injixo eBook: Rethinking Contact Centre Training

injixo eBook: Rethinking Contact Centre Training – new eBook from injixo

Artificial Intelligence (AI) continues to be a hot topic in call centres. It offers disruptive possibilities for improving productivity. But there will never, ever be a substitute for human-to-human interaction in customer service.

Meanwhile, the landscape of contact centres continues to evolve rapidly. With post-pandemic customer expectations continuing to reach new heights, the need for an effective and adaptable contact centrer training program has never been more crucial. In this era of change, organizations must not only keep pace with emerging trends but also regularly reassess their training strategies to ensure their front-line teams are well-equipped to deliver exceptional customer experiences.

The Rethinking Contact Centre Training ebook contains thirteen practical ideas tailored for today’s reality in contact centers. We explore the shift in mindset from traditional approaches to a more agile and forward-thinking methodology.



If you want your centre to thrive in the new world of customer service, this eBook is a must-read.

To download the eBook from injixo ‘Rethinking Contact Centre Training’ Click Here

injixo is a product of InVision, a market leader in WFM for over 25 years. InVision built on its knowledge and experience to launch injixo as one of the first cloud workforce management (WFM) solutions for contact centres on the market back in 2011, and gained the accolade of first to market with AI-based forecasting. Since then, the injixo user community has exploded and will continue to innovate and push the boundaries of WFM.

injixo combines cutting-edge functionality, a team of highly committed experts, and instant, seamless integration with leading contact centre platforms. Powerful and easy to use, injixo covers the whole planning cycle from forecasting to scheduling, real-time management, a comprehensive API and employee self-service via a smartphone-friendly agent portal.

injixo WFM helps you plan your staff across all your digital channels. It consistently delivers an excellent customer experience while engaging your employees, boosting efficiency, and reducing operating costs.

For additional information on injixo view their Company Profile



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