4 tips to apply to your Payment Processes to boost CX

4 tips to apply to your payment processes to boost your CX in your contact centre…

Combatting Burnout: Optimise Occupancy with the Right WFM Solution

Combatting Burnout: Optimise Occupancy with the Right WFM Solution in your contact centre as injixo explains…

Deploying Strategies to Manage Frustrated Customers in the Utility Sector

Deploying strategies to manage frustrated customers in the utility sector via the contact centre Echo Managed…

Contact Centre Burnout and what you can do about it

Why your employees suffer from contact centre burnout and what you can do about it Contact…

The Future of Contact Centres: Navigating the Metaverse

The journey from call centres to today’s contact centres is like watching black-and-white TV turn into…

Combat Employee Burnout in the Contact Centre

Three Tips to Combat Employee Burnout in the Contact Centre Life in the contact centre moves…

Screen Pops: The Underrated Tool Your Agents Need Now

Screen Pops: The Underrated Tool Your Contact Cenrte Agents Need Now as Cirrus explains The phone…

6 Keys to Exceptional Customer Communication

Mastering Messaging: 6 Keys to Exceptional Customer Communication The writing on the wall – messaging is…

Understanding AI-driven Forecasting: A Look Inside injixo Forecast

Can AI really predict the future? You’ve probably heard countless forecasting solutions claiming AI capabilities, but…

AI in Workforce Management: Separating Fact from Fiction

AI (artificial intelligence) continues to be big news. There is no shortage of opinion about whether…

Benefits of Conversational IVR Programming in the Contact Centre

A recent survey a staggering 35% increase in inbound call volumes across the nation’s contact centres…

The “Digital-first” Delusion: Is Convenience Killing UK CSAT?

The UK customer service landscape is in a state of flux. While digital-first solutions have revolutionised…

WFM ROI: How WFM Software Pays for Itself

WFM ROI: how workforce management software pays for itself in the contact centre – injixo To…

Boost Contact Centre Agent Engagement for Higher Productivity

How to boost contact centre agent engagement for higher productivity Many companies realise that happy, engaged…

How to Handle Complaints Efficiently in the Contact Centre

Complaint handling comes with the territory of working in the contact centre. It’s often the first…

How to Improve Contact Centre CX with Analytics

How to Improve Contact Centre CX with Analytics Business leaders have long identified Customer Experience (CX)…

10 Best Practices to Get the Most Out of Quality Analytics

Quality Analytics is transforming how modern contact centres operate. By leveraging AI and machine learning, these…

How Low CSAT is Eroding your Brand & Revenue

The silent revolt: how low CSAT is silently eroding your brand and revenue (and what to…

Conversational Analytics: Why is it so Powerful in Transforming

What is Conversational Analytics and Why is It So Powerful for Transforming Your CX in your…

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