Travel Bookings Rocket but Contact Centres Need to Provide The Best CX
Travel Bookings On The Up, Contact Centres Need to Provide The Best CX according to Nino Reina, Business Development Manager,…
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How AI Can Deliver Improved CX in Your Contact Centre
Contact Centres Overcome Concerns of Homeworking
Secure Card Payment Using Automatic Speech Recognition
Here’s What Always-On CX Looks Like in the New Normal
How to Manage A Gradual Return To The Contact Centre
NICE Contact Centre Workforce Optimisation Award
The future of the Contact Centre Post COVID-19
Remote Working for contact Centres: Beyond COVID-19
Speechmatics and Puzzel Partner to Transform Customer Experiences
Speechmatics and Puzzel partner to transform customer experiences using any-context speech recognition Speechmatics, a UK leader in any-context speech recognition technology and…
Take Part in the 2020 UK CX Decision-Makers Guide
The 2020 UK Customer Experience Decision-Makers’ Guide is based on 200+ surveys with UK businesses, and 1,000 interviews with British…
Contact Centre Scheduling: Time To Try Something New?
Contact Centre scheduling efficiency: time to try something new? Managing your contact centre capacity while adjusting to increased home working…
Webinar: Using Speech Analytics to Create a Better CX
Webinar: Using Speech Analytics to Create a Better CX in the Contact Centre Tuesday 30th June 2020 – 7:00 PM…
Multi & Omni Channel Contact Centres. What’s The Difference?
Multichannel, Omnichannel… How to tell the difference? The terms multichannel and omnichannel contact centres are readily banded around and most…
The Home Field Advantage: Business Continuity by Design
Aspect White Paper The Home Field Advantage: Business Continuity by Design The capability to seamlessly shift contact centre operations to…
Reducing Costs and Improving CX in Local Government
Reducing Costs and Improving Customer Experience in Local Government Throughout the webinar we’ll consider how local government organisations can reduce…
PCI Pal Progress partnership with Cloud Contact Centre Provider Talkdesk
PCI Pal® progresses partnership with leading cloud contact centre provider Talkdesk The partnership offers enhanced security and compliance to Talkdesk…
Noble Conversations Analytics Insight Helps Contact Centres CX
Noble Conversations Analytics Insight Helps Contact Centres Manage Quality and Improve the Customer Experience Noble Systems, a global leader in…
COVID-19 Accelerating Work Changes for Contact Centres
Calabrio Study Finds That the Pandemic is Accelerating the Evolving World of Work for Contact Centres Results show most contact…