BDO Enhances Global Communications With 8×8 XCaaS
BDO Enhances Global Communications, Collaboration, And Customer Engagement With 8×8 XCaaS™ Leading Public Accounting, Tax, and Advisory Firm Deploys 8×8…
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Dataphiles & Infobip Take Patientcomms to New Heights
Dataphiles and Infobip take patient comms to new heights by evolving channel partnership The launch of a new Patient Portal…
Reed in Partnership Cloud Contact Centre Platform
Reed in Partnership Embark on Its Exciting Growth Journey With the Help of a Cloud Contact Centre Platform About Reed…
Wealthify Creates Richer Customer Interactions
Wealthify Creates Richer Customer Interactions with Talkdesk Contact Centre Solution Award-winning UK online investment service leverages advanced call capabilities and…
Affinity Water Keeps Customer Conversations Flowing
Affinity Waters Keeps their Contact Centre Customer Conversations Flowing with Chatbots and Automation from Webio Affinity Water, the largest water…
Rotherham Council Modernises its Contact Centre
Rotherham Metropolitan Borough Council Modernises Contact Centre with 8×8 XCaaS UK Government Local Authority Improves Digital Experience for Its Citizens…
NICE Drives CX Transformation for Globe Telecom
NICE helps shape CX strategy, delivers nearly $1.8 million in annual benefits through efficient management of Globe’s WFM Operational contact…
Dreams Implements CX Tools as Contact Centre Demand Grows
Dreams implements enhanced customer service tools as contact centre demand grows with the help of Netcall With a boom in…
HomeServe Select Sabio for AI Deployment
HomeServe, the international home repairs and improvements business with some 8.4m membership customers worldwide, has worked with Sabio Group to…
Gtech Selects IPI to Support Contact Centre Operations
Gtech Selects IPI to Support Contact Centre Operations – IPI secures three-year contract based on extensive Avaya experience IPI, the…
Vonage Contact Centre Helps Key Travel Deliver Enhanced CX
Vonage Contact Centre Helps Key Travel Deliver an Enhanced Experience for Humanitarian and Academic Travelers Worldwide Vonage have announced that…
Streamlining The CX Through The Contact Centre
Streamlining The Customer Experience Through The Contact Centre – How IPI achieved this for Northern Ireland Water NI Water is…
Northern Powergrid set to Transform Contact Centre
Northern Powergrid to transform contact centre and enhance customer support in partnership with Tata Consultancy Services and Content Guru Northern…
RNIB Support Blind & Partially Sighted Contact Centre Agents
RNIB selects Cirrus contact centre solution to support blind and partially sighted agents Cirrus cloud contact centre as a service…
Royal London Contact Centre Transformed with WFM
How Royal London’s Contact Centre was Transformed with the implementation of WFM by Business Systems using Calabrio Teleopti Workforce Management.…
Maintel Wins Contract to Deliver SD-WAN Enabled Network
Sanctuary awards Maintel contract to deliver SD-WAN enabled network – Maintel to deliver SD-WAN network for Sanctuary’s 800 UK wide…
How IPI Assisted Co-op Business Services to the Cloud
How IPI assisted Co-op Business Services (CBS) contact centre move to the cloud and away from its on-premise solution. Customer…
Hillarys Embark On Digital Transformation with IPI
Hillarys Blinds Embarking On a Large Scale and Complex Digital Transformation with IPI The Opportunity Hillarys is the UK’s leading…
Building A Digital Transformation Strategy For CX
IPI Building A Digital Transformation Strategy To Enhance Customer Experience Customer’s Opportunity Northern Ireland Water, established in 2007, is a…