The 2024-25 UK Customer Experience Decision-Makers’ Guide

The 2024-25 UK Customer Experience Decision-Makers’ Guide – Take part in the survey The 2024-25 UK…

ESP Group Achieves Transformative CX Improvements With Sabio

Contact Centre Case Study: ESP Group Achieves Transformative CX Improvements though its contact centre With Sabio…

Caravan and Motorhome Club’s Contact Centre Scoops Gold

The Caravan and Motorhome Club’s Contact Centre scoops gold at the UK National Contact Centre Awards…

Insurance CX: Data-Driven Communications is the Key

Insurance CX: Data-Driven Communications Key to Mitigating Financial Losses & Improving Customer Relationships within the contact…

Interact wins Best Contact Centre Culture Large 2024 Award

Interact Contact Centres is delighted to announce that it has won GOLD for Best Contact Centre…

The Voices people would like to hear when they call a Contact Centre

Taylor Swift and Margot Robbie named as the voices most Southampton people would like to hear…

CSAT Scores are in Decline – Now is Your Time to Shine!

Customer Satisfaction Score (CSAT) Scores are in Decline – Now is Your Time for your Contact…

Introducing Jabra Engage AI – Coaching for Contact Centre Agents

Introducing Engage AI, a tone-based agent guidance and conversation analytics software that supercharges performance for agents…

European Contact Centre & Customer Service Awards 2024

As you know, contact-centres.com is committed to the customer contact industry. So, we are delighted to…

Sabio Group Wins New Contact Centre Contract

Sabio Group Wins Contact Centre Contract with Swedish Energy Firm, Vattenfall, for Cloud Contact Centre Transformation…

Modern Phone Manners – is it Goodbye to Hello?

Modern phone manners – is it goodbye to hello in the contact centre? – Moneypenny provides…

IVR vs. Contact Centre Agents: Guide to Customer Authentication

IVR vs. Contact Centre Agents: The Complete Guide to Customer Authentication from Pindrop. Contact centress are…

Reports: Customer Engagement & Personalisation / Cloud-based Solutions

Two new research reports from ContactBabel show how businesses can engage their customer base through personalised…

Professor Moira Clark Named Chair of Judges for ECCCSA 2024

Professor Moira Clark named Chair of the Judges for European Contact Centre & Customer Service Awards…

eBook: The Ultimate Guide to Reducing Employee Burnout

Burnout is no longer solely an executive syndrome. It affects everyone and statistics show it’s getting…

Pluxee Serves Up Transformative Customer Experience with Cloud Migration

Pluxee Serves Up Transformative Customer Experience (CX) with Cloud Migration Powered by Sabio and Genesys for…

Get the Guide to Seamless Omni-Channel Customer Experiences

Get the Guide to Seamless Omni-Channel Customer Experiences: Download Cirrus’ exclusive tip sheet to learn how…

Voice of the Contact Centre Consumer 2024

Voice of the Contact Centre Consumer 2024: Technology is driving consumer opinion A CCMA research initiative…

Zoom Continues Long-Term Commitment to the UK Market 

Zoom continues long-term commitment to the UK market  – Immersive Zoom Experience Centre opens in the…

error: Content Protected