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The ultimate contact centre training guide -72% of contact centre agents say they need better training to do their jobs…
The ultimate contact centre training guide -72% of contact centre agents say they need better training to do their jobs…
UK employees embrace AI in the workplace, but want more training according to new research from Genesys New research from…
I wonder if anyone knows when the last of the men in brown coats disappeared. Do you remember those gentlemen,…
Training tips for best of breed multi-channel advisors – Karen Banfield, contact centre director, at specialist outsourcer Website The advent…
Telemarketing in the 21st century? Is it still relevant? asks Steve Shellabear of dancing lion Have you noticed how there…
70 – 80% of what is learnt in the classroom will be forgotten within 2 weeks Organisations struggling to train…
Mahatma Gandhi and Customer Retention in Contact Centres – Steve Shellabear of dancing lion reveals the connection between Mahatma…
Contact Centre Managers are getting their heads around how support their teams with a course called Box Clever. This rapidly…
53% of line managers are not trained to manage inter-office conflicts – here’s why this needs to change – CIPD…
Does Your Contact Centre Have the Skills it Needs to meet and exceed customer Expectations? Steve Shellabear of dancing lion…
Call Centre Know How Announces Release of Impressive New Training Manual for Global Contact Centre Industry Call Centre Know How,…