The Hidden Cost of PCI Compliance: Is Your Digital Customer Experience Paying the Price? Ben Le…
Category: – PCI DSS/GDPR
How to Make Contact Centre Outsourcing Pay
How to Make Contact Centre Outsourcing Pay Rob Crutchington of Encoded shares his 3-point methodology to…
What’s Next for Secure Payments: Trends for Contact Centres
What’s next for secure payments: five need-to-know trends for contact centres Stop seeing payments as an…
Contact Centre Migration: CardEasy Cloud Migration Guide
Contact Centre Migration: CardEasy Cloud Migration Guide Organisations are moving their contact centres to the cloud…
How Flowroute Helps Operational Continuity in your Contact Centre
How Flowroute helps ensure operational continuity in your contact centre – The importance of resilience planning…
Sigma Connected Adopts Encoded Agent Assisted Payments
Sigma Connected Adopts Encoded Agent Assisted Payments through its contact centre to further enhance both security…
AI Speech Recognition Payments: A Strategy for Contact Centres
AI-Powered Speech Recognition Payments: A Strategy for Contact Centres In an era defined by a drive…
Why ‘Pause & Resume’ Systems are NOT PCI DSS Compliant
Why so-called ‘pause and resume’ systems are not PCI DSS compliant – Danny Cresswell of CardEasy…
Contact Centres Spend £2.4bn Authenticating Customers
UK contact centres spend £2.4bn per year authenticating customers – The average length of time taken…
PCI Pal Teams up with Zoom to Create Exceptional Secure Payment Experiences
PCI Pal Teams up with Zoom to Create Exceptional Secure Payment Experiences PCI Pal have announced…
Encoded Approved as Visa Direct Preferred Partner
Encoded, a leading provider of payment orchestration and gateway solutions, today announced its new partnership with…
Secure Payment Solution Providers: Key to Contact Centre Security
Secure Payment Solution Providers: Key to Contact Centre Security Businesses and consumers are demanding swift and…
Payment Orchestration – Why it’s Time to Call the Tune according to Encoded
Frictionless online payments reduce the risk of abandoned shopping baskets and increase customer loyalty. Rob Crutchington…
PCI Pal Achieves AWS Service Ready Designation for Amazon Connect
PCI Pal have announced that it has achieved the Amazon Web Services (AWS) Service Ready designation…
Payment support for Northumbrian Water Contact Centre
Payment support for Northumbrian Water Contact Centre – Making customer payments easy with a payment support…
CardEasy Implements Payment Solution to Major Contact Centre
The company is an American online retailer with annual revenue in excess of $8 billion. It…
PCI Pal Highlights the Significance of Multi-Payment Options
PCI Pal® highlights the significance of multi-payment options in the wake of Mastercard outage With millions…
Moving Call Recording to a Driver of Business Transformation
Move call recording from being an administrative burden to a valuable driver of business transformation Call…
Enhancing Contact Centre Payments Through AI
PCI Pal is Enhancing Contact Centre Payments Through the Power of AI PCI Pal partners with…