4 Ways to Keep Employee Engagement High During Lockdown
4 ways to keep employee engagement with contact centre agents high during lockdown Craig Farley, Head of Applications Consulting, IPI…
– Contact Centre Tips
5 benefits of an Effective Contact Routing Strategy
What is Customer Effort Score in Contact Centres?
How To Reduce Average Handling Times & Call Volumes
Digital Transformation Pitfalls You Need to Avoid
Take your Organisation Virtual for long-term Flexible Working
Key Considerations for a Successful Remote Working Strategy
Ways to Embrace the Evolving World of Remote Work
5 Easy Ways to Upskill Your Contact Centre Agents
5 reasons to implement integrated email ticketing in contact centres
5 reasons to implement integrated email ticketing in contact centres Jamie MacSween of Puzzel shares his thoughts on the consumer…
5 Steps to Success in Remote Onboarding in Contact Centres
Remote onboarding – 5 Steps to Success Recruiting and onboarding new staff in line with social distancing is uncharted territory,…
Majority Will Take Custom Elsewhere Following Data Breach
Survey finds majority of Europeans will take custom and loyalty elsewhere following a data breach New research into consumer trust…
Customer Experience Management Tools & How They Can Help
Customer Experience Management Tools and How They Can Help – Chris O’Brien , Manager, Programme Marketing & Content Strategy at…
Remote Working for contact Centres: Beyond COVID-19
Remote Working for contact centres: Critical next steps, beyond the crisis Remote working – is here to stay. How to…
3 Winning Strategies for Effective Employee Engagement
3 winning strategies for effective employee engagement – As contact centres evolve as a result of COVID-19, Thomas Rødseth of…
3 Reasons Why IVR Payments Still Matter in Contact Centres
3 reasons why IVR payments still matter in contact centres As fears over coronavirus fuel a sudden spike in contactless…
Key Considerations for a Successful Remote Working Strategy
Contact Centre Tips: Key Considerations for a Successful Remote Working Strategy After being forced to experience home-working en-masse through the…
How to Fine-Tune Your Contact Centre WFM Solution
Aspect Software: How to Fine-Tune Your Contact Centre WFM Solution to Help Managers Optimize Performance Contact Centre Agents on the…
PCI DSS Compliance when Contact Centre Agents Work Remotely
How to maintain PCI DSS compliance when your contact centre agents are working remotely Danny Cresswell, Chief Sales Officer at…