Thoma Bravo Announces Strategic Acquisition of Calabrio
Thoma Bravo Announces Strategic Acquisition of Calabrio to Accelerate Company’s Cloud-first Customer Experience Growth Acquisition from KKR follows significant growth…
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Iain Banks, Group Vice President EMEA wins Director of the Year
Iain Banks, Group Vice President EMEA wins Director of the Year Award at the “2021 Global CCA Excellence Awards” TTEC…
Making the Move to Cloud in Contact Centres
Making the move to cloud in contact centres: 3 key questions to ask – As organisations look to future-proof customer…
Eckoh: Why CX is now Business-Critical for Insurers
What are the CX priorities for insurers – as the sector emerges from a period of dramatic change and searches…
TTEC EMEA Named Best New Contact Centre at ECCCSA
TTEC EMEA Named Best New Contact Centre by the European Contact Centre and Customer Service Awards (ECCCSA) TTEC EMEA also…
Ventrica wins at European Contact Centre & Customer Service Awards
Outsourced customer management service provider Ventrica last night picked up two awards at the prestigious European Contact Centre & Customer…
Content Guru Appoints New Country Manager in Germany
Content Guru, the leading Customer Engagement and Experience solution provider, has appointed a new Country Manager in Germany, as its…
IPI teams with Mentoring Lab to help young people Get into Tech
IPI teams up with The Mentoring Lab to help young people break into the tech sector IPI, the digital contact…
Business Systems Boosts CX Capabilities with Acquisition of Acrinax
Business Systems is boosting its Customer Experience capabilities with the off-market acquisition of CCaaS specialist acrinax, its first transaction. Business…
eBook – Achieving Instant Impact in Customer Experience
CTP Latest ebook for contact centres – Achieving Instant Impact in Customer Experience – Five Steps to Success CTP’s latest…
NICE inContact Helps Companies Apply Smarter AI
NICE inContact Helps Companies Apply Smarter AI to Improve Self-Service Experiences, Lower Operating Costs 8 in 10 consumers strongly prefer…
Contact Centre Agent Wellbeing in the Hybrid Workplace
Microsoft and Salesforce Join Enghouse Interactive Roundtable to Discuss Agent Wellbeing in the Hybrid Workplace Opportunity to hear from experts…
All about Intelligent Automation
In this 30-minute webinar, we explore how intelligent automation enables you to transform your business processes, fast.We’ll take a quick…
The Inner Circle Guide to AI, Chatbots & Machine Learning
“The Inner Circle Guide to AI, Chatbots & Machine Learning (2nd edition)”, written for businesses that are looking to implement…
Enabling the Mobile, Work-From-Anywhere Workforce
A mobile workforce has become the standard for contact centres. While this industry and many others weigh bringing all or…
Processing Secure ACH Payments with CardEasy
Processing secure Automated Clearing House (ACH) payments with Syntec CardEasy Firstly, what is an ACH payment? An ACH (Automated Clearing…
PCI Pal Supports Royal Exchange Theatre with Payment Security
PCI Pal® supports Royal Exchange Theatre with its payment security compliance Manchester’s Royal Exchange Theatre has selected PCI Pal to…
NICE inContact CXone Adds AI to Drive Higher CSAT
NICE inContact CXone Adds First-of-its-Kind AI to Drive Higher CSAT and Lower Service Cost- Spring 2021 release features real-time contact…
SVL Provide WFM Solution to Deliveroo Contact Centre
SVL is delighted to announce they are providing a workforce management (WFM) solution for global on-line food delivery giant Deliveroo.…