Ventrica appoints Jo Regan-Iles as new Chief People Officer
Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip brands, is pleased to announce the appointment of Jo Regan-Iles as…
Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip brands, is pleased to announce the appointment of Jo Regan-Iles as…
Ventrica appoints Kathryn Chivers as Chief Service Delivery Officer to shape operational and client excellence Ventrica, the outsourced contact centre…
Contact centres are an essential part of any business that wants to deliver an unrivalled customer experience. Whether complaining, praising,…
People, peaks and personality: getting recruitment right in contact centres Recruitment has never been an easy task, regardless of which…
What is Customer Experience? Peter Tetlow, Client Solutions Director at Ventrica, explains his take on what customer service is for…
The changing face of customer loyalty – Dino Forte, CEO at contact centre outsourcer Ventrica, explores to what extent consumers…
Digital transformation is the latest trend that every organisation, in every sector, wants a piece of. In the customer management…
Ventrica celebrates further growth and expansion in the UK -Ventrica demonstrates its commitment to both its customers and employees with…
Customer Service Management: what should we really be measuring in the contact centre? Customer experience (CX) has become a priority…
Customer Service Management: It’s time to change the metrics Dino Forte, CEO, Ventrica argues that in order for contact centres…
Contact Centre Manager Ventrica are looking for an experienced Contact Centre Manager / Service Delivery Manager to oversee one of…