Content Guru Adds New Workforce Management Function
Content Guru Adds New Workforce Management Functionality to Optimise Contact Centre Agent Adherence Leading cloud customer engagement solutions provider, Content…
– WFM
Workforce Wellbeing – What Does it Mean & Why Does it Matter?
NICE Achieves Perfect Scores for WFM in DMG Report
Cazoo uses Calabrio WFM to Support Contact Centre
Calabrio Empowers Agents on Work-Life Balance
NICE Market Share Leader in Workforce Optimisation
Content Guru Launch Powerful Workforce Management Solution
SVL Provide WFM Solution to Deliveroo Contact Centre
Noble WFM Solution Meet Demands in Changing Contact Centre Landscape
Enabling a Mobile Contact Centre Workforce
Enabling a Mobile Contact Centre Workforce with Aspect® Workforce Optimisation™ Version 20 Over the last several months, we have experienced…
Ibotta Select NICE to Improve Remote Workforce Management & Engagement
Ibotta Selects NICE to Improve Remote Workforce Management and Engagement – Tech unicorn utilizes NICE Workforce Management and Employee Engagement…
Teleopti – The Insider’s Guide to Contact Centre WFM
Workforce Management is so much more than smarter scheduling and forecasting. With an open mind and the right partner by…
Welcome to the New World of Self-Scheduling
Welcome to the new world of self-scheduling for frontline employees As companies embrace digital possibilities to empower their workforce and…
Top 7 questions IT professionals ask about WFM
Top 7 questions IT professionals ask about WFM – IT professionals are easy to please so why is life so…
Teleopti Reimagines WFM with Grant the Chatbot
Teleopti Reimagines Workforce Management with Launch of Grant the Chatbot Developed with Microsoft Artificial Intelligence (AI) technology, Teleopti’s WFM chatbot,…
National Express Uses WFM to Keep Passengers Moving
National Express Uses Teleopti Workforce Management to Keep Passengers on the Move Teleopti have announced that National Express, the largest…
How Patient are your Customers? Erlang A may have the answer
Erlang C has been a WFM firm favorite for decades. Now there is an alternative. Rebecca Philp, Product Knowledge Manager…
WFM Supports Engagement at OTTO Contact Centres
Workforce Management (WFM) technology from Teleopti supports employee engagement at online retailer OTTO Contact Centres Teleopti have announced that Germany’s…
Sabio Extends WFO Capability with Acquisition of Callware
Sabio extends workforce optimisation capability with acquisition of Callware Integration of Callware’s proven WFO and Speech Analytics business confirms Sabio…