NiCE CXone Integration with Epic Brings Patient Engagement and Context into One Workspace New integration unifies…
Category: – Case Study
Premium Credit Partners with Elephants Don’t Forget to Enhance Customer Outcomes
Premium Credit, a leading provider of instalment finance solutions for insurance, school fees, professional fees, and…
Route 101 Enables Blackcircles to Boost Productivity at Contact Centre
Route 101 Enables Blackcircles to Boost Productivity by 30% Through Unified Zendesk Platform Long-standing partnership enables…
Toolden Deploys AI-Powered Customer Service with Route 101
Toolden Deploys AI-Powered Customer Service with Route 101 – UK based online retailer Toolden improves customer service efficiency by 70%…
Sabio’s Consultancy Helps Accelerate Telecom Transformation
Sabio’s Consultancy Helps Accelerate Major Telecom Transformation – Bouygues Telecom’s partnership with Sabio Group demonstrates how expert…
The Ivy Collection Boosts Conversion Rates by 20%
The Ivy Collection Boosts Conversion Rates by 20% through its contact centre wth Five9 The Ivy…
Ogi Transforms CX with Route 101 Unified Platform
Ogi Transforms Customer Experience with Route 101 Unified Platform New platform enabled Ogi to offer responsive…
Route 101 Modernises Customer Support Across Theo Paphitis Retail Group Brands
Route 101 Modernises Customer Support Across Three Brands Theo Paphitis Retail Group TPRG deploys unified solution…
loveholidays Selects Calabrio WFM to Increase Contact Centre Efficiency
loveholidays Selects Calabrio Workforce Management to Increase Contact Centre Efficiency – Robust selection process reveals Calabrio’s…
Centrepoint Upgrades Contact Centre Through Route 101 Integration
Centrepoint, the UK’s leading charity supporting homeless young people, upgrades contact centre support through Route 101…
Bromford Housing Transform CX with AI-Powered Customer Service Centre Transformation
Bromford Housing to Transform Customer Experience with AI-Powered Customer Service Centre Transformation 300+ agent Customer Service…
South Western Railway Transforms Customer Support
SWR operates over 1,500 services daily and employs more than 5,000 staff. Its Customer Contact Department…
Money Advice Trust * Elephants Don’t Forget Partner
Money Advice Trust and Elephants Don’t Forget Partner to Provide Vulnerable Customer Training Support for Financial…
ESP Group’s Partnership with Sabio Delivers Multiple CX KPI Success
ESP Group’s Partnership with Sabio Delivers Multiple CX KPI Success Digital transformation specialist proves ROI through…
Route 101 Boosts The Revel Collective’s Answer Rates up to 97%
The Revel Collective Boosts Answer Rates up to 97% and Increases Outbound Calls by 50% with…
8×8 and Southampton FC Bridging the Gap Between Telephone and Terrace
8×8 and Southampton FC Renew Partnership to Bridge Gap Between Telephone and Terrace with cloud-based contact…
MSC Cruises Optimises Global Workforce Management
MSC Cruises optimises global workforce management for its contact centre operations with Peopleware MSC Cruises, the…
Staysure Selects NiCE to Deliver Seamless Insurance Experiences
Staysure contact centre Selects NiCE to Deliver Seamless Insurance Experiences for the Modern Traveler with CXone…
Cloud Contact Centres: Do they Pass the Test?
Private education in South East Asia is growing. The International Schools Database lists 98 International Schools…