Contact Centre Events: Interactions September 15th-16th 2020
Contact Centre Events: Interactions September 15th-16th 2020: In these times of change, as we face unprecedented challenges on both a…
– Events
Empower Your Customers. Engage Your Workforce. Take ACTION!
Webinar: Using Speech Analytics to Create a Better CX
Reducing Costs and Improving CX in Local Government
Webinar: Descoping Contact Centres During COVID-19
Webinar: The Voice of Your Brand in the Digital Contact Centre
Webinar: A Smarter Future Using Automation
5 Building Blocks to Ensure Continuity in Contact Centres
Contact Centre Webinar: Planning for the New Norm
Navigating & Adapting Your Contact Centre for the Future
Contact Centre Webinar – Navigating & Adapting Your Contact Centre for the Future Thursday 4th June 2020 – 3:00 PM…
Ways contact centres are innovating for long-term CX success
Top 5 ways contact centres are innovating today for long-term CX success Staring down the possibility of indefinite shop and…
Webinar: Work from anywhere, because anywhere can work
Jabra Work From Anywhere Webinar – Thursday May 28, 2020 4:00 PM – 5:00 PM BST Work isn’t somewhere you…
Will Customer Service & Experience be changed by COVID-19?
How will the future of Customer Service & Experience be forever changed by COVID-19? In the past 8 weeks the…
How Will Your Virtual Contact Centre Change the Way Agents Work?
Guide to a Resilient Contact Centre – How Will Your Virtual Contact Centre Change the Way Your Agents Work? A…
PCI Pal Launch Webinars on Payment Security Compliance
PCI Pal®, the global provider of secure payment solutions, is hosting a free series of webinars for contact centre, compliance…
Combating Challenges In The Contact Centre During COVID-19
Top Tips For Combating Challenges In The Contact Centre During COVID-19 Running a Contact Centre when some of your team…
Fighting the impact of Coronavirus in the Contact Centre
Webinar: ” Fighting the impact of Coronavirus by empowering customers to self-serve” We all need to support each other right…
How Are Other Contact Centres Adapting Under Pressure?
How are other contact centres adapting under pressure? Webinar Wednesday 8th April 2020 at 2pm You’ll be able to hear…
Contact Centre: Work From Home Best Practices
Contact Centre: Work From Home Best Practices: With measures around COVID-19 globally escalating, organisations are required to balance employee safety…