How to Navigate the Complexity of Digital Transformation
How to Navigate the Complexity of Digital Transformation Contact Centre Webinar Hosted by TTEC and Genesys 6th July 11.00am –…
– Events
Come Together at 2021 Alvaria Customer Experience Conference
The Changing Face of the Contact Centre – One Year On
Talkdesk Digital Returns & Combines Innovation with Charity
Test your CX knowledge by Entering Calabrio Big CX Quiz
Gin & Rum Tasting with Calabrio & The Little Gin Co.
Be Part of the Big Calabrio Customer Experience Quiz
Contact Centre Agent Wellbeing in the Hybrid Workplace
All about Intelligent Automation
Enabling the Mobile, Work-From-Anywhere Workforce
A mobile workforce has become the standard for contact centres. While this industry and many others weigh bringing all or…
CCMA Training Event: Emotional Intelligence in the Contact Centre
Emotional Intelligence has shown to be a far more reliable indicator of success in our lives than simply having a…
CCMA Training Event: Feedback Skills Workshop
Both giving and receiving feedback are crucial for personal development, motivation and job satisfaction yet the act of giving feedback…
How Customer Empathy Delivers in the Contact Centre
Businesses are working very hard to meet the increasing demands of their customers while balancing very real business challenges, such…
CCMA Webinar: The Great Debate: Voice v Digital
The contact centre industry has experienced an uptake in the use of digital channels by customers. As a result, they…
Building a Cloud-First Approach to the Modern Contact Centre
Building a Cloud-First Approach to the Modern Contact Centre Experience – Moving to the cloud is no longer optional. Moving…
Contact Centre Webinar: IPI Cloud AI 4th March
Join IPI for a free online contact centre webinar where they will outline what their product suite includes, as well…
IPI Cloud AI Webinar
Join IPI for a free online webinar where they will outline what their product suite includes, as well as…
How to Identify, Support, and Retain Vulnerable Customers
Contact Centre Webinar: How to Identify, Support, and Retain Vulnerable Customers With financial and health crisis looming worldwide, and almost…
PCI Pal Announces Partners for Security & CX Conference
PCI Pal® announces partners for upcoming Payments: The Future of Security and CX Conference – Industry leaders from across the…