The 2021 UK Customer Experience Decision-Makers’ Guide
ContactBabel is now researching “The 2021 UK Customer Experience Decision-Makers’ Guide”. Survey participants will be sent the full report in…
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Talkdesk Digital Returns & Combines Innovation with Charity
Talkdesk Earns Designation as Exemplary CCaaS Vendor and Value Index Leader
The Changing Face of the Contact Centre – 1 Year On…
What’s Next for Contact Centres that Moved to Cloud?
Building A Digital Transformation Strategy For CX
UK National Contact Centre Awards 2021 Shortlist Announced
Content Guru Certified for Microsoft Teams For Contact Centres
SVL welcomes Dan Bendon as Head of Services
Ten Top tips – Using Call deflection to Reduce Call Volumes
Ten top tips – using call deflection to reduce call volumes The contact centre should be at the heart of…
Harnessing CCaaS and CRM Solutions: What’s the Missing Link?
Harnessing CCaaS and CRM solutions: What’s the missing link? – Richard Pinnington at Calabrio explores today’s complex contact centre ecosystem…
NICE Positioned Highest in 2021 Gartner Magic Quadrant for WEM
NICE Positioned Furthest and Highest in 2021 Gartner Magic Quadrant for Workforce Engagement Management in contact centres » NICE CXone…
AvalonBay Selects PCI Pal to Handle Contact Centre Payments
AvalonBay selects PCI Pal® to securely handle its contact centre payments PCI Pal’s Agent Assist reduces call handling times, delivers…
Talkdesk Enters Next Decade Fueled by Innovation
Talkdesk Enters Next Decade Fueled by Innovation, Expanded International Presence, New Brand Cloud contact centre leader’s rebrand reflects global expansion,…
Jabra Launches Intelligent Camera Line Up for the Hybrid World
Jabra launches intelligent camera line up for insight driven collaboration in the hybrid world » Jabra PanaCast 50 intelligent video…
Ways Contact Centres Can Create Kickstart Digital Experiences
3 Ways Contact Centres Can Create Kickstart Digital Experiences Tony Chambers, VP and EMEA Lead for TTEC Digital The pandemic…
CIVICA Selects Vonage for Next Generation Local Authority Communications
CIVICA Selects Vonage for Next Generation Local Authority Communications Vonage , a global leader in cloud communications helping businesses accelerate…
Talkdesk Partnership with Microsoft Delivers Personalised CX
Talkdesk Announces Strategic Partnership with Microsoft to Help Enterprises Deliver More Personalized Customer Experiences Deeper integration of CRM and contact…
IPI Helps YoungMinds Support More Concerned Parents
IPI Helps YoungMinds create a plan to Support More Concerned Parents YoungMinds is the UK’s leading charity committed to improving…