Content Guru scores highest ‘Willingness to Recommend’ rating in the 2026 Gartner® Voice of the Customer…
Category: – Company Info
Contact Centres are now involved in 61% of Fraud Cases
Contact centres are now involved in 61% of fraud cases as criminals target customer service teams…
CCMA Circle: Customer Retention – Avoiding the Leaky Bucket
In this CCMA Circle session, we explore why effective sales and retention strategies are about far…
Content Guru Appoints Experienced Policing Director to Drive Innovation
Content Guru Appoints Experienced Policing Director to Drive Innovation in Police Public Contact Content Guru has…
The Hidden Cost of PCI in the Contact Centre
The hidden cost of PCI in the contact centre – Matt Taylor, Head of Solution Consulting…
CCMA Salary Guide for the Contact Centre Industry
CCMA Salary Guide Highlights a Contact Centre Industry Responding to the Growing Complexity of Roles Headline…
What Cognigy Nexus Confirmed About the Agentic AI Opportunity
What Cognigy Nexus Confirmed About the Agentic AI Opportunity — And Why Expertise Is Everything –…
Sabio Staff-led Fundraising Campaign Delivers Life-Saving Equipment
Sabio Group Launches Defibrillator Initiative in Memory of Colleague; Championing Heart Health Across the Organisation Sabio…
Thousands Come Together to Celebrate National Contact Centre Day
The UK’s contact centre industry celebrated its first National Contact Centre Day yesterday, 4 March, with…
Content Guru Appoints New Japanese Country Manager To Drive Next Chapter of AI Growth
Content Guru, a leading global cloud Customer Experience (CX) technology provider, has announced the appointment of…
“The Contact Centre Sector that Continues to Offer Fantastic Career Opportunities”
“A Sector that Continues to Offer Fantastic Career Opportunities” – UK Contact Centres set for the…
Why Asynchronous Communication Channels Are Redefining Customer Engagement
Why Asynchronous Communication Channels Are Redefining Customer Engagement Customer expectations around communication with businesses have fundamentally…
The Rehiring Boomerang: What Gartner Is Really Telling Us About AI in Contact Centres
The Rehiring Boomerang: What Gartner Is Really Telling Us About AI in Contact Centres – Kevin…
Contact Centres must use Data & Speech Analytics to Thwart Fraudsters
Contact centre operators must use data and speech analytics to thwart fraudsters as agents become the…
Medallia Unveils Latest Innovation to further Omnichannel Experience
Medallia unveils latest innovation agenda at Experience ’26 to further omnichannel experience transformation New generative AI…
Gartner’s AI Cost Prediction Is Wrong – But It’s a Symptom of a Broken Industry Model
Gartner’s AI Cost Prediction Is Wrong – But It’s a Symptom of a Broken Industry Model…
5 Predictions Defining the Future of AI and CX in EMEA
Hype or Reality? 5 Predictions Defining the Future of AI and CX in EMEA Sam Counterman…
Be Part of the UK Contact Centre Decision-Makers Guide
With insights built on hard data, the 23rd annual edition of “The UK Contact Centre Decision-Makers’…
NHS Lanarkshire Introduces New Cloud-Based Telephony System
NHS Lanarkshire Introduces New Cloud-Based Telephony System NHS Lanarkshire has implemented a new cloud-based telephony system…