The continued cost of living crisis is expected to affect consumers over the course of the…
Category: – Company Info
Benefits of Conversational IVR Programming in the Contact Centre
A recent survey a staggering 35% increase in inbound call volumes across the nation’s contact centres…
Avaya & International Avaya User Group Unveil CX Force Awards
Avaya and International Avaya User Group Unveil CX Force Awards 2024: A New Era of Customer…
What Will The Customer Service Partner Of The Future Look Like?
What is the future for customer service outsourcing? Sensée has certainly shaken things up in the…
The Truth about AI for Self-Service & Agent Assistance
The use of AI-enabled chatbots has dropped the cost of a web chat by more than…
Unlocking Customer Experience Potential with Avaya Experience Platform (AXP)
Unlocking Customer Experience Potential with Avaya Experience Platform (AXP) Over the past year, Sabio Group has…
Sweaty Betty Smashes Customer Experience Goals
Activewear brand, Sweaty Betty, has achieved transformational success by partnering with customer experience (CX) experts Sabio…
Everything you Need to Know About Occupancy & Utilisation
Everything you need to know about Occupancy & Utilisation – New contact centre wfm eBook from…
Compliance, Risk & Best Practice in the Contact Centre
Compliance, Risk and Best Practice in the contact centre – Download the new white paper from…
Five9 Continues Growth, Surpassing Revenue Records
Five9 Continues Growth, Surpassing Revenue Records with Industry-Leading AI Innovations, International Expansion, and Partner Acceleration Five9…
Calabrio Celebrate International Women’s Day 2024
International Women’s Day is March 8th March 2024. Imagine a gender equal world. A world free…
Sabio Disrupt 2024: Where AI Meets CX…and Obama joins Steve Jobs!
Sabio Disrupt 2024: Where AI Meets CX…and Barack Obama joins Steve Jobs! Joe O’Brien, Head of…
Sigma Connected Adopts Encoded Agent Assisted Payments
Sigma Connected Adopts Encoded Agent Assisted Payments through its contact centre to further enhance both security…
Cloudlinx Bolsters Its CX Portfolio with Content Guru storm
Cloudlinx Bolsters Its CX Portfolio with Content Guru’s storm® Platform Content Guru, a leading global provider…
Four Tactical Tech ‘Wins’ Now Within Reach For UK Insurers
Four tactical tech ‘wins’ now within reach for UK insurers – Nicky Hjerpe, Head of Product…
Leicestershire County Council Improve Customer Service Performance
injixo has saved us lots of time. It helps us to be proactive, not reactive. And…
Business Systems Ltd Appoints Mike Wardell as CEO
Business Systems Ltd appoints Mike Wardell as CEO, ushering in a new era of innovation and…
Team Wild Waves Set to Conquer the World’s Toughest Row
Team ‘Wild Waves’ Set to Conquer “World’s Toughest Row” Across Pacific Ocean Best Friends Chase New…
The Importance of Moving from On-Premise to Cloud-Based Tech?
With more than 40,000 calls per month, long hold times, overwhelmed contact centre agents, and frustrated…