What To Expect When Outsourcing To South Africa
“What To Expect When Outsourcing your contact centre to South Africa: Direct Line share their experience” South African contact centre…
ContactBabel
UK Customer Experience Decision-Makers Guide
Inner Circle Guide AI & Chatbots in Contact Centres
Market Report: Contact Centres and the Use of AI
AboutMatch To Provide One-Stop Shop For Contact Centres
55% of Contact Centres Expect Lower Live Calls
UK Insurance Contact Centres See Rise in Email Volumes
ContactBabel – Contact Centre Decision-Makers Guide 2018
Financial Services Contact Centres set to invest in Technology
2018/19 UK Contact Centre Decision-Makers’ Guide
The 2018/19 UK Contact Centre Decision-Makers’ Guide (16th edition) With insights built on hard data, the 16th annual edition of…
ContactBabel 2018 UK CX Decision-Makers’ Guide
“The 2018 UK CX Decision-Makers’ Guide”, based on surveys with 246 UK organisations and 1,000+ interviews with UK consumers, is…
The European Contact Centre Decision Makers’ Guide
The European Contact Centre Decision Makers’ Guide “The European Contact Centre Decision Makers’ Guide” is a major new independent analyst…
ContactBabel: The 2018 UK CX Decision-Makers Guide
The 2018 UK CX Decision-Makers Guide is based on hundreds of surveys with UK organisations, and thousands of interviews with…
Contact Centre Managers Required to Participate in Survey
Contact Centre Managers Required to Participate in ContactBable 2018 UK CX Decision-Makers’ Guide Survey The 2018 UK CX Decision-Makers’ Guide…
The Inner Circle Guide To Cloud-Based Contact Centre Solutions
The Inner Circle Guide To Cloud-Based Contact Centre Solutions The Cirrus Sponsored Inner Circle Guides are a series of analyst…
Inner Circle Guide to Cloud-based Contact Centre Solutions
Use of cloud-based contact centre applications doubled since 2015 Cloud call routing, call recording, IVR, outbound dialling lead the way…
The 2018 UK & US Customer Experience Decision-Makers’ Guides
The 2018 UK & US Customer Experience Decision-Makers’ Guides – ContactBabel The 2018 CX Decision-Makers’ Guides are two in-depth studies…
The 2017-18 UK Contact Centre Decision-Makers Guide
The 15th edition of “The UK Contact Centre Decision-Makers’ Guide” – the UK’s largest study of customer contact – is…
White Paper: Are you a Customer Service Leader or Laggard?
New White Paper – Are you a Customer Service Leader or Laggard? A leader’s perspective on the contact centre industry…