: Strategic Thinking
It’s one of the most common reasons leaders don’t delegate complex work to their teams: “They don’t think strategically…
Contact Centre Training: Supporting Leaders to Manage Change
Most organisations are on a constant journey of change and transformation. To stay relevant in a changing world and…
Contact Centre Training: Better Complaint Responses
The way you respond to complaints is crucial. Sound too corporate and they can escalate and become impossible to…
Jabra launches PanaCast 50 Video Bar System
Jabra launches PanaCast 50 Video Bar System to facilitate next-level hybrid meeting experiences » The Jabra PanaCast 50 Video Bar…
How to Boost your Resilience
Managing people in an environment as fast-paced as a contact centre means multi-tasking and constantly rising to challenges, whether you’re…
Eradicating The Redial with First Contact Resolution
Eradicating the redial with first contact resolution in the contact centre Simon Adnett, VP of Sales UK, Ireland & MEA,…
53% of Contact Centre Agents Report Symptoms of Stress
Employers are stepping up as 53% of contact centre agents report symptoms of stress according to reaearch from the CCMA…
How to create the total customer package? Total experience
How to create the total customer package in the contact centre? Total experience Agam Kohli Director, CX Solutions Engineering UK…