Ventrica Appoints New Marketing & Comms Director
Ventrica appoints Katherine Brown as Marketing & Communications Director to support global growth plans, marketing strategy and positioning Ventrica the…
Editorial Category
Skill-Based Routing: Optimising Your Agents’ Strengths
Talkdesk Channel & Alliances Programme Gains Momentum
Ability to Work from Anywhere a Driver for Happiness
NICE inContact CXone Accelerates International Growth
Be Part of the Big Calabrio CX Quiz
Housing Provider Long-Term Partnership with FourNet
Why Contact Centre Staff wellness matters more than ever
BT Completes First Phase of Contact Centre Refurbishment
Contact Centre Agents Feel ‘Let Down’ by Lack of Information
Majority of contact centre agents feel ‘let down’ by lack of information when handling customer enquiries, Cirrus survey finds. Independent…
Talkdesk AI Trainer ‘human-in-the-loop’ tool for contact centres
Talkdesk launches AI Trainer, the first ‘human-in-the-loop’ tool for contact centres Talkdesk AI Trainer moves company one step further in…
How Contact Centres Can Prepare for the Unexpected
Delivering through disruption: how contact centres can prepare for the unexpected with built-in adaptability Paul Thomas, Vice President & GM…
Pindrop European Cloud to Defend Contact Centres
Pindrop launches European Cloud to defend contact centres and enterprises from fraud attacks in the voice channel Pindrop, the global…
Contact Centre Report: Cloud is Here. What’s Next?
Nearly Three-Quarters of Contact Centres That Moved to The Cloud Did So During the Pandemic. Here’s What They’re Expecting Next.…
TTEC Success at Global Sourcing Association Awards
TTEC in EMEA win 3 top awards as they are recognised as Employer of the Year, Business Services Project of…
1 in 5 Customers Think Online Customer Service is Poor
1 in 5 customers think online customer service is poor or unhelpful – As part of FM Outsource’s in-depth analysis…
Iain Banks, Group Vice President EMEA wins Director of the Year
Iain Banks, Group Vice President EMEA wins Director of the Year Award at the “2021 Global CCA Excellence Awards” TTEC…
Making the Move to Cloud in Contact Centres
Making the move to cloud in contact centres: 3 key questions to ask – As organisations look to future-proof customer…
The Roll of The Contact Centre Manager Reinvented
Guide: The Roll of the Contact Centre Manager Reinvented By Jennifer Lee, Chief Strategy Officer at Intradiem The heartbeat of…