Content Guru Becomes Google Cloud Contact Centre AI Partner
Content Guru Becomes Official Google Cloud Contact Center AI Partner Leading cloud communication technology provider, Content Guru, has announced that…
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Contact Centres Face Workforce Gaps as CX Becomes Complex
Refashioning Working Practices the Financial Services Sector
Customer Data: Best Weapon in Customer Satisfaction Battle
Post-Pandemic – How will Contact Centre Culture Change?
How to Fix Broken Processes in the Contact Centre
AI-driven Knowledge Management in the Contact Centre
Humans vs Robots: Who is the Winner in the Contact Centre?
Talkdesk Unveils CX Strategy Value Framework
Steamlining The CX Through The Contact Centre
Steamlining The Customer Experience Through The Contact Centre – How IPI achieved this for Northern Ireland Water NI Water is…
Zoom to Acquire Five9 Cloud Contact Centre Suite
Zoom to Acquire Five9 – The combination of Zoom’s robust communications platform with Five9’s intelligent cloud contact centre will enable…
IPI Supercharge Your Avaya Contact Centre Investment
Supercharge your Avaya contact centre investment with IPI – Selecting a contact centre platform is a strategic business decision. The…
Talkdesk Named a Leader for Intelligent Contact Centres
Talkdesk Named a Leader in the Aragon Research GlobeTM for Intelligent Contact Centres, 2021 Talkdesk have announced it has been…
The Inner Circle Guide to Omnichannel for Contact Centres
“The Inner Circle Guide to Omnichannel” for contact centres based on surveys with over 200 UK organisations and 1,000+ interviews…
ECCCSA Awards 2021 Nominations – Now Closed
The 2021 European Contact Centre & Customer Service Awards close for nominations at midnight this Friday, 16 July. Don’t miss…
Conversational Intelligence Plays Pivotal Role in Digital Transformation
How Conversational Intelligence plays a pivotal role in your digital transformation strategy in your contact centre Every organisation is at…
Strong Authentication: Things every Merchant needs to know
Strong Customer Authentication: Three things every merchant needs to know – With online fraud on the increase, companies must take…
Most Companies Don’t Know What Customers Think
Most Companies Don’t Know What Customers Think – “Most firms are not very good at listening to customers. It’s not…
Jabra Sustainability Journey with 100% Sustainable Packaging
Jabra marks sustainability journey with 100% sustainable packaging for its latest products » Continuous progress made on sustainability commitments and initiatives » Further step towards 100% sustainable packaging across…