eBook: 7 WFM Trends to look out for in 2024

eBook: 7 WFM trends to look out for in 2024 – Free Contact Centre Download from injixo

We continue to navigate through turbulent times. Beyond enduring a pandemic, we’ve faced commodity shortages, unprecedented price inflation, conflicts in Europe, significant shifts in the labour market such as the Great Resignation and the Great Retirement, and ongoing adjustments to new normals in work and life.

Additionally, the demographics of the workforce, the competitive landscape, and the technology at our disposal are in a state of constant flux.

In this ebook, we identify seven key trends that will affect contact centres in 2024 – and the role that workforce management plays in rising to the opportunities and challenges.



To download the free eBook from injixo ‘ 7 Workforce Management Trends Click Here

injixo is a product of InVision, a market leader in WFM for over 25 years. InVision built on its knowledge and experience to launch injixo as one of the first cloud workforce management (WFM) solutions for contact centres on the market back in 2011, and gained the accolade of first to market with AI-based forecasting. Since then, the injixo user community has exploded and will continue to innovate and push the boundaries of WFM.

injixo combines cutting-edge functionality, a team of highly committed experts, and instant, seamless integration with leading contact centre platforms. Powerful and easy to use, injixo covers the whole planning cycle from forecasting to scheduling, real-time management, a comprehensive API and employee self-service via a smartphone-friendly agent portal.

injixo WFM helps you plan your staff across all your digital channels. It consistently delivers an excellent customer experience while engaging your employees, boosting efficiency, and reducing operating costs.

For additional information on injixo view their Company Profile

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