CCMA Evolution of the Contact Centre Research
CCMA’s Evolution of the Contact Centre research provides hope for contact centre leaders The CCMA (Call Centre Management Association) today…
Puzzel
Shoppers Spend 9% More If They Receive Superior Service
PCI Pal Secure Phone Payments for GC Business Finance
Puzzel Launches Video Plus Screen Sharing to Enhance the CX
Contact Centres Require Human Touch to Function in Hybrid World
Contact Centre Research Industry at Turning Point
Puzzel New CEO to drive ambitious expansion plans
Virtual Event: Part 3 | Evolution of the Contact Centre
Webinar: Showcasing the Puzzel Contact Centre
Choosing Customer Service Channels for your Contact Centre
Choosing the right customer service channels for your contact centre There are many channels you can use to serve and…
Puzzel Get Connected Conference 2021 – 11th February 2020
Puzzel, the leading innovator of cloud-based contact centre solutions in Europe, has today announced its fifth annual conference, Get Connected.…
Puzzel Announces Get Connected Conference 2021
Puzzel announces Get Connected conference showcasing best-in-class customer experiencesin contact centres Digital conference will feature leaders in customer services, helping…
Puzzel Launches Disruptive Solutions to Transform CX
Puzzel launches disruptive new solutions packages to transform customer experience in Europe Puzzel launches disruptive new solutions packages to transform…
Evolution of Contact Centres Raises Important Questions
CCMA’s Evolution of the Contact Centre research raises important questions for contact centre leaders The CCMA (Call Centre Management Association)…
Puzzel Agile Web Chat Solution for Contact Centres
Puzzel developing agile new web chat solution for contact centres Puzzel, the leading innovator of cloud-based contact centre solutions in…
Is your Contact Centre Ready for this Years Black Friday?
Is your contact centre ready for Black Friday? With great bargains comes the potential for a tremendous amount of chaos! …
Contact Centres Supporting The Retail Shift Online
Success beyond voice: Contact centres supporting retail shift online As the nation continues to overcome the challenges presented by COVID-19,…
Six Trends That are Transforming the Contact Centre
Research from CCMA and Puzzel reveals six trends that are transforming the contact centre industry Six trends, that include the…
Mastering the Art of cost-saving in Customer Service
Mastering the art of cost-saving in customer service – As lockdown continues to ease, it pays to keep an eye…