Puzzel Expands Its Cloud Contact Centre Offering
Puzzel expands cloud contact centre offering with Smart Chatbot and Performance Management solutions Puzzel, the leading European provider of cloud-based…
Puzzel expands cloud contact centre offering with Smart Chatbot and Performance Management solutions Puzzel, the leading European provider of cloud-based…
CCMA’s Evolution of the Contact Centre research provides hope for contact centre leaders The CCMA (Call Centre Management Association) today…
Shoppers will spend 9% more if they receive superior service, with personalisation key Increased customer service expectations here to stay…
PCI Pal– the global cloud provider of secure payment solutions for business communications – has supported GC Business Finance in…
Puzzel launches video plus screen sharing to enhance customer experience: Live Share and Screen Share features launch as new research…
Contact centres require human touch to function in a hybrid world, new research reveals Contact centre leaders report empathy leads…
Evolution of the Contact Centre research reveals an industry at a turning point – Latest research from the CCMA (Call…
Puzzel, the leading European Contact Centre as a Service (CCaaS) provider, appoints Frederic Laziou as new CEO to drive ambitious…
Contact centres witnessed an extraordinary period of transformation and innovation in 2020. COVID-19 was the catalyst, but the advances…
Showcasing the Puzzel Contact Centre Are you a procurement professional looking at sourcing a new contact centre solution? Find out…
Choosing the right customer service channels for your contact centre There are many channels you can use to serve and…