– Events

Customer Experience (CX) makes the world go round. But how much do you really know about making it unforgettable and…

Join IPI for a free online contact centre webinar where they will outline what their product suite includes, as well…

Join IPI for a free online webinar where they will outline what their product suite includes, as well as…

Contact Centre Webinar: How to Identify, Support, and Retain Vulnerable Customers With financial and health crisis looming worldwide, and almost…

PCI Pal® announces partners for upcoming Payments: The Future of Security and CX Conference – Industry leaders from across the…

- Events, CCMA, Puzzel 21 January 2021

Contact centres witnessed an extraordinary period of transformation and innovation in 2020. COVID-19 was the catalyst, but the advances…

- Events, CCMA 21 January 2021

Contact centres have enjoyed a high profile in 2020 with the wider business truly discovering that they represent the…

Right now contact centre leaders are having to deal with sudden changes in working environments, absence levels in…

- Events, CCMA 21 January 2021

Having your contact centre operation in the cloud can deliver significant benefits, as many businesses discovered when the UK…

- Events 21 January 2021

The Contact Centre & Customer Services Summit is an amazing opportunity for collaboration between those working in the…

- Events 21 January 2021

Contact centres remain well placed to become the beating heart of an organisation’s customer engagement strategy. The chief aim of…

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