Contact Centre Scheduling: Time To Try Something New?
Contact Centre scheduling efficiency: time to try something new? Managing your contact centre capacity while adjusting to increased home working…
– Case Study
Contact Centre Hits 3 years Without Abandoned 999 Call
Pennon Water Keeps CX Flowing Thanks to Vonage and PCI Pal
South Liverpool Homes Contact Centre is as Safe as Houses
Capital City College Adopts Puzzel for Contact Centre
Jurys Inn chooses Content Guru to deploy new contact centre
Noetica Help Agents Work from Home During Covid-19
Low-Code Technology Boosts the Growth of Specialist Bank
AA Ireland put Chatbots in Driving Seat
Dermalogica Select 8×8 X Series Contact Centre
Dermalogica Selects 8×8 X Series With Contact Centre to Power its Customer Service Experience in UK and Ireland 8×8 have…
Chesterfield Hospital Improves Appointment System for Patients
Chesterfield Royal Hospital improves appointment system for patients – Providing one place to go to confirm, rebook or cancel hospital…
Sytel Enables Growth of Kelly Services with Hosted Solution
Sytel Enables Growth of Kelly Services, Russia, with Hosted Contact Centre Solution Kelly Services and Sytel have combined to provide…
Moneypenny Moves to the Digital Contact Centre
Moneypenny Moves to a Digital Contact Centre – Jabra Engage 50 and Twillo Flex takes customer service at Moneypenny to…
Wave Introduce Omnichannel Contact Centre Solution
How Conn3ct Helped New Water Company Wave Introduce an Omnichannel Contact Centre Solution For new water company, Wave, managing spikes…
Hertsmere BC Makes Life Easier Using Netcall Liberty Create
Hertsmere Borough Council makes life easier (and faster) for internal teams to support citizens using Netcall’s low-code solution, Liberty Create.…
AXA Insurance Revolutionises Digital Customer Service
AXA Insurance Revolutionises Digital Customer Service with RingCentral Engage Digital A single dashboard, managing a 50% month-on-month increase in digital…
Hillarys Transforms Contact Centre Operations with IPI
Hillarys transforms contact centre operations with IPI Contact centre enhancements save £500K in first year, reduce attrition rates, boost customer…
Atea & Puzzel Sign Agreement for Contact Centre Solutions
The technology company Atea has signed two new agreements with cloud-based contact centre provider Puzzel. Atea Group has chosen Puzzel…
Western Union Customer Journey Transformation
Western Union’s Customer Journey Digital Transformation Fueled by NICE – Innovative NICE Nexidia Customer Journey Optimisation provides powerful analytics to…