Capital City College Responds to COVID-19 with Help From Puzzel
Capital City College Group responds to students during the COVID-19 emergency with help from Puzzel Capital City College Group, London’s largest further education college group,…
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Capital City College Adopts Puzzel for Contact Centre
Remote Working – 5 Steps to success with integrated WFM
Puzzel Acquires U-WFM Employee Engagement and Scheduling Suite
Puzzel Named Finalist in the UK National Innovation Awards
5 Benefits of Integrated Ticketing in Contact Centres
Puzzel delivers chat bot solution to insurance company If
Puzzel’s Top 3 Predictions for Contact Centres in 2020
Puzzel acquires Logicalware to enhance customer service portfolio
Puzzel Challenger in Magic Quadrant for Contact Centre Service
Puzzel positioned as a Challenger in Gartner’s Magic Quadrant for Contact Centre as a Service, Western Europe Puzzel has been positioned by Gartner, Inc as…
Puzzel taps into the power of AI to launch Agent Assist
Puzzel taps into the power of Artificial Intelligence to launch Agent Assist Latest release supports a unified knowledge experience that captures, analyses and records customer…
Puzzel Appoints Rob Wiles as Partner Channel Director
Puzzel appoints Rob Wiles as Partner Channel Director – Appointment marks the launch of company’s new channel strategy Puzzel, a leading cloud-based contact centre software…
Don’t Neglect the Humans in your Contact Centre!
With the spotlight on digitalisation, it’s easy to forget that people are the lifeblood of contact centres. In the second of Puzzel’s ‘people, process and…
Puzzel Extend Collaboration with SAS to Deliver Contact Centre Solution
Puzzel extends its collaboration with SAS and delivers a new global contact centre solution to the airline company The new global contact centre solution is…
Atea & Puzzel Sign Agreement for Contact Centre Solutions
The technology company Atea has signed two new agreements with cloud-based contact centre provider Puzzel. Atea Group has chosen Puzzel for its own contact centres…
Puzzel Marketplace launches at Get Connected 2019
New global partner eco-system allows Puzzel users to take advantage of connected cloud applications to enhance their omni-channel contact centre environment. Puzzel, a leading provider…
Get Connected – Welcome to the Hybrid Workforce
Get Connected 2019 – Welcome to the Hybrid Workforce – Humans and Technology working together Welcome to the Hybrid Workforce – Humans and Technology working…
3 Steps from WFM to WFO for Exceptional Customer Service
What’s next for WFM? 3 Steps from WFM to WFO for exceptional customer service It’s time to transition from Workforce Management to Workforce Optimisation for…
CX Rockstar takes the stage at Puzzel Get Connected 2019
CX Rockstar takes to the stage at Puzzel Get Connected 2019 Contact centre event on Thursday 19th September at the China Exchange, 32A Gerrard Street,…