The Inner Circle Guide to AI, Chatbots & Machine Learning
“The Inner Circle Guide to AI, Chatbots & Machine Learning (2nd edition)”, written for businesses that are looking to implement…
ContactBabel
Remote Working of Contact Centre Staff – Take the Survey
UK Contact Centre Decision-Maker’s Guide 2020-21
Take Part in the Contact Centre Decision-Makers’ Guide
The UK Contact Centre Decision-Makers’ Guide
Take Part in the 2020 UK CX Decision-Makers Guide
Be Part of The 2020 UK Customer Experience Decision-Makers Guide
How UK Contact Centres are Reacting to the threat of COVID-19
The Inner Circle Guide to Contact Centre Remote Working
Inner Circle Guide to Contact Centre Remote Working
“The Inner Circle Guide to Contact Centre Remote Working Solutions”, with data from hundreds of UK organisations and 1,000+ interviews…
2020 Contact Centre Benchmarking: How do you compare?
2020 Contact Centre Benchmarking: How do you compare to your competitors? The largest HR & operational benchmarking study of UK…
2019-20 UK Contact Centre Decision-Makers Guide
“The 2019-20 UK Contact Centre Decision-Makers’ Guide”, based on surveys with 226 UK organisations and 1,000+ interviews with UK consumers,…
Free Download – CX Decision Makers Guide 2019-2020
Create exceptional customer experiences and set yourself apart from your competition What do my customers want? Customer experience impacts all…
The Inner Circle Guide to Customer Interaction Analytics
“The Inner Circle Guide to Customer Interaction Analytics”, the 4th edition of the definitive research into the use of contact…
Take Part in UK Contact Centre Decision-Makers Guide
Take Part in The UK Contact Centre Decision-Makers’ Guide compiled and researched by ContactBabel With insights built on hard data,…
Download: 2019-20 UK CX Decision-Makers’ Guide
The 2019-20 UK CX Decision-Makers’ Guide “The 2019-20 UK Customer Experience Decision-Makers’ Guide”, based on surveys with 233 UK organisations…
What To Expect When Outsourcing To South Africa
“What To Expect When Outsourcing your contact centre to South Africa: Direct Line share their experience” South African contact centre…
UK Customer Experience Decision-Makers Guide
The 2019 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses, and thousands of interviews…
Inner Circle Guide AI & Chatbots in Contact Centres
The Inner Circle Guide to AI, Chatbots & Machine Learning in the contact centre “The Inner Circle Guide to AI,…