8 Ways to Maximise the ROI of AI in the Contact Centre
Discover the building blocks to implement practical AI and create business results. Contact Centre & CX leaders are focused on…
– Events
How To Successfully Connect Your Hybrid Workforce
Boost Your Staff Skills to Improve Customer Experiences
Contact Centre Webinar: The Future of Customer Experience
Contact Centre Webinar: The Hybrid Working Big Debate
Contact Centre Webinar: The Hybrid Working Big Debate
5 Reasons You Need to be at Call & Contact Expo Next Month
Humanised Customer Feedback: Must-Have for Contact Centres
CCMA Conference: Releasing the Power of the Contact Centre
Webinar: Simplifying Real-Time Contact Centre Agent Guidance
CallMiner Webinar: Simplifying Real-Time Contact Centre Agent Guidance 28th October 2021 New technologies, new integrations, and an accelerated move to…
Performance Management for Hybrid, Human Workforce
Calabrio Contact Centre Webinar: Performance Management for a Hybrid, Human-Driven Workforce October 27, 2021 12-1pm BST As customer expectations continue…
Infobip Shift ‘21 Celebrates Jubilee Year
Eastern Europe’s Largest Developer Conference Infobip Shift ‘21 Celebrates Jubilee Year Infobip Shift Conference set to welcome 3,000 attendees from…
How Technology is Revamping Social Housing
Enghouse Interactive webinar to reveal how technology is revamping social housing customer service in the contact centre – Sovereign Housing…
Getting Real About Real-time Agent Guidance
Contact Centre Webinar: Getting Real About Real-time Agent Guidance – CallMiner 15th July and 20th July 2021 Progressive businesses today…
Top 9 Ways to Reduce Costs In Your Contact Centre
Business Systems & Calabrio Present: Top 9 Ways to Reduce Costs In Your Contact Centre Tuesday 13th July 2021 –…
How to Navigate the Complexity of Digital Transformation
How to Navigate the Complexity of Digital Transformation Contact Centre Webinar Hosted by TTEC and Genesys 6th July 11.00am –…
Come Together at 2021 Alvaria Customer Experience Conference
Come Together at the 2021 Alvaria Customer Experience Conference for contact centre professionals Annual event brings together highly sought-after CX…
The Changing Face of the Contact Centre – One Year On
The Changing Face of the Contact Centre – One Year On: Contact Centre Transformation The past year has undoubtedly changed…
Talkdesk Digital Returns & Combines Innovation with Charity
Talkdesk Digital Showdown Returns and Combines Innovation with Community Giving Six Talkdesk partners to compete in virtual digital showdown, hosted…