Half of UK Plagued by Increased Cold Calling from Contact Centres
Almost half of UK plagued by increased cold calling from contact centres according to survey from Ringover – 45 per…
Almost half of UK plagued by increased cold calling from contact centres according to survey from Ringover – 45 per…
Selecting Agent Management Solutions – are you asking the right questions? Ross Daniels at Calabrio looks at the recently published…
More Than Half Of Consumers Feel Customer Service Is An Afterthought Annual Zendesk Customer Experience (CX) Trends Report highlights CX…
3 in 4 UK contact centre businesses concerned about cybersecurity when remote working, according to new research by ContactBabel Half…
The future of workforce engagement in the contact centre – Download the Talkdesk Report NOW! This year, as employers and…
Jabra Hybrid Ways of Working: 2021 Global Report – New research by Jabra uncovers key workforce trends in the shift…
Customer Experience Continues to be Less About Sizzle and More About Getting It Right for Today’s Consumers says Alvaria new…
Sensee UK businesses have been slow to move back to the office says new poll A poll conducted by online…
CCMA research reveals five key ways to retaining frontline colleagues – According to the latest research from the CCMA (Call…
New Calabrio Report, Launched at Customer Event, Diagnoses Why Contact Centres Struggle with High Agent Turnover in 2021 Report unveiled…
With insights built on hard data, the 19th annual edition of “The UK Contact Centre Decision-Makers’ Guide” is the largest…