Download: Inner Circle Guide to Workforce Optimisation
Contact Centre Download: The Inner Circle Guide to Workforce Optimisation sponsored by Aspect Software The need to improve quality, customer…
Editorial Category
Majority Will Take Custom Elsewhere Following Data Breach
Content Guru Named Supplier on Crown Commercial Service
How Voice Analytics Can Improve Your Customer Service
CCMA & Puzzel Partner To Study Evolution of the Contact Centre Industry
Lessons Learned: Preparing the Contact Centre for a Crisis
PCI DSS: The forgotten Superhero of the Contact Centre
Business Continuity & Disaster Recovery in the Contact Centre
Contact Centre Events: Interactions September 15th-16th 2020
Empower Your Customers. Engage Your Workforce. Take ACTION!
Empower Your Customers. Engage Your Workforce. Take ACTION! Aspect have announced that registration is open for its re-imagined online ACE…
What to Expect for CX in Contact Centres Post-COVID-19
What to expect for Contact Centre CX post-COVID-19 Ryan Lester, Senior Director of Customer Experience Technologies, LogMeIn As government restrictions…
COVID-19: How Recovery-Ready is your Contact Centre?
How recovery-ready is your contact centre? As lockdown gradually begins to ease, many of us are anticipating how to safely…
Customer Experience Management Tools & How They Can Help
Customer Experience Management Tools and How They Can Help – Chris O’Brien , Manager, Programme Marketing & Content Strategy at…
Travel Bookings Rise Contact Centres Need to Provide The Best CX
Travel Bookings On The Up, Contact Centres Need to Provide The Best CX according to Nino Reina, Business Development Manager,…
Ascensos Announces New Turkey Based Contact Centre
Customer management and service provider Ascensos is to open its first contact centre in Turkey as part of an expansion…
How AI Can Deliver Improved CX in Your Contact Centre
How Artificial Intelligence (AI) can help deliver an improved Customer Experience in your Contact Centre Some of the most innovative…
Contact Centres Overcome Concerns of Homeworking
COVID-19 is forcing the contact centre sector to overcome concerns of homeworking – resulting in a hybrid workforce However, implementing…
Secure Card Payment Using Automatic Speech Recognition
Advances in voice recognition technology have changed the way we can now search the internet, as well as how we…
Here’s What Always-On CX Looks Like in the New Normal
Here’s What Always-On CX Looks Like in the New Normal in contact centres Neil Russell-Smith – Head of Marketing EMEA…