Contact Centre Training: Social Media Customer Service
With more businesses operating online, social media is a critical tool for delivering great customer service. This course will prepare…
– Events
Contact Centre Training: Coaching Skills for Team Managers
Contact Centre Training: Effective Performance Management
Contact Centre Training: Written Communication
Contact Centre Training: Boost your Resilience
Contact Centre Training: Strategic Thinking
Contact Centre Training: Supporting Leaders to Manage Change
Contact Centre Training: Better Complaint Responses
Keynote Speakers Announced for Sabio Event, Disrupt
Talkdesk Webinar: Supercharge your Digital Strategies
Supercharge your digital strategies in your contact centre and save on interaction costs and improve CX Talkdesk Webinar – Wednesday,…
Getting REAL About Real-time Analytics & Agent Guidance
Join industry thought leader and CX expert Martin Hill-Wilson and CallMiner’s Mark Lockyer on 8th December at 2pm GMT for…
Contact Centre Webinar: 5 CX Trends for 2023
As the year comes to an end, it’s time for customer experience professionals worldwide to take a step back and…
Contact Centre Webinar: Virtual Agent Engagement
Contact Centre Webinar – Business Systems – Virtual Agent Engagement Forum – Wednesday, 23 November 2022 If you think you’ve…
Odigo Contact Centre Event: Braving the Storm
Odigo Virtual Contact Centre Event: Braving the storm – 10th November 2022 Exploring the challenges of high performing contact centres…
Enghouse Webinar: Microsoft Teams in Contact Centres
Enghouse Interactive webinar to showcase how native Microsoft Teams contact centres transform customer service CX specialists are embracing Microsoft Teams…
Join Fred Sirieix at Opentalk. The CX Event of the Year!
Join Fred Sirieix at Opentalk London – the most innovative CX event of the year! Fresh from New York City…
Using AI to Improve CX Whilst Reducing Contact Centre Costs
Despite the immense value that contact centres bring to organisations through their understanding of, and engagement with customers, the financial…
Are you ready to support your colleagues through the Winter?
What is the health of your contact centre operation? Are you fighting fit and ready for the challenges ahead? As…
Get Connected in the Anywhere World
Discover how your contact centre can deliver smart customer experiences in today’s digital-first, work-from-anywhere world! Join Puzzel and CX leaders…