greenbean Launches GROW Programme – An Innovative Recruitment & Training Solution for the Contact Centre Industry…
Category: – Training
Sarah Hunt To Launch Contact Centre Training Programme
Greenbean welcomes Sarah Hunt as Associate Director of Client Solutions to launch the contact centre training…
The Ultimate Contact Centre Training Guide – Download NOW
The ultimate contact centre training guide -72% of contact centre agents say they need better training…
Scope to Provide Training for Ipswich Contact Centre Staff
New training partnership helps meet disabled people’s needs – The UK’s biggest electricity distributor has launched…
Complaint Resolution in Contact Centres Education in Excellence?
Martin Ellingham, product director, Aptean Respond looks at the role of skills and training in first…
UK Embrace AI in the Workplace But Want More Training
UK employees embrace AI in the workplace, but want more training according to new research from…
Great Customer Service in your Contact Centre?
I wonder if anyone knows when the last of the men in brown coats disappeared. Do…
Training Tips for Best of Breed Multi-Channel Advisors
Training tips for best of breed multi-channel advisors – Karen Banfield, contact centre director, at specialist…
Telemarketing in the 21st century? Is it still relevant?
Telemarketing in the 21st century? Is it still relevant? asks Steve Shellabear of dancing lion Have…
Ember: Online Training & Learning made easy with ERROL
70 – 80% of what is learnt in the classroom will be forgotten within 2 weeks…
Mahatma Gandhi and Customer Retention in Contact Centres
Mahatma Gandhi and Customer Retention in Contact Centres – Steve Shellabear of dancing lion reveals…
Box Clever – Contact Centre Training from Let’s Get Healthy
Contact Centre Managers are getting their heads around how support their teams with a course called…
Managers Not Trained To Manage Inter-Office Conflicts
53% of line managers are not trained to manage inter-office conflicts – here’s why this needs…
Does Your Contact Centre Have the Skills it Needs?
Does Your Contact Centre Have the Skills it Needs to meet and exceed customer Expectations? Steve…
Call Centre Know How Release Training Manual for Contact Centre Industry
Call Centre Know How Announces Release of Impressive New Training Manual for Global Contact Centre Industry…
Senior Management Training Programme in Amsterdam
Senior Management Training Programme in Amsterdam – Dancing lion were delighted to deliver a senior management-training…
Feel Like a Round Peg in a Square Hole? Asks Dancing Lion
“If I could live my life over again, I’d like to be the person I could…
Virtual Reality Potential for Training Contact Centre Agents
Virtual reality holds huge potential for training contact centre agents – Parham Saebi, Head of Client…
Research Reveals Agent Training Falling Behind Customer Expectations
New research from the CCA reveals agent training is falling behind customer expectations – Research reveals…