CCMA Launches Educational Series to Support Contact Centre Professionals with Operational Challenges of AI Deployment. √…
Category: CCMA
AI Brings Frontline Empowerment But Also New Operational Challenges
AI Brings Frontline Empowerment But Also New Operational Challenges, CCMA Contact Centre Research Discovers Research from…
Big Wins for Bupa, Octopus Energy & DHL Express at UK National Contact Centre Awards
Big Wins for Bupa, Octopus Energy & DHL Express at UK National Contact Centre Awards –…
Voice of the Contact Centre Consumer 2026
Customer Service Is Improving – But the UK’s Most Vulnerable Are Being Left Behind CCMA’s 2026…
The UK is a Nation of Experience Sharers & Email Enthusiasts
New Research Highlights the UK is a Nation of Experience Sharers and Email Enthusiasts according to…
CCMA Circle: Customer Retention – Avoiding the Leaky Bucket
In this CCMA Circle session, we explore why effective sales and retention strategies are about far…
CCMA Salary Guide for the Contact Centre Industry
CCMA Salary Guide Highlights a Contact Centre Industry Responding to the Growing Complexity of Roles Headline…
Thousands Come Together to Celebrate National Contact Centre Day
The UK’s contact centre industry celebrated its first National Contact Centre Day yesterday, 4 March, with…
“The Contact Centre Sector that Continues to Offer Fantastic Career Opportunities”
“A Sector that Continues to Offer Fantastic Career Opportunities” – UK Contact Centres set for the…
In 2026, Brands Will Make or Break Customer Experiences with AI
In 2026, Brands Will Make or Break Customer Experiences with AI – CCMA Predictions for the…
Contact Centre Technology Report 2026
Valuable Insights, Practical Guidance and Stellar Case Studies: Contact Centre Technology Report 2026 Now available to…
UK’s First National Contact Centre Day Confirmed for 4 March 2026
UK’s First National Contact Centre Day Confirmed for 4 March 2026 The UK’s contact centre sector…
UK National Contact Centre Awards 2026 Now Open for Nominations
UK National Contact Centre Awards 2026 Now Open for Nominations, Marking a New Era of Excellence…
Finalists Announced for European Contact Centre & Customer Service Awards
The finalists for the European Contact Centre & Customer Service Awards 2025, ECCCSAs, have been revealed!…
Good Practice Guide: Artificial Intelligence for Voice
Good Practice Guide: Artificial Intelligence for Voice: Selecting the Right Approach for your Contact Centre With…
30th UK National Contact Centre Awards – And the Winners are…..
UK’s Top Contact Centres Celebrate Excellence at the 30th UK National Contact Centre Awards Organisations including…
Contact Centre Industry Set for Major Transformation Acceleration
Latest research highlights a contact centre industry set for major transformation acceleration A new research report…
Data Reveals Quicker Contact Centre Response Times & Lower Attrition Rates
New CCMA Benchmark data reveals quicker contact centre response times and lower attrition rates The CCMA…
Contact Centre Outsourcing Shifts from Transactional to Strategic Partnerships
The CCMA (Contact Centre Management Association) has today published its comprehensive report into the UK’s Business…