Puzzel’s AI-powered insights for contact centres that help you get more from every customer conversation. Manual…
Category: Puzzel
Elevate ‘25 from Puzzel is less than 2 weeks away – Register Now!
Elevate ‘25 virtual is just a few weeks away, and we wanted to give you a…
Puzzel – New Survey Reveals Top 2025 Contact Centre Trends
New survey from Puzzel reveals top 2025 trends: 65% of CX leaders see AI as essential…
Puzzel Acquire Capturi to Strengthen AI-Driven Contact Centre Capabilities
Puzzel to Acquire Analytics and Insights Leader Capturi to Strengthen AI-Driven Contact Centre Capabilities With the…
Outdated Contact Centre Tech: 5 Red Flags to Watch for
If there’s one thing the last few years have taught us, it’s that technology evolves quickly—and…
How AI Chatbot can Elevate your Customer Service!
Join Puzzel’s webinar and discover how our new AI chatbot can elevate your customer service! Gartner…
Puzzel to Acquire SupWiz to further Strengthen its Conversational AI Offering
Puzzel to Acquire SupWiz – Leading contact centre platform to further strengthen its conversational AI offering…
Taking the Travel Experience to New Heights: A Guide for CX Leaders
Taking the Travel Experience to New Heights: A Guide for CX Leaders. Each year, millions of…
The Importance of Moving from On-Premise to Cloud-Based Tech?
With more than 40,000 calls per month, long hold times, overwhelmed contact centre agents, and frustrated…
How Sutton Council Delivers on their Promise of Effortless CX
Building trust through technology: How Sutton Council delivers on their promise of effortless CX Sutton Council…
The Key Trends & Challenges of AI for Contact Centres
Puzzel Releases New Research Unveiling the Key Trends and Challenges of AI for Contact Centres Comprehensive…
Puzzel Unveils “The State of Contact Centres 2024” Survey
Puzzel Unveils “The State of Contact Centres 2024” Survey – Comprehensive European survey outlines significant opportunity…
Unveiling the Future of AI with Microsoft
Unveiling the Future of AI with Microsoft – It’s safe to say that AI has been…
Are you Ready to Delve into AI’s Genuine Impact on Customer Experience?
Elevate 23 isn’t just an event; it’s your doorway to actionable insights and concrete outcomes within…
Frost & Sullivan Recognises Puzzel as the 2023 Company of the Year
Frost & Sullivan Recognises Puzzel as the 2023 Company of the Year for Innovative CCaaS Solutions…
Puzzel Most Innovative Provider On Cloud Contact Centre Radar
Puzzel has been recognised as the most innovative European-founded CCaaS provider in Frost & Sullivan’s 2023…
Puzzel takes Connected Customer Experience to Next Level
Puzzel takes the connected Customer Experience to the next level with the launch of Sales Intelligence,…
Company Profile: Puzzel
Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,100…
Puzzel Certification of Microsoft Teams for Contact Centres
Puzzel announces certification of its Contact Centre solution for Microsoft Teams Puzzel cloud solution enables organisations…