Noble WFM Solution Meet Demands in Changing Contact Centre Landscape
Noble Workforce Management Meets the Growing Demand for WFM Solutions in a Changing Contact Centre Landscape Noble Systems, a global…
Noble Workforce Management Meets the Growing Demand for WFM Solutions in a Changing Contact Centre Landscape Noble Systems, a global…
Workforce Management (WFM) technology from Teleopti supports employee engagement at online retailer OTTO Contact Centres Teleopti have announced that Germany’s…
Sabio extends workforce optimisation capability with acquisition of Callware Integration of Callware’s proven WFO and Speech Analytics business confirms Sabio…
Count to 5 for perfect multi-channel forecasting in your contact centre – Keep it simple, that’s the message from Nick…
As we approach the end of an exciting 2018, the Aspect Team would like you to join us in a…
Support Services Group deploys real-time, cloud-based Teleopti Workforce Management (WFM) to increase productivity across their contact centres and to support…
Aspect Software announces integration between Aspect® Contact Centre Workforce Management™ and Amazon Connect – Integration brings Aspect’s enterprise-class Workforce Optimisation…
Eliminating the scourge of overtime requires businesses to do more to drive workplace efficiency, says Colin Whelan, Principal WFO Solutions…
How to avoid the 5 most common mistakes in forecasting in the contact centre – According to Nick Brook at…
U-WFM announces the Next Generation of Cloud Workforce Management for Contact Centres Powerful, easy-to-use and affordable – realise the benefits…
Tortoise or Hare – which one describes your contact centre? – contact centers should look to introduce a ‘less haste,…