Big Wins for Bupa, Octopus Energy & DHL Express at UK National Contact Centre Awards –…
Category: – Company Info
Industry Poll Reveals Confidence Gap as AI Agent Assist Adoption Accelerates
As investment in AI accelerates across customer operations, new findings suggest many organisations are still in…
The Caller with a Stammer – How do Contact Centres Handle these Calls?
More than 500,000 UK adults stammer – Research by STAMMA, the charity supporting people who stammer, found…
Voice AI in the Contact Centre: Transforming the Channel of Choice
We’ve spent a decade investing in digital channels to move customers away from the phone. So…
Why Brands Are Still Cautious About AI In Customer Service
Why Brands Are Still Cautious About AI In Customer Service – Maria Paredes Piscione, AI Solutions…
IPI Partner Programme Launches to help on Demand for AI-Ready CX Solutions
IPI Partner Programme launches to help channel capitalise on demand for AI-ready CX solutions New Era,…
How Contact Centre Data Becomes Business Gold
Beyond the Script: How Contact Centre Data Becomes Business Gold Contact centre data is one of…
Download: The Inner Circle Guide to Agentic AI
Web chat gets most of the AI attention in customer service, but the real automation gap…
Voice of the Contact Centre Consumer 2026
Customer Service Is Improving – But the UK’s Most Vulnerable Are Being Left Behind CCMA’s 2026…
Will Agentic AI Help or Harm the Human Agent Experience?
Will Agentic AI Help or Harm the Human Agent Experience? – Martin Taylor, Co-Founder and Deputy…
Contact Centres are now involved in 61% of Fraud Cases
Contact centres are now involved in 61% of fraud cases as criminals target customer service teams…
The UK is a Nation of Experience Sharers & Email Enthusiasts
New Research Highlights the UK is a Nation of Experience Sharers and Email Enthusiasts according to…
DVLA Reduce Waiting Times at Contact Centre
The Driver and Vehicle Licensing Agency (DVLA) says its new AI-powered phone system is significantly reducing…
Why Fixing the Contact Centre Won’t Fix Your Customer Experience
Why Fixing the Contact Centre Won’t Fix Your Customer Experience – Richard Higginbotham, Product Marketing – Intelligent Automation…
IPI Surpasses 150 Monthly Sessions across its Carrier Network
IPI surpasses 150 monthly sessions across its carrier network, reinforcing carrier-grade scale and operational maturity IP…
Contact Centre Leaders say the same thing: Telephony volumes will fall….
Year after year, contact centre leaders say the same thing: telephony volumes will fall. In the…
Essent Reduces Contact Centre Technology Costs by 50%
Essent Reduces Contact Centre Technology Costs by 50% – Sabio Group delivers mission-critical cloud migration for the…
Formula 1™️Technology Expert to Close Sabio Disrupt London
Sabio Group, the AI-first expert services partner focusing on CX transformation in the contact centre, have…
Car Finance Compensation: Is This What Conversational / Agentic AI Was Built For?
Car Finance Compensation: Is This The Surge That Conversational / Agentic AI Was Built For? – Joe…