2018/19 UK Contact Centre Decision-Makers’ Guide
The 2018/19 UK Contact Centre Decision-Makers’ Guide (16th edition) With insights built on hard data, the 16th annual edition of…
ContactBabel
ContactBabel 2018 UK CX Decision-Makers’ Guide
The European Contact Centre Decision Makers’ Guide
ContactBabel: The 2018 UK CX Decision-Makers Guide
Contact Centre Managers Required to Participate in Survey
The Inner Circle Guide To Cloud-Based Contact Centre Solutions
Inner Circle Guide to Cloud-based Contact Centre Solutions
The 2018 UK & US Customer Experience Decision-Makers’ Guides
The 2017-18 UK Contact Centre Decision-Makers Guide
White Paper: Are you a Customer Service Leader or Laggard?
New White Paper – Are you a Customer Service Leader or Laggard? A leader’s perspective on the contact centre industry…
The 2017/18 UK Contact Centre Decision-Makers Guide
The 2017/18 UK Contact Centre Decision-Makers’ Guide (15th edition) With insights built on hard data, the 15th annual edition of…
Take Part in the UK Contact Centre Decision-Makers’ Guide
The 2017 UK Contact Centre Decision-Makers’ Guide (15th edition) With insights built on hard data, the 15th annual edition of…
2017 UK Contact Centre Decision-Makers Guide
The 2017 UK Contact Centre Decision-Makers’ Guide (15th edition) With insights built on hard data, the 15th annual edition of…
The Inner Circle Guide to Customer Interaction Analytics
“The Inner Circle Guide to Customer Interaction Analytics” is a major independent analyst report, aimed at providing customer contact professionals…
ContactBabel: The Inner Circle Guide to Self-Service
The Inner Circle Guide to Self-Service is a major independent analyst report, aimed at providing customer contact professionals with the…
Inner Circle Guide to Multichannel Workforce Optimization
“The Inner Circle Guide to Multichannel Workforce Optimization” is a major independent analyst report, aimed at providing customer contact professionals…
UK Contact Centre Industry Set to shed 32,000 Jobs by 2020
The UK contact centre industry is set to shed over 32,000 jobs by the end of 2020 – Uptake in…
UK Contact Centre HR & Operational Benchmarking Report
The largest HR & operational benchmarking Report of UK customer contact operations is now available from ContactBabel , giving detailed…
Digital Channels Account for 30% of Inbound customer contact
Digital channels account for around 30% of inbound customer contact, yet they are often disconnected from each other, inconsistent, and…