Worst Customer Service on Record From Energy Companies
Worst customer service on record from energy companies contact centres , says Citizens Advice Energy companies’ customer service standards have…
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Tokenization can improve CX Offered by your Contact Centre
Teleperformance Selects PCI Pal For Secure Payment For Enterprise Customers
OMNINGAGE Minimises Time & Maximises Cloud ROI
Odigo Joins Pega Partners Programme & Adds New Solution
Understanding the Importance of the Contact Centre
The Ultimate Contact Centre Training Guide – Download NOW
Making Space for Contact Centre Agent Wellbeing
When AI goes Awry; 5 Contact Centre Transformation Mistakes to Avoid
Half of UK Plagued by Increased Cold Calling from Contact Centres
Almost half of UK plagued by increased cold calling from contact centres according to survey from Ringover – 45 per…
Is The Misalignment of CX priorities Driving You Round The Bend?
Is the misalignment of CX priorities driving you round the bend? Join IPI for world-class driving and discussion – Thursday…
UK National Contact Centre Awards Winners Announced
UK National Contact Centre Awards winners announced to biggest audience ever On Monday night the winners of the UK National…
Sensée’s Jo Hodge named Outsourced Contact Centre Manager of the Year
Sensée Service Delivery Manager Jo Hodge has been named the Gold winner in the ‘Outsourced Contact Centre Manager of the…
ResQ Sweeps Up Gold at UK National Contact Centre Awards
ResQ, the UK’s leading outsourced contact centre specialist, has picked up gold in not just one, but two categories at…
CallMiner Introduce Workforce Intelligence to Elevate Agent Experience
CallMiner Introduces Combined Workforce Intelligence Capabilities to Elevate Contact Centre Agent Experience and Drive Improved Customer Outcomes New and expanded…
Is it Time to Retire Average Handling Time in Contact Centres?
Is it time to retire average handling time in Contact Centres? Steve Owens Account Director at Odigo When customer services…
Contact Centre White Paper: How to Prepare for PCI DSS v4.0
Contact Centre White Paper: How to Prepare for PCI DSS v4.0 – Download the Free White Paper from CardEasy The…
3 in 4 Consumers Walk away if Customer Service is Poor
“Tired of waiting” – Three in four consumers ready to walk away if customer service is poor Enghouse Interactive Survey…
So what has the smartphone ever done for customer service?
So what has the smartphone ever done for customer service? Tim Pickard, Chief Marketing Officer, Sabio Group Earlier this year,…