Ten Top tips – Using Call deflection to Reduce Call Volumes
Ten top tips – using call deflection to reduce call volumes The contact centre should be at the heart of…
– Contact Centre Tips
Ways Contact Centres Can Create Kickstart Digital Experiences
Skill-Based Routing: Optimising Your Agents’ Strengths
How Natural Language Processing Can Benefit Contact Centre Agents
Applying Contact Centre Success to the Back Office
Refresh Homeworking Strategy for Contact Centre Staff
How analytics Support Contact Centre Agent Mental Health
Why UC and CC Integration is pivotal for Contact Centres
How To Improve Caller Authentication in Contact Centres
Remote Workforce Management – From Survive to Thrive
Remote Workforce Management – from survive to thrive in 3 easy steps Richard Pinnington of Calabrio discusses how workforce management…
Gamification: Improving Contact Centre Agents
Reshaping user experience and improving contact centre agent satisfaction through gamification Meeting KPIs and ever-demanding customer expectations requires top-notch operations…
4 Ways to Keep Employee Engagement High During Lockdown
4 ways to keep employee engagement with contact centre agents high during lockdown Craig Farley, Head of Applications Consulting, IPI…
5 benefits of an Effective Contact Routing Strategy
5 benefits of an effective contact routing strategy within the contact centre – Steve Murray, Solutions Director, IPI A modern-day…
What is Customer Effort Score in Contact Centres?
What is Customer Effort Score in Contact Centres? Implementing and tracking a customer effort score at your organization could be…
How To Reduce Average Handling Times & Call Volumes
How To Reduce Average Handling Times & Call Volumes in your contact centre – Rick Kirkham, Founder and Managing Director…
Digital Transformation Pitfalls You Need to Avoid
5 Common Digital Transformation Pitfalls in the Contact Centre which You Need to Avoid – Conn3ct Digital transformation reaches to…
Take your Organisation Virtual for long-term Flexible Working
5 Tips to taking your contact centre or organisation virtual for long-term flexible working Nigel Dunn, Managing Director EMEA North at Jabra…
Key Considerations for a Successful Remote Working Strategy
Key Considerations for a Successful Remote Working Strategy After being forced to experience home-working en-masse through the COVID-19 pandemic, many…
Ways to Embrace the Evolving World of Remote Work
3 ways to embrace the evolving world of remote work – Contact centres should look to the cloud for inspiration…