Speechmatics and Puzzel Partner to Transform Customer Experiences
Speechmatics and Puzzel partner to transform customer experiences using any-context speech recognition Speechmatics, a UK leader in any-context speech recognition technology and…
Puzzel
Contact Centre Scheduling: Time To Try Something New?
3 Winning Strategies for Effective Employee Engagement
Contact Centre Outsourcing – Time to take a closer look
Capital City College Responds to COVID-19 with Help From Puzzel
Capital City College Adopts Puzzel for Contact Centre
Remote Working – 5 Steps to success with integrated WFM
Puzzel Acquires U-WFM Employee Engagement and Scheduling Suite
Puzzel Named Finalist in the UK National Innovation Awards
5 Benefits of Integrated Ticketing in Contact Centres
Long considered a ‘nice to have’, integrated ticketing is now the latest ‘must have’ for successful contact centres. Thomas Rødseth…
Puzzel delivers chat bot solution to insurance company If
Puzzel delivers new chat bot solution to insurance company If – The Nordic region’s largest insurance company, If, has adopted…
Puzzel’s Top 3 Predictions for Contact Centres in 2020
Rapid change in the contact centre industry may seem overwhelming but a great place to start 2020 is with people,…
Puzzel acquires Logicalware to enhance customer service portfolio
Puzzel acquires Logicalware customer engagement platform to enhance customer service portfolio Puzzel, a leading European Contact Centre as a Service…
Puzzel Challenger in Magic Quadrant for Contact Centre Service
Puzzel positioned as a Challenger in Gartner’s Magic Quadrant for Contact Centre as a Service, Western Europe Puzzel has been…
Puzzel taps into the power of AI to launch Agent Assist
Puzzel taps into the power of Artificial Intelligence to launch Agent Assist Latest release supports a unified knowledge experience that…
Puzzel Appoints Rob Wiles as Partner Channel Director
Puzzel appoints Rob Wiles as Partner Channel Director – Appointment marks the launch of company’s new channel strategy Puzzel, a…
Don’t Neglect the Humans in your Contact Centre!
With the spotlight on digitalisation, it’s easy to forget that people are the lifeblood of contact centres. In the second…
Puzzel Extend Collaboration with SAS to Deliver Contact Centre Solution
Puzzel extends its collaboration with SAS and delivers a new global contact centre solution to the airline company The new…
Atea & Puzzel Sign Agreement for Contact Centre Solutions
The technology company Atea has signed two new agreements with cloud-based contact centre provider Puzzel. Atea Group has chosen Puzzel…