Staysure contact centre Selects NiCE to Deliver Seamless Insurance Experiences for the Modern Traveler with CXone…
Category: – Case Study
Cloud Contact Centres: Do they Pass the Test?
Private education in South East Asia is growing. The International Schools Database lists 98 International Schools…
Telmore Saves 400 Hours/month with AI-driven Conversational Intelligence
Telmore, a leading Danish telecom provider, serves customers across mobile, internet, and streaming services. With 80…
Food For The Poor Upgrades its Contact Centre Infrastructure
Food For The Poor Upgrades its Contact Centre Infrastructure with Web-based Platform from Noetica. Noetica has…
VoiceAbility & Sabio Launch Neurodiversity-Focused CX Solution
Breaking Down Barriers: VoiceAbility and Sabio Launch Neurodiversity-Focused Customer Experience Solution Leading voice and rights charity…
Essent & Sabio Engineer Cloud Migration to Energise Customer Experience
Powering Connections: Essent and Sabio Group Engineer Cloud Migration to Energise Customer Experience Sabio Group, the…
NICE teams up with Certified Languages International to Personalise Customer Service
NICE teams up with Certified Languages International to personalise customer service with CXone Mpower With NICE,…
NHS Shared Business Services celebrates contact centre success
NHS Shared Business Services celebrates contact centre success – Helping the NHS pay its bills can…
Wix cuts time spent on Contact Centre Agent Scheduling by 40%
Wix cuts time spent on contact centre agent scheduling by 40% with Calabrio, improving adherence and…
Node4 delivers fully integrated Webex Contact Centre for TMTI
Node4 delivers fully integrated Webex contact centre for TMTI and paves the way for AI implementation…
How AI Analysis Prevented a Costly Customer Service Mistake
How AI Analysis Prevented a Costly Customer Service Mistake: A Lesson in Looking Before You Leap…
From Discovery to Delivery: Proven Methodology to CX Success
From Discovery to Delivery: Here’s a Proven Methodology to CX Success – Angela Clarkson, Head of…
Caxton Transforms Customer Experience With Britannic
Caxton, a leading British fintech company known for delivering top-tier financial solutions for consumers and businesses…
GreenState Credit Union Selects Content Guru to Modernise CX
GreenState Credit Union Selects Content Guru to Modernise Experiences & Adopt AI-Enhanced Support within their contact…
Fire Safety Leader Extinguishes Customer Service Woes with Sabio
Fire Safety Leader Extinguishes Customer Service Woes with Sabio’s AI-Powered Analysis Solution Churches Fire & Security,…
Calabrio Transforms Mersey Care’s Mental Health Crisis Services
Calabrio Transforms Mersey Care’s Mental Health Crisis Services Background Mersey Care NHS Foundation Trust is one…
Supporting Leeds Building Society with Colleague Engagement
Supporting Leeds Building Society with Colleague Engagement through the contact centre The Challenge – With heavily…
Grands Moulins De Paris Deploys Cloud Contact Centre Solution
Grands Moulins De Paris Deploys Genesys Contact Centre Cloud Solution with Sabio Group Sabio Group, a…
Air Canada Streamline Complex Contact Centre Operations
Scottish tech specialist Simul8 partners with Air Canada to streamline airline’s complex contact centre operations Glasgow-based…