Puzzel taps into the power of AI to launch Agent Assist
Puzzel taps into the power of Artificial Intelligence to launch Agent Assist Latest release supports a unified knowledge experience that…
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Puzzel Appoints Rob Wiles as Partner Channel Director
Don’t Neglect the Humans in your Contact Centre!
Puzzel Extend Collaboration with SAS to Deliver Contact Centre Solution
Atea & Puzzel Sign Agreement for Contact Centre Solutions
Puzzel Marketplace launches at Get Connected 2019
Get Connected – Welcome to the Hybrid Workforce
3 Steps from WFM to WFO for Exceptional Customer Service
CX Rockstar takes the stage at Puzzel Get Connected 2019
5 Point Plan for Super-Connected CX Experience
5 Point Plan for Super-Connected CX – Digitalisation is a double-edged sword. While it makes life easier by automating processes…
Puzzel Contact Centre Conference: Get Connected 2019
Puzzel Contact Centre Conference 2019 – Get Connected Welcome to the Hybrid Workforce – humans and technology working together Speakers…
Newstel Selects Puzzel for Global Contact Centre
Newstel GmbH selects Puzzel for global contact centre – New solution to support 45 staff in Germany, Poland and the…
‘So Are Digital Channels Really Any Cheaper?’ asks Puzzel
Are digital channels really any cheaper? – Colin Hay at Puzzel goes in search of the truth and shares 5…
3 Ways to Create a Kinder Customer Experience
Speech analytics has long been used to determine moments of truth in the customer journey. Today, they are helping to…
Does On-Screen Clutter Hinder Good Customer Service?
Is on-screen clutter getting in the way of good customer service? Contact centres are still wasting precious time on administration…
Puzzel Receives Investment from Marlin Equity
Puzzel receives growth investment from Marlin Equity Partners Puzzel, a leading European omni-channel cloud contact centre software provider, today announced…
Puzzel Ramps Up Social Media Capabilities
Puzzel ramps up social media capabilities with direct links to WhatsApp and Trustpilot.com Latest release of Puzzel’s cloud contact centre…
Why Kaizen and Contact Centres are Perfect Partners
Why Kaizen™ and contact centres are perfect partners – Five ways to eliminate waste and re-energise your contact centre Colin…
Overcoming Barriers to Five-Star Customer Service
Many contact centres are held back by poor image, a reactive mindset and disjointed technology. Colin Hay outlines 5 strategies…