UK National Contact Centre Awards 2021 Nominations Close
Industry recognises colleague achievements as UK National Contact Centre Awards 2021 nominations close with significant growth The CCMA (Call Centre…
CCMA
Working with Vulnerable Customers
Effective Performance Management
Building empathy with customers
Managing Change in the Contact Centre
Quality Assurance in the Contact Centre
CCMA Training: Feedback Skills Workshop
Emotional Intelligence in the Contact Centre
CCMA Event: Channel Battles
Contact Centre Research Industry at Turning Point
Evolution of the Contact Centre research reveals an industry at a turning point – Latest research from the CCMA (Call…
CCMA Training Event: Emotional Intelligence in the Contact Centre
Emotional Intelligence has shown to be a far more reliable indicator of success in our lives than simply having a…
CCMA Training Event: Feedback Skills Workshop
Both giving and receiving feedback are crucial for personal development, motivation and job satisfaction yet the act of giving feedback…
How Customer Empathy Delivers in the Contact Centre
Businesses are working very hard to meet the increasing demands of their customers while balancing very real business challenges, such…
CCMA Webinar: The Great Debate: Voice v Digital
The contact centre industry has experienced an uptake in the use of digital channels by customers. As a result, they…
Judges Appointed to UK National Contact Centre Awards
The industry’s longest running awards programme, the UK National Contact Centre Awards, has today announced the appointment of five Head…
Virtual Event: Part 3 | Evolution of the Contact Centre
Contact centres witnessed an extraordinary period of transformation and innovation in 2020. COVID-19 was the catalyst, but the advances…
How to elevate and integrate your contact centre
Contact centres have enjoyed a high profile in 2020 with the wider business truly discovering that they represent the…
Contact Centre Webinar: Enabling a flexible and engaged workforce
Right now contact centre leaders are having to deal with sudden changes in working environments, absence levels in…
Contact Centre Webinar: Ask the Experts – Moving to the Cloud
Having your contact centre operation in the cloud can deliver significant benefits, as many businesses discovered when the UK…