Ventrica on Crown Commercial Services Framework
Ventrica secures place as a supplier on Government’s Crown Commercial Services Framework Ventrica, a leading European outsourced customer management business,…
Ventrica
Contact Centre Trends 2022 – Customer Relationships
Contact Centres trends in 2022 & the return of the customer relationship For years, the end customer experience (CX) has…
Ventrica Announce Launch of Jamaica Contact Centre
Ventrica is first British-based BPO to open in Jamaica – Ventrica the fast-growth multilingual customer service specialist is expanding into…
Ventrica Appoint Commercial Director at Contact Centre
Ventrica appoint Will Marsden as Commercial Director at Southend contact centre Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip…
Ventrica Contact Centre Digital Multilingual Bureau
Ventrica launches Digital Multilingual Bureau (DMB) to provide fast-growth businesses both digital and multilingual customer service support charged on a…
Ventrica Appoints New Marketing & Comms Director
Ventrica appoints Katherine Brown as Marketing & Communications Director to support global growth plans, marketing strategy and positioning Ventrica the…
Ventrica wins at European Contact Centre & Customer Service Awards
Outsourced customer management service provider Ventrica last night picked up two awards at the prestigious European Contact Centre & Customer…
Ventrica Appoints Chief Service Delivery Officer
Ventrica appoints Kathryn Chivers as Chief Service Delivery Officer to shape operational and client excellence Ventrica, the outsourced contact centre…
7 Key Reasons to Outsource your Contact Centre
Contact centres are an essential part of any business that wants to deliver an unrivalled customer experience. Whether complaining, praising,…
Getting Recruitment Right in Contact Centres
People, peaks and personality: getting recruitment right in contact centres Recruitment has never been an easy task, regardless of which…
So what is this Customer Experience all about?
What is Customer Experience? Peter Tetlow, Client Solutions Director at Ventrica, explains his take on what customer service is for…
The Changing Face of Customer Loyalty in Contact Centres
The changing face of customer loyalty – Dino Forte, CEO at contact centre outsourcer Ventrica, explores to what extent consumers…
Does Digital Really Exist Or is it about the CX?
Digital transformation is the latest trend that every organisation, in every sector, wants a piece of. In the customer management…
Ventrica Celebrates Further Growth & Expansion in UK
Ventrica celebrates further growth and expansion in the UK -Ventrica demonstrates its commitment to both its customers and employees with…
Customer Experience: So What Should We Really Be Measuring?
Customer Service Management: what should we really be measuring in the contact centre? Customer experience (CX) has become a priority…
Contact Centre Management: It’s time to change the metrics
Customer Service Management: It’s time to change the metrics Dino Forte, CEO, Ventrica argues that in order for contact centres…
Contact Centre Manager – Leading Outsource Company
Contact Centre Manager Ventrica are looking for an experienced Contact Centre Manager / Service Delivery Manager to oversee one of…
CX & Contact Centres: What Will Change in 2019?
In 2018 it was predicted that voice would soon be dead and that the only sounds heard in contact centres…
Ventrica Takes Home Silver Award at the ECCCSAs
Ventrica takes home ‘Silver’ at the European Contact Centre & Customer Service Awards for its partnership with New Look –…