CCMA

Connecting with customers on an emotional level reaps rewards In recent months, contact centre advisors have demonstrated their empathy and…

Change and transformation is a constant journey in most organisations and the contact centre environment is no exception. This workshop…

This workshop, with its focus on practical implementation, explores the importance of QA and calibration and the influence it can…

Emotional Intelligence has shown to be a far more reliable indicator of success in our lives than simply having a…

For consumers and business customers alike, email is an important channel to service customers. It’s a channel that was once…