Virtual Event: Part 3 | Evolution of the Contact Centre
Contact centres witnessed an extraordinary period of transformation and innovation in 2020. COVID-19 was the catalyst, but the advances…
Contact centres witnessed an extraordinary period of transformation and innovation in 2020. COVID-19 was the catalyst, but the advances…
Success beyond voice: Contact centres supporting retail shift online As the nation continues to overcome the challenges presented by COVID-19,…
Research from CCMA and Puzzel reveals six trends that are transforming the contact centre industry Six trends, that include the…
Mastering the art of cost-saving in customer service – As lockdown continues to ease, it pays to keep an eye…
5 reasons to implement integrated email ticketing in contact centres Jamie MacSween of Puzzel shares his thoughts on the consumer…
Remote onboarding – 5 Steps to Success Recruiting and onboarding new staff in line with social distancing is uncharted territory,…
CCMA and Puzzel launch partnership to study the evolution of the contact centre industry The Call Centre Management Association (CCMA),…
How Artificial Intelligence (AI) can help deliver an improved Customer Experience in your Contact Centre Some of the most innovative…
Speechmatics and Puzzel partner to transform customer experiences using any-context speech recognition Speechmatics, a UK leader in any-context speech recognition technology and…
Contact Centre scheduling efficiency: time to try something new? Managing your contact centre capacity while adjusting to increased home working…
3 winning strategies for effective employee engagement – As contact centres evolve as a result of COVID-19, Thomas Rødseth of…