White Paper: Are you a Customer Service Leader or Laggard?
New White Paper – Are you a Customer Service Leader or Laggard? A leader’s perspective on the contact centre industry…
ContactBabel
The 2017/18 UK Contact Centre Decision-Makers Guide
Take Part in the UK Contact Centre Decision-Makers’ Guide
2017 UK Contact Centre Decision-Makers Guide
The Inner Circle Guide to Customer Interaction Analytics
ContactBabel: The Inner Circle Guide to Self-Service
Inner Circle Guide to Multichannel Workforce Optimization
UK Contact Centre Industry Set to shed 32,000 Jobs by 2020
UK Contact Centre HR & Operational Benchmarking Report
Digital Channels Account for 30% of Inbound customer contact
Digital channels account for around 30% of inbound customer contact, yet they are often disconnected from each other, inconsistent, and…
Positive Experience of Web Chat Drives Further Growth Says ContactBabel
Positive Experience of Web Chat Drives Further Growth according to respndents survey in ContactBabel research. Respondents surveyed for ContactBabel’s latest…
The UK Contact Centre Decision-Makers Guide
ContactBabel are starting their annual research for the UK Contact Centre Decision-Makers’ Guide – the UK’s largest study of customer…
The UK Contact Centre Decision Makers Guide
ContactBabel have started to conduct research for the UK Contact Centre Decision Makers Guide – the UK’s largest study of…
The Inner Circle Guide to Outbound and Call Blending
ContactBabel’s new report, “The Inner Circle Guide to Outbound and Call Blending” is now available for free download. “The Inner…
Redwood Technologies Group Achieves PCI DSS Certification
The Redwood Technologies Group Achieves PCI DSS Version 3.1 Certification Redwood Technologies and Content Guru are delighted to have achieved…
ContactBabel Research Contact Centres in Mainland Europe & Ireland
ContactBabel, the industry’s leading contact centre analysts, are, for the first time, researching the contact centre industries of mainland Europe…
Intelecom Sponsors ContactBabel Research into Interaction Routing
Intelecom sponsors ContactBabel latest reseach into Interaction Routing Results highlight changes in enquiry routing as businesses large and small strive…
ContactBabel: 1 in every 25 jobs in UK within contact centre industry
ContactBabel: 1 in every 25 jobs in the UK is within the contact centre industry. But what does the future…
Reports Highlight the Pressing Issues in the Contact Centre
Rant & Rave publish two reports alongside ContactBabel exploring the pressing issues in the Contact Centre Rant & Rave, has…