How Has the Pandemic Affected UK Customer Experience?
The 2021 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses, and thousands of interviews…
ContactBabel
Inner Circle Guide to Customer Engagement & Personalisation
The 2021 UK Customer Experience Decision-Makers’ Guide
ContactBabel: The UK Contact Centre Vertical Markets Report
The Inner Circle Guide to AI, Chatbots & Machine Learning
Remote Working of Contact Centre Staff – Take the Survey
UK Contact Centre Decision-Maker’s Guide 2020-21
Take Part in the Contact Centre Decision-Makers’ Guide
The UK Contact Centre Decision-Makers’ Guide
Take Part in the 2020 UK CX Decision-Makers Guide
The 2020 UK Customer Experience Decision-Makers’ Guide is based on 200+ surveys with UK businesses, and 1,000 interviews with British…
Be Part of The 2020 UK Customer Experience Decision-Makers Guide
The 2020 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses, and thousands of interviews…
How UK Contact Centres are Reacting to the threat of COVID-19
Read the latest Inner Circle Guide to Contact Centre Remote Working Solutions, which contains data on how UK Contact Centres…
The Inner Circle Guide to Contact Centre Remote Working
Research: The Inner Circle Guide to Contact Centre Remote Working Solutions The Inner Circle Guides are a series of analyst…
Inner Circle Guide to Contact Centre Remote Working
“The Inner Circle Guide to Contact Centre Remote Working Solutions”, with data from hundreds of UK organisations and 1,000+ interviews…
2020 Contact Centre Benchmarking: How do you compare?
2020 Contact Centre Benchmarking: How do you compare to your competitors? The largest HR & operational benchmarking study of UK…
2019-20 UK Contact Centre Decision-Makers Guide
“The 2019-20 UK Contact Centre Decision-Makers’ Guide”, based on surveys with 226 UK organisations and 1,000+ interviews with UK consumers,…
Free Download – CX Decision Makers Guide 2019-2020
Create exceptional customer experiences and set yourself apart from your competition What do my customers want? Customer experience impacts all…
The Inner Circle Guide to Customer Interaction Analytics
“The Inner Circle Guide to Customer Interaction Analytics”, the 4th edition of the definitive research into the use of contact…
Take Part in UK Contact Centre Decision-Makers Guide
Take Part in The UK Contact Centre Decision-Makers’ Guide compiled and researched by ContactBabel With insights built on hard data,…