Creating a Great Contact Centre Team
Great contact centre teams are created by leaders that can understand the behaviours of others. The first step is to…
– Training
Mental Health Awareness for Contact Centre Managers
Introduction to Contact Centre Resource Planning
Effective Contact Centre Performance Management
Contact Centre Training: Building Empathy with Customers
Developing Contact Centre Resource Planning Skills
Complaint Resolution in Contact Centres Education in Excellence?
Great Customer Service in your Contact Centre?
Training Tips for Best of Breed Multi-Channel Advisors
Telemarketing in the 21st century? Is it still relevant?
Telemarketing in the 21st century? Is it still relevant? asks Steve Shellabear of dancing lion Have you noticed how there…
Ember: Online Training & Learning made easy with ERROL
70 – 80% of what is learnt in the classroom will be forgotten within 2 weeks Organisations struggling to train…
Mahatma Gandhi and Customer Retention in Contact Centres
Mahatma Gandhi and Customer Retention in Contact Centres – Steve Shellabear of dancing lion reveals the connection between Mahatma…
Box Clever – Contact Centre Training from Let’s Get Healthy
Contact Centre Managers are getting their heads around how support their teams with a course called Box Clever. This rapidly…
Managers Not Trained To Manage Inter-Office Conflicts
53% of line managers are not trained to manage inter-office conflicts – here’s why this needs to change – CIPD…
Does Your Contact Centre Have the Skills it Needs?
Does Your Contact Centre Have the Skills it Needs to meet and exceed customer Expectations? Steve Shellabear of dancing lion…
Call Centre Know How Release Training Manual for Contact Centre Industry
Call Centre Know How Announces Release of Impressive New Training Manual for Global Contact Centre Industry Call Centre Know How,…
Senior Management Training Programme in Amsterdam
Senior Management Training Programme in Amsterdam – Dancing lion were delighted to deliver a senior management-training programme in Amsterdam in…
Feel Like a Round Peg in a Square Hole? Asks Dancing Lion
“If I could live my life over again, I’d like to be the person I could have been but never…
Virtual Reality Potential for Training Contact Centre Agents
Virtual reality holds huge potential for training contact centre agents – Parham Saebi, Head of Client Relations, CRM Solutions at…