Home Truths: Kensington Mortgages Completes Major Servicing Migration as Digital Future Takes Shape Through Sabio Partnership…
Category: – Case Study
Tructyre Reduces Roadside Customer Call Response Times By 40%
Tructyre, one of the UK’s leading commercial fleet tyre service providers, has cut average call answer…
Well Dunn Group Ltd & Noetica Set Gold Standard with Sub One Second Lead Response
The difference between winning the men’s 100 metres at the last Olympics and finishing last was…
Wokingham Borough Council cuts CRM Costs with Digital Transformation Programme
Wokingham Borough Council cuts CRM costs by £218,000 as digital transformation programme enters next phase with…
HM Land Registry Selects Route 101 to Modernise Contact Centre
HM Land Registry selects Route 101 to modernise contact centre with AI-enabled cloud platform New cloud platform will help improve customers’ access…
FourNet Helps Housing Association Achieve Customer Service Accreditation
FourNet technology helps to power UK’s first housing association to achieve landmark customer service accreditation Customer…
Connect Powers StepChange’s Expansion of Financial Support Services
Over the past three years, Connect, a global business communications expert with over 35 years’ experience, has supported StepChange,…
Addressing Core Government Health Issues Through Contact Centre Excellence
How digital innovation is reducing NHS wait times to preventative care New research shows how digital…
UK Pupils & Students Aren’t the Only Ones Feeling Exam Pressure
UK Pupils and Students Aren’t the Only Ones Feeling Exam Pressure – Universities Are Too, with…
Route 101 Modernises Identicare Contact Centre
Route 101 Modernises Identicare Contact Centre with AI-Powered Voice Platform – Long-standing partnership delivers enhanced voice capabilities,…
Connect Powers StepChange’s Expansion of Financial Support Services
Connect Powers StepChange’s Expansion of Financial Support Services Over the past three years, Connect, a global business communications…
Agria Pet Insurance Partners with Elephants Don’t Forget to Strengthen Customer Outcomes
Agria Pet Insurance partners with Elephants Don’t Forget to strengthen frontline competence and customer outcomes –…
Premier CX Partners with HiringBranch to Transform Contact Centre Recruitment
Premier CX Partners with HiringBranch to Transform Contact Centre Agent Recruitment. By combining contact centre expertise…
NiCE CXone Integration with Epic Brings Patient Engagement
NiCE CXone Integration with Epic Brings Patient Engagement and Context into One Workspace New integration unifies…
Premium Credit Partners with Elephants Don’t Forget to Enhance Customer Outcomes
Premium Credit, a leading provider of instalment finance solutions for insurance, school fees, professional fees, and…
Route 101 Enables Blackcircles to Boost Productivity at Contact Centre
Route 101 Enables Blackcircles to Boost Productivity by 30% Through Unified Zendesk Platform Long-standing partnership enables…
Toolden Deploys AI-Powered Customer Service with Route 101
Toolden Deploys AI-Powered Customer Service with Route 101 – UK based online retailer Toolden improves customer service efficiency by 70%…
Sabio’s Consultancy Helps Accelerate Telecom Transformation
Sabio’s Consultancy Helps Accelerate Major Telecom Transformation – Bouygues Telecom’s partnership with Sabio Group demonstrates how expert…
The Ivy Collection Boosts Conversion Rates by 20%
The Ivy Collection Boosts Conversion Rates by 20% through its contact centre wth Five9 The Ivy…