Elevating The Role of Self Service in the Contact Centre
Elevating the role of self-service – 8 Top Tips Self-service has a greater role to play than simply reducing the…
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Puzzel Launch Chat bot functionality and GDPR readiness
The Art of Reducing Call Volumes in the Contact Centre
Happy 1st Birthday Puzzel. A time to Reflect
Customer Interaction – 8 Ways to Re-Energise Customer Service
10 Tips for Keeping Loyal Customers On Side
Puzzel Showcase Cloud Contact Centre Solutions at Expo
Benefits of Systems Integration with Cloud Contact Centre
Choosing the Right Robot for your Contact Centre
Make homeworking a successful option for your contact centre
8 Ways to make homeworking a successful option for your contact centre – Colin Hay at Puzzel argues the case…
Raising the status of outbound dialling in contact centres
Outbound dialling sometimes has a dubious reputation but used properly, is a powerful outreach tool. The trick is to embed…
Free Download: 3 Critical Issues Facing Contact Centres Today
3 Critical issues facing contact centres today and how to overcome them – Thomas Rødseth reviews Puzzel’s three most popular 2017…
How Artificial Intelligence Could Change Your Contact Centre
How Artificial Intelligence could change your contact centre Thomas Rødseth at Puzzel looks at how, why and where to start…
Puzzel How to Reduce Costs in the Contact Centre
Seven reasons why it pays to invest in cloud-based technology in contact centres, Thomas Rødseth of Puzzel Every organisation wants…
White Paper: Cloud-based Technology in Contact Centres
7 Reasons why it pays to Invest in Cloud-based Technology in Contact Centres Every organisation wants happy customers and healthy…
Puzzel in Gartner Magic Quadrant for Contact Centre as a Service
A Consistent Challenger – Puzzel included in Gartner’s Magic Quadrant for Contact Centre as a Service, Western Europe for the…
The Scary Truth of Customer Security in the Contact Centre
Facing up to the scary truth of customer security in contact centres Thomas Rodseth, VP of Product & Marketing at…
Puzzel Ramps Up Outbound Dialler Functionality
Puzzel ramps up outbound dialler functionality – Latest release of cloud contact centre solution helps companies to manage seamless customer…
What’s The future of Humans in contact centres?
What’s The future of Humans in contact centres? Thomas Rødseth at Puzzel looks at the pros and cons of bots,…