IPI Announced as Speaker at Genesys Partner Conference
IPI Announced as Speaker at Genesys Partner Conference IPI to share experiences as key Genesys Partner at APAC conference 16…
IPI Announced as Speaker at Genesys Partner Conference IPI to share experiences as key Genesys Partner at APAC conference 16…
NEW for 2023 – the Contact Centre Outsourcing Summit provides a forum for in-house contact centre leaders to debate how…
ChatGPT has taken the world by storm. It is billed as the most disruptive technology to impact business in quite…
As the role of the frontline advisor becomes more sophisticated and the importance of customer experience grows strategically within business,…
Just like elections or referendum polls, measuring customer satisfaction can often throw up unreliable and surprising results. The downside of…
Noetica Brings 20-Years’ Experience Serving Contact Centres in the UK Insurance Industry to BIBA 2023 Noetica – A British company,…
The Exchange returns with 19 award-winning stories to tell! The full agenda of this years’ European Contact Centre & Customer…
With more businesses operating online, social media is a critical tool for delivering great customer service. This course will prepare…
Effective coaching has been shown to improve performance by 84% and make staff twice as likely to stay with…
Effective and ongoing performance management of your team is critical, particularly now it’s become even more challenging with the advent…
We can all write – but if you want to learn to write to customers, and colleagues, in a way…