AI Solution Empowers Contact Centres to Predict Future Outcomes
New AI solution from Netcall empowers organisations and contact centres to predict future outcomes and automate decision-making Netcall’s Liberty AI…
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Addressing Contact Centre Agent Stress with Technology
addressing agent stress with well-designed technology – The contact centre agent is the lifeblood of any contact centre so what…
Talkdesk Webinar: Contact Centre Masterclass
Contact centres today are facing unprecedented levels of turnover, combined with low agent engagement and a talent shortage. So how…
Calabrio Paves Way for SA’s Cloud Contact Centre WFO Journey
Calabrio paves the way for South Africa’s cloud contact centre WFO journey alongside AWS Cape Town launch As Calabrio deploys…
Poor Mental Health Costs Contact Centres Almost £1bn A Year
Poor mental health costs UK contact centres almost £1 billion each year – MaxContact is calling for rebalancing of mental…
Inner Circle Guide to Cloud-based Contact Centre Solutions
“The Inner Circle Guide to Cloud-based Contact Centre Solutions”, with data from over 200 UK organisations, is now available for free…
eGain Knowledge Hub Available for Cisco Webex Contact Centre
eGain Knowledge Hub™ Now Available for Cisco Webex Contact Centre Embedded in the Cisco Webex Contact Centre Agent Desktop, eGain…
RSR Presents — Driving growth through great service: The lost art
It’s no question that retail leaders believe customer experience (CX) is important, but many are not thinking about…
How to Personalise Your CX with Intelligent Virtual Agents
By leveraging Five9 intelligent virtual agents, customers can quickly obtain answers to frequently asked questions, allowing your agents to…
Talkdesk Webinar: Contact Centre Masterclass
Contact centres today are facing unprecedented levels of turnover, combined with low agent engagement and a talent shortage. So how…
What do customers really think about Contact Centres today?
What do customers really think about contact centre services today? The Call Centre Management Association (CCMA), supported for the second…
True-Cloud: What’s the Difference and Why Does It Matter?
True-Cloud Solutions – What’s the Difference and Why Does It Matter? Learn how to ask the right questions to get…
True vs Fake Cloud: What’s the Difference & Why Does It Matter?
True vs Fake Cloud: What’s the Difference and Why Does It Matter? Learn how to ask the right questions to…
Puzzel Expands Its Cloud Contact Centre Offering
Puzzel expands cloud contact centre offering with Smart Chatbot and Performance Management solutions Puzzel, the leading European provider of cloud-based…
Remote Working is Risky but doesn’t have to be
Remote working is a risky business – but doesn’t have to be with secure card payments As contact centres embrace…
The Future of Secure Omni-Channel Payments
The future of secure omni-channel payments in a post-pandemic world Contact Centre Download from CardEasy This research updates CardEasy’s 2018…
Making Space for Contact Centre Agent Wellbeing
Making space for contact centre agent wellbeing – Melissa Cowdry Field Marketing Director – UKI – Odigo Contact centre agents…
From Start-Up to Standard: How Omningage Emerged from the Cloud
From start-up to standard: How Omningage emerged from the cloud – Daniel Solomon (MD Omningage) A Scottish tale….. On May…
Infobip Partner with BT to Enhance CX Offering for UK Businesses
Infobip partners with BT to enhance customer experience offering for businesses in the UK Infobip, the global cloud communications platform,…