Improve the Patient Experience Within Healthcare Contact Centres
How to Improve the Patient Experience Within Healthcare Contact Centre Operations – Business Systems discusses In today’s day and age,…
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Contact Centre Scripting Templates to Help Deal with Difficult Customers
Contact Centre Best Practices in the Era of PCI DSS 4.0
Consumers Are Calling the Shots for when to Self-Serve
MaxContact Builds on Record Year of Growth with New VP of Engineering
storm RECORDER Certified By Microsoft Teams For Compliant Recording
Has Work From Home Lead To A Nation Of Slackers Watching Netflix?
Staff Wellbeing & Engagement in your Contact Centre
Content Guru Adds New Workforce Management Function
The Inner Circle Guide to Customer Interaction Analytics
The Inner Circle Guide to Customer Interaction Analytics Drive AI-powered interaction analytics and unlock powerful business insights. Customer interaction analytics…
How Contact Centres Transform Customer Experience with AI
Smarter CX: How contact centres are transforming customer experience with AI Effortless CX is the new paradigm and it all…
Contact Centre Webinar: Speech Analytics – The Power of One
The average contact centre only examines around 2% of their customer interactions. This is typically a manual process. “Analytics” is…
Calabrio Webinar – Speech Analytics – The Power of One
Contact Centre Webinar: Speech Analytics – The Power of One Wednesday May 25 2022 – 12:00-12:45 (GMT) / 14:00-14:45 (CET)…
Workforce Wellbeing – Elements of Effective Corporate Programme
Workforce wellbeing – 7 essential elements of an effective corporate programme – Personal and organisational growth go hand in hand. …
Jabra Engage 55: The Portable Professional Headset
Jabra Engage 55: the portable professional headset, designed for ultimate call security and quality – Ultra-secure wireless connection with highest…
FourNet Announces Strategic Investment in C>Ways
DIGITAL transformation and customer experience specialists, FourNet, have acquired IT infrastructure and security company, C>Ways. Today’s announcement is the latest…
NICE Interactions – Frictionless Customer Experiences
NICE Interactions Live 2022 to Showcase Strategies for Mastering Frictionless Customer Experiences and to Host George W. Bush and George…
Contact Centre Agent Wellbeing – An Odigo eBook Download
Contact Centre Agent Wellbeing – A free Download eBook from Odigo Contact centre agents are facing new pressures and changing…
Secure Trust Bank Chooses SVL to Upgrade WFM Solution
Secure Trust Bank chooses SVL to upgrade contact entre Workforce Management solution – SVL have announced it is upgrading the…