IPI surpasses 150 monthly sessions across its carrier network, reinforcing carrier-grade scale and operational maturity
IP Integration (IPI), the contact centre specialist and solutions provider, today announced that its carrier network is now processing more than 150 million sessions per month, equivalent to approximately 1.8 billion sessions annually across voice and media messaging events.
The milestone reflects the scale and resilience of IPI’s underlying network services capability, spanning switching, interconnect, billing and commercial infrastructure and supporting customer and partner communications across multiple sectors.
A “session” within the IPI network encompasses a broad range of activity, including calls, SMS and associated transaction data, providing a more holistic view of real-world communications traffic than traditional call-minute metrics alone.
Steve Murray, Director of Innovation at IPI, said:
“There’s a tendency in our industry to talk about potential — what platforms could do, or what organisations are building towards. What this milestone shows is that IPI is already operating at meaningful, carrier-grade scale.
“Processing over 150 million sessions every month reflects the robustness of our network, the sophistication of our billing and interconnect capabilities, and the trust our customers place in us to handle business-critical communications reliably and securely.
“It also underpins how we think about innovation. For us, it’s not about experimentation in isolation; it’s about applying new technologies, including AI, in environments that are already operating at scale, where performance, compliance and customer experience genuinely matter.”
Unlike large national operators, which report selectively on network performance and customer metrics, IPI’s session volumes provide a direct view of the operational load being handled across its carrier services layer.
The announcement reinforces IPI’s position as a specialist CX, carrier-grade provider, supporting enterprises and partners that require secure, compliant and scalable communications infrastructure — particularly in regulated industries such as financial services, insurance and retail.
As organisations continue to modernise their customer engagement platforms and adopt AI-enabled capabilities, the ability to operate reliably at scale becomes increasingly critical
Murray added:
“Innovation only matters if it works in the real world. The scale we’re operating at today gives our customers confidence that what we design, build and deploy will perform under pressure — not just in theory, but in practice.”
IPI expects continued growth in network traffic as demand rises for secure, voice AI enabled customer journeys.
IPI enables brands to meet their digital transformation goals with creative and innovative contact centre, cloud and connectivity services and solutions, which are proven to drive exceptional customer and employee experiences, as well as better business outcomes and increased revenues.
Its team of experts add value at every part of the transformation journey, by providing bespoke consultancy services, training and enablement programmes, DevOps and integration, as well as a range of proprietary solutions and managed services, spanning the Contact Centre, automation and AI, workforce engagement, security and compliance, speech and text analytics, voice services, cloud, and outsourced IT.
Founded in 2001, with its headquarters in Reading and offices in London, Manchester and the Philippines, IPI’s clients include some of the biggest brands in the finance, insurance, retail, travel and leisure, utilities, higher education, and public sectors.
For additional information on IPI view their Company Profile
