Complaint Resolution in Contact Centres Education in Excellence?
Martin Ellingham, product director, Aptean Respond looks at the role of skills and training in first point of contact complaint…
Training
Great Customer Service in your Contact Centre?
Training Tips for Best of Breed Multi-Channel Advisors
Telemarketing in the 21st century? Is it still relevant?
Ember: Online Training & Learning made easy with ERROL
Mahatma Gandhi and Customer Retention in Contact Centres
Box Clever – Contact Centre Training from Let’s Get Healthy
Managers Not Trained To Manage Inter-Office Conflicts
Does Your Contact Centre Have the Skills it Needs?
Call Centre Know How Release Training Manual for Contact Centre Industry
Call Centre Know How Announces Release of Impressive New Training Manual for Global Contact Centre Industry Call Centre Know How,…
Senior Management Training Programme in Amsterdam
Senior Management Training Programme in Amsterdam – Dancing lion were delighted to deliver a senior management-training programme in Amsterdam in…
Feel Like a Round Peg in a Square Hole? Asks Dancing Lion
“If I could live my life over again, I’d like to be the person I could have been but never…
Virtual Reality Potential for Training Contact Centre Agents
Virtual reality holds huge potential for training contact centre agents – Parham Saebi, Head of Client Relations, CRM Solutions at…
Research Reveals Agent Training Falling Behind Customer Expectations
New research from the CCA reveals agent training is falling behind customer expectations – Research reveals that one third of…
Advance Your Career in the Automotive Industry?
Do you want to advance your career in the Automotive Industry? As the Automotive Industry becomes increasingly competitive having your…
Buzz Is The Word At Co-op Manchester Contact Centre
Buzz is in the air at the Co-op Headquarters, Angel Square, Manchester. Having already won several awards for being the…
NRG Building a Model Strategy for Problem Solving
NRG Build a model strategy for problem solving Today professionals in Learning & Development from the region’s leading contact centres…
Calls May Be Recorded For Training & Quality Purposes
“Calls may be recorded for training and quality purposes” – It’s a phrase we’ve all heard when calling a contact…
Do you use practice in your telephone skills training?
Do you use practice in your telephone skills training? Some trainers avoid role-play because it’s so, well, risky isn’t it?…