Everything you Need to Know About Occupancy & Utilisation

Everything you need to know about Occupancy & Utilisation – New contact centre wfm eBook from Injixo

Occupancy, utilization, and productivity. Three familiar metrics in the world of contact centers. The problem, is, they all sound rather similar and are often confused with one another.

Check out this new eBook from injixo. It demystifies these three terms, enabling you to understand them, measure them, and improve them.



To download the Occupancy, utilisation, and productivity eBook from injixo Click Here

injixo is a product of InVision, a market leader in WFM for over 25 years. InVision built on its knowledge and experience to launch injixo as one of the first cloud workforce management (WFM) solutions for contact centres on the market back in 2011, and gained the accolade of first to market with AI-based forecasting. Since then, the injixo user community has exploded and will continue to innovate and push the boundaries of WFM.

injixo combines cutting-edge functionality, a team of highly committed experts, and instant, seamless integration with leading contact centre platforms. Powerful and easy to use, injixo covers the whole planning cycle from forecasting to scheduling, real-time management, a comprehensive API and employee self-service via a smartphone-friendly agent portal.

injixo WFM helps you plan your staff across all your digital channels. It consistently delivers an excellent customer experience while engaging your employees, boosting efficiency, and reducing operating costs.

For additional information on injixo view their Company Profile

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