The Communications Trends that will Shape 2022
Infobip The communications trends that will shape 2022 James Stokes, Enterprise Team Lead UK & Ireland at Infobip discusses We…
Editorial Category
Toople Opens Second Contact Centre with Support from BT
NICE NEVA For Debt Collection Practices Contact Centres
Europa Contact Centre 2022 A Pivotal Growth Year
Customer Service Trends 2022 The Future of Customer Service
Looking After Mental Health of Contact Centre Employees
8 Ways to Maximise the ROI of AI in the Contact Centre
Content Guru Brings storm to Smaller Contact Centres
WhatsApp Business Pricing: What You Need to Know
Half Of Consumers Feel Customer Service Is Afterthought
More Than Half Of Consumers Feel Customer Service Is An Afterthought Annual Zendesk Customer Experience (CX) Trends Report highlights CX…
How To Successfully Connect Your Hybrid Workforce
Collaborate Anywhere – How To Successfully Connect Your Hybrid Workforce – 27th of January 2022, at 10:00 AM GMT Sign…
The Omnichannel Dividend: Improve CX Whilst Lowering Costs
The Omnichannel Dividend – How to improve customer experience while also lowering costs in your contact centre. The digital era…
Putting Your Contact Centre Staff First in 2022
Putting your contact centre staff first in 2022 – Craig Farley, Head of Consulting at IPI discusses It’s the people…
Maximising Limited Intelligence against Abundant AI
Customer Experience: Maximising our limited intelligence against the abundant intelligence of AI within the contact centre Dear Contact Centre Industry,…
New NHS 24 Contact Centre Opens in Dundee
A new NHS 24 contact centre has opened in Dundee – allowing the service to help more people and further…
Three-quarters of Contact Centre Agents Facing Imminent Burnout
Three-quarters of Contact Centre Agents facing imminent burnout MaxContact calls on the industry to make 2022 the year of the…
CX Preferences Vs Contact Centre Strategies
International survey probes the future of customer service and considers consumer preferences versus contact centre strategies PCI Pal® survey compares…
The Face of Customer Service has Changed Forever
SuperAgent – How the Face of Customer Service has Changed Forever according to Natalie Calvert, Founder of CX High Performance.…
Eckoh Acquires Syntec To Enhance Contact Centre Offerings
Eckoh acquires Syntec for £31m to enhance its product offering, extend patented IP and accelerate Cloud growth Eckoh, the leading…