Half Of Consumers Feel Customer Service Is Afterthought
More Than Half Of Consumers Feel Customer Service Is An Afterthought Annual Zendesk Customer Experience (CX) Trends Report highlights CX…
– Reports/Surveys
3 in 4 UK Contact Centres are Concerned about Cybersecurity
Future of Workforce Engagement in Contact Centres
Jabra Hybrid Ways of Working Research: 2021 Global Report
Customer Experience Continues to be Less About the Sizzle
UK Businesses Slow to Move Back to the Office says New Poll
Research Reveals Five Key Ways to Retaining Frontline Colleagues
Why Contact Centres Struggle with High Agent Turnover in 2021
Take Part in the UK’s Largest Survey of Contact Centres
CCMA Evolution of the Contact Centre Research
CCMA’s Evolution of the Contact Centre research provides hope for contact centre leaders The CCMA (Call Centre Management Association) today…
Will Data Security Hold Back Remote Contact Centre Working?
Will Data Security Hold Back Remote Contact Centre Working? – Take part in the research conducted by ContactBabel In June,…
Contact Centres Face Workforce Gaps as CX Becomes Complex
Five9 Study Finds Contact Centres Face Workforce and Technology Gaps as Customer Service Becomes More Complex Contact centre professionals responding…
Contact Centre Agents Want Employers to Offer Hybrid Working
Study of 200 UK-based contact centre advisors reveals that the majority want to split their time between the office and…
How Has the Pandemic Affected UK Customer Experience?
The 2021 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses, and thousands of interviews…
The 2021 UK Customer Experience Decision-Makers’ Guide
ContactBabel is now researching “The 2021 UK Customer Experience Decision-Makers’ Guide”. Survey participants will be sent the full report in…
Nuisance Calls and Texts Tumbled 20% in 2020
Nuisance calls and texts tumbled 20% in 2020, Quadient Freedom of Information request reveals Complaints to Information Commissioner’s Office nosedived…
What contact centre advisors Want From Hybrid Working
CCMA contact centre research reveals what contact centre advisors really want from hybrid working The majority of contact centre advisors…
Contact Centres Require Human Touch to Function in Hybrid World
Contact centres require human touch to function in a hybrid world, new research reveals Contact centre leaders report empathy leads…
Contact Centre Agents Feel ‘Let Down’ by Lack of Information
Majority of contact centre agents feel ‘let down’ by lack of information when handling customer enquiries, Cirrus survey finds. Independent…