Contact Centres Supporting The Retail Shift Online
Success beyond voice: Contact centres supporting retail shift online As the nation continues to overcome the challenges presented by COVID-19,…
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Six Trends That are Transforming the Contact Centre
Mastering the Art of cost-saving in Customer Service
5 reasons to implement integrated email ticketing in contact centres
5 Steps to Success in Remote Onboarding in Contact Centres
CCMA & Puzzel Partner To Study Evolution of the Contact Centre Industry
How AI Can Deliver Improved CX in Your Contact Centre
Speechmatics and Puzzel Partner to Transform Customer Experiences
Contact Centre Scheduling: Time To Try Something New?
3 Winning Strategies for Effective Employee Engagement
3 winning strategies for effective employee engagement – As contact centres evolve as a result of COVID-19, Thomas Rødseth of…
Contact Centre Outsourcing – Time to take a closer look
Contact Centre Outsourcing – Time to take a closer look Matthew Sims, Director of 4T4 Consult, the first influencer to…
Capital City College Responds to COVID-19 with Help From Puzzel
Capital City College Group responds to students during the COVID-19 emergency with help from Puzzel Capital City College Group, London’s…
Capital City College Adopts Puzzel for Contact Centre
Capital City College Group adopts Puzzel for multi-brand contact centre New AI-powered Agent Assist helps to manage contacts from existing…
Remote Working – 5 Steps to success with integrated WFM
Remote Working – 5 Steps to success with integrated Workforce Management The COVID-19 pandemic has required many business leaders to…
Puzzel Acquires U-WFM Employee Engagement and Scheduling Suite
Puzzel, a leading European Contact Centre as a Service (CCaaS) provider, has announced the acquisition of U-WFM a leading provider…
Puzzel Named Finalist in the UK National Innovation Awards
Puzzel named as a finalist in the UK National Innovation Awards 2020 in two categories Puzzel, a leading cloud-based contact…
5 Benefits of Integrated Ticketing in Contact Centres
Long considered a ‘nice to have’, integrated ticketing is now the latest ‘must have’ for successful contact centres. Thomas Rødseth…
Puzzel delivers chat bot solution to insurance company If
Puzzel delivers new chat bot solution to insurance company If – The Nordic region’s largest insurance company, If, has adopted…
Puzzel’s Top 3 Predictions for Contact Centres in 2020
Rapid change in the contact centre industry may seem overwhelming but a great place to start 2020 is with people,…