Content Guru Celebrates UK Contact Centre Excellence at the 30th Annual UK National Contact Centre Awards…
Category: – Company Info
Resorting to Dgital – Cloud Technology for Hospitality
Living costs and living standards in South East Asia have risen. For the hospitality industry, staffing…
2025 CX Study: Meeting Rising Customer Expectations
2025 CX Study: Meeting Rising Customer Expectations – New contact centre report from Five9 Customer expectations…
Cloud Contact Centres: Do they Pass the Test?
Private education in South East Asia is growing. The International Schools Database lists 98 International Schools…
30th UK National Contact Centre Awards – And the Winners are…..
UK’s Top Contact Centres Celebrate Excellence at the 30th UK National Contact Centre Awards Organisations including…
IPI Partners with C1 to extend IPI’s Flagship Compliance Solution
IPI partners with C1 to extend IPI’s flagship compliance solution in North America C1 to make…
Sabio Group’s Customers Receive Numerous Recognition at UK National Contact Centre Awards
Sabio UK National Contact Centres – Sabio’s Stuart Dorman addresses the UK National Contact Centre Awards…
Content Guru scores 100% ‘Willingness to Recommend’ by Gartner
Content Guru scores 100% ‘Willingness to Recommend’ rating in the 2025 Gartner® CCaaS Voice of the…
AI Adoption Strategies: Choosing the Right Path to ROI
AI Adoption Strategies: Choosing the Right Path to ROI Ready to adopt AI in your contact…
AI Provides Measurable Cost Savings & Positive Impact on CSAT
AI Provides Measurable Cost Savings and Positive Impact on CSAT within the contact centre, Despite Employee…
Why it’s time to trade in your Legacy Contact Centre
Why it’s time to trade in your legacy Contact Centre: A car enthusiast’s take on cloud…
Building a Smarter Contact Centre with AI and Automation
Sabio’s Kevin McGachy highlights some key considerations ahead of any AI implementation in the contact centre.…
Calabrio Launches Next-Generation Performance Management Solution
Calabrio Launches Next-Generation Performance Management Solution at UK Customer Connect 2025 The event also recognised Calabrio…
Contact Centre Industry Set for Major Transformation Acceleration
Latest research highlights a contact centre industry set for major transformation acceleration A new research report…
High Call Abandonment Rates Can Be an Issue for Contact Centres
Tips on How to Reduce Call Abandon Rates in Your Contact Centre Scott Doherty, Workforce Management…
French CX Leaders Embrace AI Revolution
French CX Leaders Embrace AI Revolution as Sabio’s Disrupt Makes Sold-Out Paris Debut Inaugural event showcases…
Webinar: How Conversational Intelligence Turns Conversations into Insight
Every day, contact centres handle hundreds (sometimes thousands) of customer interactions. But many of those conversations…
Empowering Agents with AI: A Vision for Future of Customer Support
Empowering Agents with AI: A Vision for Future of Customer Support within the Contact Centre –…
Transforming Customer Service Automation With AI Agents
Transforming Customer Service Automation in the contact centre with AI Agents – Business Systems White Paper…