Contact Centre Resource Planning for Hybrid and WFH Models
Contact Centre Resource Planning – How To Do Resource Planning for Hybrid and WFH essential information from Ventrica If you’re…
Ventrica
What does the future of CX look like?
What does the future of CX look like? Free white paper from Ventrica If we’ve learned anything from the past…
Omnichannel Shopping For Frictionless Customer Experiences
Omnichannel Shopping and Removing Friction between In-Person and Digital Experiences – Contact Centre Outsoure Company Ventrica discusses. The retail industry…
Managing Remote Teams & Ensure Their Wellbeing
How To Manage Remote Teams & Ensure Their Wellbeing – Jo Regan-Ile, Chief People Office at Ventrica, gives valuable advice…
Zoopla Announce Outsource Agreement with Ventrica
Zoopla Announce Outsource agreement with Ventrica – Zoopla the property website, have announced that they are to outsource their customer…
Company Profile: Ventrica
Ventrica – In today’s fast paced and challenging business environment, maintaining good customer relations is critical to the success of…
Ventrica appoints Jo Regan-Iles as new Chief People Officer
Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip brands, is pleased to announce the appointment of Jo Regan-Iles as…
Ventrica appoints Iain Banks as new Chief Executive Officer
Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip brands, is pleased to announce the appointment of Iain Banks as…
Ventrica on Crown Commercial Services Framework
Ventrica secures place as a supplier on Government’s Crown Commercial Services Framework Ventrica, a leading European outsourced customer management business,…
Contact Centre Trends 2022 – Customer Relationships
Contact Centres trends in 2022 & the return of the customer relationship For years, the end customer experience (CX) has…
Ventrica Announce Launch of Jamaica Contact Centre
Ventrica is first British-based BPO to open in Jamaica – Ventrica the fast-growth multilingual customer service specialist is expanding into…
Ventrica Appoint Commercial Director at Contact Centre
Ventrica appoint Will Marsden as Commercial Director at Southend contact centre Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip…
Ventrica Contact Centre Digital Multilingual Bureau
Ventrica launches Digital Multilingual Bureau (DMB) to provide fast-growth businesses both digital and multilingual customer service support charged on a…
Ventrica Appoints New Marketing & Comms Director
Ventrica appoints Katherine Brown as Marketing & Communications Director to support global growth plans, marketing strategy and positioning Ventrica the…
Ventrica wins at European Contact Centre & Customer Service Awards
Outsourced customer management service provider Ventrica last night picked up two awards at the prestigious European Contact Centre & Customer…
Ventrica Appoints Chief Service Delivery Officer
Ventrica appoints Kathryn Chivers as Chief Service Delivery Officer to shape operational and client excellence Ventrica, the outsourced contact centre…
7 Key Reasons to Outsource your Contact Centre
Contact centres are an essential part of any business that wants to deliver an unrivalled customer experience. Whether complaining, praising,…
Getting Recruitment Right in Contact Centres
People, peaks and personality: getting recruitment right in contact centres Recruitment has never been an easy task, regardless of which…
So what is this Customer Experience all about?
What is Customer Experience? Peter Tetlow, Client Solutions Director at Ventrica, explains his take on what customer service is for…