Applying Contact Centre Success to the Back Office
Applying Contact Centre Success to the Back Office – Jennifer Lee, Chief Strategy Officer at Intradiem Consumers may not realise…
– Contact Centre Tips
Refresh Homeworking Strategy for Contact Centre Staff
How analytics Support Contact Centre Agent Mental Health
Why UC and CC Integration is pivotal for Contact Centres
How To Improve Caller Authentication in Contact Centres
Remote Workforce Management – From Survive to Thrive
Gamification: Improving Contact Centre Agents
4 Ways to Keep Employee Engagement High During Lockdown
5 benefits of an Effective Contact Routing Strategy
What is Customer Effort Score in Contact Centres?
What is Customer Effort Score in Contact Centres? Implementing and tracking a customer effort score at your organization could be…
How To Reduce Average Handling Times & Call Volumes
How To Reduce Average Handling Times & Call Volumes in your contact centre – Rick Kirkham, Founder and Managing Director…
Digital Transformation Pitfalls You Need to Avoid
5 Common Digital Transformation Pitfalls in the Contact Centre which You Need to Avoid – Conn3ct Digital transformation reaches to…
Take your Organisation Virtual for long-term Flexible Working
5 Tips to taking your contact centre or organisation virtual for long-term flexible working Nigel Dunn, Managing Director EMEA North at Jabra…
Key Considerations for a Successful Remote Working Strategy
Key Considerations for a Successful Remote Working Strategy After being forced to experience home-working en-masse through the COVID-19 pandemic, many…
Ways to Embrace the Evolving World of Remote Work
3 ways to embrace the evolving world of remote work – Contact centres should look to the cloud for inspiration…
5 Easy Ways to Upskill Your Contact Centre Agents
5 Easy Ways to Upskill Your Contact Centre Agents – Akixi highlights east ways in which to Upskill your agents…
5 reasons to implement integrated email ticketing in contact centres
5 reasons to implement integrated email ticketing in contact centres Jamie MacSween of Puzzel shares his thoughts on the consumer…
5 Steps to Success in Remote Onboarding in Contact Centres
Remote onboarding – 5 Steps to Success Recruiting and onboarding new staff in line with social distancing is uncharted territory,…
Majority Will Take Custom Elsewhere Following Data Breach
Survey finds majority of Europeans will take custom and loyalty elsewhere following a data breach New research into consumer trust…