How will ChatGPT transform customer service
How will ChatGPT transform customer service Jennifer Lee, Chief Operating Officer at Intradiem discusses The advent of ChatGPT seems to…
Call Centre
4 Steps to Increase the ROI of Your Call Recording Software
4 Steps to Increase the ROI of Your Call Recording Software in your contact centre – Call recording has significantly…
Leeds Building Society to Expand Customer Service Team
Leeds Building Society to Expand Award-Winning Customer Service Team At the end of last year the Institute of Customer Service…
Moving your Contact Centre to the Cloud? What’s on offer?
Moving your contact centre to the cloud? What’s on offer and what to consider… Derek Forrest – Cloud Solutions Specialist…
Medallia Names Joe Tyrrell Chief Executive Officer
Medallia Names Joe Tyrrell Chief Executive Officer – Leslie Stretch retiring and remaining as a Medallia advisor Medallia, the global…
97% of Phone Interactions Fail Proposed Regulations
Pressure increasing on utilities, broadband and phone providers as research shows 97% of phone interactions fail to meet proposed regulations…
Webhelp Appoints Industry Veteran Benjamin Faes UK CEO
Webhelp, a leading global customer experience BPO player, today announces the appointment of Benjamin Faes as CEO of the UK…
Jabra Announces the Next-Gen Professional Speakerphones
Jabra announces the next-gen professional speakerphones with the Speak2 Range that make hybrid life sound better – Jabra Speak2 range…
Consumers Frustrated as Customer Service is Neglected
Consumers left frustrated as customer service is neglected by companies – Nearly half (42%) of Brits don’t feel that customer…
UK Contact Centre Decision-Makers’ Guide
UK Contact Centre Decision-Makers’ Guide – The 2023 annual ContactBabel Guide sponsored by Odigo If you want a data-fuelled look…
Blog: Your Call is Important to us… Is it Really?
Readers of these blogs would have noted that on occasions I walk a fine line between writing as the Editor…
Does Your Contact Centre Tech Measure Up?
Does Your Contact Centre Tech Measure Up? – Industry report shows why workforce engagement management matters and which software vendors…
NICE Leader in SPARK Matrix for Contact Centre as a Service
NICE Named the Technology Leader in 2022 SPARK MatrixTM for Contact Centre as a Service (CCaaS) Report for Second Consecutive…
Medallia Experience Orchestration – Omnichannel Customer Insights
Medallia Experience Orchestration allows companies to use omnichannel customer insights to personalise engagement within contact centres Customers win with personalised…
Infobip Ranked Leading CPaaS Vendor by Juniper Research
Global cloud communications platform Infobip has been ranked as the number one Communications Platform as a Service (CPaaS) provider by…
Chubb Celebrates Contact Centre Response Rates with Video
Chubb celebrates industry-breaking contact centre response rates with launch of new video Chubb, the UK’s leading fire safety and security…
Wilko Set to Outsource Contact Centre to South Africa
High Street retailer Wilko is set to outsource their Worksop based Contact Centre to South Africa in an effort to…
The Exchange Returns – 19 Award-Winning Stories!
The Exchange returns with 19 award-winning stories to tell! The full agenda of this years’ European Contact Centre & Customer…
Content Guru Extends Conversational AI Capabilities To Digital Channels
Content Guru Extends Conversational AI Capabilities To Digital Channels Content Guru, Europe’s leading cloud contact centre and customer experience (CX)…