IPI Announced as Speaker at Genesys Partner Conference
IPI Announced as Speaker at Genesys Partner Conference IPI to share experiences as key Genesys Partner at APAC conference 16…
– Events
Webinar: Coaching Skills for Team Managers
Introduction to Resource Planning
CX EMEA | London & Digital
Contact Centre Webinar: Microsoft Teams Tech Clinics
Top tips for a streamlined contact centre
How to Properly Assess Contact Centre Agent Performance
Social Media Customer Service: Tips, Tools & Best Practices
CCMA Training: How to Reduce Customer Effort
Contact Centre Outsourcing Summit
NEW for 2023 – the Contact Centre Outsourcing Summit provides a forum for in-house contact centre leaders to debate how…
The Impact of ChatGPT on the Contact Centre
ChatGPT has taken the world by storm. It is billed as the most disruptive technology to impact business in quite…
The UK Contact Centre Salary and Skills Guide 2023
As the role of the frontline advisor becomes more sophisticated and the importance of customer experience grows strategically within business,…
Contact Centre Training: Measuring Customer Outcomes
Just like elections or referendum polls, measuring customer satisfaction can often throw up unreliable and surprising results. The downside of…
Noetica Announce Attendance at BIBA Conference 2023
Noetica Brings 20-Years’ Experience Serving Contact Centres in the UK Insurance Industry to BIBA 2023 Noetica – A British company,…
The Exchange Returns – 19 Award-Winning Stories!
The Exchange returns with 19 award-winning stories to tell! The full agenda of this years’ European Contact Centre & Customer…
Contact Centre Training: Social Media Customer Service
With more businesses operating online, social media is a critical tool for delivering great customer service. This course will prepare…
Contact Centre Training: Coaching Skills for Team Managers
Effective coaching has been shown to improve performance by 84% and make staff twice as likely to stay with…
Contact Centre Training: Effective Performance Management
Effective and ongoing performance management of your team is critical, particularly now it’s become even more challenging with the advent…
Contact Centre Training: Written Communication
We can all write – but if you want to learn to write to customers, and colleagues, in a way…