How Chat GPT is Revolutionising Customer Service
Riding the wave: How Chat GPT is revolutionising customer service in the age of AI The pandemic has acted as…
Riding the wave: How Chat GPT is revolutionising customer service in the age of AI The pandemic has acted as…
Puzzel expands cloud contact centre offering with Smart Chatbot and Performance Management solutions Puzzel, the leading European provider of cloud-based…
Introducing Puzzel’s Dashboard & Real-time Reporting Puzzel Dashboard – a new way to monitor your contact centre performance and drive…
Puzzel unveils Digital Engagement, a new solution for delivering digital-first customer experiences in contact centres Puzzel’s Q4 Product Release includes…
Staffing your contact centre over Christmas can be difficult at the best of times. But with coronavirus measures once again…
Agent Experience | Your complete guide to AX – With so much attention placed on customer experience in the contact…
Puzzel extends partnership with PCI Pal®’s omnichannel payment portfolio PCI Pal has today announced that the leading European Contact Centre…
Puzzel signs strategic alliance with EvaluAgent to optimise Agent and Customer Experiences inside Puzzel’s Cloud based Customer Service Platform. Puzzel, the leading…
Puzzel acquires Swedish digital engagement company Vergic – Acquisition marks another milestone in the CCaaS leader’s vision to power the…
Puzzel sets out post-pandemic product strategy with new features for customer service in the contact centre European customer service leader…
CCMA’s Evolution of the Contact Centre research provides hope for contact centre leaders The CCMA (Call Centre Management Association) today…