Compliance, Risk and Best Practice in the contact centre – Download the new white paper from…
Tag: Ventrica
The Agent of the Future: Evolving Careers in Contact Centres
Although it’s sometimes portrayed as a thankless slog, there’s no doubt that the job of a…
How to Improve Contact Centre CX with Analytics
How to Improve Contact Centre CX with Analytics Business leaders have long identified Customer Experience (CX)…
Contact Centre White Paper – The Future of CX Analytics
The Future of CX Analytics – Moving from survey-based measurement to predictive analytics to transform the…
CX Specialist Supports Charity to Help Prevent Suicide
CX specialist supports charity to help prevent suicide amongst young people – Ventrica raises funds for…
Conversational Analytics: Why is it so Powerful in Transforming
What is Conversational Analytics and Why is It So Powerful for Transforming Your CX in your…
CX Specialist Ventrica Enters CCaaS Bespoke Software Market
CX specialist Ventrica enters CCaaS bespoke software market with launch of technology arm. Ventrica has built…
The Strategic Benefits of Outsourcing Your Contact Centre and CX
The Strategic Benefits of Outsourcing Your Contact Centre and Customer Experience – Outsource Specialists Vetrica discusses.…
National Customer Service Week: Celebrating the Importance of Customer Service
Next Week is National Customer Service Week. You may be surprised to know that as an…
How to Optimise your Workforce Management to Handle Peak Demand
Contact centres are some of the busiest work environments in the world. During peak demand periods…
Zoopla Highlights Contact Centre Improvements Thanks to Ventrica
Zoopla Highlights Contact Centre Improvements Thanks to contact centre outsurce specialist Ventrica The numbers of customer…
CX that Delivers on your Brand Promise’ – Ventrica White Paper
How to create and execute a customer experience strategy for your brand that delivers real commercial…
The Ultimate Guide to Managing Peak Demand in your Contact Centre
The ultimate guide to managing peak demand in your contact centre – New guides published by…
Ventrica appoints Kathleen Roach as Head of Continuous Improvement
Ventrica is delighted to announce the appointment of Kathleen Roach as the new Head of Continuous…
So Why Outsource your Contact Centre Operation?
So Why Outsource your Contact Centre Operation? Download the White Paper from Ventrica to see if…
Delivering Sales Through Service: How to do so Effectively
Delivering Sales Through Service: How to do so Effectively How to Deliver Sales Through Service Through…
Contact Centre Resource Planning for Hybrid and WFH Models
Contact Centre Resource Planning – How To Do Resource Planning for Hybrid and WFH essential information…
White Paper: What Does The Future of CX Look Like?
What does the future of CX look like? Free white paper from Ventrica If we’ve learned…
Omnichannel Shopping For Frictionless Customer Experiences
Omnichannel Shopping and Removing Friction between In-Person and Digital Experiences – Contact Centre Outsoure Company Ventrica…