The Power of CX – as Told by the Customer

The Power of CX – as Told by the Customer – Steve Joyner, Vice President Avaya…

Fix Auto UK Selects Vodafone storm® for Personalised Interactions

Fix Auto UK Selects Vodafone storm® to Deliver Personalised & Efficient Interactions Content Guru have today…

Fuel Card Services achieves Productivity Uplift with Noetica

Fuel Card Services achieves Productivity Uplift with Noetica’s Dialling Solution for Sales and Service Calls though…

Contact Centre Case Study – DDC Outsourcing Solutions

Contact Centre Case Study – DDC Outsourcing Solutions on how WFM Solution from injixo is the…

Leicestershire County Council Improve Customer Service Performance

injixo has saved us lots of time. It helps us to be proactive, not reactive. And…

Netcall – Powering Welfare Case Efficiency

Lancashire County Council empowered to better serve its most vulnerable people with Netcall The challenge Lancashire…

Standard Focus Transforms CX with Experience Platform

As a fulfillment BPO, Standard Focus’s primary goal is to eliminate the reasons why its customers…

Avaya Ecosystem Creates Tailored Contact Centre Solution

In the UK’s National Health Service (NHS), skilled staff answering non-emergency 111 calls must also be…

VoiceAbility Ushers in New Era of Digital Communication with Sabio Group

Empowering Voices: VoiceAbility Ushers in New Era of Digital Communication with Sabio Group VoiceAbility, a leading…

How Benenden Health Transformed Member Experiences

How Benenden Health Transformed Member Experiences with the Sabio Group Founded in 1905, Benenden Health provides…

Carnival Contact Centre Set To Revolutionise Guest Experience

NICE have announced that Carnival UK of the Carnival Corporation and PLC has selected NICE CXone…

Findel Transforms CX with IPI Contact Centre as a Service Solution

Findel transforms customer experience with IPI’s Contact Centre as a Service solution IPI has announced that…

How Virgin Red Rebranded and Relaunched Its Help Centre

Rewards Redefined: Route 101 Spotlights How Virgin Red Rebranded and Relaunched Its Help Centre in Latest…

Lovehoney: Creating a Global, Omnichannel Customer Care Contact Centre

Lovehoney established in Bath in 2002, Lovehoney is a market-leading pleasure products brand. Its focus on…

VNG GT Connect Selects Vodafone storm to Improve Citizen Communications

VNG GT Connect Selects Vodafone storm to Improve Citizen Communications for 44 Municipalities Across The Netherlands…

Ethical Insurance Company Partners with IPI as it Launches Contact Centre

New ethical insurance company, the Green Insurer, partners with IPI as it launches contact centre services…

Case Study: ENGIE Completes Digital Transformation

ENGIE Completes its Digital Transformation towards the cloud – ENGIE now benefits from a seamless CX…

Britannic Streamline Breast Cancer Now’s Telephony

Britannic Streamline Breast Cancer Now’s Telephony – Ensuring Customers Always Get Through First Time to their…

Sterling Insurance Uses Noetica to Identify & Prioritise Contact Centre Calls

Sterling Insurance Uses Noetica to Identify and Prioritise Calls at their contact centre based on Urgency…

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