The 2020 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses, and thousands of interviews with British consumers. Survey participants…
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The 2019-20 UK CX Decision-Makers’ Guide “The 2019-20 UK Customer Experience Decision-Makers’ Guide”, based on surveys with 233 UK organisations and 1,000+ interviews with UK…
“What To Expect When Outsourcing your contact centre to South Africa: Direct Line share their experience” South African contact centre salaries are 24% of the…
The 2019 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses, and thousands of interviews with British consumers. Available in…
The Inner Circle Guide to AI, Chatbots & Machine Learning in the contact centre “The Inner Circle Guide to AI, Chatbots & Machine Learning” is…
Contact Babel has published its latest report entitled, “The Inner Circle Guide to AI, Chatbots and Machine Learning” looking at how UK-based contact centre operators…
Leading industry analyst joins AboutMatch to provide one-stop shop for UK contact centres AboutMatch is the business world’s answer to online dating, matching the market…
55% of UK contact centres expect lower live call volumes in 2019 Although live telephony stated to be the best channel for service, sales or…
UK insurance contact centres see rise in email volumes with 94% of UK insurers expect to implement web chat by 2020 A new research report,…
Make smarter decisions to improve customer retention Customer experience directly affects customer retention. Find out more about your customers’ preferences and gain insights into what…
UK financial services contact centres set to invest in web chat, analytics and customer authentication technology 89% of UK banks expect to implement web chat…