Ventrica, the leading Business Process Outsourcing specialist is entering a partnership with Zendesk. Ventrica and Zendesk…
Category: Ventrica
Ventrica Your FCA Approved Contact Centre
Your FCA Approved Contact Centre – Ventrica regulated and accredited by the FCA As one of…
Ventrica continues its commitment to Real Living Wage
Global CX specialist Ventrica is delighted to announce that it will continue to be a Real…
Return of the Contact Centre Outsourcer
Return of the Contact Centre Outsourcer: How to Position Your Business for When Growth Returns to…
Ventrica Adds Top Talent to Commercial Function
Ventrica, the Southend-on-Sea based outsource contact centre, is delighted to announce the appointment of two highly…
Ventrica Joins Forces with Tommee Tippee to Enhance their CX
Ventrica joins forces with global parentcare brand Tommee Tippee to enhance their customer experience. Ventrica is…
Compliance, Risk & Best Practice in the Contact Centre
Compliance, Risk and Best Practice in the contact centre – Download the new white paper from…
The Agent of the Future: Evolving Careers in Contact Centres
Although it’s sometimes portrayed as a thankless slog, there’s no doubt that the job of a…
How to Improve Contact Centre CX with Analytics
How to Improve Contact Centre CX with Analytics Business leaders have long identified Customer Experience (CX)…
Contact Centre White Paper – The Future of CX Analytics
The Future of CX Analytics – Moving from survey-based measurement to predictive analytics to transform the…
CX Specialist Supports Charity to Help Prevent Suicide
CX specialist supports charity to help prevent suicide amongst young people – Ventrica raises funds for…
Conversational Analytics: Why is it so Powerful in Transforming
What is Conversational Analytics and Why is It So Powerful for Transforming Your CX in your…
CX Specialist Ventrica Enters CCaaS Bespoke Software Market
CX specialist Ventrica enters CCaaS bespoke software market with launch of technology arm. Ventrica has built…
The Strategic Benefits of Outsourcing Your Contact Centre and CX
The Strategic Benefits of Outsourcing Your Contact Centre and Customer Experience – Outsource Specialists Vetrica discusses.…
National Customer Service Week: Celebrating the Importance of Customer Service
Next Week is National Customer Service Week. You may be surprised to know that as an…
How to Optimise your Workforce Management to Handle Peak Demand
Contact centres are some of the busiest work environments in the world. During peak demand periods…
Zoopla Highlights Contact Centre Improvements Thanks to Ventrica
Zoopla Highlights Contact Centre Improvements Thanks to contact centre outsurce specialist Ventrica The numbers of customer…
CX that Delivers on your Brand Promise’ – Ventrica White Paper
How to create and execute a customer experience strategy for your brand that delivers real commercial…
The Ultimate Guide to Managing Peak Demand in your Contact Centre
The ultimate guide to managing peak demand in your contact centre – New guides published by…