55% of Contact Centres Expect Lower Live Calls
55% of UK contact centres expect lower live call volumes in 2019 Although live telephony stated to be the best…
ContactBabel
UK Insurance Contact Centres See Rise in Email Volumes
ContactBabel – Contact Centre Decision-Makers Guide 2018
Financial Services Contact Centres set to invest in Technology
2018/19 UK Contact Centre Decision-Makers’ Guide
ContactBabel 2018 UK CX Decision-Makers’ Guide
The European Contact Centre Decision Makers’ Guide
ContactBabel: The 2018 UK CX Decision-Makers Guide
Contact Centre Managers Required to Participate in Survey
The Inner Circle Guide To Cloud-Based Contact Centre Solutions
The Inner Circle Guide To Cloud-Based Contact Centre Solutions The Cirrus Sponsored Inner Circle Guides are a series of analyst…
Inner Circle Guide to Cloud-based Contact Centre Solutions
Use of cloud-based contact centre applications doubled since 2015 Cloud call routing, call recording, IVR, outbound dialling lead the way…
The 2018 UK & US Customer Experience Decision-Makers’ Guides
The 2018 UK & US Customer Experience Decision-Makers’ Guides – ContactBabel The 2018 CX Decision-Makers’ Guides are two in-depth studies…
The 2017-18 UK Contact Centre Decision-Makers Guide
The 15th edition of “The UK Contact Centre Decision-Makers’ Guide” – the UK’s largest study of customer contact – is…
White Paper: Are you a Customer Service Leader or Laggard?
New White Paper – Are you a Customer Service Leader or Laggard? A leader’s perspective on the contact centre industry…
The 2017/18 UK Contact Centre Decision-Makers Guide
The 2017/18 UK Contact Centre Decision-Makers’ Guide (15th edition) With insights built on hard data, the 15th annual edition of…
Take Part in the UK Contact Centre Decision-Makers’ Guide
The 2017 UK Contact Centre Decision-Makers’ Guide (15th edition) With insights built on hard data, the 15th annual edition of…
2017 UK Contact Centre Decision-Makers Guide
The 2017 UK Contact Centre Decision-Makers’ Guide (15th edition) With insights built on hard data, the 15th annual edition of…
The Inner Circle Guide to Customer Interaction Analytics
“The Inner Circle Guide to Customer Interaction Analytics” is a major independent analyst report, aimed at providing customer contact professionals…
ContactBabel: The Inner Circle Guide to Self-Service
The Inner Circle Guide to Self-Service is a major independent analyst report, aimed at providing customer contact professionals with the…