Overcoming Barriers to Five-Star Customer Service
Many contact centres are held back by poor image, a reactive mindset and disjointed technology. Colin Hay outlines 5 strategies…
Puzzel
Are you getting the most from Contact Centre Tech?
What Role will Chatbots Play in Contact Centres in 2020?
Digital Channels – Improving Social Customer Service
Digital Channels – 7 Chat and Co-Browsing Tips
Good Customer Service Starts & Ends with People
What Contact Centre Agents Want What they Really Want
Puzzel Improves position in Gartner’s Magic Quadrant
Puzzel Agent App for Omni-Channel Customer Service
Make Homer Simpson your friend in the Cloud Contact Centre
Make Homer Simpson your friend in the cloud – Understanding how people make decisions is a vital part of communication….
Up, Up and Away: Eight Become One in the Cloud!
The move to cloud is happening but what makes a contact centre stand out from the crowd? Colin Hay at…
Keep Calm & De-Scope! PCI DSS Compliance for Contact Centres
Keeping your data secure without stifling innovation is possible with a little planning and technology. Colin Hay at Puzzel met…
Keep Calm & De-scope – PCI Compliance for Contact Centres
Puzzel and PCI Pal present; Keep Calm and De-scope… PCI Compliance for Contact Centres Date: Thursday 4th October 2018 Time:…
Why have humans who sound like robots?
Emotional intelligence is a vital element to understanding customer needs, Colin Hay VP Sales at Puzzel, explains how contact centres…
What customers want (What they really really want….)
Sundeep Boughan at Puzzel, discussing how it’s important to look at what customers want, compared to the customer experience you…
How to Integrate Chatbots into the Customer Journey
How to integrate Chatbots into the customer journey – 3 Tips for Success The desire to deploy chatbots in contact…
Don’t Neglect the Humans in your Contact Centre!
With the spotlight on digitalisation, it’s easy to forget that people are the lifeblood of contact centres. In the second…
Delivering Exceptional CX Through People, Process & Tech
Delivering an exceptional customer experience through people, process and technology – a three point plan As new technologies and changing…
Exceptional Customer Experience, People, Process & Tech
Puzzel’s annual customer experience event attracts over 150 contact centre, customer service, telephony and I.T professionals across the UK. Join…