What Role will Chatbots Play in Contact Centres in 2020?
Interesting times are ahead as contact centres cut through the jargon, dispel the myths and embrace new AI technology to…
Puzzel
Digital Channels – Improving Social Customer Service
Digital Channels – 7 Chat and Co-Browsing Tips
Good Customer Service Starts & Ends with People
What Contact Centre Agents Want What they Really Want
Puzzel Improves position in Gartner’s Magic Quadrant
Puzzel Agent App for Omni-Channel Customer Service
Make Homer Simpson your friend in the Cloud Contact Centre
Up, Up and Away: Eight Become One in the Cloud!
Keep Calm & De-Scope! PCI DSS Compliance for Contact Centres
Keeping your data secure without stifling innovation is possible with a little planning and technology. Colin Hay at Puzzel met…
Keep Calm & De-scope – PCI Compliance for Contact Centres
Puzzel and PCI Pal present; Keep Calm and De-scope… PCI Compliance for Contact Centres Date: Thursday 4th October 2018 Time:…
Why have humans who sound like robots?
Emotional intelligence is a vital element to understanding customer needs, Colin Hay VP Sales at Puzzel, explains how contact centres…
What customers want (What they really really want….)
Sundeep Boughan at Puzzel, discussing how it’s important to look at what customers want, compared to the customer experience you…
How to Integrate Chatbots into the Customer Journey
How to integrate Chatbots into the customer journey – 3 Tips for Success The desire to deploy chatbots in contact…
Don’t Neglect the Humans in your Contact Centre!
With the spotlight on digitalisation, it’s easy to forget that people are the lifeblood of contact centres. In the second…
Delivering Exceptional CX Through People, Process & Tech
Delivering an exceptional customer experience through people, process and technology – a three point plan As new technologies and changing…
Exceptional Customer Experience, People, Process & Tech
Puzzel’s annual customer experience event attracts over 150 contact centre, customer service, telephony and I.T professionals across the UK. Join…
Puzzel announces speaker line-up for Get Connected 2018
Puzzel announces speaker line-up for Get Connected 2018 Contact centre event on Wednesday 27th June 2018 at the China Exchange,…
Keep Calm, it’s only GDPR! Questions to ask your Tech Provider
Keep calm, it’s only GDPR! Seven questions to ask your technology provider According to Thomas Rodseth, VP of Product &…