UK’s Largest Privately-Owned Contact Centre Secures Lending Facility
UK’s largest privately-owned contact centre secures lending facility from IGF Independent Growth Finance (IGF) has provided UK-based The Contact Company with a substantial…
Editorial Category
Sentiment’s Role in Contact Centre Management
Join Fred Sirieix at Opentalk. Most Innovative CX Event of the Year!
90% of Vulnerable Customers Struggling to Access Contact Centres
Wales’ Contact Centre Workers Celebrated at Awards Ceremony
Noetica to Preview Next Generation Contact Centre Technology
Top 5 Insights for Leading a Multilingual Contact Centre
National Customer Service Week: London UK’s biggest Complainers
75 Contact Centre Jobs Created Leisure Operator GLL
Phone Calls Remain the Strongest Contact Centre Tool
Phone calls remain strongest Customer service tool in the contact centre research from Salesforce suggests People still prefer phone calls…
Ocado Sunderland Contact Centre Delivers The Goods
Ocado Sunderland based contact centre delivers the goods Ocado Retail, the world’s largest online grocery retailer, is to continue investing…
Content Guru Accepted In UK G-Cloud 13 Framework
Content Guru and Redwood Technologies Group to Deliver Transformative Citizen Communications Technology to UK Government Global leader in citizen experience…
Calabrio Analytics Powers Up Savings & Revenue Growth
Award Winners Show How Calabrio Analytics Powers Up Contact Centre Annual Savings and Revenue Growth Recognised leaders demonstrate how Calabrio…
PCI Pal Partners with Virgin Atlantic to Secure Omnichannel Payments
PCI Pal partners with Virgin Atlantic to secure its international omnichannel payments via its contact centre PCI Pal®, the global…
Take Part in the UK Contact Centre Decision-Makers’ Guide 2023
With insights built on hard data, the 20th annual edition of “The UK Contact Centre Decision-Makers’ Guide” is the largest…
42% of Customer Queries to UK Retailers Go Unanswered
42% of customer queries to leading UK retailers contact centres go unanswered – Study reveals correlation between retailer success and…
Lemon Contact Centre Partnership will Keep Off Site Staff Safe
Lemon Contact Centre is partnering with a leading personal safety app to help keep its clients’ staff safer. Concerns over…
Poor Customer Service Impacting Utility Sector’s Reputation
Poor customer service is impacting utility sector’s reputation, research finds The utilities sector has the worst reputation for customer service,…
Make Outbound Dialling More Effective with Voicemails
Make outbound dialling from your contact centre more effective with voicemails – Essential contact centre tips from Maxcontact Like them…