How Virgin Red Rebranded and Relaunched Its Help Centre

Rewards Redefined: Route 101 Spotlights How Virgin Red Rebranded and Relaunched Its Help Centre in Latest…

Lovehoney: Creating a Global, Omnichannel Customer Care Contact Centre

Lovehoney established in Bath in 2002, Lovehoney is a market-leading pleasure products brand. Its focus on…

VNG GT Connect Selects Vodafone storm to Improve Citizen Communications

VNG GT Connect Selects Vodafone storm to Improve Citizen Communications for 44 Municipalities Across The Netherlands…

Ethical Insurance Company Partners with IPI as it Launches Contact Centre

New ethical insurance company, the Green Insurer, partners with IPI as it launches contact centre services…

Case Study: ENGIE Completes Digital Transformation

ENGIE Completes its Digital Transformation towards the cloud – ENGIE now benefits from a seamless CX…

Britannic Streamline Breast Cancer Now’s Telephony

Britannic Streamline Breast Cancer Now’s Telephony – Ensuring Customers Always Get Through First Time to their…

Sterling Insurance Uses Noetica to Identify & Prioritise Contact Centre Calls

Sterling Insurance Uses Noetica to Identify and Prioritise Calls at their contact centre based on Urgency…

Unrivalled Technology-Enabled Support Centre unveiled by FourNet & Alzheimer’s Society

Digital transformation and customer experience specialists, FourNet, and leading dementia charity, Alzheimer’s Society, have today revealed…

CCNNI & Cnect Partner Elephants Don’t Forget to Transform Contact Centres

CCNNI and Cnect Wales partnership with Elephants Don’t Forget to transform contact centre and agent performance …

Hillarys expands Partnership with IPI as it Transitions from On-Premise to Cloud

Hillarys expands Partnership with IPI as it Transitions from On-Premise to Cloud Retailer selects IPI’s Contact…

Content Guru Customer DVLA Ranked ‘Most Improved Public Sector Organisation’

Content Guru Customer DVLA Ranked ‘Most Improved Public Sector Organisation’ By The Institute of Customer Service…

Zoopla Highlights Contact Centre Improvements Thanks to Ventrica

Zoopla Highlights Contact Centre Improvements Thanks to contact centre outsurce specialist Ventrica The numbers of customer…

Angus Council partners with Maintel & Transform Telephony & Contact Centre

Angus Council partners with Maintel to help transform its telephony and Contact Centre with RingCentral’s cloud…

Payment support for Northumbrian Water Contact Centre

Payment support for Northumbrian Water Contact Centre – Making customer payments easy with a payment support…

Thomas Cook Take a Flexible Approach to WFM Across Their Contact Centres

Kerry Turney is Resource Planning Manager at Thomas Cook. She is a highly-experienced and respected workforce…

MPL Contact Centre Reaches 2,000 Call Script Milestone with Noetica

MPL Contact centre Contact Reaches 2,000 Call Script Milestone with the Noetica Synthesys™ Interaction Studio Established…

Ascensos Uses Calabrio ONE To Schedule 2,500 Contact Centre Agents

Ascensos Uses Calabrio ONE To Schedule and Empower 2,500 contact centre agents and Save 375 Hours…

CardEasy Implements Payment Solution to Major Contact Centre

The company is an American online retailer with annual revenue in excess of $8 billion. It…

WWF Chooses Content Guru to Support Digital Transformation

WWF Chooses Content Guru to Support Digital Transformation, Announces ‘Content Guru Auditorium’ WWF, the leading global…

error: Content Protected