Puzzel Certification of Microsoft Teams for Contact Centres
Puzzel announces certification of its Contact Centre solution for Microsoft Teams Puzzel cloud solution enables organisations to seamlessly integrate customer…
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Get Connected in the Anywhere World
The Impact of the Cost of Living Crisis has on the Contact Centre
Achieving work-life balance in the hybrid contact centre
Puzzel Expands Its Cloud Contact Centre Offering
Puzzel Launch Dashboard & Real-time Reporting
Puzzel Unveils Digital Engagement Solution For Contact Centres
Top Tips for Staffing your Contact Centre this Christmas
Agent Experience | Your complete guide to AX
Puzzel Extends Partnership with PCI Pal Payment Portfolio
Puzzel extends partnership with PCI Pal®’s omnichannel payment portfolio PCI Pal has today announced that the leading European Contact Centre…
Puzzel sign Strategic Alliance with EvaluAgent to Optimise Agent & CX
Puzzel signs strategic alliance with EvaluAgent to optimise Agent and Customer Experiences inside Puzzel’s Cloud based Customer Service Platform. Puzzel, the leading…
Puzzel acquires Swedish digital engagement company Vergic
Puzzel acquires Swedish digital engagement company Vergic – Acquisition marks another milestone in the CCaaS leader’s vision to power the…
Puzzel Product with New Features For Contact Centres
Puzzel sets out post-pandemic product strategy with new features for customer service in the contact centre European customer service leader…
CCMA Evolution of the Contact Centre Research
CCMA’s Evolution of the Contact Centre research provides hope for contact centre leaders The CCMA (Call Centre Management Association) today…
Shoppers Spend 9% More If They Receive Superior Service
Shoppers will spend 9% more if they receive superior service, with personalisation key Increased customer service expectations here to stay…
PCI Pal Secure Phone Payments for GC Business Finance
PCI Pal– the global cloud provider of secure payment solutions for business communications – has supported GC Business Finance in…
Puzzel Launches Video Plus Screen Sharing to Enhance the CX
Puzzel launches video plus screen sharing to enhance customer experience: Live Share and Screen Share features launch as new research…
Contact Centres Require Human Touch to Function in Hybrid World
Contact centres require human touch to function in a hybrid world, new research reveals Contact centre leaders report empathy leads…
Contact Centre Research Industry at Turning Point
Evolution of the Contact Centre research reveals an industry at a turning point – Latest research from the CCMA (Call…