Low-Code Technology Boosts the Growth of Specialist Bank
Hampshire Trust Bank (HTB) is a digitally-focussed specialist bank staffed by experts that enable UK businesses to realise their ambitions.…
Case Study
AA Ireland put Chatbots in Driving Seat
Dermalogica Select 8×8 X Series Contact Centre
Chesterfield Hospital Improves Appointment System for Patients
Sytel Enables Growth of Kelly Services with Hosted Solution
Moneypenny Moves to the Digital Contact Centre
Wave Introduce Omnichannel Contact Centre Solution
Hertsmere BC Makes Life Easier Using Netcall Liberty Create
AXA Insurance Revolutionises Digital Customer Service
Hillarys Transforms Contact Centre Operations with IPI
Hillarys transforms contact centre operations with IPI Contact centre enhancements save £500K in first year, reduce attrition rates, boost customer…
Atea & Puzzel Sign Agreement for Contact Centre Solutions
The technology company Atea has signed two new agreements with cloud-based contact centre provider Puzzel. Atea Group has chosen Puzzel…
Western Union Customer Journey Transformation
Western Union’s Customer Journey Digital Transformation Fueled by NICE – Innovative NICE Nexidia Customer Journey Optimisation provides powerful analytics to…
Highways England Contact Centre – All in a days work
All in a day’s work for problem-solvers at Highways England Contact Centre Reuniting a concert violinist with his beloved instrument…
Leeds Council select Sabio’s Customer Satisfaction Solution
Leeds City Council selects Sabio to provide real-time customer satisfaction survey solution – Automated post call survey tool enables precise…
Indie Campers Drives Improved CX with Talkdesk
Indie Campers Drives Improved Customer Experience with Talkdesk and Salesforce Indie Campers, one of Europe’s largest campervan rental companies, eliminates…
Gant Travel Improves Contact Centre Performance
Gant Travel Improves Contact Centre Performance with NICE inContact CXone – NICE inContact CXone enables provider of corporate travel services…
Newstel Selects Puzzel for Global Contact Centre
Newstel GmbH selects Puzzel for global contact centre – New solution to support 45 staff in Germany, Poland and the…
Supermarket Uses Cloud Contact Centre Tech to Say Hello
Voice Technology: How One of the UK’s Top Four Supermarket Chains Uses Cloud Contact Centre Technology to Say Hello Having…
Let’s Get Healthy Empowers Co-op Contact Centre
Let’s Get Healthy empowers Co-op Customer Contact Centre colleagues to support vulnerable customers Corporate health and wellbeing provider Let’s Get…