Ventrica launches Ventrica Digital to accelerate CX transformation with Zendesk New division combines expertly managed Zendesk…
Tag: Ventrica
Turning Customer Interactions into Revenue Generating Opportunities
Ventrica’s new research shows how brands can earn up to £500 more per customer, every year…
Ventrica – The Future of Customer Experience: Trends Shaping 2025
As we stand at the threshold of 2025, the landscape of customer experience (CX) is undergoing…
The future of customer service: AI’s impact on contact centre agents
Ventrica’s Ray Biggs says “AI is not here to replace agents; it’s here to elevate their…
Ventrica “Major Contender” in Everest Customer Experience Management Services
Emotive CX Specialist Ventrica achieves “Major Contender” position in the prestigious Everest Customer Experience Management (CXM)…
WFM and the Future of CX
How Workforce Management Will Help the Business of the Future Better Meet the Needs of Its…
Ventrica Announces Strategic Partnership with Zendesk
Ventrica, the leading Business Process Outsourcing specialist is entering a partnership with Zendesk. Ventrica and Zendesk…
Ventrica Your FCA Approved Contact Centre
Your FCA Approved Contact Centre – Ventrica regulated and accredited by the FCA As one of…
Ventrica continues its commitment to Real Living Wage
Global CX specialist Ventrica is delighted to announce that it will continue to be a Real…
Return of the Contact Centre Outsourcer
Return of the Contact Centre Outsourcer: How to Position Your Business for When Growth Returns to…
Ventrica Adds Top Talent to Commercial Function
Ventrica, the Southend-on-Sea based outsource contact centre, is delighted to announce the appointment of two highly…
Ventrica Joins Forces with Tommee Tippee to Enhance their CX
Ventrica joins forces with global parentcare brand Tommee Tippee to enhance their customer experience. Ventrica is…
Compliance, Risk & Best Practice in the Contact Centre
Compliance, Risk and Best Practice in the contact centre – Download the new white paper from…
The Agent of the Future: Evolving Careers in Contact Centres
Although it’s sometimes portrayed as a thankless slog, there’s no doubt that the job of a…
How to Improve Contact Centre CX with Analytics
How to Improve Contact Centre CX with Analytics Business leaders have long identified Customer Experience (CX)…
Contact Centre White Paper – The Future of CX Analytics
The Future of CX Analytics – Moving from survey-based measurement to predictive analytics to transform the…
CX Specialist Supports Charity to Help Prevent Suicide
CX specialist supports charity to help prevent suicide amongst young people – Ventrica raises funds for…
Conversational Analytics: Why is it so Powerful in Transforming
What is Conversational Analytics and Why is It So Powerful for Transforming Your CX in your…
CX Specialist Ventrica Enters CCaaS Bespoke Software Market
CX specialist Ventrica enters CCaaS bespoke software market with launch of technology arm. Ventrica has built…