Contact Centre Management: It’s time to change the metrics
Customer Service Management: It’s time to change the metrics Dino Forte, CEO, Ventrica argues that in order for contact centres…
Ventrica
Contact Centre Manager – Leading Outsource Company
Contact Centre Manager Ventrica are looking for an experienced Contact Centre Manager / Service Delivery Manager to oversee one of…
CX & Contact Centres: What Will Change in 2019?
In 2018 it was predicted that voice would soon be dead and that the only sounds heard in contact centres…
Ventrica Takes Home Silver Award at the ECCCSAs
Ventrica takes home ‘Silver’ at the European Contact Centre & Customer Service Awards for its partnership with New Look –…
Mobeus Invests In Ventrica Contact Centre
Ventrica, a European, award-winning, outsourced contact centre, has attracted a £9 million investment from Mobeus Equity Partners. Ventrica provides intelligent,…
Contact Centre Outsourcer Ventrica Expands Second Site
Outsourced contact centre Ventrica expands its second site to meet growing demand for its services with up to 200 new…
Ventrica – Southend’s finest contact centre operation?
Imagine the scenario – You’ve got vast experience of the contact centre industry and decide to launch an outsource company…
Ventrica’s Nick Upton wins Gold at UK National Contact Centre Awards
Nick Upton, who works for outsourced customer contact centre Ventrica has won a Gold award at the UK National Contact…
Ventrica wins Gold at ECCSA Contact Centre Awards
Outsourced customer contact centre Ventrica has won Gold in the ‘Best Outsourced Contact Centre’ category at the prestigious European Contact…
Ventrica Opens Second Contact Centre Site in Southend
Outsourcer Ventrica opens second site in Southend breaking new ground in contact centre design – new facility creates 180 new…
Ventrica Shortlisted in Prestigious ECCCSA Awards
Ventrica is shortlisted four times in the prestigious European Contact Centre and Customer Service Awards 2017 Southend-based outsourced customer contact…
Ventrica Announces Investment In Additional Contact Centre Site
Ventrica announces investment in additional site – new contact centre will create 400 new jobs Outsourced customer contact centre, Ventrica…
Ventrica Offer Cheer To Redundant Contact Centre Workers
Following the closure of Southend-based Converso Contact Centres last month, outsourced customer contact centre Ventrica also based in the town…
Ventrica Expands Contact Centre to 330 Seats
Ventrica expands contact centre to 330 seats to meet rising demand for its outsourced customer management services New designer ‘Penthouse’…
Ventrica Appoint Digital Marketing Expert
Outsourced customer contact centre Ventrica is investing further in its digital capabilities with the appointment of Jenna Preston as Digital…
Ventrica Receives Two Nominations in ECCCSA 2016 Awards
Ventrica is proud to announce double nomination in European Contact Centre & Customer Service Awards 2016 – Outsourcer is up…
Ventrica Launch Digital Division to offer Social Media Services
Ventrica, the Southend-on-sea based Outsourcer, have launched a ‘Digital’ division to offer new, measurable and affordable social media management services…
Ventrica Celebrates with Contact Centre of the Year Award
Ventrica, the Southend based outsourcer, are celebrating after winning the ‘Contact Centre of the Year’ (larger category) presented at a…
Ventrica Wins Award for outsourced customer service
Ventrica Wins Award for outsourced customer service Ventrica, the Southend based outsourced contact centre have announced that they have won…