Using AI to Improve CX Whilst Reducing Contact Centre Costs
Despite the immense value that contact centres bring to organisations through their understanding of, and engagement with customers, the financial…
– Events
Are you ready to support your colleagues through the Winter?
Get Connected in the Anywhere World
How to Create Impeccable Experiences in your Contact Centre
Webinar: Complaint Handling in your Contact Centre
Record-Breaking Year Ahead For ECCCSA Awards
Intelligent Virtual Agents: 3 Ways to Personalise Your CX
Is The Misalignment of CX priorities Driving You Round The Bend?
Talkdesk Webinar: Contact Centre Masterclass
True vs Fake Cloud: What’s the Difference & Why Does It Matter?
True vs Fake Cloud: What’s the Difference and Why Does It Matter? Learn how to ask the right questions to…
Staff Wellbeing & Engagement in your Contact Centre
Staff wellbeing and engagement in your contact centre: Why your business success depends on it. MaxContact Webinar: Thursday 16th June…
Calabrio Webinar – Speech Analytics – The Power of One
Contact Centre Webinar: Speech Analytics – The Power of One Wednesday May 25 2022 – 12:00-12:45 (GMT) / 14:00-14:45 (CET)…
NICE Interactions – Frictionless Customer Experiences
NICE Interactions Live 2022 to Showcase Strategies for Mastering Frictionless Customer Experiences and to Host George W. Bush and George…
Improve Productivity in your Insurance Contact Centre
How we can improve productivity in your Insurance Contact Centre There is a lot to be said for the power…
Social Media Customer Service: Tips, Tools and Best Practices
With more businesses operating online, social media is a critical tool for delivering great customer service. This course will prepare…
Don’t Miss Your Chance to Register for Five9 CX Summit
Don’t miss your chance to register for Five9 CX Summit EMEA on Thursday, 12th of May 2022 at 1 p.m.…
Research Revealed: Voice of The Contact Centre Consumer
The CCMA/Odigo will be launching the second annual Voice of the Contact Centre Consumer research initiative exploring and tracking…
CCMA Webinar: The Rise and Rise of Workplace Wellbeing
The role of the advisor has changed. We’ve all seen the shift to dealing with more complex queries. This means…
Interactions 2022 Live – 24-25th May – NICE Conference
Interactions 2022 is more than just a conference, it is where the next generation of CX is being defined…