Say Goodbye to Contact Centre Agent Notes
Are your contact centre agents writing manual summaries after every interaction? The notes which contact centre agents take are often…
Are your contact centre agents writing manual summaries after every interaction? The notes which contact centre agents take are often…
It’s one of the most common reasons leaders don’t delegate complex work to their teams: “They don’t think strategically…
Most organisations are on a constant journey of change and transformation. To stay relevant in a changing world and…
The way you respond to complaints is crucial. Sound too corporate and they can escalate and become impossible to…
DWP Closes its Hanley contact centre with the loss of 120 related contact centre jobs. The Department for Work and…
Your customers can’t hear you. That’s probably not good for your contact centre nor our customers IRIS recently surveyed 1,000…
New survey finds contact centre chatbots are still falling short of consumer expectations Global survey reveals consumers rate the quality…
Look After Your People And Customer Satisfaction Will Improve Dramatically David Earlam, Chief Operating Officer at Quantanite discusses In 2015…
Cost of Living Crisis to Spur Rise in Customer Queries to the contact centre – Companies must prepare for an…
FM Outsource welcomes new hire to enhance the employee experience – Bury-based outsourced contact centre FM Outsource has welcomed Jo…
Customer service is more than just a job, it’s a career – The new culture requirements for the evolution of…