Consumers Are Calling the Shots for when to Self-Serve
Consumers are calling the shots for when to self-serve, according to CCMA research According to research released today from the…
Consumers are calling the shots for when to self-serve, according to CCMA research According to research released today from the…
Stress is our natural reaction when we are threatened or under pressure. Not all stress is bad, because it can…
Award-winning customer contact operations share their stories at The European Exchange Winners of the largest and most credible awards programme…
According to research released today from the CCMA (Call Centre Management Association), data is transforming how contact centres operate and…
Ocado is opening their doors for CCMA members to showcase their approach to employee engagement and the lessons learnt for…
In this CONNECT event, we will be exploring contact centre careers and the wealth of opportunity to develop and progress…
As organisations seek to harness the power of data to improve business and customer outcomes, the contact centre is growing…
European Contact Centre & Customer Service Exchange Giving you the stories and ideas to evolve your customer contact operation Award-winning…
European Contact Centre & Customer Service Exchange – Virtual Event 29-31st March 2022 Giving you the stories and ideas to…
CCMA research reveals need to change how contact centres are seen internally and externally Part 5 of the Evolution of…
UK National Contact Centre Awards open for 2022 nominations From today, contact centres across the UK are invited to recognise…