Take Part in the UK’s Largest Survey of Contact Centres
With insights built on hard data, the 19th annual edition of “The UK Contact Centre Decision-Makers’ Guide” is the largest…
Editorial Category
Contact Centres Simplified: Turn Theory into Practice
Reinvent your Contact Centre after Digital Transformation
go-centric On UK Gov Framework For Contact Centres
A Day in the Life of an Agent in the Contact Centre of the Future
The Challenge of Evaluating Contact Centre Performance
Contact Centre Outsourcer Sigma Plant Trees For Staff
Customer Experience Decision-Makers’ Guide Free Download
Choosing the Right Low-Code Platform for Digital Success
PCI Pal Shortlisted in 5 Payment Industry Awards
High Five! PCI Pal celebrates shortlisting in five payment industry award categories PCI Pal® – the global cloud provider of…
Deliver Amazing Customer Experiences at every Digital Touchpoint
Deliver amazing customer experiences at every digital touchpoint – Create amazing customer experiences, every time. It all starts with the…
CallMiner – Overview of Conversational Intelligence Providers
CallMiner – Overview of Conversational Intelligence Providers You can use conversational intelligence to deliver customer experience insights at scale, improve…
Ventrica Announce Launch of Jamaica Contact Centre
Ventrica is first British-based BPO to open in Jamaica – Ventrica the fast-growth multilingual customer service specialist is expanding into…
CCMA Evolution of the Contact Centre Research
CCMA’s Evolution of the Contact Centre research provides hope for contact centre leaders The CCMA (Call Centre Management Association) today…
COVID-19 Is Not An Obstacle to Customer Satisfaction
COVID-19 mustn’t be an Obstacle to Customer Satisfaction in Contact Centres – Poor customer service has been a consistent theme…
FourNet Storms into Top 50 Tech Chart & Award Nominations
FourNet storms into top 50 tech chart – New ranking tops tech group’s sizzling summer of nine key award shortlists …
Will Data Security Hold Back Remote Contact Centre Working?
Will Data Security Hold Back Remote Contact Centre Working? – Take part in the research conducted by ContactBabel In June,…
Sitel Finalists In 10 Categories in European Contact Centre Awards
Contact centre outsource company Sitel Group have announced it has been named a finalist across 10 categories in the European…
Contact Centre Outsource Sitel Group Completes Acquisition of Sykes
Contact Centre Outsource Sitel Group Completes Acquisition of Sykes Enterprises, Inc. In accordance with the announcement made on June 18,…