Combatting Burnout: Optimise Occupancy with the Right WFM Solution

Combatting Burnout: Optimise Occupancy with the Right WFM Solution in your contact centre as injixo explains…

Contact Centre Case Study – DDC Outsourcing Solutions

Contact Centre Case Study – DDC Outsourcing Solutions on how WFM Solution from injixo is the…

Contact Centre eBook: WFM Trends & Challenges Guide

2024 is bringing waves of changes for contact centres. From advanced technologies to evolving customer needs,…

injixo eBook: Rethinking Contact Centre Training

injixo eBook: Rethinking Contact Centre Training – new eBook from injixo Artificial Intelligence (AI) continues to…

Understanding AI-driven Forecasting: A Look Inside injixo Forecast

Can AI really predict the future? You’ve probably heard countless forecasting solutions claiming AI capabilities, but…

AI in Workforce Management: Separating Fact from Fiction

AI (artificial intelligence) continues to be big news. There is no shortage of opinion about whether…

Everything you Need to Know About Occupancy & Utilisation

Everything you need to know about Occupancy & Utilisation – New contact centre wfm eBook from…

Leicestershire County Council Improve Customer Service Performance

injixo has saved us lots of time. It helps us to be proactive, not reactive. And…

eBook: 7 WFM Trends to look out for in 2024

eBook: 7 WFM trends to look out for in 2024 – Free Contact Centre Download from…

WFM ROI: How WFM Software Pays for Itself

WFM ROI: how workforce management software pays for itself in the contact centre – injixo To…

How to Optimise your Workforce Management to Handle Peak Demand

Contact centres are some of the busiest work environments in the world. During peak demand periods…

WFM ROI Calculator: Calculate in a Few Steps

WFM ROI Calculator: Calculate in a few steps – Try injixo’s WFM ROI Calculator for Contact…

Thomas Cook Take a Flexible Approach to WFM Across Their Contact Centres

Kerry Turney is Resource Planning Manager at Thomas Cook. She is a highly-experienced and respected workforce…

The Five Steps to Accurate Contact Centre Forecasting

The Five Steps to Accurate Contact Centre Forecasting – Free Download from Injixo Forecasting is complex…

Workforce Wellbeing Recovery Toolkit for the Contact Centre

Workforce Wellbeing Recovery Toolkit for Contact Centres – Practical strategies & resources from Calabrio to turn…

Achieving work-life balance in the hybrid contact centre

Achieving work-life balance in the hybrid contact centre Hybrid working has become the norm for contact…

A New Era for Workforce Management in the Contact Centre

A new era for Workforce Management in the contact centre – As we get to grips…

Content Guru Adds New Workforce Management Function

Content Guru Adds New Workforce Management Functionality to Optimise Contact Centre Agent Adherence Leading cloud customer…

Workforce Wellbeing – What Does it Mean & Why Does it Matter?

Workforce wellbeing – what does it really mean and why does it matter more than ever?…

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