PCI Pal Webinar: Payments: The Future of Security & CX
Contact Centre Webinar: Payments: The Future of Security & CX Learn about the future of payment security and customer experience.…
– Events
Payments: The Future of Security & CX
Boost Automation & Expand Customer Self-Service with AI
Boost Automation & Expand Customer Self-Service with AI
Webinar: Showcasing the Puzzel Contact Centre
Changing Customer Behaviour Impacts Contact Centres
Puzzel Get Connected Conference 2021 – 11th February 2020
Contact Centre Event: Customer Contact Week at Home
Harnessing AI & Automation for Seamless Customer Journeys
Creating a Great Contact Centre Team
Great contact centre teams are created by leaders that can understand the behaviours of others. The first step is to…
Mental Health Awareness for Contact Centre Managers
Looking after employee mental and physical health at work has never been more important This 3 hour virtual training workshop…
Introduction to Contact Centre Resource Planning
Start forecasting and scheduling in your inbound centre If you’re looking for someone to explain the basics to forecasting and…
Effective Contact Centre Performance Management
Whether in person or remotely, effective performance management of your team is critical Managing the performance of your team is…
Contact Centre Training: Building Empathy with Customers
Connecting with customers on an emotional level reaps rewards In recent months, contact centre advisors have demonstrated their empathy and…
Developing Contact Centre Resource Planning Skills
Are you a small contact centre operation that is looking to improve your forecasting and scheduling? Workforce planning is more…
Puzzel Announces Get Connected Conference 2021
Puzzel announces Get Connected conference showcasing best-in-class customer experiencesin contact centres Digital conference will feature leaders in customer services, helping…
Webinar: The Impact of Brexit on the Contact Centre
The Impact of Brexit on the Contact Centre From January 2021, the UK’s transition period after Brexit will come to…
Contact Centre Webinar: A journey worth taking
Contact Centre webinar: A journey worth taking sponsored by Business Systems Wednesday 25th November 2020, 12:00 – 13.00 It can…
Intelligent Automation: Boosting your CX & Business Efficiency
Intelligent Automation: Boosting your CX and Business Efficiency and making Our World more Human In this exclusive live event join…