The UK National Contact Centre Conference
Adapting to the Future The UK National Contact Centre Conference is renowned for providing practical and inspiring content focused on…
CCMA
Multilingual Contact Centres Facing Challenges Recruiting Agents
What do Contact Centre Customers Really Think?
Brits don’t think Utilities Companies Have Their Best Interests at Heart
Using AI to Improve CX Whilst Reducing Contact Centre Costs
Are you ready to support your colleagues through the Winter?
Managing Social Media Customer Service Teams
Talking your Language in CX
The Impact of the Cost of Living Crisis has on the Contact Centre
UK National Contact Centre Awards Winners Announced
UK National Contact Centre Awards winners announced to biggest audience ever On Monday night the winners of the UK National…
Research Revealed: Barriers to Innovation
Everyone talks about innovation in the contact centre, but what exactly is this? What are the benefits of innovation in…
Resource Planning for Team Leaders
Improve the interaction between Resource Planning and Team Leaders and empower your leaders through a greater understanding of how the…
What do customers really think about Contact Centres today?
What do customers really think about contact centre services today? The Call Centre Management Association (CCMA), supported for the second…
Consumers Are Calling the Shots for when to Self-Serve
Consumers are calling the shots for when to self-serve, according to CCMA research According to research released today from the…
European Contact Centre & Customer Service Awards
New categories recognise CX as European Contact Centre & Customer Service Awards open for entries The greatest awards programme in…
The UK Contact Centre Salary and Skills Guide – Download Now
The UK Contact Centre Salary and Skills Guide – CCMA Report Download First ever UK Contact Centre Salary and Skills…
Social Media Customer Service: Tips, Tools and Best Practices
With more businesses operating online, social media is a critical tool for delivering great customer service. This course will prepare…
Research Revealed: Voice of The Contact Centre Consumer
The CCMA/Odigo will be launching the second annual Voice of the Contact Centre Consumer research initiative exploring and tracking…
CCMA Webinar: The Rise and Rise of Workplace Wellbeing
The role of the advisor has changed. We’ve all seen the shift to dealing with more complex queries. This means…