So what is this Customer Experience all about?
What is Customer Experience? Peter Tetlow, Client Solutions Director at Ventrica, explains his take on what customer service is for…
Ventrica
The Changing Face of Customer Loyalty in Contact Centres
Does Digital Really Exist Or is it about the CX?
Ventrica Celebrates Further Growth & Expansion in UK
Customer Experience: So What Should We Really Be Measuring?
Contact Centre Management: It’s time to change the metrics
Contact Centre Manager – Leading Outsource Company
CX & Contact Centres: What Will Change in 2019?
Ventrica Takes Home Silver Award at the ECCCSAs
Mobeus Invests In Ventrica Contact Centre
Ventrica, a European, award-winning, outsourced contact centre, has attracted a £9 million investment from Mobeus Equity Partners. Ventrica provides intelligent,…
Contact Centre Outsourcer Ventrica Expands Second Site
Outsourced contact centre Ventrica expands its second site to meet growing demand for its services with up to 200 new…
Ventrica’s Nick Upton wins Gold at UK National Contact Centre Awards
Nick Upton, who works for outsourced customer contact centre Ventrica has won a Gold award at the UK National Contact…
Ventrica wins Gold at ECCSA Contact Centre Awards
Outsourced customer contact centre Ventrica has won Gold in the ‘Best Outsourced Contact Centre’ category at the prestigious European Contact…
Ventrica Opens Second Contact Centre Site in Southend
Outsourcer Ventrica opens second site in Southend breaking new ground in contact centre design – new facility creates 180 new…
Ventrica Shortlisted in Prestigious ECCCSA Awards
Ventrica is shortlisted four times in the prestigious European Contact Centre and Customer Service Awards 2017 Southend-based outsourced customer contact…
Ventrica Announces Investment In Additional Contact Centre Site
Ventrica announces investment in additional site – new contact centre will create 400 new jobs Outsourced customer contact centre, Ventrica…
Ventrica Expands Contact Centre to 330 Seats
Ventrica expands contact centre to 330 seats to meet rising demand for its outsourced customer management services New designer ‘Penthouse’…
Ventrica Appoint Digital Marketing Expert
Outsourced customer contact centre Ventrica is investing further in its digital capabilities with the appointment of Jenna Preston as Digital…
Ventrica Receives Two Nominations in ECCCSA 2016 Awards
Ventrica is proud to announce double nomination in European Contact Centre & Customer Service Awards 2016 – Outsourcer is up…