Sky’s the limit for Britannic’s SIP netX2
Britannic, specialists in business communications, managed services and digital contact centre solutions today announced they are extending the capabilities of…
– Company Info
Holiday Shopping CX: Navigating Strikes & Supply Chain Issues
Holiday Shopping CX: Navigating Strikes & Supply Chain Issues Martin Taylor, Co-Founder and Deputy CEO, Content Guru More customers than…
It’s Time to Re-Frame Our Thinking Around Conversational AI…
It’s Time to Re-Frame Our Thinking Around Conversational AI within the contact centre… – Stuart Dorman, Chief Innovation Officer, Sabio…
Getting REAL About Real-time Analytics & Agent Guidance
Join industry thought leader and CX expert Martin Hill-Wilson and CallMiner’s Mark Lockyer on 8th December at 2pm GMT for…
Infobip to Improve Customer Satisfaction with Dialogflow Integration
Infobip to improve customer satisfaction with Dialogflow integration through partnership with Google Cloud Infobip’s innovative omnichannel communications platform will now…
PCI Pal Pay By Bank Innovation Shortlisted for Industry Award
PCI Pal’s new Pay By Bank innovation shortlisted for industry award PCI Pal have announced that they have been named…
Five9 Webinar – Five CX Trends for 2023
As the year comes to an end, it’s time for customer experience professionals worldwide to take a step back and…
Contact Centre Webinar: 5 CX Trends for 2023
As the year comes to an end, it’s time for customer experience professionals worldwide to take a step back and…
Contact Centre Webinar – Virtual Agent Engagement Forum
Contact Centre Webinar – Business Systems – Virtual Agent Engagement Forum – Wednesday, 23 November 2022 If you think you’ve…
Contact Centre Webinar: Virtual Agent Engagement
Contact Centre Webinar – Business Systems – Virtual Agent Engagement Forum – Wednesday, 23 November 2022 If you think you’ve…
Netcall Announced as LocalGov Drupal’s First Supporting Partner
As a demonstration of our ongoing commitment to Local Government, Netcall have announced that they have become a first supporting…
Rentokil Embarks on Digital CX Project with Sabio
Rentokil Initial Embarks on Global Digital CX Project with Sabio Group Rentokil Initial plc has embarked on a significant digital…
Contact Centres Facing More NLP Challenges
Businesses facing more NLP challenges than expected in contact centres, reveals Odigo Natural Language Processing (NLP), a type of AI…
IPI No. 35 on UK’s Best Mid-Sized Companies to Work For!
Back in July, we proudly announced IPI as one of the Best Companies to Work for 2022, for a second consecutive year.…
PCI Pal Approved on G-Cloud 13 Framework
PCI Pal, the global SaaS provider of secure payment solutions, has certified as an approved supplier on the Government’s G-Cloud…
Content Guru Data Platform Recognised at Awards
Content Guru’s Customer Data Platform Recognised for Excellence at UK IT Awards 2022 Content Guru, leading provider of customer engagement…
How Your Contact Centre Can Support Vulnerable Customers
With the number of vulnerable customers set to rise as the cost-of-living crisis impacts people’s finances and mental health, many…
Are Virtual Assistants Part of your Contact Centre Workforce?
Are Virtual Assistants part of your contact centre workforce? Klaus Failenschmid, Head of UX at Sabio According to analysis from…
Odigo Contact Centre Event: Braving the Storm
Odigo Virtual Contact Centre Event: Braving the storm – 10th November 2022 Exploring the challenges of high performing contact centres…