Content Guru Adds New Workforce Management Function
Content Guru Adds New Workforce Management Functionality to Optimise Contact Centre Agent Adherence Leading cloud customer engagement solutions provider, Content…
Content Guru Adds New Workforce Management Functionality to Optimise Contact Centre Agent Adherence Leading cloud customer engagement solutions provider, Content…
Enabling a Mobile Contact Centre Workforce with Aspect® Workforce Optimisation™ Version 20 Over the last several months, we have experienced…
Ibotta Selects NICE to Improve Remote Workforce Management and Engagement – Tech unicorn utilizes NICE Workforce Management and Employee Engagement…
Workforce Management is so much more than smarter scheduling and forecasting. With an open mind and the right partner by…
Welcome to the new world of self-scheduling for frontline employees As companies embrace digital possibilities to empower their workforce and…
Top 7 questions IT professionals ask about WFM – IT professionals are easy to please so why is life so…
Teleopti Reimagines Workforce Management with Launch of Grant the Chatbot Developed with Microsoft Artificial Intelligence (AI) technology, Teleopti’s WFM chatbot,…
National Express Uses Teleopti Workforce Management to Keep Passengers on the Move Teleopti have announced that National Express, the largest…
Erlang C has been a WFM firm favorite for decades. Now there is an alternative. Rebecca Philp, Product Knowledge Manager…
Workforce Management (WFM) technology from Teleopti supports employee engagement at online retailer OTTO Contact Centres Teleopti have announced that Germany’s…
Sabio extends workforce optimisation capability with acquisition of Callware Integration of Callware’s proven WFO and Speech Analytics business confirms Sabio…