The ultimate guide to managing peak demand in your contact centre – New guides published by Ventrica – Subscribe NOW!
In this series of short guides, we look at the challenges of handling peak demand and each of the possible solutions in depth.
Your guide to managing peak demand – Most organisations have their busy and not-so-busy periods.
Some of those can be anticipated. For example, seasonal peaks or surges caused by planned activity like a marketing campaign. Other peak periods can’t be anticipated, such as a product recall or PR disaster.
Whatever the reason, when your contact centre experiences a peak in demand you need to be ready to cope with it, otherwise the customer experience suffers, customer satisfaction falls along with your reputation, and you potentially lose business.
In this series of short guides, we look at the challenges of handling peak demand and each of the possible solutions in depth.
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Ventrica is a leading European award-winning, outsourced customer management business that delivers omnichannel and multilingual customer service for blue-chip brands. Significant investment in people, automation and digital contact centre technologies allows Ventrica to enhance customer experiences designed to keep their clients ahead of the technology curve and their competition.
The company is headquartered in Southend, where it operates from spacious, hi-tech and modern offices, placing significant emphasis on its staff’s comfort and well-being. Ventrica shares the same passion for its customers’ business as it does for its own and continually strives for quality and service delivery consistency.
For additional information on Ventrica view their Company Profile
