Enhance Customer Service Through Speech Analytics
African Bank Selects CallMiner to Enhance Customer Service Through Advanced Speech Analytics Deep Understanding of Voice-Based Interactions to Improve Bank’s…
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FourNet Help Councils Cut Costs & Hit Working Target
PCI Pal Supports South Staffordshire Council with Payment Security
Enghouse Interactive Helps Council Solve Resident Queries
Auto Trader Use PCI Pal for Secure & Compliant Payments
The Dispute Service selects the Vonage Contact Centre
Talkative Partner with Formula 1® To Improve CX
English Heritage Chooses Noble to Enhance CX
Volkswagen Group Launch Its Own Leeds Contact Centre
Phillips & Cohen Expands Contact Centre Globally
Noble Systems, a global leader in omnichannel contact centre technology solutions, is pleased to announce that our longstanding customer, Phillips…
Contact Centre Scheduling: Time To Try Something New?
Contact Centre scheduling efficiency: time to try something new? Managing your contact centre capacity while adjusting to increased home working…
Contact Centre Hits 3 years Without Abandoned 999 Call
A ‘remarkable’ milestone has been hit by West Yorkshire Police’s Contact Centre, who have gone three years without abandoning a…
Pennon Water Keeps CX Flowing Thanks to Vonage and PCI Pal
Pennon Water Services keeps its customer experience flowing thanks to Vonage and PCI Pal® In partnership with Vonage, PCI Pal …
South Liverpool Homes Contact Centre is as Safe as Houses
Britannic Technologies, specialists in business communications, systems integration and managed services today announced it provides a contact centre, telephony and…
Capital City College Adopts Puzzel for Contact Centre
Capital City College Group adopts Puzzel for multi-brand contact centre New AI-powered Agent Assist helps to manage contacts from existing…
Jurys Inn chooses Content Guru to deploy new contact centre
Jurys Inn chooses Content Guru to deploy new contact centre with remote working capabilities amid COVID-19 pandemic Jurys Inn Hotel…
Noetica Help Agents Work from Home During Covid-19
Noetica Helps to Make it Business as Usual for Contact Solutions Agents Now Working from Home During Coronavirus Pandemic Contact…
Low-Code Technology Boosts the Growth of Specialist Bank
Hampshire Trust Bank (HTB) is a digitally-focussed specialist bank staffed by experts that enable UK businesses to realise their ambitions.…
AA Ireland put Chatbots in Driving Seat
AA Ireland puts AI-powered chatbots in the driving seat of customer engagement AA Ireland was founded in 1910 to provide…