Puzzel Expands Its Cloud Contact Centre Offering
Puzzel expands cloud contact centre offering with Smart Chatbot and Performance Management solutions Puzzel, the leading European provider of cloud-based…
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Puzzel Launch Dashboard & Real-time Reporting
Puzzel Unveils Digital Engagement Solution For Contact Centres
Top Tips for Staffing your Contact Centre this Christmas
Agent Experience | Your complete guide to AX
Puzzel Extends Partnership with PCI Pal Payment Portfolio
Puzzel sign Strategic Alliance with EvaluAgent to Optimise Agent & CX
Puzzel acquires Swedish digital engagement company Vergic
Puzzel Product with New Features For Contact Centres
CCMA Evolution of the Contact Centre Research
CCMA’s Evolution of the Contact Centre research provides hope for contact centre leaders The CCMA (Call Centre Management Association) today…
Shoppers Spend 9% More If They Receive Superior Service
Shoppers will spend 9% more if they receive superior service, with personalisation key Increased customer service expectations here to stay…
PCI Pal Secure Phone Payments for GC Business Finance
PCI Pal– the global cloud provider of secure payment solutions for business communications – has supported GC Business Finance in…
Puzzel Launches Video Plus Screen Sharing to Enhance the CX
Puzzel launches video plus screen sharing to enhance customer experience: Live Share and Screen Share features launch as new research…
Contact Centres Require Human Touch to Function in Hybrid World
Contact centres require human touch to function in a hybrid world, new research reveals Contact centre leaders report empathy leads…
Contact Centre Research Industry at Turning Point
Evolution of the Contact Centre research reveals an industry at a turning point – Latest research from the CCMA (Call…
Puzzel New CEO to drive ambitious expansion plans
Puzzel, the leading European Contact Centre as a Service (CCaaS) provider, appoints Frederic Laziou as new CEO to drive ambitious…
Virtual Event: Part 3 | Evolution of the Contact Centre
Contact centres witnessed an extraordinary period of transformation and innovation in 2020. COVID-19 was the catalyst, but the advances…
Webinar: Showcasing the Puzzel Contact Centre
Showcasing the Puzzel Contact Centre Are you a procurement professional looking at sourcing a new contact centre solution? Find out…
Choosing Customer Service Channels for your Contact Centre
Choosing the right customer service channels for your contact centre There are many channels you can use to serve and…