3 Ways to Create a Kinder Customer Experience
Speech analytics has long been used to determine moments of truth in the customer journey. Today, they are helping to…
Puzzel
Does On-Screen Clutter Hinder Good Customer Service?
Puzzel Receives Investment from Marlin Equity
Puzzel Ramps Up Social Media Capabilities
Why Kaizen and Contact Centres are Perfect Partners
Overcoming Barriers to Five-Star Customer Service
Are you getting the most from Contact Centre Tech?
What Role will Chatbots Play in Contact Centres in 2020?
Digital Channels – Improving Social Customer Service
Digital Channels – 7 Chat and Co-Browsing Tips
Making light work of digital channels – 7 chat and co-browsing tips In the first blog of this new series,…
Good Customer Service Starts & Ends with People
Well-trained human agents blended with AI innovation and flexible cloud-based technology combine to create the perfect customer experience Colin Hay…
What Contact Centre Agents Want What they Really Want
According to Colin Hay at Puzzel, employee engagement matters just as much as customer experience and here he shares 3…
Puzzel Improves position in Gartner’s Magic Quadrant
Puzzel has been positioned by Gartner, Inc as a Challenger in the Magic Quadrant for Contact Centre as a Service,…
Puzzel Agent App for Omni-Channel Customer Service
Puzzel announces new agent application for a connected omni-channel customer service Latest release of Puzzel’s cloud contact centre solution enables…
Make Homer Simpson your friend in the Cloud Contact Centre
Make Homer Simpson your friend in the cloud – Understanding how people make decisions is a vital part of communication….
Up, Up and Away: Eight Become One in the Cloud!
The move to cloud is happening but what makes a contact centre stand out from the crowd? Colin Hay at…
Keep Calm & De-Scope! PCI DSS Compliance for Contact Centres
Keeping your data secure without stifling innovation is possible with a little planning and technology. Colin Hay at Puzzel met…
Keep Calm & De-scope – PCI Compliance for Contact Centres
Puzzel and PCI Pal present; Keep Calm and De-scope… PCI Compliance for Contact Centres Date: Thursday 4th October 2018 Time:…
Why have humans who sound like robots?
Emotional intelligence is a vital element to understanding customer needs, Colin Hay VP Sales at Puzzel, explains how contact centres…