Consumers Are Calling the Shots for when to Self-Serve
Consumers are calling the shots for when to self-serve, according to CCMA research According to research released today from the…
CCMA
European Contact Centre & Customer Service Awards
The UK Contact Centre Salary and Skills Guide – Download Now
Social Media Customer Service: Tips, Tools and Best Practices
Research Revealed: Voice of The Contact Centre Consumer
CCMA Webinar: The Rise and Rise of Workplace Wellbeing
CCMA Good Practice Guide to Contact Centre Outsourcing
Get the Balance Right Between Secure Authentication & CX
UK National Contact Centre Awards 2022 Finalists Announced
CCMA Training: Managing Stress
Stress is our natural reaction when we are threatened or under pressure. Not all stress is bad, because it can…
Contact Centres Share their Stories at The European Exchange
Award-winning customer contact operations share their stories at The European Exchange Winners of the largest and most credible awards programme…
Data is Proving a Game-Changer for Contact Centres
According to research released today from the CCMA (Call Centre Management Association), data is transforming how contact centres operate and…
CCMA Best Practice Visit with Ocado Contact Centre
Ocado is opening their doors for CCMA members to showcase their approach to employee engagement and the lessons learnt for…
Creating a Talent Pathway in your Contact Centre
In this CONNECT event, we will be exploring contact centre careers and the wealth of opportunity to develop and progress…
Contact centre data is a business game-changer
As organisations seek to harness the power of data to improve business and customer outcomes, the contact centre is growing…
European Contact Centre & Customer Service Exchange
European Contact Centre & Customer Service Exchange Giving you the stories and ideas to evolve your customer contact operation Award-winning…
European Contact Centre & Customer Service Exchange
European Contact Centre & Customer Service Exchange – Virtual Event 29-31st March 2022 Giving you the stories and ideas to…
CCMA Research Reveals Need to Change How Contact Centres are Seen
CCMA research reveals need to change how contact centres are seen internally and externally Part 5 of the Evolution of…
UK National Contact Centre Awards Open for Nominations
UK National Contact Centre Awards open for 2022 nominations From today, contact centres across the UK are invited to recognise…