Inner Circle Guide to Cloud-based Contact Centre Solutions
“The Inner Circle Guide to Cloud-based Contact Centre Solutions”, with data from over 200 UK organisations, is now available for free…
“The Inner Circle Guide to Cloud-based Contact Centre Solutions”, with data from over 200 UK organisations, is now available for free…
“The 2021-22 UK Customer Experience Decision-Makers’ Guide”, based on surveys with 211 UK organisations and 1,000+ interviews with UK consumers,…
Will Data Security Hold Back Remote Contact Centre Working? – Take part in the research conducted by ContactBabel In June,…
“The Inner Circle Guide to Omnichannel” for contact centres based on surveys with over 200 UK organisations and 1,000+ interviews…
The 2021 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses, and thousands of interviews…
“The Inner Circle Guide to Customer Engagement & Personalisation”, based on surveys with over 200 UK organisations and 1,000+ interviews…
ContactBabel is now researching “The 2021 UK Customer Experience Decision-Makers’ Guide”. Survey participants will be sent the full report in…
The UK Contact Centre Vertical Markets” series of reports gives hard data on what’s happening in key sectors of the…
“The Inner Circle Guide to AI, Chatbots & Machine Learning (2nd edition)”, written for businesses that are looking to implement…
The huge rise in remote working of staff, to include contact centre agents, has meant that many businesses are having…
The “UK Contact Centre Decision-Makers’ Guide (2020/21 – 18th edition)” is the major annual report studying the performance, operations, technology…