Contact Centre Webinar: The Hybrid Working Big Debate
Do you have employees working from home? Get up-to-date with the latest important issues (including the recent FCA guidance) with…
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Contact Centre Webinar: The Hybrid Working Big Debate
Contact Centre Webinar: The Hybrid Working Big Debate Do you have employees working from home? Get up-to-date with the latest…
PCI Pal® wins Payments Compliance Technology of the Year
PCI Pal® wins Payments Compliance Technology of the Year at the Payments Awards 2021 PCI Pal has been announced as…
How Top Organisations Are Changing the Employee Experience
Learn how top organisations are changing the employee experience and dramatically reducing turnover. In today’s climate you must be fast,…
PCI Pal Wins at the WorkL Workplace of the Year Awards
PCI Pal® wins three accolades at the WorkL Workplace of the Year Awards PCI Pal, the global provider of cloud-based…
UK Shoppers Spend More Online than Rest of Europe
UK Shoppers spending more online than rest of Europe according to Five9, an industry-leading provider of cloud contact centre solutions.…
Inner Circle Guide to Contact Centre Agent Engagement
The Inner Circle Guide to Contact Centre Agent Engagement & Empowerment – available now from ContactBabel The Inner Circle Guides…
Content Guru and UK Power Networks Shortlisted For Ventana Awards
Content Guru and UK Power Networks Shortlisted For Ventana Research Digital Leadership Awards 2021 Leading customer engagement and experience technology…
6 Ways to Simplify & Supercharge your Chatbot Strategy
Automated Assistants: 6 ways to simplify and supercharge your chatbot strategy The best chatbot initiatives start with good planning. Magnus…
What Is Email Automation and Why You Need It
What Is Email Automation and Why You Need It – Find out everything about email automation and how you can…
Calabrio Introduces First SVP of Corporate Development
Calabrio Introduces First SVP of Corporate Development to Capitalize on Growth and Market Opportunity New executive, Tim Klein, brings more…
Infobip Recognised Leader in Juniper’s Competitor Leaderboard for CPaaS
Global communications company Infobip has been ranked the leading service provider in CPaaS by Juniper Research in its new Competitor…
Patience Running Out Automation but Can Restore It
Customer patience is running out – but automation can help restore it Whilst consumers may have initially tolerated disrupted customer…
IPI Pauseable Now Available on Genesys AppFoundry
IPI Pauseable now available on Genesys AppFoundry – Digital contact centre specialist, IPI, combines with Genesys Customer Experience platform to…
Using Conversation Insights to Drive Action
The pressure is on for retail brands to create a unique customer experience that feels personal and consistent. Leading brands…
Children speak to Alexa more than their own Grandparents
Children speak to Alexa more than to their own grandparents » Nearly half (46%) of 6-11 year olds have…
Why Use Post-Survey NPS if it Annoys your Customers?
Why use post-survey NPS in your contact centre if it annoys your customers? Rene van Popering, Director of Solutions Architecture…
Content Guru Launch Powerful Workforce Management Solution
Content Guru Announces Launch of Powerful New Workforce Management Solution – Leader in cloud contact centre and customer experience solutions,…
Infobip Continues Growth Journey with Agreement to Purchase Peerless Network
Infobip Continues Exponential Growth Journey with Definitive Agreement to Purchase Peerless Network and Raises Additional $500m Infobip adds muscle to offering…