NFU Celebrates 25 years of CallFirst Contact Centre

The NFU is proud to celebrate the 25th anniversary of its CallFirst contact centre service, which…

Do You Actually Listen to What Your Customers Are Telling You?

Do You Actually Listen to What Your Customers Are Telling You?  And Do You Really Understand…

Jabra Gives Customers Cashback to Celebrate 10 Years of Jabra Evolve

To celebrate 10 years of Jabra Evolve headsets, Jabra is offering customers in the UK &…

Content Guru Named ‘Exemplary Vendor’ in Contact Centre ISG Buyers Guides™

Content Guru Named an ‘Exemplary Vendor’ in Three ISG Buyers Guides™ for Contact Centre and Agent…

Creating Exceptional Customer Contact this National Customer Service Week

This week marks National Customer Service Week, a celebration of the customer service industry and its…

CV Formatting Tips for Contact Centre Professionals

Dialling Up Your Potential: CV Formatting Tips for Contact Centre Professionals Making yourself stand out among…

IPI Sat Sanghera Named in Top 50 Most Ambitious Business Leaders

IPI’s Sat Sanghera named one of the UK’s Top 50 Most Ambitious Business Leaders for 2024…

Air Canada Streamline Complex Contact Centre Operations

Scottish tech specialist Simul8 partners with Air Canada to streamline airline’s complex contact centre operations Glasgow-based…

Calabrio Receives Exemplary Rating in ISG Agent Management Buyers Guide

Calabrio Receives Exemplary Rating in ISG’s 2024 Contact Centre Agent Management Buyers Guide  Calabrio Recognised in…

CX Services Opens New Rothesay based Contact Centre

CX Services opens new contact centre in Rothesay in response to increased UK-wide demand – New…

5 Signs Your Contact Centre Needs to Go Digital First

5 Signs Your Contact Centre Needs to Go Digital First – Is your contact centre struggling…

IPI included in the 2024 InsurTech100

IPI included in the 2024 InsurTech100 – Named in seventh annual InsurTech100 as one of the…

Hotel Chocolat Chooses injixo as its Workforce Management Solution

Hotel Chocolat chooses injixo as its workforce management solution to streamline customer service and drive efficiencies…

Download the UK Customer Experience Decision-Makers’ Guide

Download the UK Customer Experience Decision-Makers’ Guide 2024-25 Cirrus is a proud sponsor of the ContactBabel…

CCMA Rebrands after 30 Years – Contact Centre Management Association

The CCMA, formerly known as the Call Centre Management Association, has rebranded as the CCMA Rebrands…

Introducing Omningage Telco Solution for Amazon Connect Users

In today’s telecommunications industry, businesses face the challenge of managing customer interactions efficiently while balancing legacy…

Modernising Records Management in Regulated Organisations

wordwatch; The Cost of Doing Nothing: Modernising Records Management in Regulated Organisations Webinar – Wednesday 20th…

Contact Centre Download: Get the top 10 CX Trends for 2025

In the current business landscape, prioritising CX is essential for success. Those who take strategic steps…

Successfully Adapt AI in the Airline Industry

In today’s competitive airline industry, where customer experience (CX), operational efficiency, and cost management are more…

error: Content Protected