Creating a Great Contact Centre Team
Great contact centre teams are created by leaders that can understand the behaviours of others. The first step is to…
Great contact centre teams are created by leaders that can understand the behaviours of others. The first step is to…
Telemarketing in the 21st century? Is it still relevant? asks Steve Shellabear of dancing lion Have you noticed how there…
70 – 80% of what is learnt in the classroom will be forgotten within 2 weeks Organisations struggling to train…
Mahatma Gandhi and Customer Retention in Contact Centres – Steve Shellabear of dancing lion reveals the connection between Mahatma…
Contact Centre Managers are getting their heads around how support their teams with a course called Box Clever. This rapidly…
53% of line managers are not trained to manage inter-office conflicts – here’s why this needs to change – CIPD…
Does Your Contact Centre Have the Skills it Needs to meet and exceed customer Expectations? Steve Shellabear of dancing lion…
Call Centre Know How Announces Release of Impressive New Training Manual for Global Contact Centre Industry Call Centre Know How,…
Senior Management Training Programme in Amsterdam – Dancing lion were delighted to deliver a senior management-training programme in Amsterdam in…
“If I could live my life over again, I’d like to be the person I could have been but never…
Virtual reality holds huge potential for training contact centre agents – Parham Saebi, Head of Client Relations, CRM Solutions at…