What Can OmniChannel Contact Management Do For Me?
What Can OmniChannel Contact Management Do For Me? Amy Booth, Marketing Assistant at Ultracomms explains, jargon free, what Onmichannel Contact…
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Can You Assure Voice Quality When Moving to Cloud?
Getting Recruitment Right in Contact Centres
PSD2 & SCA: How Can We Save Online Sales asks Eckoh
Ann-Marie Stagg Recognised With Award by CCC
Content Guru Sponsors SWCCF Contact Centre Awards
Genesys AI Unlocks Hyper-Personalised Customer Engagement
PSD2 & SCA: What do we need to know, right now?
Content Guru Strengthens Verint Partnership to Better Agent Experience
365IT Achieves Gold Status as Enghouse Interactive Partner
365IT Achieves Gold Status as an Enghouse Interactive Partner – Growth in business volume and revenue generation enables 365IT to…
Cyara Accelerates Contact Centre Migrations to the Cloud
Cyara Accelerates Contact Centre Migrations to the Cloud – Cyara Accelerator cuts migration time in half and improves post-migration customer…
Contact Centres Consider Compliance Software Priority
NICE Research Study Finds 91% of Contact Centre IT Staff Consider Compliance Software Investments a Priority Research indicates that solutions…
How Collaboration Tools are Transforming Customer Service
“Bringing People Together” – How Microsoft Teams and Other Collaboration Tools are Transforming Customer Service in the contact centre by…
NICE CX Excellence Award Winners Interactions 2019
NICE Announces CX Excellence Award Winners at Interactions EMEA 2019, Celebrating Innovation and Outstanding Service Winners took innovation in analytics,…
Talkdesk Announces Talkdesk Hybrid Spaces
Talkdesk, the cloud contact centre for innovative enterprises, today at CX Tour in London unveiled Talkdesk Hybrid Spaces, a simple,…
William Hill & Aspect Partner For Next Generation CX
Leading gaming giant William Hill forms strategic partnership with Aspect Software to enable its vision for next generation customer experience…
Content Guru Appoint New Chief People Officer
Content Guru Taking Customer Engagement & Experience to the Next Level with New Chief People Officer The world’s leading cloud…
Calabrio Acquires Teleopti to Create Global Standard for CX
Calabrio Acquires Teleopti to Create the Global Standard for Customer Experience Intelligence Combined company ranks among largest contact centre workforce…
Make Sure your CX is Switched on During the Big Switch-Off
In 2015, British Telecom (BT) announced it would be switching off the UK’s legacy PSTN and ISDN networks by 2025,…