Contact Centre Training: Social Media Customer Service
With more businesses operating online, social media is a critical tool for delivering great customer service. This course will prepare…
– Training
Contact Centre Training: Coaching Skills for Team Managers
Contact Centre Training: Effective Performance Management
Contact Centre Training: Written Communication
Contact Centre Training: Boost your Resilience
Contact Centre Training: Strategic Thinking
Contact Centre Training: Supporting Leaders to Manage Change
Contact Centre Training: Better Complaint Responses
The Ultimate Contact Centre Training Guide – Download NOW
Scope to Provide Training for Ipswich Contact Centre Staff
New training partnership helps meet disabled people’s needs – The UK’s biggest electricity distributor has launched a new training partnership…
Creating a Great Contact Centre Team
Great contact centre teams are created by leaders that can understand the behaviours of others. The first step is to…
Mental Health Awareness for Contact Centre Managers
Looking after employee mental and physical health at work has never been more important This 3 hour virtual training workshop…
Introduction to Contact Centre Resource Planning
Start forecasting and scheduling in your inbound centre If you’re looking for someone to explain the basics to forecasting and…
Effective Contact Centre Performance Management
Whether in person or remotely, effective performance management of your team is critical Managing the performance of your team is…
Contact Centre Training: Building Empathy with Customers
Connecting with customers on an emotional level reaps rewards In recent months, contact centre advisors have demonstrated their empathy and…
Developing Contact Centre Resource Planning Skills
Are you a small contact centre operation that is looking to improve your forecasting and scheduling? Workforce planning is more…
Complaint Resolution in Contact Centres Education in Excellence?
Martin Ellingham, product director, Aptean Respond looks at the role of skills and training in first point of contact complaint…
UK Embrace AI in the Workplace But Want More Training
UK employees embrace AI in the workplace, but want more training according to new research from Genesys New research from…
Great Customer Service in your Contact Centre?
I wonder if anyone knows when the last of the men in brown coats disappeared. Do you remember those gentlemen,…