Cnect Wales Launches Contact Centre Training Programme

Cnect Wales launches Contact Centre training programme, opening career pathways into the customer service industry.

Tackling unemployment and upskilling individuals to be ‘work-ready’.

Cnect Wales, the only dedicated members forum for contact centres in Wales, has launched a Pre-Employment Skills Programme designed to upskill individuals for customer service advisor roles with their members. The week-long intensive training courses which will run monthly until February 2025 are in partnership with Cardiff City Council and are funded by the UK Government through the Shared Prosperity Fund and powered by the Levelling up Fund, meaning no cost to eligible candidates.

With over 350 members, Cnect Wales represents the interests of a wide variety of employers across the industry including Contact Centres, Shared Service Centres, and businesses with centralised functions in Wales. The services and support that Cnect Wales offers its members ranges from training and education to research and consultancy.

Committed to fostering talent and creating meaningful opportunities within the customer service sector, Cnect Wales are launching the “Cnect Talent” service. This newly developed training programme, provided through Cnect Talent, will help to bridge the gap between skilled individuals and vacant positions in the industry.

Sandra Busby, Managing Director of Cnect Wales said:

“We understand the challenges that both job seekers and employers face in the current economic climate. That’s why we’re excited to introduce our latest project service, Cnect Talent, aimed at addressing this issue.

The comprehensive one-week training programme is designed to equip unemployed individuals with essential customer service skills. Covering everything from effective communication techniques to dealing with difficult customers, our training ensures that participants are prepared to excel in a customer-centric environment.”

Upon completion of the programme, candidates will be guaranteed an interview for a live job vacancy with employers.

Sandra added “By working with community hubs, job centres and other organisations, we’re building a pool of motivated individuals who upon completion of the programme are ready to make a positive impact in the workplace from day one. Our members are getting access to work-ready talent and helping to reduce unemployment rates – it’s a win, win.”



To find out more about the Pre employment Programme and Cnect Talent programme Click Here

Cnect Wales is an industry-led employers’ forum which delivers extensive support to over 200 employers who collectively generate more than £200m a year for the Welsh economy.

These companies account for a large proportion of Wales’ Financial and Business Service sectors and include many high-profile organisations, such as Legal & General, Admiral, British Gas, Tesco and the AA. These are just a few of the leading enterprises that know the benefits of Forum membership – and are strong advocates of the Forum as a result.


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