Create a Customer Experience Strategy for Your Contact Centre
4 Ways to Create a Customer Experience Strategy for Your Contact Centre – Modern customers’ expectations are constantly changing, and…
– Contact Centre Tips
The legacy Data Conundrum: The Money and the Law
Contact Centre Trends 2022 – Customer Relationships
Contact Centres Simplified: Turn Theory into Practice
Choosing the Right Low-Code Platform for Digital Success
Why Your Clients Need The Omnichannel Experience
A Personal Touch Starts with Asking The Right Questions
Improving Contact Centre Service Through Document Redesign
Contexta360 How to Fix Broken Processes in the Contact Centre
Strong Authentication: Things every Merchant needs to know
Strong Customer Authentication: Three things every merchant needs to know – With online fraud on the increase, companies must take…
Gamification can be used effectively within Hybrid contact centre
How gamification can be used effectively within the hybrid contact centre IPI Craig Farley As we slowly emerge from lockdown…
Connected Enterprise – Ways to turn Theory into Practice
A Connected Enterprise – 3 ways to turn theory into practice In his final blog in the Connected Enterprise series…
How to Connect Utility Providers and Customers
Turning the lights on with low-code: how to connect utility providers and customers After a period of ongoing national lockdowns…
Ten Top tips – Using Call deflection to Reduce Call Volumes
Ten top tips – using call deflection to reduce call volumes The contact centre should be at the heart of…
Ways Contact Centres Can Create Kickstart Digital Experiences
3 Ways Contact Centres Can Create Kickstart Digital Experiences Tony Chambers, VP and EMEA Lead for TTEC Digital The pandemic…
Skill-Based Routing: Optimising Your Agents’ Strengths
Skill-based routing: an evolving strategy that optimises your contact centre agents’ strengths – Steven Harris, Director, Strategic Clients at Odigo…
How Natural Language Processing Can Benefit Contact Centre Agents
Goodbye IVR; hello NLP – how Natural Language Processing can benefit your contact centre agents and customers Martin Taylor, Deputy…
Applying Contact Centre Success to the Back Office
Applying Contact Centre Success to the Back Office – Jennifer Lee, Chief Strategy Officer at Intradiem Consumers may not realise…
Refresh Homeworking Strategy for Contact Centre Staff
How to refresh your homeworking strategy for 2021 for contact centre staff Craig Farley, Head of Consulting, IPI As lockdown…