Sabio Group have announced the expansion of its acclaimed ‘Disrupt’ programme across Europe for 2025, taking…
Category: – Events
AI Reality Check: Businesses Struggling To Navigate The Hype
Despite the buzz surrounding artificial intelligence in customer experience (CX), most organisations are still finding their…
Simplifying Compliance Through Centralised Data Management
Regulatory audits are becoming more complex, and fragmented data management can lead to compliance risks, inefficiencies,…
Why Is Your Cloud Contact Centre Transformation Failing to Deliver?
Why Is Your Cloud Contact Centre Transformation Failing to Deliver? James Hughes, Group Head of Solutions…
How Do Different Generations Use Customer Service?
How Do Different Generations Use Customer Service? Gen Z loves a text chat. Boomers prefer a…
Bringing CX into focus: Capturing Excellence Through every Perspective
Bringing CX into focus: Capturing excellence through every perspective Get ready to zoom in on the…
Calabrio Community Forum | December 2024
Calabrio Community Forum | December 2024 Are you currently using Calabrio WFM, or considering implementing it?…
Cirrus Set to Wow at Call & Contact Centre Expo 2024
Cirrus Set to Wow at Call & Contact Centre Expo 2024 with Live Demos, Games, and…
Transform Your Contact Centre: ‘Going Digital-First’ Webinar
Transform Your Contact Centre: Join Business Systems and teneo.ai for a webinar on ‘Going Digital-First’ Business…
FourNet Summit: Enhanced CX & Stronger Cybersecurity Top Priorities
Enhanced customer experience and stronger cybersecurity – top priorities for most organisations, FourNet Summit hears Annual…
5 Signs Your Contact Centre Needs to Go Digital First
5 Signs Your Contact Centre Needs to Go Digital First – Is your contact centre struggling…
Modernising Records Management in Regulated Organisations
wordwatch; The Cost of Doing Nothing: Modernising Records Management in Regulated Organisations Webinar – Wednesday 20th…
Successfully Adapt AI in the Airline Industry
In today’s competitive airline industry, where customer experience (CX), operational efficiency, and cost management are more…
To Add or Not to Add: Digital Channels in Contact Centres
Webinar: To Add or Not to Add: Digital Channels in Contact Centres Join Cirrus and South…
Innovate Automate Outperform: The AI Advantage
Join SVL where you’ll gain invaluable insights into the power of technology and its transformative potential…
Avaya to Showcase Vision for Human-AI Collaboration at GITEX Global 2024
Avaya to Showcase Vision for Human-AI Collaboration at GITEX Global 2024 Avaya to highlight a range…
Contact Centre Webinar: CX Trends Shaping the Future
Contact Cenre Webinar: X Trends Shaping the Future hosted by Business Systems In the rapidly evolving…
How AI Chatbot can Elevate your Customer Service!
Join Puzzel’s webinar and discover how our new AI chatbot can elevate your customer service! Gartner…
Webinar: Accelerating Customer Experience, Loyalty & Growth Under Consumer Duty
Creator of Net Promoter Score® (NPS) to share strategies for customer-centric success under Consumer Duty in…